A v a y a™ P r e d i c t i v e D i a l i n g S y s t e m

A Proactive Contact Management Solution

I
I n t o d a y ’s C u s t o m e r E c o n o m y, a t t r a c t i n g a n d r e t a i n i n g c u s t o m e r s i s v i t a l t o t h e

success of your enterprise. Customers expect you to provide first-rate service,

d e l i v e r e d w h e r e v e r, w h e n e v e r, a n d h o w e v e r i t i s m o s t c o n v e n i e n t f o r t h e m . I f y o u
Converged Voice and
Data Networks can’t meet their demands, your customers will switch to a competitor who can.
Customer Relationship
Management
Unified Communication
Supported by:
Avaya Labs and Services At Avaya, we understand that your business Increase your contact center’s
revolves around your customers. That’s why we
proactive performance
offer a comprehensive portfolio of Customer
Relationship Management (CRM) solutions— “Connect with your customer.” It sounds so simple.
hardware, software, services, and support—to help In reality, however, it’s a complex undertaking, one
you put your customers at the center of your with many inherent challenges: public perceptions,
enterprise. regulatory issues, answering machines, voice mail,
caller ID, busy signals, agent turnover, increasing
competitive pressure, and the need to continually
improve operational efficiency.

Avaya can help

Avaya can help you meet the challenge. The Avaya™ Predictive Dialing

System (PDS) is completely integrated to help you achieve more

transactions per hour, deal more positively and effectively with

customers, and improve agent productivity. Plus, it provides

management tools that help you make more informed decisions.

Communication without boundaries

A solid return on your CRM architecture, and you begin to see why Avaya PDS
provides a solid return on your CRM investment.
investment
The result? As much as six times the productivity of

The AvayaTM PDS suite of telephony hardware and your current contact center—and ROI in months or

software automates and synchronizes contact center even weeks.*

activity. Exclusive technologies include the world’s most • Industry-leading functionality

accurate predictive dialer and call progress analysis tools, • Rapid implementation
a sophisticated and unique call blending system that
• Integration with other contact center systems
provides multiple options for integrating inbound and (such as ACD, PBX, IVR, and Host System)
outbound calls, and the industry’s most accurate dialing • Scalability
algorithm that enables placement of up to 130,000 calls • Open architecture
per hour. Combine this industry-leading functionality
• Exceptional technical support
with other benefits like rapid implementation and open
• Robust data security

*ROI EXAMPLE:
The Avaya™ Predictive Dialing System can increase agent right-party connects from 8 to 24 per hour in a manual dialing environment.
Assuming a 50% agree-to-purchase rate and an average sale of $75, a contact center of 10 agents could see as much as $48,000 per 8-hour
day in additional revenue.

Partnership—every step of The contact center world

the way leader

From custom PDS solution design to post-installation The Avaya™ Predictive Dialing System is proven in
technical support, Avaya is there to help you every more than 1,000 of the world’s largest and most
step of the way. Our customers and Alliance profitable contact centers, which together manage in
Members benefit from a comprehensive set of award- excess of a billion customer contacts annually. More
winning, world-class Avaya service options. These than 80% of the Fortune 500 banking and
include fast and efficient product implementation; telecommunications companies use Avaya predictive
outstanding education services; extended-hour dialing solutions.
coverage; extensive phone, online, and on-site
support; Web-based self-help; software application
development support; and more.
Enhanced call progress analysis filters out A v a y a™ P r e d i c t i v e D i a l i n g
nonproductive call attempts.
System Campaign Director
The AvayaTM PDS voice detection maximizes live-
voice connects to your agents—eliminating up to Enterprise-wide management, reporting, and analysis
97.6% of busy signals, answering machines, voice
mail, unanswered calls, pagers, faxes, modems, and
Highlights: Avaya PDS Campaign Director
operator intercepts. The Avaya system filters out
• Real-time information on the progress of your
nonproductive call attempts up to 25% more campaign helps you monitor campaign goals
accurately than other predictive dialing systems. and improve productivity. “We increased our contact rate
• Real-time control of campaign parameters
ensures maximum campaign effectiveness. by 59% and achieved system
Call blending smoothly integrates inbound and
• An intuitive graphical interface helps you build
outbound calls.
and modify campaigns easily and with payback in six months.”
As inbound volume increases, our sophisticated minimal training.

