Test paper 4

1.Which of the following statements are true about Dashboards?

Select 2 Answers from the below options.
a) Applications are allowed to have only one Dashboard.
b) All users can view all dashboards.
c) Dashboards can contain widgets and tabs. (correct)
d) Dashboards can have a maximum of four widgets.
e) Dashboards are configured using a drag and drop canvas. (correct)
2.Which of the following operations is a record-type access control list that restricts report
access based on a role?
Your answer is correct
a) report_view. (correct)
b) report_access
c) Oreport_on
d) report_admin
3.Which of the following are the data visualisation formats in ServiceNow?
Select 3 Answers from the below options.
a) Reports. (correct)
b) Dashboards. (correct)
c) Databases
d) Tables
e) Correct selection
f) Form Charts. (correct)
4.The VIP value for a user is set to true on the [sys_user] table. The user is listed as the
Caller of an incident.
Which of the following statements are true in a baseline platform configuration?
Select 2 Answers from the below options.
a) The user's name is shown in red in the Caller field. (correct)
b) The SLA workflow conditions for 'VIP' trigger additional notifications to the
manager of the Assignment group.
c) The priority field calculation is adjusted to increase Priority by 1.
d) A 'VIP' decoration is displayed next to the Caller field. (correct)
5.Which option in the Email Client Template allows you to include attachments from
emails while replying to or forwarding emails?
a) glide.email.inbound.image_sys_attachment.filter.action system property
b) Attachment Send Action
 c) 'Attachment is true 'condition
d) Email Attachment Conditions
e) Include attachment from email. (correct)
6.What happens if you select Publish when creating knowledge articles manually or by
import?
a) The articles are sent for approval.
b) It triggers the publish workflow assigned to the knowledge base. (correct)
c) The articles are automatically moved to a Published state.
d) The articles are sent for review.
7.What are the components of the Now Platform Core UI interface?
Select 3 Answers from the below options.
a) Banner frame. (correct)
b) Application navigator. (correct)
c) Content frame. (correct)
d) Sidebar
e) Workspace
8.Which of the following are true statements about workflows?
Select 3 Answers from the below options.
a) Multiple versions of a workflow can exist at the same time. (correct)
b) When a workflow is invoked, the current workflow definition is loaded into the
workflow context. (correct)
c) Workflows are often published during workflow development.
d) Only one published version of a workflow exists in runtime for new contexts.
(correct)
e) The published workflow executes for a developer who has checked out the
workflow.
9.Who can create additional ad-hoc tasks for a requested item?
a) The requester
b) Any of the approvers
c) Any of the fulfillers
d) Fulfillers with permissions. (correct)
10.Who can contribute if no User Criteria are specified for 'Can Contribute' in a Knowledge
Base?
a) Knowledge Base Managers. (correct)
b) All users
c) No one
d) User Criteria Admins
11.Where in the Flow Designer can you find information about the actions you add to a
flow?
a) Flow Assistant
b) Virtual Agent Help
c) Help Pane. (correct)
d) Connect Support
12.Each time a knowledge article is viewed, a record is added to which table?
a) Knowledge [kb_knowledge]
b) Knowledge Use [kb_use]. (correct)
c) Knowledge Search Log [ts_query_kb]
d) Knowledge Feedback [kb_feedback]
13.Which of the following core tables is both a base and a parent table?
a) Knowledge Base [kb_knowledge_base]
b) Incident [incident]
c) Task [task]. (correct)
d) Visual Task Board [vtb_board]
e) Configuration Item [cmdb_ci]
14.What value does the Condition field in a Business Rule return if the field is blank?
a) TRUE. (correct)
b) NULL
c) undefined
d) FALSE
15Which of the following can be used to create configuration items (CIs) in the CMDB?
Select 3 Answers from the below options.
a) Creation via the change management process. (correct)
b) Creation via service catalogue fulfilment processes. (correct)
c) Creation triggered by asset management. (correct)
d) Creation via the incident management process
16.Who has access to create, edit or delete sorting criteria in Visual Task Boards?
a) All board members
b) Primary and additonal assignees of the board cards
c) The owner of the board. (correct)
d) Users with vtb admin role
17.What are the three key attributes of every field?
