INFORMATION, COMMUNICATION AND

TECHNOLOGY

WHAT I NEED TO Know?

This module will explore you to learn about how information, communication technology help
us a lot in our everyday lives, what are the importance in using the technology that we have and also
how the world will understand if we don’t have communication. Is it possible to happen? And it also
gives you an ideas and knowledge how information, communication and technology related to each
other.

WHAT I KNOW?
Objectives

After studying this lesson, you should be able to:

- Explain the concept of information, communication and technology.

- List the different components of ICT.

- Describe the advances brought by technology to the field of communication.

- Understand the advantages and disadvantages of technology to the communication.

PRETEST

1. It is use to refer convergence of audiovisual and telephone networks with computer network
through a single cabling or link system?

a. Language

b. Communication

c. ICT

d. Technology

2. We cannot understand the world if we don’t have?

a. Language

b. Technology

c. Mobile phones

d. Information

3. What do you mean by ICT?

b. Information communication technology

c. Informal communication technology

d. International communication technology

4. It refers to all the tools used to send, receive, and process information.

a. Communication

b. Language

c. Communication technology

d. Information

5. The device upgraded from telephone to?

a. Computers

b. Tablet

c. Laptop

d. Mobile phone

WHATS NEW?

For you what is communication technology? Write your answer inside the circle.

What is it?
Information, communication and technology
Information and communications technology (ICT) is an extensional term for information technology (IT)
that stresses the role of unified communications[1] and the integration of telecommunications (telephone
lines and wireless signals) and computers, as well as necessary enterprise software,
Middle ware, storage and audiovisual, that enable users to access, store, transmit, understand and
manipulate information.
 A Concept Map on the Use of Information and Communication Technology (ICT) in Educational as per
the International Federation of ICT the IFGICT, the IFGICT Assessment

