OFFICE365 TASKEN Solutions

OPUS SOLUTION - Digital Transformation

Modern Workplace – Office365
- Outlook Email Online with 50GB mailbox with company email domain address, access everywhere on
any devices
- Personal Calendar to setup appointments, meeting and events with employee, customer, external
users, sync with any devices, share calendar with another people
- Personal Drive 1TB storage, sync with any devices, share files with any people to collaboration,
control versioning, changes tracking, search fulltext by keywords within file’s content.
- Company Data File Server 1TB storage + 10 GB for each user and full functionalities as Personal Drive
- Chat & Online Meeting video conferencing for up to 250 people HD calling, compatible HD hardware
and broadband connection with at least 4 Mbps required, built-in, fully integrated voice and video on
any devices
- Corporate Social Netowrk is very similarly to Facebook but for your company employees only to share
content with people, and tools live together, to provide instant access to everything your teams may
need.
- Security &
Digitizing access with
enterprise Single sign–on
architecture in 1 login
Directory ofaccount,
employeesupport muti
records, factor authentication
organizational via SMS,
departments
- Digitally transform the data model of company information, human resource information, and
employees.
- Implement security policies to manage user profiles and company data
- Digitally convert organizational charts, departments, teams... to system architecture data models
- Convert all types of business input metadata content to the system architecture data model
- Convert service level agreements (SLA) to system architecture data modeling
** This module must be set up at the start of the project
Company Portal - Internal communication
- Company intranet portal with modern design and unified Interface with company logo and branding
- Department portal allow members within department can build their own content, document and
calendar management
- Photo gallery is easy with our drag-and-drop photo uploader, select the ones that you want to
display, automatically determine the best layout to use and customizable by your self
- Video gallery with professional intelligent video channels for your company to create, securely share,
and interact with video on any devices, 500GB of storage + 0.5GB per licensed user (only available with
Modern Workplace package)
- Utility modules and the daily workplace included such as Calendar upcoming events, Company
internal announcements, Internal Assessment Survey, Company document library, Quicklink & System
Access
Assign tasks and manage progress of departments
- Allows tracking progress toward company goals
- Assign work, support and discuss in one centralized place
- Allows reporting work progress and censorship of work completion.
- Real-time workflow is displayed to allow monitoring the status of reports at all times
- Manage assignment and delegation of authority to each department and direct management level
- Comprehensive report export system allows users to synthesize multi-dimensional reports of all types
- Closely monitor, support automatic reminders with regulations on work commitment time level (SLA)

Project Management - Online project management

- Centrally manage the company's projects, unify all work and implementation progress
- Assign tasks to person in charge, comment, discuss and update progress in real time
- Manage project documents, timelines and project related information
- Easily split project types and search for jobs by keywords
- The system has a high level of stability (High available), online 24/7 and can be accessed anywhere
- Visual project progress management tools such as Gantt charts, Calenda schedules, Kanban task
boards
- Allows users to synchronize all project work to Outlook and calendar on phone devices
- Confidentiality for all project information according to each project unit and functional departments
Timesheet Management - Declare timesheet & resource usage
- Allows employees to declare timesheets on each project and non-project work
- Review and adjust project timesheet functions
- Report and export excel summarizing the declared timesheet time of company employees
- Report and export excel using human resources assigned to projects at specific time frames
- Functions assigned to each role Member, PM, Admin

IT Helpdesk - Support for handling IT problems

- This system helps the IT team improve the troubleshooting process, manage service quality and
response and processing time of the Helpdesk technical support department.
- Easily prioritize users based on service level agreement (SLA) policies
- Has an auto-answer feature that helps System Administrators set up ticket-based workflows
- Track resolved or open issues
- Survey end user satisfaction after completing the request
- Dashboard reporting by status or processing category

