Roads Authority

Draft ICT Governance Framework

Document

Date: 27th August 2024

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Table of Contents
Roads Authority ICT Governance Framework Based on COBIT 5...........................................5
2. Purpose:..........................................................................................................................5
3. Scope:.............................................................................................................................5
4. ICT Governance Objectives............................................................................................6
4.2 The objectives of the Roads Authority’s aligned to RA ICT Governance Framework:. .6
5. ICT Governance Principles Aligned to Governance Framework:...................................7
5.1. Meeting Stakeholder Needs.........................................................................................7
5.2. End-to-End Governance and Management..................................................................7
5.3. Applying a Single Integrated Framework.....................................................................8
5.4. Enabling a Holistic Approach.......................................................................................8
5.5. Separating Governance from Management.................................................................8
6. ICT Governance Framework Components:.....................................................................9
6.1 Governance Structures:...........................................................................................9
6.2 ICT Governance Roles and Responsibility............................................................11
7. Key Governance and Management Areas....................................................................11
7.1 Evaluate, Direct, and Monitor (EDM).....................................................................11
7.2 Align, Plan, and Organize (APO)...........................................................................11
7.3 Build, Acquire, and Implement (BAI).....................................................................12
7.4 Deliver, Service, and Support (DSS).....................................................................12
7.5 Monitor, Evaluate, and Assess (MEA)...................................................................12
8. ICT Governance Policies...............................................................................................12
9. ICT Governance Processes for the Roads Authority....................................................13
9.1. Strategic Planning and Management...................................................................13
9.1.1 Strategic Alignment.......................................................................................13
9.1.2 Strategic Management.................................................................................13
10. Policy Development and Management........................................................................13
10.1.1 Policy Creation............................................................................................14
10.1.2 Policy Implementation................................................................................14
10.1.3 Policy Review and Update..........................................................................14
11. Risk Management and Compliance............................................................................14
11.1. Risk Identification and Assessment..............................................................14
11.2 Risk Mitigation...............................................................................................15
11.3 Compliance Management..............................................................................15
12. Performance Monitoring and Reporting......................................................................15
12.1 Performance Measurement...........................................................................15
12.2 Performance Reporting.................................................................................15
12.3 Continuous Improvement..............................................................................15

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 13. Resource Management...............................................................................................16
13.1 Resource Allocation.......................................................................................16
13.2 Resource Optimization..................................................................................16
13.3 Training and Development............................................................................16
12. Reporting and Review.................................................................................................16
Appendices..............................................................................................................................17
Appendix A: Acronyms and Definitions.............................................................................17
Appendix B: ICT Governance Structure............................................................................17
Appendix C: ICT Policies and Procedures........................................................................18
Appendix D: Performance Indicators (KPIs) and Reporting..............................................19
Appendix E: Risk Management Framework......................................................................19
Appendix F: ICT Governance Framework Overview (COBIT 5 Mapping).........................20
RevisionsHistory of the ICT Governance Framework.............................................................21

Roads Authority Policy Document Review and Approvals

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Document Ownership

This document is owned by the IT Manager – IT Division - Roads Authority.

Revision History
Version Author Date Revision
1 Mr. Joseph Mwale 25.08.2024
2 Mr. Alinafe Mbendela 01.09.2024

This Document has been reviewed by

Reviewer’s Name Date of Review
Mr. Michael Mkandawire

This Document has been approved by

Policy Approver(s) Chief Executive of Roads Authority

Signature

Effective Date

Reference Standards ISO/IEC 27001, NIST Cybersecurity

Framework (CSF)

Roads Authority ICT Governance Framework Based on COBIT 5

1. Introduction

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The Roads Authority of Malawi (RA) recognizes the critical role that ICT plays in achieving its
strategic objectives. To ensure effective management and governance of ICT, the RA has
adopted an ICT Governance Framework based on COBIT 5 principles. This framework is
designed to align ICT initiatives with business goals, optimize resources, manage risks, and
ensure the delivery of value from ICT investments.

2. Purpose:

The purpose of this ICT Governance Framework is to provide a structured approach to managing
and governing ICT resources within the Roads Authority of Malawi. It aims to ensure that ICT
initiatives align with organizational goals, deliver value, manage risks, and optimize resources,
based on COBIT 5 principles.

