TYL SOFT SKILLS

WORKBOOK
VERSION V21
Written by
Mouna Muthamma C. P.

Under guidance of our Director

Mr. Lakshman Rao Malla
CMRIT – Career Guidance and Placement Bureau

COPY RIGHTS @ CMR INSTITUTE OF TECHNOLOGY

 SOFT SKILLS
Soft skills refer to both character traits and interpersonal skills that will influence how well a
person can work or interact with others. The term soft skills cover a wide range of skills as diverse
as teamwork, time management, empathy and delegation.

The World Economic Forum Future of Jobs report suggested that by 2025, complex problem-
solving, critical thinking, creativity, people management and emotional intelligence would be
among the most important skills required in the workplace.

The importance of these soft skills is often undervalued, and there is far less training provided for
them than hard skills such as coding. Organizations seem to expect people know how to behave
on the job and the importance of skills such as taking initiative, communicating effectively and
listening, which often is not the case.

What are soft skills?

Soft skills are personal attributes that influence how well you can work or interact with others.
These skills make it easier to form relationships with people, create trust and dependability, and
lead teams.

In essence, they are essential for your success in the workplace, your company’s success and
your personal life.

Why are soft skills important?

Most interactions with other people require some level of soft skills. At a company you might be
negotiating to win a new contract, presenting your new idea to colleagues, networking for a new
job, and so on. We use soft skills every day at work and developing these soft skills will help you
win more business and accelerate your career progression.

On the other hand, a lack of soft skills can limit your potential, or even be the downfall of your
business. By developing strong leadership, delegation, teamwork, and communication abilities,
you can run projects more smoothly, deliver results that please everyone, and even positively
influence your personal life by improving how you interact with others.
Outside of the office, soft skills such as communication are used to build friendship groups and
meet potential partners. You might be negotiating the price of your new house renovation, or
mentoring your neighbors’ children on the weekend. Soft skills are useful both in our professional
and personal lives.

Let’s have a look at some specific examples supporting the importance of soft skills.
1. Career progression and promotion
iCIMS Hiring Insights (2017) found that "Ninety-four percent of recruiting professionals believe
an employee with stronger soft skills has a better chance of being promoted to a leadership
position than an employee with more years of experience but weaker soft skills."

It's become vital to develop these skills if you want to progress in your career as they will set you
apart from others at the interview and on the job.

2. The modern workplace is interpersonal

Skills such as active listening, collaboration, presenting ideas and communicating with colleagues
are all highly valued in the modern workplace. Strong soft skills ensure a productive, collaborative
and healthy work environment, all crucial attributes for organizations in an increasingly
competitive world.

3. Customers and clients demand soft skills

Consumers these days have a huge number of choices of where to buy from, bought about by
the internet and smartphones. For these consumers, convenience and low prices are easy to
come by, so customer service is often what influences the choice to use a particular business.

The ability to communicate at a human level with customers is therefore a vital factor in an
organization’s success.

4. The future workplace will rely on soft skills

Automation and artificial intelligence will result in a greater proportion of jobs relying on soft
skills. Advances in technology have caused tasks that require hard skills to decline, making soft
skills a key differentiator in the workplace. A study by Deloitte Access Economics predicts that
“Soft skill-intensive occupations will account for two-thirds of all jobs by 2030”.

As the cost of robots decreases and the performance of artificial intelligence improves, jobs such
as manufacturing line workers, will become automated. Traditional skills like teamwork,
communication and critical thinking will be more important than ever.
5. Soft skills are hard to automate
Following on from the previous point, soft skills such as emotional intelligence are hard to
automate and unlikely to become automated anytime soon. This means they're expected to
become more desirable in the near future.

6. Soft skills are in high demand by recruiters

Soft skills are in high demand in the workforce. According to the 2017 paper by a Harvard
student on the importance of social skills in the labour market, jobs requiring high levels of social
interaction grew by nearly 12 percent as a share of the U.S. labour force.

Most in-demand soft skills (from LinkedIn research):

Communication
Organization
Teamwork
Critical thinking
Social skills
Creativity
Interpersonal communication
Adaptability
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CONTENT
CONFIDENCE BUILDING ................................................................................................................................ 7
Fight Stage fear ......................................................................................................................................... 7
Tips to overcome Stage Fear ................................................................................................................ 8
JAM Session .............................................................................................................................................. 8
Do’s and Don’ts in JAM Session ........................................................................................................... 8
Tips and Tricks of handling JAM session.............................................................................................. 9
Some of the common JAM Topics ....................................................................................................... 9
Improving Communication with the power of Imagination ................................................................... 9
Activity: ............................................................................................................................................... 10
Extempore .............................................................................................................................................. 10
How to handle Extempore ................................................................................................................. 11
Types of Extempore topics ................................................................................................................. 11
PRESENTATION SKILLS ............................................................................................................................ 12
Tips to handle a presentation ................................................................................................................ 12
7 Powerful Presentation & Public Speaking Habits .............................................................................. 13
Activity: ............................................................................................................................................... 13
BUSINESS ETIQUETTES ............................................................................................................................... 14
Types of Business Etiquettes.................................................................................................................. 14
Telephone Etiquettes ............................................................................................................................. 14
Do’s and Don’ts .................................................................................................................................. 14
Office Etiquettes ..................................................................................................................................... 14
Do’s and Don’ts .................................................................................................................................. 14
Meeting Etiquettes ................................................................................................................................. 15
Tips to handle a meeting .................................................................................................................... 15
Dining Etiquettes .................................................................................................................................... 15
Tips to handle Dining Etiquettes ........................................................................................................ 15
Email Etiquettes ..................................................................................................................................... 16
Tips to draft an Email ......................................................................................................................... 16
Activity ................................................................................................................................................ 16
COVER LETTER & RESUME BUILDING ........................................................................................................ 17
Cover Letter ............................................................................................................................................ 17
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What to include in Cover Letter? ....................................................................................................... 17