DMS - Document Management System - Manage record storage and search

- Allows you to create new documents or upload existing documents from your computer by site,
document library, or folder
- Share documents and privacy, by department or employee group
- Send to people, groups or departments to participate and compose online
- Monitor document processing and revisions to managed versions
- Receive and centrally manage incoming/outgoing document processing
- Multiple people can work on documents at the same time
- Update text processing results on the system
- Look up documents by keywords to find both the document name and the document content
Manage purchasing requests (PO - Purchasing Order)
- The system allows the applicant to create a purchase request (PR - Purchasing Request) according to
the online form specified by the company.
- Allows attachment of relevant documents to support the regulatory approval process
- The system implements an automatic approval process, clearly assigns to each relevant department,
the department head or responsible personnel can approve and monitor the progress of the purchase
offer.
- The system supports email notification, and remote approval by mobile device. Support digital
signature for each officer involved in the approval process
- Support multi-level approval, allow authorization, or invite consultants to participate in the automatic
approval process
- Allows exchange of information and additional records during the approval process
- Track status and approval history
- Support order cancellation, the system automatically notifies relevant levels and updates the status of
the request.
Payment request management (PR - Payment Request)
- Allow user fill in a payment request form and submit for workflow automation procress
- Monitoring funds of departments, reporting cash disbursements to the Payment Request System
(only available with Budget Planing package)
- Workflow automation and notification to related peoples
- Integrate to external system for any related data
- Report dashboard by status, categories
- Remind for late processing

Travel Reqeust - Request for business travel

- The business traveler will create a request in the business travel approval request form
- The system will send requests to approvers at all levels
- Remote approval via email of business travel requests according to processing status
- Helps administrative staff receive timely information and easily manage related tasks such as booking
hotels, planes, cars...
- Prepare advance requests and pay expenses for business trips (link to payment request module)
- Support exporting reports to summarize all business travel approval requests by status

Room Booking - Request to book a meeting room

- Allows users to view meeting schedules and select meeting rooms by date and time
- Manager requests to book a meeting
- Manage service requests for meetings such as tea and water
- Monitor the booking process. Send meeting request for review
- Support exporting reports to summarize all approval requests by status
- Review process to avoid duplication. Support administrators to change meeting schedules when there
are unexpected events or other important meetings

Car Booking - Request to book a car

- Allows users to create a vehicle registration request
-Monitor the process and review the status
- Request to review the working process
- Manage vehicle list and driver information
- Allow Admin to fill in vehicle information and driver contact information
- Support exporting reports to summarize all approval requests by status

Invoice Management - Input electronic invoice management system

- A solution to support employees participating in company activities, allowing company employees to
collect electronic invoices through forwarding emails containing attached invoices to a designated
email such as invoice @companyname.com, the system will automatically post invoices to the central
management system.
- Allows users to upload electronic invoices from PCs, create and manage an unlimited number of
invoices. Create and manage an unlimited number of suppliers
- Allows users to classify invoice information and export necessary invoice data for statistical reporting
purposes
- Allows searching and filtering based on user conditions
- Allows users to preview electronic invoices in the browser and download them in readable formats
such as HTML,
Document PDF, XML,
Approval ...
- Approve documents and electronic signatures
- Allows users to fill out requests and non-financial documents and submit them for review and
approval according to an automated workflow structured based on the organizational chart
- Automatic approval process and notification to relevant people: Direct Manager, Department Head,
Department Manager, Director...
- Monitor status and approval history
- Support exporting reports to summarize all approval requests by status
- Integrate search archive with DMS - Document Management System subsystem
- Reminders of late processes

Contract Approval - Contract approval and digital signature

- Allows users to review and approve contracts and check in with others
- Build automatic workflows to review and approve agreements and contracts
- Send notification emails to relevant people
- Integrate digital signatures with domestic and foreign digital signature service providers such as VNPT
or Adobe Sign
- Supports mass signing of contract templates and list of suppliers at the same time
- Store and classify agreements and contracts
- Report expired agreements and contracts
- Monitor status and contract signing history
- Dashboard reports based on category status and category
Company Wallet - Manage and track budget of funds
- Allow business user access system to create new, add, edit a budget for department and plan it for
payment categories
- Manage permisison and create user groups according to specific flowcharts
- Any requests that related to financial can be intergrated
- Approval process and email notification
- Exchange of information and status updates correctly and keep track
- Admin report for department budget and history of payment