3. Scope:

This policy and framework apply to all ICT-related activities, resources, systems, and personnel
across the Roads Authority, including all departments, divisions, and units.

Departments, Divisions, and Units:

1. Planning Department: Focuses on strategic planning, feasibility studies, and project

prioritization for road networks.

2. Major Projects Department: Oversees significant infrastructure projects such as

highways and key road networks.

3. Corporate Services Department:

○ HR Division: Manages recruitment, employee relations, and workforce
development.
○ Admin Division: Handles administrative functions, office management, and
facilities.

○ ICT Division: Responsible for IT infrastructure, support, and digital

transformation.

4. Public Relations Unit: Manages communication strategies, media relations, and public
engagement.

5. Internal Audit Unit: Conducts audits, manages risks, and ensures compliance with
internal controls.

6. Procurement Division: Overseas procurement activities, vendor contracts, and supply

chain processes.

7. Maintenance Department: Manages road maintenance and repairs.

8. Regional Offices: Handle localized project management, procurement, and

maintenance.

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4. ICT Governance Objectives

4.1 The objectives of the Roads Authority’s ICT Governance Framework are:

● Strategic Alignment: Ensure ICT strategies and projects are aligned with RA’s strategic
objectives and support overall business goals.

● Value Delivery: Maximize the value of ICT investments by focusing on effective and
efficient service delivery.

● Risk Management: Identify, assess, and mitigate ICT-related risks to protect the
organization’s assets and ensure business continuity.

● Resource Optimization: Optimize the use of ICT resources, including people,

processes, and technology, to achieve the best outcomes.

● Performance Measurement: Monitor and evaluate ICT performance through key

performance indicators (KPIs) aligned with business objectives.

4.2 The objectives of the Roads Authority’s aligned to RA ICT Governance

Framework:

● Aligning the Strategic Alignment objective with the ICT Governance Framework involves
ensuring that ICT investments and initiatives directly support and enhance the
organization's strategic goals

● Aligning the Value Delivery objective with the ICT Governance Framework involves
ensuring that ICT investments and initiatives deliver measurable value to the
organization.

● Aligning the Risk Management objective with the ICT Governance Framework for the
Roads Authority of Malawi involves systematically identifying, assessing, and mitigating
risks associated with ICT operations and initiatives. Here’s how you might articulate this
alignment:

● Aligning the Resource Optimization objective with the ICT Governance Framework for the
Roads Authority of Malawi involves ensuring that ICT resources are used efficiently and
effectively to support organizational goals while minimizing waste and maximizing return
on investment.

● Aligning the Performance Measurement objective with the ICT Governance Framework
for the Roads Authority of Malawi involves establishing robust mechanisms to assess the
effectiveness, efficiency, and impact of ICT initiatives. This ensures that ICT investments
are delivering the expected outcomes and contributing to the organization’s strategic
goals.

5. ICT Governance Principles Aligned to Governance Framework

Below is a diagram depicting ICT Governance Principles

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 Fig 1: ICT Governance Principles based on Cobit 5

5.1. Meeting Stakeholder Needs

● Alignment with ICT Governance Framework:

This principle is aligned with the Stakeholder Engagement and Requirements

Management processes within the framework. The ICT Governance Framework must
ensure that the ICT Division works closely with all Roads Authority departments to
understand their needs and ensure that ICT systems and services are designed to
support departmental and organizational goals.

● Key activities include regular consultations, feedback loops, and aligning ICT initiatives
with the Roads Authority's strategic objectives, such as road network planning and project
prioritization.

“The ICT Division will work with the Planning Department to ensure that new ICT systems
support the department’s strategic goals for road network planning and project
prioritization.”

5.2. End-to-End Governance and Management

● Alignment with ICT Governance Framework:

This principle corresponds with the ICT Project and Portfolio Management and ICT
Investment Management processes. The framework should establish governance
structures that oversee the entire lifecycle of ICT projects, from initial planning, approval,
and prioritization to execution, monitoring, and closure.

● Governance should involve stakeholders like the ICT Steering Committee, Major Projects
Department, and ICT Division to ensure ICT projects align with organizational goals and
are delivered efficiently and effectively.

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 “The ICT Steering Committee will oversee the full lifecycle of major ICT projects, from
initial planning with the Major Projects Department to execution and monitoring by the
ICT Division.”

