Name: Rekha.
P
Email: - rekha22627@gmail.com
Phone: +91-998-586-4182
Having 6 years of relevant experience in salesforce.com CRM application with good knowledge in
Configuration, Development, Deployment, Data Migration, Created Role Hierarchies, Profiles, Users, and
Page layouts, Record Types, Updating and deploying data into production. My overall
Experience includes Salesforce Apex, Visual force, Triggers, Data loader. I’ve strong knowledge in
System, design, analysis, implementation, development, and maintenance of business applications using
Salesforce I can work in highly collaborative environments with cross- disciplinary teams to deliver informed
software solutions, also include good work ethics with excellent communication and interpersonal skills.
Summary:
Over 11 years of experience in HR Management and IT industry which includes around 6 years’
experience in Salesforce.com CRM Platform as Administrator and developer in Salesforce.com and
Lightning Platform using Lightning Components, Lightning Web Components included Lightning
pages, apps, Bundle, Events etc.
Experience on MVC Framework and Lightning Framework
Working knowledge on ServiceNow tool.
Good understanding of the CRM processes. Business knowledge of Sales cloud.
Experience in Administration, Configuration, Implementation and Support of sales force CRM and
sales force SFA applications based on Apex Language and leveraging Force.com Platform world’s first
commercial Software as a Service (SAAS) application running in Cloud Computing Environments.
Provided customer with best practice solutions as related to Salesforce.com and CRM.
Experienced in Force.com Apex Classes, Apex Triggers, Integration, Visual force, Force.com API
Experienced in Workflow Rules and Approval Process.
Worked on creating Formula Fields, Validation Rules, Roles, Profiles, Users, Security and Sharing
Setting.
Report/Dashboard creation & customization, user/role/profile management.
Worked on creating Object/Tab/Field, Formula, Record Types, Page Layout, Folder Management,
Activity Management, Security Controls, Queues, Groups and Analytical Snapshots.
Worked on Importing, Exporting and Upgrading Packages.
Worked on Deploying using Change Sets and Force.com IDE.
Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating
code from one sandbox to the other).
Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
Exposure towards all phases of Software Development Life Cycle (SDLC) and quality management
systems.
Experienced in working on methodologies such as Agile-SCRUM, V-Model and Iteration Model
Created several reports and dash boards.
Involved in configuration Implementation of Force.com.
Used Data loader for data management in Force.com platform.
Proficient in analyzing requirement documents for test plan creation, test design, test execution.
Proficient in analyzing the requirements from scrum team / client and preparing Test scenarios
Investigate operational or systematic problems and user queries as required.
Communicate effectively and clearly, in writing and verbally, in one-on-one and group presentation
situations.
Work within an Agile and Scrum model.
Assist in other duties as needed and directed.
Actively participate in Backlog grooming, daily standups, and Demo meetings
Good knowledge on Case Assignment, Knowledge Management and Case escalation rules
1
Excellent Salesforce Customer Community Portal experience, to fully leverage Portal capabilities in
support of new requirements.
Worked on Notification services in setting up the Scheduled jobs and alerts.
A well-organized, goal-oriented, highly motivated effective team member with excellent analytical,
troubleshooting, and problem-solving Skills.
Education & Certifications:
Master of Business Administration from ICFAI Hyderabad.
Technical Skills:
Programming Languages C, C++, C#, Java, Apex.
Databases SQL, SOQL, MYSQL, Oracle etc.
