Transaction ID Status Account Id

8000046484 Closed 30007211

8000047967 Closed 30047840
8000048328 Closed 30002590
8000049591 Closed 30002590
8000049665 Canceled 30006775
8000049924 Closed 30052467
8000050254 Closed 30001427
8000050603 Canceled 30007152
8000050604 Closed 30007152
8000050608 Closed 30093236
8000050685 Closed 30007774
8000050740 Canceled 30007774
8000051163 Closed 30002590
8000051227 Closed 30081770
8000051766 Canceled 30064025
8000051988 Closed 30115104
8000052590 Closed 30048862
8000052646 Canceled 30096013
8000053468 New / Open 30007845
8000053700 Work In Progress 30115524
Customer Name Employee ID

REFTECH CONTAINER SERVICES PVT LTD

SUDHIR KUMAR
TEJAS CARGO INDIA LIMITED
TEJAS CARGO INDIA LIMITED
SANDHU LOGISTICS
SHIV SHANKAR YADAV S/O SHIV MURTI YADAV
INSTANT TRANSPORT SOLUTION PVT.LTD
D H PATEL
D H PATEL
INDUSTRIAL CARGO SERVICE
PRADEEP UDYOG
PRADEEP UDYOG
TEJAS CARGO INDIA LIMITED
HARJIT SINGH S/O MOHINDER SINGH
G ARUN SHAJU
ANARUL MONDAL
JMDTS LOGISTICS PRIVATE LIMITED
JYOTI SHAW
HABIBOR RAHAMAN
RAMIZ KHAN
Employe Name VIN MODEL Sale Date

MEC2626CEJP062324 4023T 11/30/2018

MEC297EEDMP104178 1624 4/29/2021
MEC7794CJNP061903 1617R 12/30/2022
MEC7794CJNP061387 1617R 11/30/2022
MEC862FCFNP123150 5428T 6/30/2022
MEC862FCCNP120980 5428T 4/22/2022
MEC0794CHKP039416 1617R 9/26/2019
MEC841KBHPP147448 2826C 10/11/2023
MEC841KBHPP147448 2826C 10/11/2023
MEC7794CEPP066525 1917R 4/29/2024
MEC862FCEPP140184 5528T 5/24/2023
MEC862FCEPP140184 5528T 5/24/2023
MEC7794CCPP065193 1917R 8/31/2023
MEC862FCAPP133730 5428TS 2/25/2023
MEC0624ADFP008799 1217C 10/31/2015
MEC862FCERP164345 5528T 2/26/2025
MEC2261CAFP014595 3123R 5/1/2015
MEC909FFFPP142775 4828R 6/29/2024
MEC862FCLNP129055 5428TS 11/28/2022
MEC754GADNP057168 1415R 6/11/2022
Registration Servicing Dealers Dealer Code Dealer City

NL01AC7936 TOPSEL TRUCKING TS1A HOWRAH

BR06PF1555 TOPSEL TRUCKING TS1A HOWRAH
HR38AE1819 TOPSEL TRUCKING TS1A HOWRAH
HR38AE3674 TOPSEL TRUCKING TS1A HOWRAH
OD04S0452 TOPSEL TRUCKING TS1A HOWRAH
UP65KT8966 TOPSEL TRUCKING TS1A HOWRAH
HR55AG2916 TOPSEL TRUCKING TS1A HOWRAH
WB19L9777 TOPSEL TRUCKING TS1A HOWRAH
WB19L9777 TOPSEL TRUCKING TS1A HOWRAH
HR69F3089 TOPSEL TRUCKING TS1A HOWRAH
WB11F6558 TOPSEL TRUCKING TS1A HOWRAH
WB11F6558 TOPSEL TRUCKING TS1A HOWRAH
HR38AG1507 TOPSEL TRUCKING TS1A HOWRAH
PB10JA6860 TOPSEL TRUCKING TS1A HOWRAH
TN75AQ7159 TOPSEL TRUCKING TS1A HOWRAH
WB53E8298 TOPSEL TRUCKING TS1A HOWRAH
WB11C7200 TOPSEL TRUCKING TS1A HOWRAH
WB15E2391 TOPSEL TRUCKING TS1A HOWRAH
WB57E8834 TOPSEL TRUCKING TS1A HOWRAH
WB21A5722 TOPSEL TRUCKING TS1A HOWRAH
Order Number Job Card Status Job Card Open date Assigned Date Assigned Time