5.3. Applying a Single Integrated Framework

● Alignment with ICT Governance Framework:

The principle of applying a unified management framework aligns with the

Standardization and Integration of ICT Governance Frameworks process. The ICT
Governance Framework should adopt and integrate internationally recognized best
practices and standards like COBIT 5, ISO27001, and ITIL.

● This promotes consistency in ICT processes, risk management, and service delivery
across the Roads Authority. The framework should ensure that all departments follow
these standards for effective governance, compliance, and operational efficiency.

“The ICT Division will use a unified framework for managing IT services and projects,
integrating best practices from COBIT 5, ISO27001, ITIL, and other relevant standards to
ensure consistency and effectiveness across the organization”

5.4. Enabling a Holistic Approach

● Alignment with ICT Governance Framework:

This principle is aligned with the Business Process Integration and Optimization within
the framework. It emphasizes the need for seamless integration between ICT systems
and administrative processes, ensuring that all ICT initiatives are harmonized with core
business operations, especially within Corporate Services.

● This enables efficiency improvements and supports the strategic objectives of the Roads
Authority. The framework should ensure that ICT governance considers the
interdependencies between business and IT to promote a cohesive, operationally efficient
environment.

“The Corporate Services Department will collaborate with the ICT Division to ensure that
administrative processes and IT systems are seamlessly integrated, enhancing overall
operational efficiency.”

5.5. Separating Governance from Management

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 ● Alignment with ICT Governance Framework:

The principle of separating governance from management aligns with the Governance
and Management Oversight structures in the framework. It distinguishes between
strategic ICT governance (handled by the ICT Steering Committee) and the operational
management of ICT services (managed by the ICT Division).

● This separation allows for focused strategic oversight on policy setting, investment
decisions, and performance monitoring while enabling the ICT Division to manage day-to-
day ICT operations and service delivery

“The ICT Steering Committee will focus on strategic oversight and policy setting, while
the ICT Division will handle day-to-day management and operations of IT systems and
services”

6. ICT Governance Framework Components:

6.1 Governance Structures:

The governance structure defines the roles and responsibilities for ICT governance
across the Roads Authority:

6.1.1 ICT Governance Committee: Provides strategic direction, prioritizes ICT

projects, and approves budgets.

■ Chaired by the Chief Executive Officer (CEO) or their delegate.

■ Includes members from key departments: Planning, Major Projects,
Corporate Services, ICT, Internal Audit, and Procurement.
■ Responsible for overseeing the implementation of the ICT Governance
Framework and ensuring alignment with business objectives.

Role: Provides strategic oversight and direction for ICT governance.

Responsibilities:

● Approve ICT strategies, policies, and major projects.

● Monitor ICT performance and ensure alignment with organizational goals.
● Facilitate coordination among departments and address cross-functional ICT
need

Composition:

● Chair: Chief Executive Officer (CEO)

● Members: Representatives from Planning, Major Projects, Corporate
Services (HR, Admin, ICT), Public Relations, Internal Audit, and
Procurement.

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 6.1.2 ICT Division: Handles daily operations, project execution, and system
support.

■ Led by the ICT Manager, responsible for operationalizing ICT governance

and executing ICT strategy.
■ Works with other departments to ensure ICT projects and initiatives are
aligned with the Roads Authority’s goals.

Role: Implements ICT governance policies and manages ICT operations.

Responsibilities:

● Develop and enforce ICT policies and procedures.

● Oversee daily ICT operations and ensure alignment with strategic
objectives.
● Report on ICT performance and resource utilization.

Leadership:

● Head: ICT Manager

6.1.3 Internal Audit Unit: Handles daily operations, project execution, and
system support

■ Monitors compliance with ICT governance policies and provides

independent assurance on risk management, controls, and processes.

Role: Provides independent assurance on ICT governance effectiveness and

compliance.

Responsibilities:

● Conduct audits of ICT systems and processes.

● Evaluate the effectiveness of ICT governance and risk management.
● Report findings and recommendations to the ICT Governance Committee and
senior management.

6.1.4 Departmental Heads (e.g., Planning, Major Projects, HR, Admin,

Procurement):

■ Collaborate with the ICT Division to ensure departmental needs are

addressed in ICT initiatives.
■ Participate in ICT project prioritization and performance reviews.

Role: Integrate ICT governance practices within their respective departments.

Responsibilities:

● Ensure compliance with ICT governance policies.

