Can you tell me about yourself?
• I have a background in customer service and a strong ability to communicate
effectively. I enjoy helping customers find solutions to their problems and
making sure they have a great experience with the company.
Why do you want to work in customer service/sales?
• I enjoy interacting with people and solving their problems. Customer service
allows me to use my communication skills to create positive experiences, while
sales help me connect with customers and provide them with valuable
solutions.
Do you have any experience in a call center or sales role?
• Yes, I have experience working in a customer service role where I handled
inquiries and complaints. I also have strong problem-solving and
communication skills that help me provide excellent service.
How do you handle an angry customer?
• I stay calm and listen carefully to their concerns. I apologize for any
inconvenience and offer a solution as quickly as possible.
How do you deal with rejection in sales?
• I see rejection as part of the process. Instead of taking it personally, I use it as an
opportunity to learn and improve my approach. I focus on understanding the
customer's needs and finding better ways to present our products or services.
How do you handle working under pressure?
• I stay organized and prioritize my tasks. When working under pressure, I focus
on solving one issue at a time and maintaining a positive attitude. Staying calm
helps me deliver quality service even in stressful situations
Can you work with sales targets?
• Yes, I am motivated by goals and challenges. I believe sales targets help me stay
focused and improve my performance. I always analyze my approach and adjust
my strategies to meet and exceed my goals.
Sell me this pen
• This pen is not just a writing tool, it’s a statement of professionalism. It has a
smooth grip, long-lasting ink, and an elegant design. Imagine signing your next
business deal with a pen that represents confidence and success. Would you
like it in black or blue?
How would you handle a customer who wants a refund but doesn’t qualify for one?
• I would politely explain our policy while showing understanding. I would offer an
alternative solution, such as a discount on their next purchase or store credit.
My goal is to make the customer feel valued while maintaining company
policies.
SELL PHONE
• Are you looking for a powerful and stylish smartphone? The [model name] is
perfect for you! It features a stunning [X]-inch high-resolution display, a fast
[processor name] for smooth performance, and a long-lasting battery to keep up
with your day. Plus, its advanced [camera megapixels] camera captures high-
quality photos even in low light. Imagine streaming your favorite content with
crystal-clear visuals and running multiple apps without lag. Right now, we have
an exclusive offer with special discounts and flexible payment options. Would
you like to take advantage of this deal today?
Do you have any sales experience?
• I don’t have direct sales experience, but I have strong communication and
problem-solving skills that are essential for sales. I’m a fast learner, and I’m
confident in my ability to connect with customers, understand their needs, and
offer them the best solutions. I’m eager to learn and apply sales techniques to
succeed in this role.
Why did you leave your job as an engineer to work here?
• As an engineer, I developed strong problem-solving, communication, and
customer service skills. I see this role as an opportunity to apply those abilities
in a dynamic environment while gaining experience in sales and customer
interaction. I enjoy working with people and helping them find the best solutions,
which is why I’m excited about this position.