call-blending engine smoothly transfers available • Over 18 standard reports, plus the ability to
design custom reports, ensure flexible, —Michigan Consolidated Gas Co.
calls to the blended inbound or outbound team as
meaningful report coverage of your contact
needed. Choose from two blending strategies: center’s productivity.
blending based on overflow or on predictive
analysis of inbound call trends. Sporadic inbound Campaign Director provides dynamic, real-time
overloads and agent idle time are minimized, and management of calling campaigns. Featuring a
contact center productivity is maximized. graphical, Microsoft® Windows®-based interface
with simple pull-down menus and input fields,

Multi-dialer capabilities enable a single supervisor to Campaign Director makes it easier than ever for
manage multiple dialers across the enterprise. your supervisors to design, control, and analyze
contact center campaigns.
You can create and manage log-ins and passwords
for multiple dialers from a single system, combine Campaign Director seamlessly integrates with your
real-time data from multiple dialers, and share Avaya PDS to provide a set of functions essential to
user-defined views. A log-in and password created your calling missions. First, it enables you to set
on one dialer may be populated to all of your targeted and effective strategies for your
dialers, regardless of their physical location. And campaigns. Next, it efficiently runs the campaign
one or more Avaya Predictive Dialing Systems can and modifies operations as needed to ensure
then run jobs using a single master list residing on maximum campaign effectiveness. Then, it reports
any other Avaya dialer. on the activity of the campaign, both while the
campaign is running and after it is completed. With
Campaign Director, you focus on the contact center
and your customers. You do not waste valuable
time trying to get a campaign up and running.

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Communication without boundaries
 Campaign Director includes three modules that Monitor displays statistics graphically, so you can
provide specific benefits to your contact center. interpret your data at a glance. A choice of display
Take a look at how these modules—Campaign formats is provided, including pie charts, bar charts,
“The [Avaya] Predictive
Editor, Monitor and Analyst—work together to or trend lines. You can even get a graphical view of

Dialing System increased help you succeed. the status of all your agents at any time. To help
manage the contact center more effectively,
Avaya™ Predictive Dialing System Campaign Editor
our operator productivity supervisors can set both visual and audio alarms
reduces campaign setup time. Campaign Editor
that are triggered when certain characteristics of a
features an easy-to-use, Windows-based interface
by 600%.” campaign or agent performance are reached—for
that enables supervisors to build and begin calling
example, when an agent has exceeded a specified
campaigns with point-and-click simplicity.
talk time, or when a campaign has reached a preset
—Pacific Bell Telephone Supervisors can manage lists, create calling
goal. Supervisors can make changes to a campaign
strategies, select records, and design new
while it is in progress. They can fine-tune the
Company
campaigns—without extensive computer training
campaign parameters, change a calling strategy,
or experience.
transfer agents between campaigns, or send
messages to agents without stopping the campaign.
Avaya™ Predictive Dialing System Monitor improves
And supervisors can make changes to a campaign
campaign effectiveness. Monitor provides a real-time
while it is in progress, including fine-tuning the
view of system, job, and agent statistics. Supervisors
campaign’s parameters, changing the calling
can monitor as many system, job, or agent activities
strategy, transferring agents between campaigns, or
(single or group) as desired, including current call
sending messages to agents without ever stopping
results, call quality, agent productivity, talk times,
the campaign.
and progress toward campaign goals. Scope
Selectors present options for how much data can be
Avaya™ Predictive Dialing System Analyst provides
viewed. Supervisors can monitor inbound and
comprehensive management reports. Analyst is a
outbound wait queues and view call completion
powerful query, reporting, and analysis tool for your
results for each campaign, thus analyzing campaign
Avaya PDS. A combination of Crystal Reports 8.5—
effectiveness.
the industry leading query and reporting tool from
Crystal Decisions—and value-added contact center
software from Avaya, Analyst gives you the ability to
assess performance with real-time and historical
data. In addition to over 18 comprehensive standard
reports, Analyst puts ad hoc reporting in the hands
of contact center management, helping to satisfy
your needs for timely, pertinent information on
which to base operational and strategic decisions.
A v a y a™ P r e d i c t i v e D i a l i n g

System Internet Monitor

Monitor and fine-tune campaign and agent performance

over the Internet.