Select 3 Answers from the below options.
a) Field Label (correct)
 b) Field Name (correct)
c) ID
d) Location
e) Value. (correct)
18.Which of the following definitions corresponds to Service Catalogue?
a) A collection of one or more ordered items
b) It contains a collection of orderable products and services. (correct)
c) Products placed in the shopping cart
d) A customised interface used to build and submit an order
19.What ServiceNow product allows you to create request-fulfilment applications without
writing code?
a) Guided Application Creator
b) App Engine Studio
c) Creator Studio. (correct)
d) ServiceNow Studio
20.Enhanced notification preferences enable you to easily change your preferences and
choose which notifications you prefer, where and when you want to be notified.
What options are available for users when setting their notification preferences in Next
Experience?
Select 3 Answers from the below options.
a) Enable or disable a particular channel for receiving notifications. (correct)
b) Create, edit, or delete notification channels for instant messages, email, SMS, and
voice. (correct)
c) Set global notification preferences for all active users in the system.
d) Create, edit, or delete system notifications for a particular channel.
e) Create custom notifications by subscribing to system notifications and applying
desired conditions. (correct)
21.Which of the following describes creating a field on a table with Form Designer?
a) From the Fields tab, drag the field onto the form and configure the field.
b) From the Field Types tab, drag the field type onto the form and configure the field.
(correct)
c) From the Fields tab, drag the Fields type onto the form and configure the field.
d) Double-click Insert a new row... in the form to enter details for the new field.
e) Click the New Field button in the form section and configure the field.
22.You can add human-readable keywords to the URLs of portal pages to improve search
engine optimisation (SEO) and click-through rates and help users understand what to
expect on the page.
What can be added as human-readable keywords to help with SEO?
Select 2 Answers from the below options.
a) Page ID
b) Sys ID
c) Dynamic page variables. (correct)
d) Page parameters
e) Static content. (correct)
23.What does a column in the list interface correspond to in a ServiceNow instance?
a) A table
b) An attribute
c) A field (correct)
d) A reference
e) An index
f) A record
24.Which of the following is a way to add an application to a ServiceNow instance for
development?
Select 2 Answers from the below options.
a) Use the Guided App Creator to create an application. (correct)
b) Use Application Cross-Scope Access to load an application.
c) Use the Create Application module to create an application.
d) Use Studio to import an application from source control. (correct)
e) Use the ServiceNow Store to load an application.
25.A fulfiller has completed all tasks for one of the items in a request, and the tasks are set
to Closed.
What happens in the workflow?
a) The requester is notified that the request is Complete.
b) The request is automatically set to Closed Complete.
c) The requested item is automatically set to Closed Complete. (correct)
d) The requested item moves to the next phase of fulfilment.
26.What represents a standard and shared set of service-related definitions across the
products and platform that will provide prescriptive guidance on service modelling within
the CMDB?
a) Configuration Item (CI)
b) Configuration Management Database (CMDB)
c) Configuration Management System (CMS)
d) Common Services Data Model (CSDM) (correct)
27.What are the three reasons for using ServiceNow Mobile apps?
Select 3 Answers from the below options.
 a) Allows multiple logins to an instance
b) A global search to find people, services, items, and articles. (correct)
c) Push notifications for instant access to critical information. (correct)
d) No authentication is required to access the data
e) Ability to submit, view, and update requests, issues, and tasks. (correct)
28.Which of the following business needs can be addressed by Flow Designer?
Select 3 Answers from the below options.
a) To orchestrate business processes across services with little technical user
knowledge. (correct)
b) To redevelop existing logic already built using the ServiceNow workflow editor.
c) To integrate with 3rd party systems. (correct)
d) To reduce technical debt, such as reducing scripting to simplify upgrades and
deployments. (correct)
e) To enhance processes using a ServiceNow Instance that is running Jakarta or prior.
29.How can one user temporarily become another user for testing purposes?
a) Open the User menu and select the Impersonate User menu item. Select a user to
impersonate. (correct)
b) Select a user to impersonate with the User Picker in the banner.
c) Open User Administration > Impersonate User and select a user to impersonate.
d) Open User Administration > Users, select a user, and click the Impersonate User
related link.
e) Open the User menu and select the Elevate Roles menu item. Select a user to
impersonate.