Resume Building ..................................................................................................................................... 17
What to include in Resume? .............................................................................................................. 17
Do’s and Don’ts .................................................................................................................................. 18
Cover Letter Format ........................................................................................................................... 19
Resume Format .................................................................................................................................. 20
INTRAPERSONAL SKILLS & INTERPERSONAL SKILLS .................................................................................. 22
Emotional Intelligence ........................................................................................................................... 22
Characteristics of Emotional Intelligence .......................................................................................... 22
Tips to handle emotional intelligence ............................................................................................... 23
Activity: ............................................................................................................................................... 23
Self – Confidence and Self Esteem ......................................................................................................... 23
Activity ................................................................................................................................................ 24
Leadership Communication ................................................................................................................... 24
Essential communication skill for leaders ......................................................................................... 24
How to improve Communication Skill? ............................................................................................. 24
Activity: ............................................................................................................................................... 25
GOAL SETTING AND TIME MANAGEMENT ................................................................................................ 26
Goal Setting ............................................................................................................................................ 26
How to achieve a goal? ...................................................................................................................... 26
Time Management ................................................................................................................................. 26
Important Time Management Skill .................................................................................................... 27
Tips to manage time ........................................................................................................................... 27
The 4 quadrants of time management .............................................................................................. 27
Activity ................................................................................................................................................ 28
PERSONAL GROOMING & BODY LANGUAGE ............................................................................................ 29
Personal Grooming ................................................................................................................................. 29
Do’s and Don’ts .................................................................................................................................. 29
Body Language ....................................................................................................................................... 29
Types of Body Language ..................................................................................................................... 29
Signs of bad body language ............................................................................................................... 30
Tips to improve Body Language ......................................................................................................... 31
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Activity ................................................................................................................................................ 31
TEAM BUILDING & CONFLICT RESOLUTION .............................................................................................. 32
Team Building ......................................................................................................................................... 32
Difference between group and team ................................................................................................ 32
Stages of team formation .................................................................................................................. 32
How to manage a team? .................................................................................................................... 33
Conflict Resolution ................................................................................................................................. 33
What is conflict? ................................................................................................................................. 33
Conflict resolution strategies ............................................................................................................. 33
How to resolve a conflict? .................................................................................................................. 33
Activity ................................................................................................................................................ 34
GROUP DISCUSSION ................................................................................................................................... 35
What attributes are gauged in Group Discussion? ............................................................................... 35
GD from Companies perspective ........................................................................................................... 35
Types of GD topics .................................................................................................................................. 35
Key Players in GD.................................................................................................................................... 36
Do’s and Don’ts .................................................................................................................................. 36
How to stand out in GD? ........................................................................................................................ 37
Tips to handle Group Discussion............................................................................................................ 37
Commonly discussed GD topics: ............................................................................................................ 38
PERSONAL INTERVIEW ............................................................................................................................... 40
Types of Interview .................................................................................................................................. 40
How can I structure thoughts in Interview? .......................................................................................... 40
Interview Dress Code for Male .............................................................................................................. 40
Interview Dress Code for Female ........................................................................................................... 41
How to prepare for an Interview? ......................................................................................................... 41
Do’s and Don’ts .................................................................................................................................. 42
How to handle an Interview?................................................................................................................. 42
List of commonly asked questions ......................................................................................................... 43
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CONFIDENCE BUILDING
Confidence means belief in your own ability, knowledge,
skills, talent and experience. In simple words, having faith in
yourself. Confidence is the result of these attributes:
1. How are we brought up?
2. What have been taught to us?
3. Our experience
4. How have we learnt to react to different situations?

Short Story:
One day a frog fell into a vessel filled with hot water. The vessel was still on a stove. As the
temperature of the water rose, the frog tries to manage its body temperature. At certain point
the frog could not keep up to manage its body temperature against the boiling water.
Ultimately it dies.
The moral of the story is that the frog forgot its own ability to jump out of the hot water
vessel instead of waiting for the water to cool down. We all are taught to adjust ourselves
according to the situations, but at some point, of time we need to face situation and take
appropriate action when we have strength and confidence to do so before it is too late.

Fight Stage fear

When a person’s thoughts are unclear, information are not centric, rushing to the end,
anxiety while performing in front of audience etc. makes a person feel a failure thus
impacting his/her confidence level. This is Stage Fear.

Racing pulse, rapid breathing, dry mouth and

throat, sweaty and cold hands and foot,
trembling voice, hands and knees, uneasy feeling
in stomach, unclear thoughts are the signs of
Stage Fear or Stage fright.

The factors leading to stage fright are:

Humiliation, Preparation, Physical Appear, Rigid
Rules, Personality Traits, Audience Interest,
Unfamiliar Role, Mistakes and Negative Results.

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Tips to overcome Stage Fear

1. Stop scaring yourself from thought of doing wrong or
might go wrong
2. Avoid thoughts that create self-doubt
3. Don’t think about yourself too much
4. Always practice to calm your mind and body
5. Always focus on your strength and try to overcome
your weakness
6. Visualize your success
7. Always start with bright smile
8. Prepare your material much in advance. Practice
9. Be warm and open - minded
10. Remember it is okay to do mistakes. NOBODY IS PERFECT
11. Be natural and be yourself

JAM Session
JAM (Just A Minute) is an impromptu speech where a presenter needs to present his/her
ideas/ opinions on a given topic for a minute.
Presenter are judged on following basis:
1. Self Confidence
2. Time Management
3. Spoken English
4. Communication Skill
5. Flow of Thoughts
6. Flow of Speech
7. Content
8. Smartness

Do’s and Don’ts in JAM Session

Do’s
1. Start JAM with a smile and confidence
2. Pay attention to grammar, pronunciation and sentence
formation
3. Speak with loud and clear voice
4. Proverbs are best way to start your JAM
5. Choose topic wisely
6. Prepare and practice some of the common topics
7. Manage your time effectively

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Don’t’s
1. Avoid using long sentences with too many words. Follow KISS principle. Keep it short
and straight
2. Avoid repetition of sentence
3. Avoid MTI (Mother Tongue Influence)
4. Avoid fillers such as: and, like, so, do you know etc.
5. Avoid casual talks
6. Do not experiment on your accent or fake your accent
7. Never conclude your topic as: and, that’s it. Instead end your topic with Thank You
note
8. Speaking too little and too much is also dangerous
9. Avoid negative and abusive words

Tips and Tricks of handling JAM session

1) Start with ‘Can Do’ attitude
2) Choose such a topic where you have more content as well
as confidence to speak for more than 3 minutes
3) Don’t jump to the core of the topic. Instead divide your
topics into 3 parts
a) Introduction (History/ Meaning)
b) Body (Types/ Process/ Advantages/ Disadvantages)
c) Conclusion (Neutral)
4) Manage your time

Some of the common JAM Topics

1. Internet 8. Leadership
2. Population explosion 9. Time Management
3. Environment 10. Friendship
4. About Yourself 11. Happiest Day of your Life
5. Artificial intelligence 12. Daily Life
6. Role Model 13. College
7. Education 14. School Days

Improving Communication with the power of Imagination

Imagination is the origin of creativity and innovation. In order to give wings to your
creativity and innovation, communication plays an important role. Collaboration of your
thoughts into a meaningful sentence is essential to convey your creative ideas to the
concerned people.