7TS1AC0002 4/2/2025 4/1/2025 03:58:42 PM

7TS1AC0013 4/17/2025 4/5/2025 10:06:35 AM
7TS1AC0003 4/7/2025 4/6/2025 12:27:26 AM
7TS1AC0004 4/10/2025 4/9/2025 06:28:46 AM
4/9/2025 10:00:40 AM
4/9/2025 04:46:56 PM
7TS1AC0006 4/10/2025 4/10/2025 12:56:32 PM
7TS1AC0008 4/12/2025 4/11/2025 09:50:07 AM
4/11/2025 09:49:26 AM
7TS1AC0007 4/11/2025 4/11/2025 10:05:22 AM
4/11/2025 01:17:12 PM
4/11/2025 01:16:12 PM
7TS1AC0009 4/12/2025 4/12/2025 12:18:47 PM
7TS1AC0010 4/12/2025 4/12/2025 03:43:13 PM
4/13/2025 09:39:18 PM
7TS1AC0011 4/14/2025 4/14/2025 02:29:15 PM
7TS1AC0012 4/16/2025 4/15/2025 05:44:07 PM
4/15/2025 07:17:31 PM
4/17/2025 04:00:57 PM
4/18/2025 12:37:21 PM
Kam Flag

X
X

X
Complaint Description

Engine not starting.

Engine not starting.
Self issue.
Vehicle not moving.
Diesel tank broken.
Sturd Broken.
Engine not starting.
Clutch Plate malfunctioning.
Clutch Plate malfunctioning.
starting issue.
Vehicle not moving.
Vehicle not moving.
Steering oil leakage.
Engine not starting.
Engine not starting.
Clutch and gear malfunctioning.
Engine not starting.
9TS1AC0013/Others-The customer's vehicle is not working as expected at the workshop, so the customer wants to have it wo
Clutch paddle Hard.
Wheel jammed.
Action Taken

Starter motor autoswitch replaced.

ASAM replaced
Starter motor Wiring Harness Repaire
Starter motor wiring repairing
Problem locally resolved
6 no. Stud nut replaced
Wiring checkup, Ignition cupler loose
Complain attended on- 8000050604
Clutch Plate , Pressure Plate change
Breakdown attended
BREAKDOWN ATTEMPTED
Complaint attended on- 8000050685
Utap clean, 3D filter replaced, Proscan check
BREAKDOWN ATTENDED
Problem locally resolved
Clutch plate and pressure plate change
Battery Jump Start, Alternator Line Checkup, alternator Remove and Install
Area Subarea

RSA/Off Road Customer Vehicle

RSA/Off Road Customer Vehicle
RSA/Off Road Customer Vehicle
RSA/Off Road Customer Vehicle
RSA/Off Road In Transit
RSA/Off Road Customer Vehicle
RSA/Off Road Customer Vehicle
RSA/Off Road Customer Vehicle
RSA/Off Road Customer Vehicle
RSA/Off Road Customer Vehicle
RSA/Off Road Customer Vehicle
RSA/Off Road Customer Vehicle
RSA/Off Road Customer Vehicle
RSA/Off Road Customer Vehicle
RSA/Off Road Customer Vehicle
RSA/Off Road Customer Vehicle
RSA/Off Road Customer Vehicle
RSA/Off Road Customer Vehicle
RSA/Off Road Customer Vehicle
RSA/Off Road Customer Vehicle
Off Road Location

Singur, WB
Shibpur, WB (Howrah, Vidyasagar Bridge)
Bankra, WB (Kothari metals ltd)
Kolkata, WB
Domjur, Howrah, WB
Dankuni, WB
Ayespur, WB (Flipkart Big Box Haringhata (RDC-Kalash))
Dankuni, WB.
Dankuni, WB.
Howrah, WB
Gurap, WB. (Utkarsh India Limited, NH 2)
Gurap, WB. (Utkarsh India Limited, NH 2)
Dankuni, WB (IndianOil)
Dankuni, WB. (JAINCO PROJECTS - RMC PLANT)
Kolkata, WB(Kalyani, Block A, Kolkata, Kalyani)
Dhulagori, WB (HOTEL M PLAZA)
Jangalpur, WB

Chakdaha, WB.
Haroa, WB. (Government ITI Haroa)
Load Carried Type Of Route Distan Caller Name
ce in
KMs

Empty Containers 80 Ajay (Driver)

Empty Normal 14 Rajesh(IC)
material 20 Puspendar (driver)
Courier NA 23 Nashir(Driver)
Iron Normal 13 Saddam (Ic)
TMT Normal 17 Sanjay (Driver)
Courior Normal 71 Saroj (Employee)
Empty 0 Sujoy (IC)
Empty Normal 10 Sujoy (IC)
medicine Normal 1 JogIndra pal(Driver)
Iron Material MIXED 101 Satish (IC)
Iron Material Normal 57 Satish (IC)
Empty 14 Haseeb (Driver)
Empty 12 Rajveer (Driver)
Empty Normal 59 Pankaj (IC)
Sand 16 Anarul (Owner)
Empty MIXED 11 Tarak (IC)
0 JYOTI SHAW
Empty 0 Sumit (Driver)
Empty Normal 53 Ramiz (Owner)
Caller contact number Complaint Source Complaint Mode Open Date Open Time