30.How is it possible for a non-administrator to develop and deploy applications on the
Now Platform?
a) Use delegated development and deployment application. (correct)
a) It is not necessary for a non-administrator to develop or deploy applications.
b) It is not possible to develop or deploy applications in ServiceNow.
c) Ask the administrators to do it since only administrators have this level of access.
31.What are the three different request methods in the Service Catalogue?
Select 3 Answers from the below options.
b) Submit(correct)
c) Order (correct)
d) Save
e) Request (correct)
f) Wish List
32.How can you access the Form Builder in ServiceNow?
Select 4 Answers from the below options.
a) From Table Builder. (correct)
b) From the forms on the Now Platform. (correct)
c) From Related Links. (correct)
d) From Form Designer
e) From Ul Builder. (correct)
33.Which field on a Configuration Item (CI) record is recommended for routing Incidents to
the appropriate group to resolve Cl-related incidents quickly?
a) Change Group
b) Managed By Group
c) Assignment Group
d) Approval Group
e) Support Group. (correct)
34.What do you use to control access to features and capabilities in ServiceNow
applications and modules?
a) Organisation
b) Department
c) Group
d) Company
e) Correct answer
f) Role (correct)
35.Which portal allows you to discover catalogue items and record producers based on
their topics and taxonomy?
a) Knowledge Portal
b) Service Workspace Portal
c) Service Portal
d) Employee Center. (correct)
e) Self-Service Portal
36.Which of the following is true about the CMDB Data Manager?
Select 3 Answers from the below options.
a) It is a policy-driven framework for managing CI life cycle operations. (correct)
b) It is a wizard-like tool that provides a comprehensive solution for managing Cls.
(correct)
c) It can create policies that govern Cl life cycle stages such as retirement and
deletion. (correct)
d) It is a framework that supports multiple configuration strategies.
37.What are the possible data source file formats for an import set?
Select 4 Answers from the below options.
 a) XLSX. (correct)
b) CSV. (correct)
c) TXT
d) XML. (correct)
e) JSON. (correct)
38.What application/functionality allows you to generate a report by entering a query
instead of going through the full Report Designer menu?
a) Process Automation Designer
b) Analytics Q&A. (correct)
c) Performance Analytics
d) Virtual Agent
39.An update set is a group of configuration changes that can be moved from one instance
to another; however, not everything is captured.
Which of the following are automatically captured in an update set?
Select 3 Answers from the below options.
a) Tasks
b) Views (correct)
c) Fields (correct)
d) Roles (correct)
e) Schedules
40.Which of the following are possible outcomes when coalescing detects a match
between a record in the staging table and a record in the target table?
Select 2 Answers from the below options.
Halt the import and ask the user what to do.
Stop the import and delete the previously imported records.
Keep the record already in the target table. (correct)
Create duplicate records.
Overwrite the record in the target table with the source data. (correct)
41.What are the three sections of an Access Control record that must evaluate to true to
grant access to a resource?
Select 3 Answers from the below options.
a) Advanced
b) Condition (correct)
c) Script (correct)
d) Requires Role (correct)
e) Condition Script
42.(Xanadu) To protect data and privacy, you can redact sensitive data such as credit card
details, email addresses, and phone numbers from inbound emails.
How is the redacted data presented when an inbound email is received and processed?
a) Replaced and restricted
b) Randomised and recoverable by admins
c) Edited and available
d) Masked and unrecoverable. (correct)
43.What is the primary way to interact with the applications and information in a
ServiceNow instance?
a) Next Experience Unified Navigation. (correct)
b) Application Programming Interface (API)
c) Workspace
d) Service Portal
e) ServiceNow Mobile Apps
44.What role can manage all aspects of the Service Catalog application and the scripting
functions?
a) Administrators (admin). (correct)
b) Catalogue editors (catalog_editor)
c) Catalogue administrators (catalog_admin)
d) Catalogue managers (catalog_manager)
45.Under which tab within the email notification configuration can you identify if a record
insert or update triggers a notification?
a) Who will receive
b) What Digest will contain
c) What it will contain
d) When to send. (correct)
46.What is the minimum required component in each flow in Flow Designer?
Select 2 Answers from the below options.
a) Action. (correct)
b) Subflow
c) Trigger. (correct)
d) Flow Logic
47.What is the purpose of Embedded Help on the ServiceNow platform?