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Activity: Tale with Five

Individual Activity
Duration: 20 mins
Props: Pen and Paper

Instructions:
1. Five words are given to every student. For example: Stone, tree, computer, water,
chair.
2. Student should use these five words to create a story.
3. Time for preparation is 12 mins and time for presentation is 8 mins.

Choose any one out of five numbers. Create a story.

1. Mask, stick, books, earth, table
2. Coconut, car, child, apple, mat
3. Jacket, sun, pen, rose, earphone
4. Dog, dustbin, leaf, fan, cupboard
5. Coffee, Jupiter, water bottle, perfume, television

Extempore

Extempore means speaking without any prior preparations for more than 2 or more
minutes.
Participants will be judged on the following criteria:
1. Approach/Departure 8. Eye Contact
2. Appearance 9. Enthusiasm
3. Poise/Self-confidence 10. Persuasiveness
4. Voice projection/Inflection 11. Clear presentation of ideas
5. Diction/Enunciation 12. Content
6. Facial Expressions
7. Gestures

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How to handle Extempore

1. Start with a smile and greet the audience
2. Give a quick introduction about yourself (Name and
Department)
3. Say ‘Thank You’ for giving a topic
4. Don’t jump to the core of the topic. Divide your topic as
Introduction, Body and Conclusion
5. Stick to the given topic
6. Explain topic with facts and examples
7. Never speak too fast or too slow
8. Follow KISS principle. Keep It Short and Straight
9. Talk in a clear voice
10. Don’t try fake accent or imitate somebody. Be yourself
11. Manage your time (know pre hand the time allotted for
preparation & presentation)
12. Maintain positive body language
13. Be enthusiastic
14. Have right attitude and right mind set
15. Prepare some back up

Types of Extempore topics

Social & Economic causes Current affairs Abstract Topic
1. Unemployment in India 1. Farmer Bill 2020 1. Liberal Education
2. Poverty in India 2. Farmer protest 2. Black
3. Global terrorism 3. Nepotism in Bollywood 3. Ignorance is a bliss
4. Covid 19 impact 4. Covid 19 4. Intelligence
5. Indian economy 5. Artificial Intelligence 5. Black and white
6. New Education Policy 6. Mission Mars 6. Namaste
7. Rural Development 7. Mission Moon 7. Pani Puri
8. Women Empowerment
9. Privatization
10. Demonetization
11. New Govt. policy

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PRESENTATION SKILLS

Presentation depends both on topic as well as the audience. It is important for a presenter to think
from the audience point of view and deliver the same. When the audience understand your
message/ idea, your presentation is considered as an effective presentation.

Tips to handle a presentation

1. Plan the structure of your topic
2. Know your audience pre hand (Adults, Teenagers, Children, Professionals & know what they
want)
3. Always start with Quotes, Proverbs or Short Stories
4. Prepare for the extra resources
5. Stay organized and focus
6. Get comfortable with the environment
7. Engage the audience (Two-way communication)
8. Have positive body language
9. Maintain eye contact with audience
10. Speak loud and clear
11. Don’t talk too fast or too slow
12. Use aids of delivery (Slides, laptops, microphone, black board)
13. Don’t rush
14. Think positive. Be positive

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7 Powerful Presentation & Public Speaking Habits

Habit 1: Be proactive
Habit 2: Begin with the end in mind
Habit 3: Put first things first
Habit 4: Think win-win
Habit 5: Seek first to understand, then to be understood
Habit 6: Synergize
Habit 7: Sharpen the saw

Activity: Clip Art Presentation

Number of team members: 5
Materials used: Drawing sheets, pen, sketch pens.

Instructions:
1. Each team will be given a theme.
2. Each member should work on the particular theme and present the topic in Clip art.
3. Every member of the team should participate and present the theme.
4. Time for preparation is one day. Time for presentation is 10 minutes.

Topics:
1. CMRIT in the year 2027
2. Revolution in Automobile Industry
3. Colonization of Mars
4. Colonization in Moon
5. Future of Man Kind
6. Hotel Industry

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BUSINESS ETIQUETTES
Business Etiquettes means a set of rules that governs the activities of all the employees in a
company. It promotes professionalism, good work relationship among employees and ultimately
leads to the success of the company.

Types of Business Etiquettes

Telephone Etiquettes
Do’s and Don’ts
Do’s:
1. Introduce yourself while making a call
2. Address the caller by Sir/ Madam or by name in
a courteous manner
3. Keep the conversation in brief
4. Listen carefully
5. End your conversation with appropriate
salutation
6. Let the caller hang up first
7. In case of missed call, return the call within a
reasonable period of time
8. If someone calls you by mistake, inform the caller
politely
Don’ts:
1. Never be impatient
2. Don’t interrupt
3. Don’t eat or chew while in call
4. Avoid any distractions nearby
5. Don’t use abusive words or negative words
6. Do not mislead

Office Etiquettes
Do’s and Don’ts
Do’s: Don’ts:
1. Leave your personal life in the front door 1. Don’t gossip about your colleagues
2. Show respect to your colleague’s experience 2. Don’t spread rumours
and expertise 3. Keep your cubical neat, clean and
3. Be punctual organised
4. Never go ahead over supervisors, without 4. Don’t talk too loudly
telling them

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5. Appear professional as possible 5. Don’t eat inside cubical. Instead eat at

6. Adopt ‘Can do Attitude ‘ canteen or snacks lobby
7. Be flexible in implementing change 6. Avoid aggressive communication