9905744418 CSC Mobile 4/1/2025 03:52:37 PM

7001582906 CSC Mobile 4/5/2025 09:57:16 AM
7900348020 CSC Mobile 4/5/2025 11:40:22 PM
8710095786 CSC Mobile 4/9/2025 06:14:40 AM
9334219049 CSC Mobile 4/9/2025 09:51:01 AM
7081284325 CSC Mobile 4/9/2025 04:44:42 PM
7496966625 CSC Mobile 4/10/2025 12:44:40 PM
8617235172 CSC Mobile 4/11/2025 09:47:06 AM
8617235172 CSC Mobile 4/11/2025 09:48:24 AM
8218039747 CSC Mobile 4/11/2025 09:59:16 AM
9331411908 CSC Mobile 4/11/2025 01:11:27 PM
9331411908 CSC Mobile 4/11/2025 01:16:16 PM
9997333820 CSC Mobile 4/12/2025 12:14:07 PM
9794982035 CSC Mobile 4/12/2025 03:38:17 PM
7003956660 CSC Mobile 4/13/2025 09:26:13 PM
7365025321 CSC Mobile 4/14/2025 02:29:15 PM
7596022239 CSC Mobile 4/15/2025 05:39:56 PM
9434345380 CSC Mobile 4/15/2025 07:17:31 PM
8972068151 CSC Mobile 4/17/2025 03:54:20 PM
8436947208 CSC Mobile 4/18/2025 09:05:41 AM
Bill to Type Resolved date Resolved Time MSV Start Date MSV Start Time

Post Warranty 4/2/2025 03:22:47 PM 4/1/2025 04:22:00 PM

Customer Paid 4/17/2025 03:46:57 PM 4/5/2025 11:33:00 AM
Customer Paid 4/12/2025 01:17:48 PM 4/6/2025 12:50:00 AM
Customer Paid 4/16/2025 10:37:42 AM 4/9/2025 06:30:00 PM
4/18/2025 09:43:57 AM 12:00:00 AM
Customer Paid 4/17/2025 03:57:30 PM 4/9/2025 07:00:00 PM
Customer Paid 4/17/2025 04:25:48 PM 4/10/2025 02:23:00 PM
4/18/2025 01:33:36 PM 12:00:00 AM
Customer Paid 4/17/2025 04:41:14 PM 4/11/2025 11:15:00 AM
Customer Paid 4/18/2025 01:43:28 PM 4/11/2025 11:14:00 AM
Customer Paid 4/18/2025 02:53:26 PM 4/11/2025 03:20:00 PM
4/18/2025 01:29:37 PM 12:00:00 AM
Customer Paid 4/17/2025 04:53:19 PM 4/12/2025 01:27:00 PM
Customer Paid 4/18/2025 01:50:10 PM 4/12/2025 05:02:00 PM
4/18/2025 09:46:16 AM 12:00:00 AM
Customer Paid 4/17/2025 03:33:29 PM 4/14/2025 03:55:00 PM
Customer Paid 4/17/2025 03:17:45 PM 4/15/2025 06:18:00 PM
4/18/2025 01:54:44 PM 12:00:00 AM
12:00:00 AM 12:00:00 AM
12:00:00 AM 12:00:00 AM
MSV Reach Date MSV Reach Time Time Time Reason for Delay in MSV Reach
Taken Taken
MSV for On-
Reach Road

4/1/2025 06:40:00 PM 2:47 4:07

4/5/2025 12:40:00 PM 2:42 5:49
4/6/2025 01:30:00 AM 1:49 2:29
4/9/2025 07:30:00 PM 13:15 15:15 Customer request for delay start
12:00:00 AM
4/9/2025 08:17:00 PM 3:32 4:15
4/10/2025 04:50:00 PM 4:05 5:05 No response from driver
12:00:00 AM
4/11/2025 12:01:00 PM 2:12 5:51
4/11/2025 11:32:00 AM 1:32 1:58
4/11/2025 04:50:00 PM 3:38 3:41
12:00:00 AM
4/12/2025 01:43:00 PM 1:28 2:55
4/12/2025 05:27:00 PM 1:48 2:58
12:00:00 AM
4/14/2025 04:43:00 PM 2:13 6:00
4/15/2025 07:06:00 PM 1:26 22:50
12:00:00 AM
12:00:00 AM
12:00:00 AM
On Road Date On Road Time Reason for Delay in Resolution

4/1/2025 08:00:00 PM
4/5/2025 03:47:00 PM
4/6/2025 02:10:00 AM NO RESPONSE FROM DRIVER
4/9/2025 09:30:00 PM
12:00:00 AM
4/9/2025 09:00:00 PM
4/10/2025 05:50:00 PM
12:00:00 AM
4/11/2025 03:40:00 PM
4/11/2025 11:58:00 AM
4/11/2025 04:53:00 PM
12:00:00 AM
4/12/2025 03:10:00 PM
4/12/2025 06:37:00 PM
12:00:00 AM
4/14/2025 08:30:00 PM
4/16/2025 04:30:00 PM
12:00:00 AM
12:00:00 AM
12:00:00 AM