Chapter 1 – Communication Skills
Book Work & Question Answer
Communication skills
A. Very Short Answer Questions
Q1. Name the methods of communication.
There are mainly three methods of communication:
1. Verbal Communication: Using spoken or written words to express ideas.
2. Non-Verbal Communication: Expressing messages through body language, gestures,
posture, and facial expressions.
3. Visual Communication: Use of images, diagrams, symbols, and charts to communicate
information.
Q2. Name the parts of speech.
There are 8 parts of speech in English:
1. Noun – Names of people, places, things, or ideas.
2. Pronoun – Replaces a noun (he, she, it).
3. Verb – Shows action or state of being.
4. Adjective – Describes a noun.
5. Adverb – Describes a verb, adjective, or another adverb.
6. Preposition – Shows relationship between words (in, on, at).
7. Conjunction – Connects words or sentences (and, but, or).
8. Interjection – Expresses strong emotion (Wow!, Oh!).
Q3 What is feedback?
Answer: Feedback is the receiver’s response to the sender’s message. It helps the sender
understand whether the message was received and understood correctly.
Example: Nodding, saying “yes,” or asking questions in return.
Q4 Name the types of barriers.
Answer: Types of communication barriers include:
Physical barriers (e.g., noise, distance)
Cultural barriers (e.g., Cultural background)
Impersonal barriers (e.g., personal connection)
Organizational barriers (e.g., structure, rules)
Q5 What are the articles?
Answer:Articles are words used before nouns to define them.
Indefinite Articles: a, an (used for general nouns)
Definite Article: the (used for specific nouns)
Examples: a book, an apple, the sun
B. Short Answer Questions
Q1. What is verbal communication?
Verbal communication is the use of language and words to convey messages. It includes:
- Oral Communication: Speaking face to face, on the phone, or in meetings.
- Written Communication: Writing emails, letters, reports, and text messages.
Q2. Differentiate between positive and negative feedback.
Positive Feedback:
- Encouraging and helpful.
- Example: "Good job on the project."
Negative Feedback:
- Constructive criticism for improvement.
- Example: "Your presentation was unclear, try to speak slowly."
3. Briefly explain visual communication.
Visual communication conveys information using visuals like images, videos, graphs, charts,
and signs. It is effective when words are not enough. For example, road signs help drivers
understand directions quickly.
4. Differentiate between active and passive.
Active Voice:
- The subject does the action.
- Example: "The teacher teaches the lesson."
Passive Voice:
- The subject receives the action.
- Example: "The lesson is taught by the teacher."
5. Write a short note on paragraph elements.
A well-structured paragraph has:
- Topic Sentence: States the main idea.
- Supporting Sentences: Give details, facts, or examples.
- Concluding Sentence: Summarizes or ends the idea.
Example:
"Pollution is a major problem. It affects our health and environment. We must take steps to
reduce it."
C. Long Answer Questions
Q1. Explain the importance of communication.
Communication is essential in every aspect of life:
- Helps express ideas, thoughts, and emotions.
- Builds relationships and trust.
- Improves teamwork and collaboration.
- Reduces misunderstandings.
- Supports personal and professional growth.
Effective communication leads to success in school, work, and social life.
Q2. Describe the types of non-verbal communication.
Non-verbal communication includes:
1. Facial Expressions – Express emotions like happiness, anger, sadness.
2. Gestures – Hand movements like waving or pointing.
3. Posture – The way we sit or stand.
4. Eye Contact – Shows confidence and interest.
5. Touch – Handshakes or pats show feelings.
6. Appearance – Dressing and grooming also send messages.
3. What do you understand by communication barriers?
Communication barriers are obstacles that prevent clear understanding of messages. Types
include:
- Physical Barriers: Noise, distance, poor equipment.
- Language Barriers: Difficult words, different languages.
- Emotional Barriers: Anger, fear, or stress.
- Cultural Barriers: Different beliefs or customs.
- Organizational Barriers: Poor structure, unclear messages.
To overcome these, we need to use clear language, be good listeners, and understand
others' perspectives.
Q4. What are phrases? Explain its type in brief.
A phrase is a group of words that work together but do not form a complete sentence.
Types of Phrases:
1. Noun Phrase: 'the little boy'
2. Verb Phrase: 'was running fast'
3. Adjective Phrase: 'full of hope'
4. Adverb Phrase: 'in a hurry'
5. Prepositional Phrase: 'on the table'
Each type gives more detail to a sentence.
5. Explain the punctuation marks.
Punctuation marks help make the meaning of sentences clear.
- Full Stop (.) – Ends a sentence.
- Comma (,) – Separates items or clauses.
- Question Mark (?) – Ends a question.
- Exclamation Mark (!) – Shows strong feeling.
- Apostrophe (’) – Shows possession or contractions.
- Quotation Marks (“”) – Shows someone's speech.
- Colon (:) – Introduces a list or explanation.
- Semicolon (;) – Connects related sentences.
Using punctuation correctly improves writing quality.