Highlights: Avaya PDS Internet Monitor

A v a y a™ P D S S c r i p t i n g a l l o w s
• Multiple supervisors can simultaneously
monitor campaigns and agents without
you to create graphical agent
impacting performance.
• Campaign progress can be viewed in real time scripts
using Netscape® Navigator™, Microsoft® “I like being able to store and
Internet Explorer, or any equivalent Web Our call scripting program arms your agents with
browser.
just-in-time access to the information they need— retrieve information using
• Remote monitoring enables supervisors to
via intuitive, easy-to-use, point-and-click scripts.
telecommute or service bureau clients to
Avaya PDS Scripting allows agents to handle different criteria and appreciate
monitor their campaigns.
multiple situations without the need for costly
• Cost-effective management tool eliminates
the need for multiple Campaign Director training. Script development is easy—you need no having the ability to track how
workstations when only summary campaign programming skills—and can be updated in real
information is required. many hours have been put into
time without IS or vendor support.
• Easy to install and use.
servicing a delinquent

Internet Monitor enables you to leverage Internet

A v a y a™ P r e d i c t i v e D i a l i n g account.”
technology in your contact center to more cost-
effectively manage day-to-day operations. With it, System Administration
you can establish a virtually unlimited number of —Gerald Collins, Director of
Manager
monitor-only workstations via the Internet. This
can be accomplished from any computer equipped Easy, effective control of your Avaya Predictive Credit and Collections,
with Web browser software and Internet access. Dialing System

For PCs you plan to use solely to access summary CommNet Cellular, Inc.
information on campaigns and agents, Internet Highlights: Administration Manager
Monitor eliminates the PC platform requirements • Powerful PC-based software lets you
and software costs associated with additional customize, configure, and maintain your
Avaya PDS.
Campaign Director workstations. Multiple
• Intuitive, graphical user interface is easy to
supervisors can simultaneously monitor a
use and understand.
campaign without affecting performance. Internet
• Comprehensive data management functions
Monitor enables viewing of agent and active call ensure that you maintain data integrity.
campaign information (calls remaining, call results,
• Dynamic calling application configuration
and agent activity). lets you control list definitions.

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Communication without boundaries
 Administration Manager places you in firm control • Write error history to file
of your Avaya TM
PDS configurations. A powerful, • Use dialog box services
simple-to-use PC-based software solution, • Write message transactions to log file
Administration Manager enables you to create, • Create error message log file name
modify, and maintain system operations easily and
• Set message log file name
efficiently without vendor intervention. As a result,
• Create agent statistic file
you can swiftly and cost-effectively respond to your
• Agent owned recall notification
organization’s changing needs.

With Administration Manager, Avaya PDS Agent API is a developer’s tool that allows you to
configuration is under your control. You can produce agent applications for the Avaya PDS. Agent
customize host download and upload calling list API is a set of commands and event notifications that
formats, record voice messages, design wait queues, enable developers to create a customized user
edit agent function keys, create and modify call interface for handling Avaya PDS agent operations.
completion codes, set up internal system parameters,
“In the past, it was taking six
The Agent API Software Development Kit (SDK)
and more. Featuring an intuitive, Windows-based
helps you create desktop applications for contact
months to manually contact interface, Administration Manager makes operation
center agents that are tightly integrated with the
easy. No programming experience is needed to take
Avaya PDS and other Customer Relationship
20,000 names. Now, via the full advantage of Administration Manager’s
Management systems.
powerful capabilities.
Avaya PDS, we are estimating
With the Agent API SDK, you are able to build
customized agent applications that meet your
70,000 contacts in a four-month
Avaya ™
Predictive Dialing contact center’s specific needs. Agent API is built
on the Microsoft® Component Object Model (COM)
period—a substantial increase System Agent API
standard. COM is the underlying architecture that
™
A developer’s tool for the Avaya Predictive forms the foundation for higher-level software
of more than 400%.”
Dialing System
services such as object linking and embedding
(OLE). Because Agent API is object-oriented, it
—Jordan Siegerman, Outbound Highlights: Agent API is easy to use in most visual development

Agent API (application programming interface) environments.