Meeting Etiquettes
Tips to handle a meeting
1. Be punctual for meeting
2. Read agenda before attending a meeting
3. Greet members with firm handshake
4. Introduce yourself politely
5. Make eye contact with members while you are
presenting
6. Carry dairy and pen for meetings
7. Keep aids of presentation ready (Projectors,
markers, charts)
8. Make key notes of important points
9. Ask questions if necessary
10. Clarify doubts if you are presenting
11. Discuss the matters as per the agenda
12. End your meeting with a friendly tone

Dining Etiquettes
Tips to handle Dining Etiquettes
1. Be punctual
2. Know the culture of Dinners
3. Wait to sit until host indicated the seating
arrangement
4. Stand on the right side of your chair
5. Enter from your left
6. Put your napkins on your lap
7. Decide on your menu selection quickly
8. Don’t order expensive item than your host
9. Wait until everybody are served
10. Know which silverware to use for which food
11. Pass salt & pepper together
12. Pass the food to the right
13. Never give tips if host hoist the dinner/ lunch

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Email Etiquettes
Tips to draft an Email
1. Develop a professional Email ID.
Ex: [email protected], [email protected]
2. Know the difference between personal email and professional email
3. Be sure to include these: Subject line, Greetings, Introduction (If necessary), Request, Thank
You note, Signature
4. Be concise and to the point
5. Avoid using BCC
6. Use meaning full Subject Line
7. Your body (Email Content) should match the subject line.
8. Avoid grammatical mistakes
9. Choose your words carefully (Avoid sarcasm and joke)
10. Read the mail before sending it
11. Mention if any documents are attached in the content
12. Use active voice instead of passive voice

Activity: Role Play

Number of team members: 13

Instructions
In an effort to improve customer support, John, Customer Service Manager for Mythco
Technologies, sets up a meeting. Acting as the leader/trainer, John brings together a group
of software developers and customer support representatives.

He divides the 12 people into two groups:

Group A represents the customer support representatives.
Group B represents the software developers.
and 1 person as customer.

John tells Group A that the customer in this situation is one of Mythco's longest-standing
customers. This customer accounts for nearly 15 percent of the company's overall annual
revenue. In short, the company cannot afford to lose her business!

John tells Group B that the customer has recently received a software product that did not
live up to expectations. While the customer has a long-standing relationship with Mythco,
this time she's growing weary because Mythco has previously sold her faulty software on
two separate occasions. Clearly, her relationship with Mythco is in jeopardy.

How do you conduct meeting and get into conclusion?

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COVER LETTER & RESUME BUILDING

Cover Letter
A perfect cover letter accompanies resume or CV. A cover letter is a glimpse of yourself which shows
how your skills, ability, knowledge meet the key requirement of the job description.

What to include in Cover Letter?

1. The heading, which includes your name and contact information.
2. A greeting addressed to a specific person, if possible.
3. The introduction, which should include why the applicant is writing.
4. The body, which discusses your relevant qualifications.
5. The close, which thanks the reader and provides contact information and follow-up details.
6. Your signature to end the letter.

Resume Building
Resume is a formal document created by applicants for applying jobs. It focuses more on academic
activity and lesser on work experience. In India, resume is used by fresher. The page limit is 2.
CV also known as Curriculum Vitae focus more on work experience, expertise, talent and skill set.
In India, CV’s are used by experienced applicants. The page limit is 12.

What to include in Resume?

1. Name, Address, Email ID, Mobile Number (Left side of the page)
2. Photo (Right side of the page)
3. Career Objectives
4. Education Qualification
5. Projects & Internship
a) Title
b) Description (Objectives)
c) Tools used
d) Learning outcome
6. Technical Skills
7. Co – Curricular Activities
a) Seminars
b) Webinars
c) Paper Presentation
d) Online Courses
8. Extra – Curricular Activity
a) NCC/ NSS
b) Sports

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c) Fest
9. Achievements
10. Personal Details
a) Either Father’s Name or Mother’s Name
b) Date of Birth
c) Gender
d) Marital Status
e) Permanent Address
f) Languages Known
g) Hobbies
h) Passport (if necessary)
11. References

Do’s and Don’ts

Do’s:
1. Prepare easily readable format
2. Plan what to include and not to include in resume
3. Start with Name, Email Id and Phone number in left side of the paper
4. Focus on objective. Be specific
5. Customize your job search as per the job description (JD)
6. Keep action-oriented statement
7. Focus on positive achievements
8. Highlight unique projects
9. Proof read twice

Don’ts:
1. Don’t title the page as Resume/ CV
2. Avoid writing items without proper background explanation
3. Don’t manipulate your marks, percentages or CGPA
4. Avoid spelling mistakes, grammatical mistakes
5. Include references on the same page of your resume
6. Avoid lengthy sentences
7. Avoid lengthy explanation

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Cover Letter Format

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Resume Format

NAME
Address: xxxxx
Yyyyyyyy PHOTO
zzzzzzzzz
Email ID: [email protected]
Mobile No: +91 xxx xxx xxxx

CAREER OBJECTIVE
------------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------
EDUCATION QUALIFICATION
Course Institution Marks Passed out Year
Obtained

Technical Skills
Languages:
Software:
Database:

PROJECTS & INTERNSHIPS

• Project 1 (Major Project)
Title:
Description:
Tools used:
Learning Outcome:
• Project 2 (Mini Project)
Title:
Description:
Tools used:
Learning Outcome:
• Internship 1
Title:

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Description:
• Internship 2
Title:
Description:

Co-Curricular Activities & Extra-Curricular Activities

Co- Curricular Activities
Seminars:
Paper Presentation:
Online Courses:
Certifications:
Extra – Curricular Activities:
Eg. You tuber & Blogger, Sports, NCC/ NSS

AWARDS & ACHEIVEMENTS

• YYYY
• XXXX

PERSONAL DETAILS
Date of Birth :
Gender :
Nationality :
Marital Status :
Permanent Address :
Languages Known :
Hobbies :

Reference
Name: Name:
Designation: Designation:
Email ID: Email ID:
Phone No: Phone No:

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INTRAPERSONAL SKILLS & INTERPERSONAL SKILLS

Intrapersonal Skills
It is the ability to speak with self. It helps to manage your emotions, cope with difficulties and
challenges and learn new information etc.