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 ● Collaborate with the ICT Division to address departmental ICT needs.
● Support and contribute to ICT projects and initiatives.

6.2 ICT Governance Roles and Responsibility

Role Responsibility Reporting Line Frequency

ICT Governance Approve ICT initiatives and monitor Executive Monthly

Committee performance Management

ICT Division Implement ICT projects and manage Corporate Services Ongoing
systems

Departmental Align departmental needs with ICT Respective As needed

Heads policies Departments

Internal Audit Unit Review compliance and manage ICT Board of Directors Quarterly
risks

7. Key Governance and Management Areas

The Roads Authority’s ICT Governance Framework is structured around the five key
governance and management areas based on COBIT 5:

7.1 Evaluate, Direct, and Monitor (EDM)

The EDM domain ensures ICT governance aligns with the Roads Authority of Malawi's strategic
goals, delivering value while managing risks and resources. It involves setting strategic goals,
creating governance policies, and monitoring performance for goal achievement and policy
compliance.

Examples:

● Planning Department: Set ICT goals that align with road network planning.
● Internal Audit Unit: Ensure adherence to ICT policies and evaluate governance
effectiveness.

7.2 Align, Plan, and Organize (APO)

The APO domain translates strategic goals into actionable plans and manages supporting
processes. It ensures ICT initiatives are aligned with business strategies, resources are planned
and optimized, and processes support the ICT strategy.

Examples:

● ICT Division: Develop ICT strategies supporting digital transformation.

● HR Division: Plan ICT training programs to enhance staff skills.

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7.3 Build, Acquire, and Implement (BAI)

The BAI domain oversees the entire lifecycle of ICT solutions, ensuring new systems meet
business needs, are integrated effectively, and align with strategic goals.

Examples:

● Major Projects Department: Implement ICT systems for large projects.

● Procurement Division: Acquire ICT solutions that meet organizational requirements.

7.4 Deliver, Service, and Support (DSS)

The DSS domain manages the operational delivery of ICT services, ensuring they are effective,
secure, and meet service levels. It involves daily operations, incident management, data
protection, and infrastructure maintenance.

Examples:

● Maintenance Department: Ensure reliable IT infrastructure for road maintenance.

● Public Relations Unit: Manage ICT services supporting communication strategies.

7.5 Monitor, Evaluate, and Assess (MEA)

The MEA domain focuses on continuous evaluation and improvement of ICT performance. It
involves monitoring processes, assessing policy compliance, and evaluating governance and
management effectiveness.

Examples:

● Admin Division: Review ICT performance metrics for administrative efficiency.

● Regional Office: Audit regional ICT systems for compliance and improvements

8. ICT Governance Policies

The ICT Governance Framework is supported by a set of policies covering:

● Strategic Alignment Policy

● Value Delivery Policy
● Risk Management Policy
● Resource Optimization Policy
● Performance Measurement Policy
● Compliance and Assurance Policy
● Change Management Policy
● Incident Management Policy
● Data Privacy and Security Policy
● IT Service Management Policy
● Vendor Management Policy
● Business Continuity and Disaster Recovery Policy

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9. ICT Governance Processes for the Roads Authority

9.1. Strategic Planning and Management

9.1.1 Strategic Alignment

● Objective: Ensure ICT strategies align with the Roads Authority’s strategic goals, such
as enhancing road infrastructure and improving road safety.

● Activities:
○ Develop ICT strategic plans that support organizational objectives.
○ Engage stakeholders to align ICT initiatives with departmental and organizational
priorities.
○ Regularly review and update the ICT strategy to reflect changes in the
organizational environment and emerging technologies.

9.1.2 Strategic Management

● Objective: Manage the execution of ICT strategies and initiatives effectively.

● Activities:
○ Monitor progress against strategic goals using performance metrics and KPIs.
○ Adjust strategies and plans based on performance data and external factors.
○ Facilitate strategic planning sessions with senior management and key
stakeholders.

10. Policy Development and Management

10.1.1 Policy Creation

● Objective: Establish comprehensive ICT policies that address key areas such as
cybersecurity, data protection, and acceptable use.
● Activities:
○ Identify the need for new policies or revisions based on risk assessments,
regulatory changes, and operational requirements.
○ Draft policies that reflect best practices and comply with relevant standards (e.g.,
ISO/IEC 27001).
○ Review and approve policies through the ICT Governance Committee or
equivalent body.

