ALAA MAGDY AL ALFY

MARKETING COORDINATOR

OBJECTIVE
My objective is to secure a responsible career opportunity to
fully utilize my training & skills, while making a significant
contribution to the success of the company.

EXPERIENCE

CONTACT PRODUCT ZONE SPECIALIST

(Sep 2024 – Present)
[email protected] Apple Inc.

+971 52 372 0879

- Deliver personalized customer service by understanding
individual needs and recommending suitable Apple
products.
Abu Dhabi, UAE - Engage with every customer using an inclusive
approach and identify their needs by adhering to the
APPLE service steps.
- Guide customers toward troubleshooting solutions while
highlighting the advantages of shopping with Apple,
offering comprehensive support for a seamless
experience.
- Effectively address customer inquiries, objections, and
EDUCATION concerns with clarity and professionalism.
- Assist customers with product selection, upgrades, and
ROSARY HIGH SCHOOL troubleshooting.
High School - Demonstrate product features and unique benefits
effectively.
- Stay updated with Apple’s latest technologies, software,
COLLEGE DE PARIS and services to provide accurate information.
Bachelor of Business - Guide customers on using devices, applications, and
Administration features, enhancing user experience.
- Maintain organized and visually appealing displays for
Apple products.
- Build long-term customer relationships by providing
exceptional after-sales service.
- Promote Apple’s services, such as AppleCare and
iCloud, to enhance customer engagement.
MARKETING COORDINATOR
(Feb 2024 – Sep 2024)
La Maison Real Estate

Create and Manage Listings:

- Upload property details, photos, and
descriptions to real estate portals.
- Ensure all listings are accurate, attractive, and
complete.
Optimize Listings for SEO:
- Use keywords and phrases to improve search
engine visibility.
- Ensure listings are easily discoverable by
potential clients.
Monitor and Update Listings:
- Regularly check listings for accuracy and
update as needed.
- Remove sold or leased properties promptly.
Analyze Performance Metrics:
- Track the performance of listings (views,
inquiries, etc.).
- Adjust strategies based on data to improve
listing visibility and engagement.
Coordinate with Marketing and Sales Teams:
- Collaborate to ensure listings align with broader
marketing campaigns.
- Provide feedback on listing performance and
suggest improvements.

MARKETING COORDINATOR
(Dec 2022 – Jan 2023)
REMAX Smart Concept Real Estate

Create and Manage Listings:

- Upload property details, photos, and
descriptions to real estate portals.
- Ensure all listings are accurate, attractive, and
complete.
Optimize Listings for SEO:
- Use keywords and phrases to improve search
engine visibility.
- Ensure listings are easily discoverable by
potential clients.
 Monitor and Update Listings:
- Regularly check listings for accuracy and
update as needed.
- Remove sold or leased properties promptly.
Analyze Performance Metrics:
- Track the performance of listings (views,
inquiries, etc.).
- Adjust strategies based on data to improve
listing visibility and engagement.
Coordinate with Marketing and Sales Teams:
- Collaborate to ensure listings align with broader
marketing campaigns.
- Provide feedback on listing performance and
suggest improvements.

CUSTOMER SERVICE REPRESENTATIVE

(Oct 2021 – Aug 2022)
Teleperformance

- Making outbound calls with a target of offering the

company’s services for a specific number of customers.
- Taking around 300 inbound calls through a 9-hour shift.
- Solving customer’s inquiries regardless the hardship of
their anger sometimes.
- Delivering the maximum support to my teammates
to achieve the required numbers per week.

OUTDOOR SALES
(Feb 2021 – Sep 2021)
Metropolitan Capital Real Estate

- Show, qualify, and rent properties to prospective

residents.
- Prepare and send reports to the owners of more than
100 properties.
- Maintain accurate records for more than 300 unites.
- Arrange viewings for the clients.
- Prepare more than one unit for the clients to have more
than one option.
LEASING COORDINATOR
(Feb 2020 – Jan 2021)
For Sale for Rent Real Estate

- In charge of social media marketing.

- Publishing agents’ listings on both portals Bayut
& Property Finder.
- Arranging & attending meetings with other brokerage
companies, developers, property management
companies & owners.
- Following up with the clients to make sure they are
satisfied.
- Creating and developing new ideas to support the
team.

ESCALATION TEAM LEADER

(April 2017 – Jan 2018)
Wadi

- Handling customers complaints professionally and

patiently.
- Making outbound calls to follow up with customers
complaints.
- Offering satisfying compensations with the approval of
my direct manager.

CUSTOMER SERVICE REPRESENTATIVE

(Jan 2014 - Feb 2017)
Vodafone UK

- Making outbound calls with a target of offering the

company’s services for a specific number of customers.
- Taking around 300 inbound calls through a 9-hour shift.
- Solving customer’s inquiries regardless the hardship of
their anger sometimes.
- Delivering the maximum support to my teammates
to achieve the required numbers per week.
LANGUAGES
- Arabic (Native)
- English (Fluent/Bilingual)

SOFTWARE

- MS Office
- Real Estate Platforms
- Adobe
- Canva

SKILLS
- Multitasking
- Problem-solving
- Customer Service Excellence
- Effective Communication
- Time Management
- Team Building