Interpersonal Skills
It is the ability to speak with other people. It helps to build good relationships, personality
development etc.

Emotional Intelligence

Emotional Quotient/ Intelligence is the ability to understand, use and manage one’s emotion in a
positive way. It helps to reduce stress and depression, effective communication, avoid conflict,
empathize others and overcome challenges.

Characteristics of Emotional Intelligence

1. Self – Awareness
Self – Awareness means conscious about yourself. Awareness of what are you feeling.

2. Self – Management
Self – Management means managing one’s emotion. This does not mean denying or suppressing the
feeling, but understanding them and managing your mood to face the situation.

3. Social Awareness
Social awareness leads to understanding of different social situations and modifying your behaviour
and emotions accordingly.

4. Relationship Management
Relationship management leads to positive relationship with other people i.e., team members or
peer groups. It is the ability to connect and maintain positive relationship with others.

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Tips to handle emotional intelligence

1. Do Self - Evaluation
2. Undergo face to face feedback session with peers, mentors, lecturers etc.,
3. Think before you speak
4. Understand which emotion triggers you the most
5. Accept your actions and try to overcome it
6. Examine how your action affects other people
7. Engage in coaching which helps to fill the gap
8. Ask for constructive feedback
9. Always try to relax your mind and body
10. Try to build positive relationship with others
11. Understand and acknowledge others feelings

Activity: Temperament Analysis

Number of members in a team: 5

Instructions
1. Describe your temperament in 3 Adjectives. Choose the one that describes you
the best.
2. Describe your team members in 3 Adjective. Choose the one that describes him/
her the best.
3. Temperament is influenced by these 4 attributes:
a. Genetic Inheritance
b. Physical Attributes
c. Life Experience
d. Environmental Condition
4. Go through the adjectives identified and see if one of the above are the result.
5. Explain how does each of temperament affect your personal life and social life?
6. Which of these factors do you want to change and why?

Self – Confidence and Self Esteem

Self Confidence means you trust and accept
yourself. You can control yourself and work on
weakness. Ultimately have positive view about
yourself.

Self Esteem means the how much you like yourself

or appreciate yourself. It is personal worth or
value.

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Activity: SWOT Analysis (Strength, Weakness, Opportunity and Threats)

Number of team members: Individual Activity
Props used: Pen, paper

Instructions:
1. Take out a sheet paper/ book. Divide the paper into 4 parts.
2. First part as Strength, Second part as Weakness, Third part as Opportunities and
Fourth part as Threat.
3. Self-Evaluate and fill the parts.
4. Work on weakness and threat.
5. Conduct this activity once in every month to map yourself.

Leadership Communication
Your leadership will rise or fall based on your communication.
Communication is Leader’s powerful tool. A leader is a person who initiates and inspires people
around them to achieve company objectives through effective communication and high
productivity.

Essential communication skill for leaders

1. Active Listening
2. Ability to adopt different communication style
3. Transparency
4. Clarity
5. Empathy
6. Open Body Language
7. Receive and implement feedback

How to improve Communication Skill?

1. Focus on the topic
2. Engage your audience (Two-way Communication)
3. Manage your time
4. Keep audience in mind while preparing for the topic
5. Use simple language
6. Adopt positive body language
7. Speak clearly
8. Work on voice modulation
9. Maintain eye contact
10. Prepare

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Activity: Island Survival

Number of members in a team: 4 – 5
Time limit: 25 mins

Props: Pen and Paper

Instructions:
1. Divide students into teams consisting 4 – 5 students in each team.

2. Tell each team to select a student as a team leader.

3. Instructions regarding the activity is shared only to the team leaders.

4. A plane carrying passengers as well as cargo crashes an island due to some technical
malfunctioning. Only your team have survived the plane crash. The Island is home for
many animals and birds.

5. You and your team should survive on Island for 60 days using 4 items from the list.
The below are the list of items that was retrieved from the plane crash.
a) 6 packs of biscuits (6 biscuits each) g) 1 Compass
b) 3 Water bottles h) 1 Digital navigator
c) 3 bottles of Gin i) 2 Match Box (30 match sticks each)
d) 4 bottles of Rum j) 1 short knife
e) 100-meter rope k) 1 Axe
f) 2 parachutes l) 1 Imported 2-seater Audi Car

6. Team leader should discuss the above scenario with team member and choose the
best 4 items which will be helpful for their survival.

7. Time for preparation 15 minutes. Time for presentation 5 minutes.

8. Audience is allowed to ask questions during presentation.

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GOAL SETTING AND TIME MANAGEMENT

Goal Setting
Goal setting is a process where you think about your ideal future. You motivate yourself to turn your
vision into reality in future.
Always set SMART goals. SMART stands for
S – Specific
M – Measurable
A – Attainable
R – Realistic
T – Time bound

How to achieve a goal?

1. Be specific what you want to achieve
2. Break down your goals into smaller parts (Short term and Long-Term goals)
3. Always have plan B for all the steps
4. Evaluate all achieved steps
5. Follow up

Time Management
Twenty-four hours (24 hours) a day is the time available to
any person - a common man or the prime Minister or
president of a country. We cannot increase it or decrease it.
But we can consume the time to our best advantage. We
hear people saying - "Time is over", "I am short of time", "I
don't know what to do - good lot of time is available to me",
etc. All these happen because of certain problems attendant
with managing time.

Some of the problems are:

a. Work getting accumulated / pending.
b. We try to do too much at once
c. We want to do everything ourselves.
d. We postpone tasks which are unpleasant, inconvenient to us.
e. We do not think or we don't have time to think.
f. Other people - visitors cause interruptions in our planned work.
g. Telephonic interruptions.
h. Some of us tend to talk too much.
i. We may depend too much on paper work.

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j. We misplace important/urgent papers in the midst of piled up papers.

k. We may spend too much time in meetings.
l. We may feel lonely, deserted, etc., and postpone all events to an indefinite point of time.

Time management means planning on conscious control of time spent on specific activities in order
to increase efficiency and production.