Manager, Intuit, Inc.
calculates agent statistics at the agent’s desktop. You
The Agent API SDK aids in rapid application
have the option of configuring Agent API to provide
design, development, and deployment by giving
error and message log files for troubleshooting. It
you a head start with sample code in popular visual
also provides a configuration interface that gives
development languages like Microsoft Visual Basic®,
developers 11 different options for tracking errors,
Microsoft Visual C++®, and Sybase® PowerBuilder®.
debugging their code, and enhancing performance.
As a result, you can respond quickly to your
Here are some of the options:
company’s changing requirements, design new
applications, and update existing applications
as needed.
A v a y a™ P r e d i c t i v e D i a l i n g S y s t e m
Campaign management
Feature Summary
The following features enhance the flexibility of
The Avaya Predictive Dialing System delivers best-in-class campaigns. Using these features, contact center
efficiency and effectiveness to today’s contact center by supervisors have the ability to design, control, and
optimally managing calls to and from customers. Whether analyze calling campaigns dynamically and in real time.
your calling mission requires inbound, outbound, or
• Detect the beep—Avaya PDS detects the last beep of
blended solutions, the Avaya PDS provides unparalleled an answering machine before leaving a message,
technology to meet the demands of your business in instead of using a timed delay.
today’s highly competitive Customer Economy. • Job linking—Allows jobs to be “chained” or linked
while enabling agents to move smoothly from one job
to another without downtime.
• Letter generator—Enables the creation of customized
form letters as a calling campaign follow-up.
Agent management
The following features allow agent representatives to • Managed dialing—Enables agents to provide
specialized handling on sensitive accounts by
enhance a conversation or track pertinent information previewing the client record before a call is placed.
about a particular customer conversation or call outcome.
• Person to person—Monitors customer connection rates
and ensures that excess calls from sudden changes in
• Agent interface options—Flexibility to build basic scripts
the connect ratios are answered by a live voice.
for agents, using the built-in ScreenBuilder®
application. Or in-house programmers can develop a • Real-time campaign management—Provides real-time
custom agent interface using the Agent API Software monitoring and control of campaign parameters
Development Kit. and agents.
• Agent owned recall—Allows the agent to set a recall • Real-time and historical data monitor—Allows access
that will only be delivered back to that agent, no to completed jobs, enabling data from those jobs
matter what job he or she is on. (e.g., previous agent performance) to be added to
real-time data.
• Auto-play—Automatically plays a message to a
detected answering machine while passing on live • Multi-dialer campaign monitor—Supports
contacts to agents. multiple dialers across an enterprise, allowing a
single aggregate view of real-time job data from
• Auto-wrap—Avaya PDS reduces line costs and increases
multiple dialers.
agent productivity by automatically moving agents to
after-call work mode when a customer hangs up. • Scope selectors—Settings for common job definitions
include options that allow users to specify the data
• Designated job access—Allows for the segregation of
view based on the chosen characteristics.
applications (e.g., customer service, collections,
telemarketing). • Hierarchies—Hierarchy Manager allows the creation
of additional data groupings specific to an individual
• Manual dial—Calls can be placed to any number not on
organization’s needs. Incoming data is then filtered
the current customer record, providing an open field
according to hierarchy settings.
to type the phone number.
• Filters—Filters apply one additional criterion to
• Remote agents—Agents can be connected to the Avaya
selected views, for user-specific needs.
PDS remotely through data and voice connections.
• Sales verification—Automatic creation of a second
• Virtual agent—Run campaigns without live agents by
calling campaign (to confirm sales or commitments
automatically delivering prerecorded messages to both
obtained in a prior campaign) that allows use of a
"live" contacts and answering devices.
different pool of agents to perform verification tasks.
• Multi-dialer agent log-in management—Customers can
create and manage log-ins and passwords for multiple
dialers from a single system.

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Communication without boundaries
 Telephony resource management
The following features utilize telephony resources to control the
flow of calls to contact center agents. Call blending features allow
the transition of inbound and outbound calls to the agents.