10.1.2 Policy Implementation

● Objective: Ensure effective implementation and compliance with ICT policies.

● Activities:
○ Communicate policies to all relevant personnel through training and awareness
programs.
○ Integrate policies into daily operations and procedures.

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 ○ Monitor compliance and address non-compliance issues promptly.

10.1.3 Policy Review and Update

● Objective: Maintain the relevance and effectiveness of ICT policies.

● Activities:
○ Conduct periodic reviews of policies to ensure they remain current and effective.
○ Update policies based on feedback, changes in regulations, or shifts in
organizational priorities.
○ Document and communicate revisions to ensure all stakeholders are informed.

11. Risk Management and Compliance

11.1. Risk Identification and Assessment

● Objective: Identify and assess ICT-related risks that could impact the Roads Authority’s
operations.
● Activities:
○ Conduct regular risk assessments to identify potential threats and vulnerabilities.
○ Evaluate the impact and likelihood of identified risks.
○ Document and prioritize risks based on their potential impact on organizational
objectives.

11.2 Risk Mitigation

● Objective: Implement strategies to mitigate identified ICT risks.

● Activities:
○ Develop and implement risk mitigation plans and controls, such as security
measures and backup solutions.
○ Monitor the effectiveness of risk mitigation strategies and adjust as needed.
○ Ensure compliance with relevant regulations and standards through regular audits
and assessments.

11.3 Compliance Management

● Objective: Ensure adherence to legal, regulatory, and internal compliance requirements.

● Activities:
○ Monitor compliance with ICT-related laws, regulations, and standards.
○ Implement and maintain controls to ensure compliance.
○ Conduct regular compliance audits and address any identified issues.

12. Performance Monitoring and Reporting

12.1 Performance Measurement

● Objective: Measure the effectiveness and efficiency of ICT initiatives and operations.
● Activities:

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 ○ Establish Key Performance Indicators (KPIs) and metrics to assess ICT
performance.
○ Collect and analyze performance data to evaluate the success of ICT initiatives.
○ Benchmark performance against industry standards and best practices.

12.2 Performance Reporting

● Objective: Provide transparent and accurate performance reports to stakeholders.

● Activities:
○ Prepare regular performance reports for the ICT Governance Committee and
senior management.
○ Highlight key achievements, challenges, and areas for improvement.
○ Use performance data to inform decision-making and strategic planning.

12.3 Continuous Improvement

● Objective: Continuously improve ICT processes and performance.

● Activities:
○ Identify opportunities for improvement based on performance data and feedback.
○ Implement process improvements and monitor their impact.
○ Foster a culture of continuous improvement within the ICT department and across
the organization.

13. Resource Management

13.1 Resource Allocation

● Objective: Allocate ICT resources effectively to support organizational goals.

● Activities:
○ Develop and manage budgets for ICT projects and operations.
○ Allocate resources (e.g., personnel, technology) based on strategic priorities and
operational needs.
○ Monitor resource utilization and make adjustments as necessary.

13.2 Resource Optimization

● Objective: Optimize the use of ICT resources to maximize value and efficiency.
● Activities:
○ Evaluate resource utilization and identify opportunities for optimization.
○ Implement strategies to enhance resource efficiency and reduce waste.
○ Ensure that ICT resources are aligned with organizational objectives and deliver
value.

13.3 Training and Development

● Objective: Develop the skills and capabilities of ICT staff.

● Activities:
○ Provide training and professional development opportunities for ICT personnel.

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 ○ Assess training needs based on organizational requirements and individual
performance.
○ Foster a culture of learning and development within the ICT department.

This ICT Governance Framework provides the Roads Authority of Malawi with a structured
approach to managing ICT resources, aligning them with organizational goals, and delivering
value while managing risks. By following COBIT 5 principles, the RA ensures effective
governance, enabling sustainable growth and operational efficiency.

12. Reporting and Review

Regular reports on ICT performance, risks, and compliance are provided to the Board, ICT
Steering Committee, and executive management. These reports guide decision-making and
identify areas for improvement.