Important Time Management Skill

1. Prioritizing
2. Delegation
3. Decision making
4. Goal setting
5. Multitasking
6. Problem solving
7. Strategic thinking
8. Scheduling
9. Record keeping

Tips to manage time

1. Set realistic goal
2. Plan ahead
3. Prioritize task wisely
4. Divide the task into simple steps
5. Set time limit to each task
6. Organize your tasks
7. Remove unwanted task / activities

The 4 quadrants of time management

Everything you do in life can be classified by its
urgency and by its importance. We often spend our
lives focused on the Urgent things instead of the
Important things. It is important to learn to
distinguish between the two.

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Activity: Blind Fold Hide & Seek

Number of members in a team: 4
Time limit: 5 mins

Props: Cloth to blind fold, bottle is an object to seek

Instruction:
1. Every team is divided into 2 sub teams. One person is an instructor and 3 people are
seekers.

2. Plan accordingly who is seeker 1, seeker 2 and seeker 3 and 1 instructor.

3. Blind fold all the seeker.

4. Place all the seekers in different place.

5. Once the time starts the instructor should communicate with only seeker 1.
Instructors’ duty is to make seeker 1 tap the shoulder of seeker 2. Time limit is 2
minutes.

6. Next Seeker 2 should follow the instructions of the instructor and tap the shoulder of
seeker 3. Time limit is 2 minutes.

7. Now the seeker 3 should find the object based on instructions given by the instructor.
Time limit is 1 minute.

8. Team who takes more time to find the object is disqualified.

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PERSONAL GROOMING & BODY LANGUAGE

Personal Grooming
Your first impression is the last impression.
Personal grooming is an art which helps you to maintain
your body parts for pleasing appearance. When you hair
looks neat and beautiful, when you wear ironed clothes
etc., you can observe rise in confidence level. In short
personal grooming boosts self – confidence and self –
esteem.

Do’s and Don’ts

Do’s
1. Always wear ironed dress
2. Comb your hair
3. Trim your nails regularly
4. Wear appropriate jewelry
5. Wear natural looking make-up
6. Wear polished shoes
7. Wear mild deodorant
8. Brush your teeth

Don’ts
1. Avoid harsh perfume
2. Avoid shabby hair style
3. Avoid untidy and long nails
4. Avoid over make-up
5. Avoid dusty and dirty shoes or slipper

Body Language
Not all of our values, beliefs, ideas, thoughts and intentions are communicated verbally.
Communication includes verbal and non-verbal. Body language is the nonverbal signals used to
communicate your feelings and emotions using body movements.

Types of Body Language

1. Eye Contact:
Frequent eye contact is interpreted as honesty and forthrightness. Staring is interpreted as too
aggressive.

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2. Posture:
If you are trying to appear dominant or authoritative, stand erect with shoulders back. A
slumped position usually indicates insecurity, guilt, or weakness.
3. Handshake:
This, of course, comes into play to signal openness or goodwill at the beginning of an interaction,
and agreement at the end. Palm-to-palm contact is important for sincerity. This cultural icon is
totally missing from text messages and emails.
4. Hand – to – face:
Hand-to-face movements such as holding the chin or scratching the face shows concern or lack
of conviction. If a person is covering his mouth while telling you something, he may be lying.
5. Facial Expression:
A critical message delivered with a smiling face will have a totally different impact than one
delivered with an angry face.
6. Arms and legs position:
Folded arms or crossed legs, perhaps turning away slightly, indicates a lack of interest and
detachment. Later uncrossed arms and legs may be a sign of acceptance of your position or
terms. An extrovert will have toes pointed out, introvert will keep them pointed in.
7. Space Occupied:
Some people stand up and move around to be more dominant, maybe even threatening. Even
sitting, you can stretch your legs to occupy more space. Standing while talking on the phone will
make your voice sound more urgent.

Signs of bad body language

1. Frowny face (sadness)
2. Avoiding eye contact
3. Starring
4. Crossed arms and legs
5. Overuse of hands
6. Looking watch, phone, clock etc.,
7. Playing with pen, tie, fingers etc.,
8. Poor posture
9. Hands in pocket
10. Hands behind back
11. Excessive sweating due to nervousness

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Tips to improve Body Language

1. Be aware. Pay attention to everything you do.

2. Study others. Admire other people
3. Mirror the person who has good body language
4. Make eye contact
5. Smile
6. Relax your shoulder
7. Focus on your legs and arms
8. Avoid fidgeting (small movements of hands and legs because of nervousness)
9. Face your conversing partner
10. Don’t tilt your head too much or too little
11. Never use single finger to point out anyone
12. Give firm handshake
13. Sit in engaging position
14. Know where your hands are
15. Always Relax!

Activity: Mime
Number of members in a team: 7 – 8
Time Limit: 25 minutes
Props needed: None

Instructions:
1. Students are divided into teams consisting of 7 – 8 members.
2. Each team are given topic or can choose their own topic.
3. Based on the topic given students should perform MIME. Mime is an activity
where a message or theme is executed without talking or writing. It focus only
on the body language.
4. Time for preparation is 20 minutes. Time for presentation is 5 minutes.

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TEAM BUILDING & CONFLICT RESOLUTION

Team Building
T – Together
E – Everyone
A – Achieves
M – More
Team is a group of people who performs individual task to achieve
one common objective.

Difference between group and team

Group are the collection of individuals who achieves their own goal whereas team is a group of
people working for common goal.
Elements of a successful team
1. Communication
2. Delegation
3. Commitment
4. Conflict Management
5. Result

Stages of team formation

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How to manage a team?

1. Build a clear goal, purpose for your team
2. Built trust among team members
3. Conduct regular planning
4. Hold Review meetings
5. Create performance goal for your team members
6. Coach your team members
7. Understand what motivates your team
8. Follow up when members achieve performance goal

Conflict Resolution
What is conflict?
Conflict means clash of interest or disagreement between two or more parties. The disagreement
may be due to political, social, emotional, financial reasons. Conflict may occur between co-workers,
superiors, subordinates, clients, customers as well. Conflict may also occur between groups such as
between departments, management and labour force or labour union, etc.
Conflict resolution is a process where two are more parties come together to find mutual peaceful
solution to their disagreement.

Conflict resolution strategies

1. Avoiding (Lose – Lose)
2. Accommodating (Lose – Win)
3. Compromising (Lose – Lose)
4. Competing (Win – Lose)
5. Collaborating (Win – Win)

How to resolve a conflict?