Training Portal - Online training center

- Manage learning database (videos, audio, documents, exercises)
- Practical management from business activities
- Manage and update lists of training course categories
- Professional knowledge is classified by categories and characteristics of each type of job
- Allows document attachment, quick and convenient search facility through full-text search within
linked downloaded documents
- Decentralize access management, update and edit knowledge information
- Quickly access lists of questions and answers about knowledge operations, organizing knowledge
chronologically
- Help employees access knowledge and solutions to solve problems encountered at work
Leave Management - Manage employee leave days
- Allow employees to create their own leave requests and receive email notifications for each new
request.
- The system will send requests to approvers at all levels according to the organizational chart of
departments and direct managers according to the orgchart model.
- Online remote approval of business travel requests to approve or deny through hierarchical approval
steps with exchange history content
- Support managers can easily view and manage leave days of their employees
- Allows human resource administrators to manage holidays and types of holidays during the year for
each employee in the company.
- Support exporting reports to summarize all approval requests for the purpose of summarizing and
In/Out Tracking - Manage timekeeping by working day
- Allows employees to enter timekeeping information for each working day, check-in time, and check-
out time
- Allow employees to enter expenses incurred during that working day, for example: Parking expenses,
OT expenses
- Provide an information management screen, helping employees manage their timekeeping
information and make appropriate and easy adjustments
- Allows human resource administrators to view, track, and search timekeeping information of all
employees in the company
- Support exporting reports according to the provided format, to summarize all updated records from
employees for summary and salary statistics purposes.
Manage customer and partner information (customer, vendor)
- Main functions include customer management system features such as:
• Manage accounts and contact information
• Store Data and integrate with payment request, contract management, and purchase management
modules
- Synchronize customer and partner data through periodic CSV synchronization mechanism with
external systems such as ERP, CRM...
- Customer classification
- Manage contract information and payment information
- Manage and classify by site/company/entity
IT Support service - User support
Provide support for technology issues, IT Support, systems and information technology infrastructure
for customers, specifically as follows:
- Create tickets for support activities recorded from users
- Update information and related technology systems
- Attend support and consulting calls related to application issues and information technology solutions
- Update user manual when there are feature changes
- Periodically evaluate, record and analyze support tickets, to identify opportunities for improvement
and streamlining
- Consider authentication/integrity checking/information security monitoring, system security
- Evaluate access and make recommendations
- Ensure the system operates 24/7, ensuring application availability during working hours
- Maintain License compliance, Maintain exceptions if any

Build your own Suite, Customization, Operation & Support

1. OPUS development team available for any customization exsited modules with your detail request
specification & functionalities
2. OPUS development team available for any request additional modules with company detail request
specification
3. Quick Start Service includes installation and basic training for application administrator
4. FREE upgrade new versions, features with newest platform technologies
5. This cost is included in the mainternance and support of the developed system.
OPUS will response to any issues from system functionality and administration tasks as well issue
troubleshooting
OPUS will response to any issues related to Office365/Azure/Cloud Platforms technical tasks which
raised by Client with following Operation and maintenance support for Microsoft software platform
in Client which are included Microsoft Azure, Deployed functions, Office365, OneDrive, Skype for
Business, SharePoint Online,…
Report for all tickets received from Client team: The report include table with data series must begin
with one of the following ticket statuses:
- Created tickets (new or open)
- Resolved tickets (solved)
- Old tickets (solved or closed)
- All tickets (all ticket statuses)
Reports show the number of tickets matching the status of the current month with related
information about ticket for all issues/impactation/resolution from Office365/Azure/Cloud Platforms
and Deployed System: The Reports shows the activity overview across the Deployed System and
products in your organization such as Exchange Online, SharePoint Online, OneDrive for Business, and
Azure Active Directory, which is the directory service. Report for status of the service, details about
service disruptions and outages, and lists planned maintenance times.

Other Services
1. Application Customization - new forms, workflows, bussiness rules, customized reports, export
functions
2. Office365/SharePoint/Azure/Cloud Platforms/Deployed Function Adoption or hands-on workshop
training (limit 10 people), online training
3. Data and Content Migration
Price: Will be counted as Man-hour working at 20$/man-hour
Contact Information
Opus Solution – Tasken eOffice
Email: [email protected]
Phone: +84.766883399