• ANI/DNIS number pop—Populates fields on the inbound calling

record with automatic number identification (ANI), which
identifies the inbound phone number, or dialed number
identification system (DNIS), which identifies the destination
number when those numbers are available on the network.
This provides agents with front-end account information and
Report management allows calls to be answered based on call type.
The following features allow contact center supervisors to • ANI support—Provides identification to the called party as
report on the activities of calling campaigns, either while necessary to meet state regulation requirements for
telemarketing.
the campaign is running or after the calling campaign is
• Blending—Intelligent Call (no ACD)—Connects directly to the
complete.
Public Switched Telephone Network (PSTN) without an
ACD/PBX. Routes both the inbound and outbound calls to
• Automated PC analysis extracts—Enables managers or
blend agents in the contact center.
supervisors to select critical campaign statistics they
want to monitor and set the AvayaTM PDS to • Blending—Intelligent Call (ACD)—Integrates with an ACD via
automatically extract this data hourly, daily, weekly, or internal API. Enables third-party integrators to integrate non-
monthly. Avaya ACDs more easily, without proprietary information.
• Campaign metrics—Campaign metrics monitor • Blending—Intelligent Call (overflow)—A customer’s ACD/PBX
customer interaction and agent performance in real can integrate with the Avaya PDS and route calls into the
time, displaying current information and updates to Avaya PDS to blend agents when ACD/PBX agents are
agents and managers directly on agents’ desktops. unable to take inbound calls.
• Enterprise reporting—Enables users to link information • Blending—Predictive Agent—By utilizing a CTI link, the Avaya
from an Oracle database to the Avaya PDS for richer PDS can monitor customer ACDs and predict when inbound
analysis in a single reporting structure. agents can transition to take outbound calls. Agents can be
acquired for outbound dialing quickly via multiple
• PC analysis—Support for Crystal Reports 8 allows the
simultaneous acquires. The Avaya PDS can also predict when
Avaya PDS to provide very detailed campaign
these agents will be required to return to inbound.
statistics that can be exported and used in reports via
spreadsheets, etc. • Blending—Proactive Agent—By utilizing a CTI link, the Avaya
PDS can monitor customer ACDs and, based on the inbound
• Quality monitoring and recording—A comprehensive
hold queue, move agents from outbound calling to inbound
quality management solution that captures
to take calls.
synchronized voice and screen/Internet activity
together. Plus, timesaving applications for playback, • Line pooling—Allows multiple jobs to share common pools of
evaluation, and analysis. lines. This enables the Avaya PDS to automatically assign and
release lines to campaigns as needed.
• Security standards—Robust application security
utilizing HP UNIX security standards, with a trusted • Multi-country dialing—Configuration allows the system to
C2-compliant option, ensures incredibly sensitive place outbound phone calls to multiple countries. A single
customer data is well protected. campaign can be used to dial multiple countries.
• Native voice and data transfer—Allows any outbound agent on
an outbound or blend job to transfer a call—with its
associated data—to any available inbound or blend agent that
is actively joined to an inbound or blend job.
List/data management
The following features impact calling list records that are loaded
onto the AvayaTM PDS. Supervisors can set targeted and effective
strategies for calling campaigns.

• Area code update—Supervisors can quickly add and change

area codes and prefixes.
• Campaign update—Automatically removes records from the
calling list while the campaign is in progress, eliminating
outbound nuisance calls to clients who have previously called
into the contact center.
• Do not call update—Allows the agent or supervisor to mark a
customer record as “do not call” and have all matching
records in other selected calling lists marked as well.
• Flexible list preprocessing—The Avaya PDS has an extensive
set of preprocessing tools that allow users to manipulate data,
eliminate duplicate accounts, update information on their
current list from a previous list, check phone numbers, and
determine time zones prior to implementing a campaign. Avaya™ Predictive Dialing System features
• Infinite job—Appends a subsequent host download to a
• Shared calling lists
calling list that is already in progress (and will automatically
re-sort if desired) without shutting down the active campaign. • Multi-dialer agent log-in management
• List distribution—Analyzes the records in your outbound • Auto wrap on a per-job basis
calling list before you run an outbound job. It creates reports
• Common user interface for supervisor
that count the records in the distribution sets.
applications
• Shared calling lists—The Avaya PDS can run jobs using a
• Managed and predictive outbound call
calling list that resides on another Avaya PDS—enabling one
handling
or more Avaya systems to run jobs on a single master list.
• State-of-the-art dialing algorithm
• Multi-dialer management—Manages multiple dialers from a
single location. Log-in and password administration is • Industry-leading voice detection
distributed to multiple systems. Runs multiple record
• Three fully featured blend options
selections and starts jobs on multiple dialers at the same time.
(outbound and inbound integration)
Edits to record selection and phone strategies can be saved to
multiple dialers. • Powerful supervisor workstation

• Record edits—Allows the supervisor or agent to access and • Robust campaign design and scripting
edit the calling list. The supervisor may search the list on a • Advanced monitoring and reporting
unique client field and then update any piece of the client’s capabilities
data stored in the calling list.
• Unified open client/server architecture
• Record selection—Allows supervisors to tell the Avaya PDS
whom to call during the campaign by defining the criteria for • Scalable features and applications
selecting records. • Open standards–based development tools
• Record-specific messaging—Specific recorded messages can be • UNIX® security standards
played to the called party based on a unique identifier in the
customer record.
• Unit work lists—An outbound campaign during which agents
can work a specific subset of customer records from the
calling list.