1. Assertiveness
2. Active listening
3. Facilitation
4. Mediation

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5. Negotiation
6. Empathy
7. Creative problem-solving skill
8. Accountability

Activity: Who wins the heart?

Number of members in a team: 5

Props: None

Instructions:
1. Students are divided into teams consisting 5 members each.

2. A scenario is given to the students:

A heart donor plans to donate his heart for 1 needy person. But there are 7
people who needs a heart. Those 7 people have contributed to the society one
way or the other. Those needy persons are: a soldier, a teacher, 10-year-old child,
a businessman, a social activist, a newly married women, and a politician.

3. Allocate one topic for each team out of above 7.

4. Every team should negotiate and try to win a heart.

5. Time for preparation 20 minutes. Time for presentation 5 minutes.

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GROUP DISCUSSION
Group discussion generally means a platform where a group of individuals gather around, shares
ideas and opinion about a topic.
In a GD, a topic or situation is given to the group. Certain time is provided for members to prepare/
think for that topic and then asked to discuss on that topic for 15 to 20 minutes.
Usually, the institutions or companies conducting the GD know exactly what they want in their
candidates. They are very clear about the specific traits that they want in their candidates. The
Group Discussion helps them to analyze whether the candidates possess the required traits or not.

GD also serves as a mass-elimination tool. When there are many candidates applying for limited
seats, the GD can act as a benchmark to select the best among the lot.

What attributes are gauged in Group Discussion?

1. Communication Skill
2. Interpersonal Skill
3. Body Language
4. Leadership Ability
5. Co- ordination skill
6. Reasoning Ability
7. Logical Thinking
8. Decision Making
9. Creative Thinking
10. Subject Knowledge
11. Time Management
12. Assertiveness
13. Flexibility

GD from Companies perspective

1. Interactive Skills (how good you are at communication with other people)
2. Behaviour (how open-minded are you in accepting views contrary to your own)
3. Participation (how good an active speaker you are & your attention to the discussion)
4. Contribution (how much importance do you give to the group objective as well as your own)

Types of GD topics
1. Factual topic
Typically, these are socio-economic topics. These can be current affairs. A factual topic for
discussion gives a candidate a chance to prove that he is aware of and sensitive to his environment.
It’s important to keep update of knowledge.

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2. Opinion Seeking topic

In such topics, candidates are asked to put across
their opinions, their point of views. The panelists
look for presentation skills when given such topics
and also your ability to work in a team which means
that your leadership skills are also judged.
3. Case Study based topics
The case study tries to simulate a real-life situation.
Information about the situation will be given to you
and you would be asked as a group to resolve the
situation. In the case study there are no incorrect
answers or perfect solutions. The objective in the
case study is to get you to think about the situation
from various angles.
4. Controversial topics
Controversial topics are the ones that are argumentative in nature. The idea behind giving a topic
like this is to see how much maturity the candidate is displaying by keeping his temper in check, by
rationally and logically arguing his point of view without getting personal and emotional.
5. Abstract topics
Abstract topics are about intangible things and often their possibility cannot be ruled out. These
topics test your lateral thinking and creativity. Such topics can be interpreted in different ways by
the candidates. In such topics, the comprehension skills and communication skills are judged.

Key Players in GD
1. Initiator (one who starts & introduces the topic)
2. Coordinator (gives equal chance to everyone & does not allow deviation from the topic)
3. Leader (who discussion into different level by creative and innovative contributions)
4. Concluder (one who concludes the topic)

Do’s and Don’ts

Do’s
1. Understand the topic
2. Have precise and sharp thoughts
3. Speak to the point
4. Use facts, figures and examples to explain
5. Do not repeat the same sentence
6. Maintain eye contact with your group members
7. Use a strong and clear voice
8. Allow others to speak

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9. Dress formally
10. Listen to others carefully
11. Acknowledge the previous speaker
12. Maintain positive body language. Avoid cross legs and arms.
13. Observe others
14. Maintain positive attitude
15. Address group members with respect and dignity
16. Control your emotions
17. Carry pen and paper for GD

Don’ts
1. Don’t focus on panelist. They are not the part of discussion
2. Don’t rush to start. Don’t start for the sake of starting
3. Don’t monopolize the discussion
4. Don’t dominate others
5. Don’t rush to conclude the topic
6. Avoid aggressive behavior. Don’t get restless when others contradict your point
7. Avoid deviating from the topic
8. Avoid time consuming details
9. Don’t be numb
10. Avoid playing with fingers, tie, pen, pencils, dupattas, etc.
11. Avoid abusive and negative words
12. Don’t criticize others
13. Don’t hurt the emotions of other people

How to stand out in GD?

1. Arrive Early
2. Prepare your introduction
3. Use confident body languages
4. Pay attention
5. Take the lead, but be inclusive
6. Speak up
7. Stay professional

Tips to handle Group Discussion

1. On the day of GD, dress in comfortable clothes
2. Be confident but avoid being over confident
3. Talk sense. Avoid superficial talk
4. Listen carefully and speak only at the appropriate time

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5. Be very sure of what you are speaking

6. Use easy-to-understand English
7. Speak loudly and clearly
8. Do not be deterred by other members aggressive or submissive behavior
9. Accommodate diverse view points
10. Put forth your points without being aggressive. Be assertive
11. Give due importance to other persons views. However, stick to the point you have made. Try
to support it with more viewpoints
12. Do not allow yourself to be diverted by other people’s points
13. Do not be distracted. Your concentration should be solely on the discussion
14. If you do not know something, do not start.
15. Do not get excited or aggressive during the discussion. Try to maintain a balanced tone
throughout the discussion
16. Try to contribute throughout the discussion
17. Try to be the first and the last to speak
18. Read as much as possible. Have good and sound knowledge on numerous topics. Watching
documentaries on various topics will help here
19. Improve your vocabulary. This does not mean that you use heavy and big words, but it means
that you will be able to understand the topic better and contribute effectively
20. Last but not the least, mentally visualize yourself as succeeding and you will succeed.

