Distribution Business Unit
Cummins Field Service Report
JN Machineries Private Limited
Customer Care Email ID :
[email protected]Name Of Dealership : JN Machineries Private Location: Ambattur *FSR No:SAV / 2024 / 224 *Date: 13/08/2024
Limited
*Customer Name: Fenesta Building System Address:MM NAGAR
Person Contacted: Mr. Naveen Designation: Maintenance
e-Mail-ID:
[email protected] Mobile No: 8778704741 S.R.No. CS-JN-CN-2324-0245
NEPI / AMC/CAMC/S BIS
Installation Warranty Courtesy Campaing/TRP OEM Services
Type of NGPI PSPC/O&M
Service Paid
Inspection Coversion / Upgrade PolicyWarranty Others
Service
*ESN: 25759251 *Gen / Equp Model : UC2744H1 Failed at Hours : 6150 Cumulative Hours: 6150
Last Service done at
*GSN: 200 KVA Equp.Sr.No :N08E14955 Avg.Monthly Running Hrs: 10 HMR: 26.4.2024 @ 6015
Eng. Model: 6CTAA8.3- Global Fail Code: .
OEM: Jackson Digital Fail Code(s) : .
G1 (Three Level)
DG Set:AMF/Manual: *Controller Type: PCC1301 Brand and Grade of Lube Oil used: VCL15W40 CI4PLUS
Manual
Engine Performance parameters Last B Check done at Hrs and Date : 26/04/2024;6015
Last D Check done at Hrs and Date : 26/04/2024;6015 Battery replaced Date : 09/07/2021
Coolant replaced Date : 26/04/2024 Air Cleaner element replaced at Hrs and Date : 26/04/2024;6015
Type of Coolant Used: DCA 2 / DCA4 / EG / PG /OTHER /
Coolant Concentration Level: ok Coolant pH: ok
Battery Make: Exide Battery Model: XP1800
Lub oil
Low idle RPM . . Kg/Cm2 Customer's Complaint / input Date Time
pressure:
Lub oil 544 kPa
High idle RPM 1533 Failure Date and Time 13/08/2024 16:27
pressure: Kg/Cm2
Lub oil
Full Load RPM . . Kg/Cm2 Complaint Received on 13/08/2024 16:27
pressure:
HT 56 °C Lub oil Service Required Date & Time
Coolant Temp . °C 13/08/2024 16:27
LT . °C Temp
Battery 26.2 VDC: Service Representative Deputed on
Battery Make: Exide 13/08/2024 16:27
Voltage V DC
Parameters For other Service Representative Reached at
Parameters Generator Set 13/08/2024 16:27
applications site
Drilling
Voltage (Ac) 415 :Volts . RPM Diagnosis Completed on 13/08/2024 16:27
Speed
Current (Ac) 155 :Amp Stall Speed . RPM Required Material Received on 13/08/2024 16:27
Frequency 51 :Hz Gear Speed . RPM Commissioning Date & Time 13/08/2024 16:27
Load . :kW
Problem pertains To: Intake / Exhaust /Fuel /Cooling /Electrical /Lube oil /Others
Power Factor .
Customer Complaint: AMC VISIT
Inspection/ Observation & Work Done in Brief: Attended the above customer site for AMC visit as per customer
scheduled.Checked system wise given below.1.Air system: air filter condition found ok, hose condition ok, clamp condition ok, turbo
charger condition is visually found normal. 2.Oil system:oil level found ok, oil hoses tightnes ok, no oil leakage from oilsystem.3.Fuel
system:fuel hoses condition ok,no fuel leakage from fuel system.4.Coolant system:coolant level found ok & hose condition ok, clamp
tightness ok, 5.Exhaust system: no leakage from silencer, exhaust bellow normal.6.Electrical system:Battery cable tightness
ok.battery voltage found 27.4 VDC. Found battery was charging using charging alternator.battery 2 years crossed. Need to be
replace battery. engine harness condition ok, alternator output cable tightness&condition ok,engine harness condition ok,checked
controller&panel wiring tightness& condition are normal.started the Dg with out load and with load condition found all parameters
within limit.
Problem Resolution/Solution: AMC visit done
Recommendation/Suggestion (Use overleaf format for component requirements) and any other Discrepancies Observed:
Daily check oil level and coolant level before starting the dg. Radiator found choke condition. Need to be radiator external cleaning.
Battery 2 years crossed. Need to be replace battery. PCC1301 controlller absoluted from Cummins. Need to be PCC 1302
conversion.
ProblemStatus:Open/Close | Responsibility (if staus is Open):Customer/ Cummins
Service Representative's Name: Network
Venkatesh S A
Customer’s Remarks (For escalation, use hierarchy given overleaf): nil
*ID No: 100611330HACI Customer's Experience:
*Pro ID No.: 1124850 Delighted Satisfied Average Dis - Satisfied
Signature: Signature:
Date: Customer's Name : Mr. Date:
13/08/2024 Naveen 13/08/2024
SERVICE COMPLAINT ESCALATION MATRIX
Branches Chennai Vellore Pondy
Single Point 08069354444
Contact
Ambattur & Nugambakkam &
Zones CAMC Sholinganallur Guindy Vellore Pondy
Royapuram Sriperumbuthur
JN
Machineries A. Clement
Manager's C.V Subramanian N. Gnanasegaran S.Balasubramaniyan G.Rathinavel U.Mansur A S Kannan
Private Charles
Service 9445037319 9445037157 9445037179 9445037310 9445037116 9445037195
Limited 9445037259
S. Kannan R. MohanRaj V. Leenadevi Ganesh
Parts 9445037307 9445037297 9884214655 9445037286
Head Service : C.V Subramanian - 9445037319
Chief Operating Officer: Vijayakumar Thulasiraman - 9677961555 - [email protected]
Field B. Suganya - 9443040197 M.Hemavathi - 9884616921
Service
Manager
Cummins Area R.Priya - 9444334533
India Service
Limited Manager
Manager B. Challa Varaprasad 8340836777
Parts
Parts recommendation (if any) for repairs:
Part SR. No.
SR PART DESCRIPTION P/N QTY
(if applicable)
1
2
3
4
5
6
7
8
9
10
TRAVEL TIME START TIME END TIME
Dealer Office to Customer Site 13/08/2024 16:27 13/08/2024 16:27
Customer Site to Dealer office 13/08/2024 16:27 13/08/2024 16:27
Total Travel Time .
TRAVEL DISTANCE START ODOMETER END ODOMETER
Odometer count (Dealership office to . ..
customer site)
Odometer count (Customer site to dealership . ..
office)
Total KM travelled .