Appendices
Appendix A: Acronyms and Definitions
Acronym/Term Definition

RA Roads Authority of Malawi

ICT Information and Communication Technology

COBIT 5 A framework for developing, implementing, monitoring, and

improving IT governance and management practices

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EDM Evaluate, Direct, and Monitor (a COBIT 5 governance area)

APO Align, Plan, and Organize (a COBIT 5 governance area)

BAI Build, Acquire, and Implement (a COBIT 5 governance area)

DSS Deliver, Service, and Support (a COBIT 5 governance area)

MEA Monitor, Evaluate, and Assess (a COBIT 5 governance area)

ICT Governance The primary decision-making body overseeing ICT governance at

Committee the Roads Authority

KPI Key Performance Indicator

SLA Service Level Agreement

Appendix B: ICT Governance Structure

Role Responsibility Reporting Line Frequency

ICT Governance Approve ICT initiatives and Executive Monthly

Committee monitor performance Management

ICT Division Implement ICT projects and Corporate Ongoing

manage systems Services

Departmental Heads Align departmental needs with Respective As needed

ICT policies Departments

Internal Audit Unit Review compliance and manage Board of Directors Quarterly
ICT risks

Appendix C: ICT Policies and Procedures

Policy Procedure

Strategic Alignment Policy Regular review of ICT strategies to align with

organizational goals.

Value Delivery Policy Evaluation, prioritization, and management of ICT

projects for measurable benefits.

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Risk Management Policy Comprehensive risk assessment and mitigation
strategies for ICT operations.

Resource Optimization Policy Efficient allocation of financial, technological, and

human resources.

Performance Measurement Monitoring of KPIs aligned with strategic objectives.

Policy

Compliance and Assurance Regular audits and adherence to regulatory

Policy requirements.

Change Management Policy Structured approval, implementation, and

communication of ICT changes.

Incident Management Policy Incident detection, response, and communication

procedures.

Data Privacy and Security Policy Protection of data confidentiality, integrity, and
availability.

IT Service Management Policy Management of IT services against SLAs and

continuous service improvement.

Vendor Management Policy Selection, evaluation, and performance management

of third-party service providers.

Business Continuity and Disaster Procedures for recovering from disruptions and
Recovery Policy ensuring business continuity.

Appendix D: Performance Indicators (KPIs) and Reporting

Performance Area Key Performance Reporting Stakeholders
Indicators (KPIs) Frequency

ICT Strategy Percentage of ICT projects Quarterly ICT Governance

Alignment aligned with strategic goals Committee

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Value Delivery ROI on ICT investments Semi-Annually Executive
Management

Risk Management Number of high-priority risks Quarterly Internal Audit, Board

mitigated of Directors

Resource Utilization rate of ICT Monthly Corporate Services

Optimization resources

Service Delivery SLA compliance rate for Monthly ICT Division,

Performance critical IT services Departmental Heads

Appendix E: Risk Management Framework

Risk Category Potential Risks Mitigation Strategy Responsible Unit

Operational System downtime, data Regular system audits, ICT Division

Risks breaches backup procedures

Strategic Misalignment of ICT strategy Periodic strategy ICT Governance

Risks with business goals reviews Committee

Compliance Non-compliance with Regular compliance Internal Audit Unit

Risks regulations and standards checks

Financial Budget overruns, cost Resource planning and Corporate

Risks inefficiencies tracking Services

Appendix F: ICT Governance Framework Overview (COBIT 5 Mapping)

COBIT 5 Area Relevant ICT Policy/Procedure

EDM (Evaluate, Direct, Monitor) Strategic Alignment, Risk Management

APO (Align, Plan, Organize) Resource Optimization, Communication and

Engagement

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 BAI (Build, Acquire, Implement) IT Service Management, Vendor Management

DSS (Deliver, Service, Support) Incident Management, Data Privacy and Security

MEA (Monitor, Evaluate, Performance Measurement, Compliance and Assuranc

Assess)

Appendix G
The ICT Governance Framework for the Roads Authority would typically include several key
processes aimed at ensuring the strategic alignment of ICT with the organization’s goals,
effective risk management, compliance, resource optimization, and continuous improvement.
Based on best practices such as COBIT 5, ISO 27001, and ITIL, the following processes could
be considered:

1. Strategic Planning and Management

● Purpose: Align ICT strategies with the Roads Authority’s goals, ensuring that ICT
contributes effectively to organizational objectives.

● Key Activities:
○ Develop ICT strategies aligned with the strategic business objectives.
○ Monitor and measure the performance of ICT initiatives.

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 ○ Set ICT-related KPIs and track progress.