ICT is also used to refer to the convergence of audiovisual and telephone networks with computer
networks through a single cabling or link system. There are large economic incentives to merge the
telephone network with the computer network system using a single unified system of cabling, signal
distribution, and management. ICT is an umbrella term that includes any communication device,
encompassing radio, television, cell phones, computer and network hardware, satellite systems and so on,
as well as the various services and appliances with them such as video conferencing and distance
learning. ICT also includes analog technology, such as paper communication, and any mode that
transmits communication. [2]
ICT, or information and communications technology (or technologies), is the infrastructure and
components that enable modern computing.
Although there is no single, universal definition of ICT, the term is generally accepted to mean all
devices, networking components, applications and systems that combined allow people and organizations
(i.e., businesses, nonprofit agencies, governments and criminal enterprises) to interact in the digital world.
Components of an ICT system
ICT encompasses both the internet-enabled sphere as well as the mobile one powered by wireless
networks. It also includes antiquated technologies, such as landline telephones, radio and television
broadcast – all of which are still widely used today alongside cutting-edge ICT pieces such as artificial
intelligence and robotics.
ICT is sometimes used synonymously with IT (for information technology); however, ICT is generally
used to represent a broader, more comprehensive list of all components related to computer and digital
technologies than IT.
The list of ICT components is exhaustive, and it continues to grow. Some components, such as computers
and telephones, have existed for decades. Others, such as smartphones, digital TVs and robots, are more
recent entries.
ICT commonly means more than its list of components, though. It also encompasses the application of all
those various components. It’s here that the real potential, power and danger of ICT can be found.
Components of ICT
ICT’s societal and economic impact
ICT is leveraged for economic, societal and interpersonal transactions and interactions. ICT has
drastically changed how people work, communicate, learn and live. Moreover, ICT continues to
revolutionize all parts of the human experience as first computers and now robots do many of the tasks
once handled by humans. For example, computers once answered phones and directed calls to the
appropriate individuals to respond; now robots not only can answer the calls, but they can often more
quickly and efficiently handle callers’ requests for services.
ICT’s importance to economic development and business growth has been so monumental, in fact, that
it’s credited with ushering in what many have labeled the Fourth Industrial Revolution.
ICT also underpins broad shifts in society, as individuals en masse are moving from personal, face-to-face
interactions to ones in the digital space. This new era is frequently termed the Digital Age.
For all its revolutionary aspects, though, ICT capabilities aren’t evenly distributed. Simply put, richer
countries and richer individuals enjoy more access and thus have a greater ability to seize on the
advantages and opportunities powered by ICT.
Consider, for example, some findings from the World Bank. In 2016, it stated that more than 75% of
people worldwide have access to a cellphone. However, internet access through either mobile or fixed
Broadband remains prohibitively expensive in many countries due to a lack of ICT infrastructure.
Furthermore, the World Bank estimated that out of the global population of 7.4 billion people, more than
4 billion don’t have access to the internet. Additionally, it estimated that only 1.1 billion people have
access to high-speed internet.
In the United States and elsewhere, this discrepancy in access to ICT has created the so-called digital
divided.
The World Bank, numerous governmental authorities and non-government organizations (NGOs)
advocate policies and programs that aim to bridge the digital divide by providing greater access to ICT
among those individuals and populations struggling to afford it.
These various institutions assert that those without ICT capabilities are left out of the multiple
opportunities and benefits that ICT creates and will therefore fall further behind in socio-economic terms.
The United Nations considers one of its Sustainable Development Goals (SDG) to “significantly increase
access to information and communications technology and strive to provide universal and affordable
access to the internet in least developed countries by 2020.”
Economic advantages are found both within the ICT market as well as in the larger areas of business and
society as a whole.
Within the ICT market, the advancement of ICT capabilities has made the development and delivery of
various technologies cheaper for ICT vendors and their customers while also providing new market
opportunities. For instance, telephone companies that once had to build and maintain miles of telephone
lines have shifted to more advanced networking materials and can provide telephone, television and
internet services; consumers now enjoy more choices in delivery and price points as a result.
The significance of ICT in enterprises
For businesses, advances within ICT have brought a slew of cost savings, opportunities and conveniences.
They range from highly automated businesses processes that have cut costs, to the big data revolution
where organizations are turning the vast trove of data generated by ICT into insights that drive new
products and services, to ICT-enabled transactions such as internet shopping and telemedicine and social
media that give customers more choices in how they shop, communicate and interact.
But ICT has also created problems and challenges to organizations and individuals alike – as well as to
society as a whole. The digitization of data, the expanding use of high-speed internet and the growing
global network together have led to new levels of crime, where so-called bad actors can hatch
electronically enabled schemes or illegally gain access to systems to steal money, intellectual property or
private information or to disrupt systems that control critical infrastructure. ICT has also brought
automation and robots that displace workers who are unable to transfer their skills to new positions. And
ICT has allowed more and more people to limit their interactions with others, creating what some people
fear is a population that could lose some of what makes it human.
ICT is a broad subject and the concepts are evolving.[3] It covers any product that will store, retrieve,
manipulate, transmit, or receive information electronically in a digital form (e.g., personal computers
including smartphones, digital television, email, or robots). Skills Framework for the Information Age is
one of many models for describing and managing competencies for ICT professionals for the 21 st century.
[4]G2 Logo Red Learn Hub | G2 Communication Technology: What is ICT and its Components Written
by Mary Clare Novak | Apr 11, 2019 2:17:46 PM Most people can’t imagine a world of communication
without technology. The amount of time and energy put into sending the simplest messages before
communication technology is more than can be described in 140 characters or less. Things are a bit
different now. The incorporation of technology into different types of communication has made it easier
than ever to share information. Even though there are an overwhelming amount of gadgets, software, and
tools associated with communication technology, it is not uncommon for the modern day communicator
to be an expert at them all. But if you’re not an expert, don’t fret! This guide to communication
technology will lay out the basics that you need to know to be a successful communicator in the age of
technology. What is communication technology? It sounds pretty straightforward, but let’s define it so
we are all on the same page. Communication technology definition Communication technology refers to
all the tools used to send, receive, and process information. In today’s fast climate, efficiency and
convenience are the keys to successful communication technology. Each communication technology
device has impacted the way information is circulated, and they continue to improve the communication
experience. Types of communication technology
Technology has reinvented the way people communicate. Originally simple devices have evolved into
communication channels that create connections worldwide. There are four main types of communication
technology that have contributed to the ease of sending messages: telephone, radio, television, and
internet. Communication tips for any channel Thanks to technology, there are a lot of different ways to
communicate, but no matter which method you use, use these etiquette tips to be heard – without being
offensive. Telephone The telephone revolutionized verbal communication. People can talk to each other
from any place in the world, strengthening relationships and eliminating the worries of long-distance
communication. Speaking with someone across the country can be done just as easily as speaking with
someone down the street. As technology advanced, the device upgraded from “telephone” to “mobile
phone.” What used to be a heavy piece of equipment can now easily fit in your pocket. Not only is the
modern telephone portable, but the features and capabilities are also advanced. As the telephone
progressed, it adopted new types of visual and written communication. Today, text messages and
electronic versions of photos are regularly sent using mobile phones, increasing the possible amount of
information being shared using phones. The telephone introduced a brand new approach to verbal,
written, and visual communication, and exciting new features continue to change the communication
technology game. Radio About twenty years after the telephone, communicating using the radio came
into play. Another innovation in the realm of verbal communication, radio is used to reach sizable
audiences, as opposed to just one person on the other end of a phone. The radio’s ability to reach a large
audience at a low cost continues to motivate a lot of communicators to take full advantage of the tool.
Information providers, such as advertisers and newscasters, spend substantial amounts of time
communicating with their massive audiences using radio technology. Radio technology transformed the
way information is delivered to large audiences and continues to strengthen mass communication.
Television
 Television is another way to reach extensive audiences, but it brought a new perk to the table: visual
communication. Some information is hard to describe using just words. Television provides audiences
with the best of both worlds: information and visuals to accompany it. This advantage caused the
television to replace the radio as the leading tool for mass communication. Today, there are thousands of
television channels that communicate information on almost any topic: history, sports, news, science,
fiction, and so on. Whether it be for entertainment or cold hard facts, people are constantly turning to
television for information. Internet The internet removes the need for communicators to have a separate
device for each different type of communication technology. With the Internet, you can do it all in one
place. As the queen bee of interaction, the internet successfully combines all types of communication
technology and houses them in one place. It provides the largest array of information and communication
sources known to man. The tools available on the internet make any type of communication effortless.
Verbal and nonverbal communication can be accomplished with video conferencing software. Written
messages can be sent through email. Electronic versions of pictures can be sent to and from any internet
device. Customer communication software is another example of one of these tools. While other gadgets
help make communication between a business and their consumers easy, certain tools can often be
considered hybrid – bringing together different types of communication. Live chat is a rare hybrid tool
that combines all types of communication – verbal, nonverbal, written, and rich media – through audio
and video conferencing software, instant messaging, and file sharing capabilities. Customers can place
orders, ask questions, or troubleshoot issues through live chat, all on a single customer communication
platform. This gives them access to a business and allows them to connect with an agent whenever they
have a query. With live chat software, it’s never been easier to connect. Communication technology has
made connections among people stronger than ever. But in order for those networks to run smoothly, the
collection of interactive devices being used also need to be connected. This is known as information and
communication technology. Information and communication technology Information and communication
technology refers to a connected system of interactive tools and technologies that are used to send and
receive information. Whether it be an individual or an entire company, if a single entity is using multiple
types of technology to communicate, they must be linked to ensure efficiency. Components of
information and communication technology Image courtesy of TechTarget These systems of interactive
tools can include state-of-the-art innovations, such as artificial intelligence, and less advanced technology,
like the corded telephone. The ability and newness of The device aren’t important. If multiple technology
tools are being used by an individual or business, they should be connected. Information and
communication technology have changed the way people go about their days living, working, and
communicating. These innovations have taken over certain duties that people never would have imagined
a machine to do, such as answering phones and giving human-like responses or speaking into a device
and having it write a message for you. Information and communication technology allows people to
effectively communicate in the technological world. Stay tuned Information and communication
technology is an expansive topic, and the ideas within it continue to evolve. You don’t have to be an
expert, but understanding the basics and keeping up with new communication technology will help make
you the best communicator possible. Want more on communication’s evolution to see how far we have
come? Give our resource on the history of communication a read.
What’s more?