Operating Systems Windows 10/8/7/Vista/XP
Scripting Languages JavaScript, CSS
Web Technologies HTML, XML, CSS and JavaScript
SFDC Tools Apex Data loader, Force.com Apex Explorer, Force.com Migration Tool,
Force.com Excel connector and Force.com Eclipse IDE Plug-in
SFDC Technologies Force.com platform, Custom Objects, Workflow & Approvals, Validation Rules,
Apex Classes/Controllers, Test Classes, Triggers, SOQL, SOSL, Visual Force (Pages,
Components), Sandbox development & Testing, Reports, Dashboards, Analytical
Snapshot and Data Migration
Custom Integration Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom
Objects, Custom settings, Cast Iron web sphere Integration, Custom labels and
Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls,
AppExchange Package & Custom Application and Sandbox data loading
Analytics Wave/Einstein
Key Skills include:
1) Develops work plans or reviews other work plan timelines and manages workflows to meet project
timeframes
2) Working with management and end-users to create and manage workflow rules, data validation, and
processes
3) Work with management, create and manage complex workflow rules, data validation, and triggers
4) Create and manage custom objects, fields, formulas, validation rules, custom workflow
5) Make recommendations for enhancements and modifications to improve system performance, efficiency,
internal business process, and reporting
6) Work Closely with Team Lead/Architect or Project Manager to develop solution in accordance to the
system design
7) Work with Manager to provide scope and timelines
8) Testing Salesforce.com or Force.com apps for functional testing which incorporated Unit Testing and
Process Testing.
Work Experience:
Company: Atenas Code, Hyderabad, Telangana.
Designation: Salesforce Administrator
Experience: June 2024 – Till date.
Company: ARY Technologies Pvt Ltd., Hyderabad, Telangana.
Designation: Salesforce Administrator/Salesforce Consultant.
Experience: March 2021– May 2024.
2
Company: Profound Digital., Hyderabad, Telangana.
Designation: Salesforce Administrator/ Developer.
Experience: Dec 2018 – Jan2021.
Company: Profound Digital. Hyderabad, Telangana.
Designation: HR Generalist
Experience: June2014 – Oct 2018.
Project Title: McAfee CRM
Project Description: This project is about Complete Admin team sales and service tickets handle. Automate
CRM Process, User creation, updates, deletions and all managements, schedule reports, partner portal,
service portal.
Role: Salesforce Admin
Responsibilities:
Developed a Salesforce.com Approval process for the users.
Developed Salesforce.com workflow rules for updating some fields when the user reaches a
particular step in the approval process.
Implemented some validations for some steps in the approval process by using Validation
Rules
Administered Salesforce.com applications and migrated code/data from different
environments.
Developed Apex Triggers and Test Methods
Maintained roles, profiles, and user accounts.
Used eclipse for development environment.
Designed and developed the application.
Involved in creation of users and profiles.
Proficient in analyzing required documents for test plan creation, test design,
test execution.
Proficient in analyzing the requirements from scrum team / client and preparing Test
scenarios.
Investigate operational or systematic problems and user queries as required.
Communicate effectively and clearly, in writing and verbally, in one-on-one and group
presentation situations.
Work within an Agile and Scrum model.
Assist in other duties as needed and directed.
Actively participate in Backlog grooming, daily standups, and Demo meetings
Implemented the Role Hierarchy for this application.
Created Custom fields, Custom objects, Users, Roles and Profiles as required by the
application.
Customized page layouts for Salesforce.com standard and custom objects.
Configured users’ roles, permissions, and profiles as per business requirement.
Involved in Client Interaction, Task Tracking and Delivery Management.
Worked on Project management tool TFS.
Defined technical architecture and detailed technical solution design document for the user
requirements.
Involved in defining data model for Salesforce.com application.
Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, Sharing Rules,
Workflows, Email Updates, Visual force Pages, SOAP UI, SOAP & REST Web services.
3
Project Title: Lead Management System (LMS)
Project Description: This project is about converting leads into our opportunities where we get leads from
lead providers maintaining them and providing services after converting to contact getting payment from
contact maintaining the incomings leads into organization displaying no of candidates joined the organization
no of payments done in organization and keeping eye on tele caller work getting all these reports via
dashboards to the central manager and CEO of the organization.
Role: Salesforce Administrator.
Responsibilities:
Developed a Salesforce.com Approval process for the users.
Developed Salesforce.com workflow rules for updating some fields when the user reaches a
particular step in the approval process.
Implemented some validations for some steps in the approval process by using Validation
Rules
Administered Salesforce.com applications and migrated code/data from different
environments.