2. Policy Development and Management

● Purpose: Create, implement, and review ICT policies to ensure compliance and effective
governance.

● Key Activities:
○ Develop ICT policies based on standards and best practices (e.g., COBIT, ISO
27001).
○ Communicate policies to relevant stakeholders.
○ Regularly review and update policies to ensure they remain relevant.

3. Risk Management and Compliance

● Purpose: Identify, assess, and mitigate risks related to ICT, ensuring compliance with
relevant regulations and standards.
● Key Activities:
○ Conduct risk assessments to identify potential ICT risks (cybersecurity,
operational, etc.).
○ Implement risk mitigation strategies.
○ Ensure adherence to local, national, and international standards and regulations
(e.g., data protection, ICT security).

4. Performance Monitoring and Reporting

● Purpose: Continuously assess and report on the performance of ICT systems, services,
and initiatives.
● Key Activities:
○ Define and measure key performance indicators (KPIs) for ICT services.
○ Conduct regular reviews and audits of ICT performance.
○ Report findings to the ICT Steering Committee and other key stakeholders.

5. Resource Management
● Purpose: Ensure efficient use of ICT resources, including personnel, technology, and
financial resources.
● Key Activities:
○ Allocate resources based on ICT priorities and business needs.
○ Optimize ICT resources to improve cost-efficiency.
○ Manage ICT budgets and expenditures.

6. Change Management
● Purpose: Effectively manage changes to ICT systems and processes, ensuring minimal
disruption to operations.

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 ● Key Activities:
○ Assess and approve changes to ICT systems.
○ Manage the change lifecycle from planning to implementation and review.
○ Communicate changes to relevant stakeholders.

7. Incident Management
● Purpose: Detect, respond to, and resolve ICT incidents to minimize impact on business
operations.
● Key Activities:
○ Implement a formal incident management process.
○ Track and resolve incidents, ensuring proper escalation.
○ Analyze incident trends to prevent recurrence.

8. Data Privacy and Security

● Purpose: Ensure the confidentiality, integrity, and availability of data within the Roads
Authority ICT environment.
● Key Activities:
○ Implement data protection and privacy policies.
○ Conduct regular security audits and assessments.
○ Protect sensitive data from unauthorized access or breaches.

9. IT Service Management (ITSM)

● Purpose: Provide efficient and effective IT services that meet the needs of the
organization and its stakeholders.
● Key Activities:
○ Establish IT service management processes, such as service desk, service
request fulfillment, and service level management.
○ Monitor service quality and performance.
○ Ensure service continuity and effective disaster recovery processes.

10. Vendor Management

● Purpose: Manage relationships with ICT vendors to ensure that services and products
meet organizational requirements.
● Key Activities:
○ Evaluate and select ICT vendors based on business needs and performance.
○ Negotiate and manage contracts with ICT suppliers.
○ Monitor vendor performance to ensure service delivery meets agreed terms.

11. Business Continuity and Disaster Recovery

● Purpose: Ensure the Roads Authority’s ICT infrastructure can continue functioning in the
event of a disaster or major disruption.

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 ● Key Activities:
○ Develop and implement business continuity and disaster recovery plans.
○ Regularly test disaster recovery protocols.
○ Ensure critical ICT systems are recoverable within acceptable timeframes.

12. Compliance and Assurance

● Purpose: Ensure that all ICT practices comply with relevant legal, regulatory, and
organizational standards.
● Key Activities:
○ Conduct regular audits and reviews of ICT systems and practices.
○ Monitor compliance with data protection and security laws.
○ Report compliance status to senior management and stakeholders.

13. Continuous Improvement

● Purpose: Foster a culture of continuous improvement to optimize ICT processes and
ensure alignment with business needs.
● Key Activities:
○ Use performance data and feedback to drive improvements in ICT processes.
○ Implement improvement initiatives based on audit results, feedback, and lessons
learned.
○ Promote innovation within the ICT division to meet changing organizational needs.

14. ICT Governance Reporting and Review

● Purpose: Regularly review ICT governance practices and ensure that governance
objectives are being met.
● Key Activities:
○ Prepare periodic reports for the ICT Steering Committee and senior management.
○ Review and evaluate the effectiveness of the governance framework.
○ Propose adjustments or improvements to the governance structure.

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RevisionsHistory of the ICT Governance Framework
Date Revision Description of Revision(s)

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