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Communication without boundaries
System cabinet specifications • Raised floors must support 550 pounds (250
kilograms) for each system cabinet
Overview

The system cabinet contains the system software and Clearance—We recommend moving the system
hardware required to call clients, handle incoming cabinet in the shipping crate.
client calls, connect agents and clients, and maintain
client information. Access and entry ways (including doors, hallways,
stairs, elevators, and lifts) must be at least 5.5 ft x
Dimensions 3.16 ft x 4 ft (1.69 m x 1 m x 1.23 m) to accommodate
4.7 ft x 2.16 ft x 3.33 ft (1.42 m x 0.66 m x 1.04 m) the crated system cabinet.

Placement—Allow sufficient space to open and close Note: After the initial installation, use the shipping
the front and rear doors. Each door is the full width crate any time you need to move your system. Prior
of the cabinet and is hinged on the left side. The to moving your system after the initial installation,
doors require a 24-inch arc from the left side of the you must first contact your Customer Service
front and rear of the cabinet. Engineer or risk non-compliance.

• Minimum of 3 ft (0.92 m) of work space at the

front and back of the cabinet
• Minimum 2.34 ft (0.75 m) of ventilation space
IP address requirements—Add the IP addresses for
on sides
each internal system cabinet component to the IP
• Minimum 5 ft (1.5 m) from air conditioning or
heating ducts address table.

Electrical—The system cabinet is equipped with one

power cord and a standard three-prong grounded
electrical plug.

Use one separate, dedicated circuit with the

appropriate receptacle for the system cabinet.
1

2
AvayaTM PDS Cabinet (Front View)
3 1. Digital Switch Card File
4 2. Tape Drive

3. Application Server
5
4. Access Server

5. Uninterruptable Power Supply

Note: The circuit must accommodate the appropriate Elecrical connections—Use the following guidelines
power input requirements. Any change to the for electrical connections.
supplied electrical connection is your responsibility
and must be completed by a qualified electrician
Power Input Cord Plug Receptacle
where the call center is located. The local authorities
105 to 125 V at 60 Hz 16 A, 12 ft provided NEMA 5-20P, provided NEMA 5-20R
must approve all electrical connections and
components to ensure that they meet local electrical
85 to 110 V at 50 Hz 20 A, 5 ft provided NEMA 15-30P, provided NEMA L5-30R
requirements.

• One earth grounded outlet within 9 ft (2.7 m) of 210 to 250 V at 50 Hz 8A locking, not supplied IEC320/C-20
the systemcabinet.
• One dedicated, separate circuit breaker.
Uninterruptable Power Supply (UPS)—The system
For details on the electrical connections, see the cabinet contains one UPS that protects against power
electrical connections table below. supply fluctuations and outages. The UPS provides
approximately seven minutes of power reserve. This
should allow a system administrator time to shut

Power consumption—The Avaya PDS uses down the system.

approximately 1500 watts.

Floor mounting—An optional floor mounting kit is

Grounding—Install wire to connect the system cabinet available. Each kit includes detailed installation

to the building earth ground. Use minimum 10 AWG instructions and the parts required to secure the

(2.60 mm) ground conductor (green insulated wire system cabinet to a concrete floor. Please contact

with one or more yellow stripes). your Avaya vendor for details.

In addition to information in this guide, you must Telephony—Telephone specifications included in

comply with the requirements in Avaya PDS “Telephony” chapter.

Regulatory & Safety Information guide.

Data transfer—For details regarding FTP, see “Data

In the United States: Comply with grounding Transfer” chapter.

connections listed in Article 250 of the National

Energy usage—The Avaya PDS cabinet may produce
Electric Code, NFPA70.
up to 5000 BTUs per hour.

Outside the United States: Comply with applicable

Security—We recommend placing the system cabinet
national electrical codes.
in a secure location with controlled access.

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Communication without boundaries
Contact your Avaya Client Executive or authorized Avaya BusinessPartner for more information today.
Or visit us at avaya.com.

© 2002 Avaya Inc.

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