Select 4 Answers from the below options.
a) Coach users on using a custom application(correct)
b) Provide help if the user's preferred language is English
c) Display content based on query parameter values. (correct)
 d) Display content based on user role(correct)
e) Provide specific written or video-based instructions for a custom application.
(correct)
48.What minimum role is required to subscribe to or unsubscribe from a Configuration
Item?
itil_admin
ecmdb_admin
cmdb_read. (correct)
itil
49.Which of the following is an example of a CI Class switch?
a) A CI from the Windows Server [cmdb_ci_win_server) class is switched off.
b) A Server record that was upgraded from the Server [cmdb ci_server] class to the
Windows Server [cmdb ci win server] class.
c) A CI is moved from the Windows Server [cmdb_ci_win_server] class to the Server
[cmdb_ci_server] class.
d) A CI is reclassified from the Linux Server [cmdb_ci linux_server] class to the
Windows Server [cmdb_ci_win_server ] class. (correct)
50.Which of the following indicates the type of relationship for the bi-directionally related
tables, where the related records are visible from both tables in a related list?
a) Parent/Child
b) Referenced
c) Extended
d) Database View
e) One to Many
f) Many to Many. (correct)
51.What role is required to create and edit Access Controls?
admin
a) security_admin. (correct)
b) elevated_admin
c) Osecurity
d) elevated_security
52.(Xanadu) You can submit a catalogue item request using the Virtual Agent powered by
Natural Language Understanding (NLU).
What are the different ways to render a catalogue item in Virtual Agent?
Select 4 Answers from the below options.
a) Using a pop-up. (correct)
 b) Using an iframe
c) Using a card
d) Using a window. (correct)
e) Using an inline (correct)
f) Using a conversation. (correct)
53Which field data type adds a report to a form?
a) Pivot
b) Chart. (correct)
c) PDF
d) Percent Complete
e) Link
54.Which of the following should you do before importing data into ServiceNow?
Select 3 Answers from the below options.
a) Delete all the existing target table records to avoid conflicts.
b) Decide what to do with incomplete or erroneous data. (correct)
c) Determine which source data maps to which target fields. (correct)
d) Understand the data you plan to import. (correct)
55.What application enables you to understand user web and mobile experiences by
visualising your metrics and interactions through an interactive dashboard?
a) User Experience Analytics (correct)
b) Predictive Intelligence
c) Performance Analytics
d) Self-Service Analytics
56.Which of the following is a key difference between Reporting and Performance
Analytics?
a) Performance Analytics is a replacement for the legacy ServiceNow Reporting
functionality.
b) Performance Analytics answers the question of 'Where are we today?'; Reports
answer 'Where do we want to be?!
c) Performance Analytics can show snapshots of data taken over time; Reports can
only show the current snapshot of data. (correct)
d) Performance Analytics can show trends; Reports cannot.
e) Reports can be run on a scheduled basis; Performance Analytics cannot.
f) Performance Analytics data can be published to dashboards; Reports cannot.
57.Where can fulfillers navigate to find catalogue tasks assigned to them and their groups
to fulfil requests?
Select 2 Answers from the below options.
a) All Service Desk > My Work. (correct)
 b) All Service Catalog > My Groups Work
c) All > Service Catalog > My Work
d) All > Service Desk > My Groups Work (correct)
58.At what levels can User Criteria be used in Knowledge Management to control who can
read and contribute?
Select 3 Answers from the below options.
a) Knowledge Article. (correct)
b) Knowledge Block. (correct)
c) Knowledge Category
d) Knowledge Base. (correct)
59.When do onSubmit Client Scripts execute their script logic?
Select 3 Answers from the below options.
a) When a user clicks the Save menu item in the Additional Actions menu. (correct)
b) When a user clicks the Lookup button on a reference field
c) When a user clicks the Submit button. (correct)
d) When a user clicks the Update button. (correct)
e) When a user clicks the Delete button
60.Which of the following are the notification preferences that users can manage?
Select 4 Answers from the below options.
a) Enable/disable notifications. (correct)
b) Include/exclude attachments in notifications.
c) Disable receipt of specific notifications. (correct)
d) Add a new channel (email address, mobile device for push notifications, SMS,
voice). (correct)
e) Apply a schedule to a notification. (correct)