Commonly discussed GD topics:

Factual topics
1. COVID 19: Impact on Global Economy
2. COVID 19: Impact on Environment
3. Farm Bill 2020
4. National Education Policy 2020
5. Indian currency
6. Demonetization
7. Digital Budget
8. Open book exam
9. Make in India Campaign
10. Foreign Direct Investment
11. Artificial Intelligence
12. Crime against women
13. Smart City Project
14. E – Learning
15. Cyber crimes
16. Role of Engineers in waste management

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Controversial Topics
17. Citizenship Amendment Act
18. Farmer Protest 2020
19. Nepotism in Bollywood
20. Marijuana Legalization
21. Religious Freedom
22. Legalization of Gay Marriage

Opinion based Topics

23. Ban on Chinese Apps in India
24. Is India ready for Electric Vehicles
25. Online Education, Work from home: Have we arrived in virtual world?
26. Will automation reduce job opportunities?
27. View on Bitcoin and crypto currency
28. Social Media: Pros and Cons

Abstract Topic
29. Hard work v/s Smart work
30. Love marriage v/s Arrange marriage
31. Black and White
32. Ethics or profit
33. Self – Confidence
34. Pani puri v/s masala puri
35. Black
36. Red

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PERSONAL INTERVIEW
Interview refers to one – to – one conversation between an Interviewer and an Interviewee. It is a
structured conversation where an Interviewer asks question and an Interviewee answers those
questions.
Types of Interview
1. Structured/ Face to face Interview
2. Unstructured Interview
3. Group Interview
4. Panel Interview
5. Stress Interview
6. Phone Interview
7. Skype Interview
8. Lunch Interview
9. Case Interview

How can I structure thoughts in Interview?

One can follow STAR Interview Technique. The STAR format stands for Situation, Task, Action,
Result; each of the words connotes an experience that an interviewee can refer back while being
facing qualitative or quantitative interview questions. Here is a quick reference guide on each word
in the STAR technique
• Situation: An event, project, or challenge faced
• Task: Explain the task you had to complete
• Action: Steps or procedure taken to relieve or rectify situation
• Result: Close with the results of your effort
In short, The STAR technique is a great way to structure your thoughts and responses when
formulating an answer to an on-the-spot question.

Interview Dress Code for Male

1. Always wear business formals
2. Always wear light colour long sleeve shirt and
contrasting dark colour pant
3. Avoid printed or checks shirt and pant
4. Tie is compulsory. But blazer is not compulsory
5. Avoid glittery tie
6. Always wear neat, clean, pressed dress
7. Pant and socks should be of same colour
8. Shoe, waist belt and watch belt should be of same
colour

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9. Wear well-polished formal shoes

10. Avoid harsh perfumes
11. Keep your nails neat and clean
12. Comb your hair properly
13. Prefer full shaved beard or well-shaped beard
14. Carry your documents and resume in a baggage or laptop bag

Interview Dress Code for Female

1. One can either wear business formals or light coloured cotton Kurtis
2. Always wear neat, clean, pressed dress
3. Avoid sleeveless tops
4. Wear low heals formals shoes or simple flat slippers
5. Avoid wearing high heals
6. Carry a basic and smart handbag where you can keep your documents and files
7. Keep your hair style simple either high pony, small pony or whichever suits your dress. Avoid
free hair style if you cannot manage.
8. Avoid big accessories such as hangings, bangles, anklets, rings, etc.,
9. Keep your make-up minimal
10. Avoid harsh perfumes
11. Apply neutral colour nail paints

How to prepare for an Interview?

1. Carefully read the job description
2. Know why you want a job and why you are
qualified
3. Do a research about that company
a) Research about the product and
services
b) Research about the company culture
c) Recent news about the company
5. Prepare for few common questions
6. Work on your body language
7. Work on your voice modulation
8. Conduct mock interviews
9. Print the hardcopy of resume and related documents

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Do’s and Don’ts

Do’s
1. Do your homework. Research about the company
2. Be punctual
3. Make a good first impression
4. Carry related documents (Resume, Marks card)
5. Prepare for open ended question
6. Listen and respond accordingly
7. Dress accordingly
8. Be thorough with the resume
9. Always be calm & relax
Don’ts
1. Don’t speak poorly
2. Don’t be aggressive
3. Avoid close ended answers
4. Don’t falsify the information
5. Don’t assume that this is not an interview

How to handle an Interview?

1. Be confident
2. Knock the door before getting inside the Interview room
3. Always have a smiley face. Keep your chin up
4. Ask permission to get inside
5. Close the door without making any noise while entering the room
6. Greet the interviewers / panelists
7. Give firm handshake
8. Don’t sit unless you are permitted to sit. Or else ask permission to sit
9. Always sit in a comfortable position. Avoid sitting in 90-degree posture
10. Avoid sitting on the edge of the chair
11. Handover your resume/ file consisting resume and certificates to the panelist. Always pass
your resume in right hand, resume facing towards interviewer
12. Relax yourself and try to answer all the question asked by an Interviewer
13. Have good eye contact with an Interviewer. Avoid looking floor or wall.
14. Always think and answer. Don’t rush
15. Follow open ended answers
16. If you are not aware of an answer, be honest in telling so
17. If you have any concerns in job description or company, feel free to ask
18. Conclude by thanking them for their time
19. Don’t forget to collect your file back

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20. Once you get up from your chair make sure that you keep chair back into the position
21. Politely open and then close the door
22. Avoid speaking loudly in front of the interview chamber

List of commonly asked questions

1. Tell me about yourself.
2. What are your strengths?
3. What are your weakness?
4. Why should we hire you?
5. Where do you see yourself in next 5 years?
6. What are your greatest achievement?
7. Tell me something about you which is apart from resume?
8. Why do you want this job?
9. Describe your dream job?
10. What interests you the most about this position?
11. If you were to ask one of the professors to describe you, what would they say?
12. What changes would you make at your college?
13. What opinion do you have about your friends?
14. Explain your personality in one word.
15. What are your greatest failures?
16. How has your education prepared for your career?
17. Describe your final year project?
18. What innovations did you do in your project?
19. Do you prefer working in a team? Explain.
20. Do you keep your promises?
21. What motivates you the most?
22. How do you overcome stress?
23. Do you believe in talent or hard work?
24. How do you structure your time?
25. What are your hobbies? Explain.
26. Tell me something about our company?
27. What is the recent news about our company?
28. Do you have any questions for us?
29. Are you a good listener?
30. Have you ever wanted to quit something?

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