Developed Apex Triggers and Test Methods
Maintained roles, profiles and user accounts.
Used eclipse for development environment.
Designed and developed the application.
Involved in creation of users and profiles.
Proficient in analyzing required documents for test plan creation, test design,
test execution.
Proficient in analyzing the requirements from scrum team / client and preparing Test
scenarios.
Investigate operational or systematic problems and user queries as required.
Communicate effectively and clearly, in writing and verbally, in one-on-one and group
presentation situations.
Work within an Agile and Scrum model.
Assist in other duties as needed and directed.
Actively participate in Backlog grooming, daily standups, and Demo meetings
Implemented the Role Hierarchy for this application.
Created Custom fields, Custom objects, Users, Roles and Profiles as required by the
application.
Customized page layouts for Salesforce.com standard and custom objects.
Configured users’ roles, permissions and profiles as per business requirement.
Involved in Client Interaction, Task Tracking and Delivery Management.
Worked on Project management tool TFS.
Defined technical architecture and detailed technical solution design document for the user
requirements.
Involved in defining data model for Salesforce.com application.
Projects:
4
Hearing Clinic Application:
This is a Hearing Clinic application where the hearing-impaired people can be treated.
The concepts in this application so far related to the patients, their related history, Hearing aids,
Vendors. Admin is responsible for operating the whole system. Admin has the right to add a new
Patient name, Each Patient has a unique Id. The admin can check repeated patients records with
unique Id. Every patient detail and patient treatment detail and provided hearing details can be
monitored through this application.
Vendor wise, Date wise, Patient wise reports can be generated. This application includes automation
processes, web-to-lead form, apex classes, triggers and visual force pages and much other functionality
as per the requirement.
Role: Salesforce
Administrator/Developer
Responsibilities:
Participating in the full application life cycle from technical design to development, testing,
and deployment
Assisting in development of documentation to support existing code and configuration-
based functionality.
Performing administrative tasks such as setting up users, creating or updating fields,
workflows and process builder, creation of reports and dashboards and managing data
using data loader or other tools.
Developing visual force pages for the UI Part and customizing the page as per the
requirements
Writing apex classes, controllers, triggers and trigger handlers for mapping, automation etc...
Developing end-to-end solutions as per requirements.
Manual testing, and Unit Testing for the created logic
Documenting and analyzing processes, procedures, and/or policies.
Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, Sharing
Rules, Workflows, Email Updates, Visual force Pages.
Payroll Application:
Employee payroll system used for manages employee detail and manages employee leave and generates
employee salary and generates reports and salary pay slip.
The main concept we cover in our system is manage employee detail, manage leave, Generate monthly
salary, Extra Allowance and Deduction. Admin is responsible for operating the whole system. Admin has
rights to Add New Employee, each employee has a unique username and password to login into system.
After login into the system all employees can apply for a leave with valid reason. The admin can check
leave and he can approve and reject employee leave. According to approve leave the leave deduction
will be deducted from salary.
At the time of generate salary we can manually set Travel Allowance, Medical Allowance, Washing
Allowance and Calculate HR and DA. Admin can generate and view Employee Report, Leave Report,
month wise salary report, year wise salary report, Employee wise salary report. We must use the Visual
Force page to generate salary slip of employee.
Role: Salesforce Administrator/Developer
5
Responsibilities:
Executing declarative Salesforce application configuration
Assisting in training new users and growing the Salesforce.com skill set across the organization.
Operating as front-line support for user base
Participating in the full application life cycle from technical design to development, testing, and
deployment
Assisting in development of documentation to support existing code and configuration-based
functionality.
Creating and maintaining system interface diagrams, functional designs, and technical
specifications
Understand and support security role maintenance, including role hierarchy, security profiles
and access rights.
Monitoring and maintaining data quality
Manual testing, and Unit Testing for the created logic
Documenting and analyzing processes, procedures, and/or policies.
Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, Sharing Rules,
Workflows, Email Updates, Visual force Pages.