Answer the following question by choosing the letter of the correct answer.

1. It is another way to reach extensive audiences;

a. Telephone

b. Television

c. Computers

d. Radio

2. It has reinvented the way people communicate.

a. Technology

b. Information

c. Networks

d. Visual communication

3. Is an extensional term for Information Technology.

a. Concept map

b. IFGICT

c. ICT

d.IT

4. It is societal and interpersonal transactions and interactions.

a. The significance of ICT in enterprises

b. Organizations

c. ICTs societal and economic impact

d. ICT

5. Advances within ICT have brought a slew of cost saving, opportunities and conveniences.

a. ICTs societal and economic impact

b. The significance of ICT in enterprises

c. Technology

d. Communication
WHAT I HAVE LEARNED?

HOW DOES INFORMATION COMMUNICATION TECHNOLOGY HELP IN THE FIELD OF BUSINESS

WHAT I CAN DO?

GIVE ATLEAST 5 BENEFITS OF TECHNOLOGY IN COMMUNICATION.

ASSESSMENT
POST TEST:
1.
2.
3.
4.
5.
ADDITIONAL ACTIVITIES

USE YOUR INSIGHTS IN WRITING A SHORT REFLECTION ABOUT THE IMPORTANCE OF INFORMATION
TECHNOLOGY TO OUR DAILY LIVES?

ANSWER KEY
PRETEST:
1. C
2. A
3. B
4. C
5. D
WHATS MORE?
1. B
2. A
3. D
4. C
5. B
REFERENCES
https://en.m.wikipedia.org/wiki/Information_and_communications_technology
https://learn-g2-com.cdn.ampproject.org/v/s/learn.g2.com/communication-technology?
amp_gsa=1&amp_js_v=a9&hs_amp=true&usqp=mq331AQKKAFQArABIIACAw%3D
%3D#amp_tf=From%20%251%24s&aoh=16592735851739&referrer=https%3A%2F
%2Fwww.google.com&ampshare=https%3A%2F%2Fsiteproxy.ruqli.workers.dev%3A443%2Fhttps%2Flearn.g2.com%2Fcommunication-technology