Service Manual

Service Manual for Pantum CP1100 Series

Single-Function Color Laser Printer

It is recommended to read this manual carefully before repairing Version: V1.0

Service Manual for Pantum Single-Function
Color Laser Printer
Suitable printer: CP11** (“*”stands for any number and letter)
 Version change history

Version Time Modified contents

V1.0 March 3, 2021 New Service Manual

Page: 3
 Legal Statement
Trademark
Pantum and the Pantum logo are registered trademarks of Zhuhai Pantum Electronics Co., Ltd.
Microsoft®, Windows®, Windows Server® and Windows Vista® are trademarks and registered
trademarks of Microsoft Corporation in the United States and other countries.
Apple, AirPrint and macOS are trademarks of Apple Inc. registered in the United States and other
countries.
Mopria®, the Mopria® Logo and the Mopria® Alliance logo are registered trademarks and
service marks of Mopria Alliance, Inc. in the United States and other countries. Unauthorized use
is strictly prohibited. Wi-Fi Direct, Wi-Fi Protected Setup (WPS), WPA, WPA2 and Wi-Fi
Protected Access are trademarks of the Wi-Fi Alliance.
The ownership of the software names involved in this user guide is owned by the affiliated
company in accordance with the corresponding license agreement, which are cited for illustration
only.
Other product and brand names involved in this user guide are the registered trademarks,
trademarks or service marks of their respective owners, which are cited for illustration only.
Copyright
The copyright of this user guide is possessed by Zhuhai Pantum Electronics Co., Ltd..
Without the prior written consent of Zhuhai Pantum Electronics Co., Ltd., it is forbidden to copy,
translate, modify and transmit this user guide by any means or in any form.
Version: V1.0
Disclaimer
Zhuhai Pantum Electronics Co., Ltd. reserves the right to make changes to this user guide for
better user experience. It is subject to change without prior notice.
Any damage caused by the user’s failure to operate in according to this user guide shall be borne
by himself. Meanwhile, Zhuhai Pantum Electronics Co., Ltd. has not made any express or implied
guarantee or warranty for this user guide (including typesetting or text), except for the express
guarantee in the product Service Manual or service promise.
When this product is used for copying, printing, scanning certain documents or images or used in
other forms, such operations may violate the laws of your location. In the event that you are not
sure whether the use complies with the local law, please consult a legal professional before using.
This product is only suitable for using in areas at an altitude of 2,000 meters or below.

Page: 4
Safety precautions
Disconnect the product power supply
This product must be placed close to and easily accessible to the power outlet, so as to disconnect
the product power plug from the power outlet in time to cut off the power!
Laser safety
The laser radiation is harmful to the human body. Because the laser assembly is completely sealed
in the printer, there is no laser radiation leak. In order to avoid laser radiation, please do not
dismantle the machine at will!
This machine is a Class 1 laser product conforming to CFR and IEC 60825-1 standards. This
machine is provided with Class Ⅲ b laser diodes, and there is no leakage of laser radiation in the
laser assembly.
Recycling system of Pantum’s electronic products
In order to protect the environment, Zhuhai Pantum Electronics Co., Ltd. has established a
recycling system for discarded products. You can choose to hand over the discarded printers and
consumables to the local Pantum maintenance center for unified recycling, and then the discarded
products will be correctly recycled by the state-recognized disposal institutions with discarded
product disposal qualifications, so as to ensure resource conservation, reduce environmental
pollution and alleviate users’ concerns about environmental pollution caused by discarded
products.

1. Costs borne by users: users - repair centers.

2. Costs borne by Pantum: Pantum repair centers - qualified discarded product disposal
institutions.

Users

Repair centers designated

by Pantum

Qualified discarded product disposal

institutions

Renewable Nonrenewable

Recycling Comprehensive

disposal

Page: 5
Safety Warnings
Prior to the use of this printer, please pay attention to the following safety warnings:

Warnings

There are high voltage electrodes inside the printer. Prior to the cleaning of the printer, make sure
that the power is cut off!

Do not insert or uproot the power plugs with wet hands to avoid electric shock.

When the printer is printing and just after it finishes printing, the fuser assembly will be in a high
temperature state, please do not touch the fuser unit
(the red shaded part in the picture), so as to avoid burns!

There is a high temperature warning label on the fuser unit, please do not move or damage it.

Page: 6
Safety Information
Appointment
Note: information that may help you or things that may cause damage to the printer hardware or
software.
Caution: potential hazards that may cause physical injury.
Different types of warning banners include:

Caution - potential injuries: risk of physical injury.

Caution - shock hazards: risk of electric shock.

Caution - heating surface: risk of burning if touched.

Caution - rollover hazards: risk of crushing.

Caution - pinching hazards: risk of getting stuck between moving parts.

Caution - rotating fan blades: risk of being cut by rotating fan blades.
Product Declarations

Caution - potential injuries: for the purpose of avoiding fire or shock hazards, please connect
the power cord to a properly grounded power outlet with proper rated voltage, which should be
kept near the product and easy-to-use.

Caution - potential injuries: for the purpose of avoiding fire or shock hazards, please only use
the power cord supplied with this product or the substitutes approved by the manufacturer.

Caution - potential injuries: never use extension cords, multi-lead power boards, multi-lead
expanders or UPS equipment for this product. The power capacity of such accessories may
easily make the laser printer overloaded, further leading to fire hazards, property loss or poor
printer performance.

Caution - potential injuries: never use this product with inline surge protector. The use of surge
protectors may lead to fire hazard, property loss or poor printer performance.

Caution - shock hazards: for the purpose of avoiding shock hazards, please do not place or use
this product near water sources or in damp places.

Caution - shock hazards: for the purpose of avoiding shock hazards, please do not set up this
product in a thunderstorm day, nor use the power cord for
hot-line work or cable connection.

Caution - potential injuries: please do not cut, twist, bind or squeeze the power cord, or place
heavy objects on the power cord. Please do not

Page: 7
wear or press the power cord. Please do not place the power cord between objects, such as
furniture and walls. There may be fire or shock hazard
once these things happen. Please check the power cord regularly to identify signs of this problem
in time. Disconnect the power cord from
the power outlet before checking.

Caution - shock hazards: for the purpose of avoiding shock hazards, please make sure that all
external connections (such as Ethernet) are correctly installed in
their marked sockets.

Caution - shock hazards: in the event that you access the controller motherboard or install
optional hardware or memory devices after setting up the printer, please cut off the printer
power and unplug the power cord from the power outlet before proceeding for the purpose of
avoiding shock hazards. In case that your other devices are connected to the printer, turn off
their power and unplug all cables connected to the printer.

Caution - shock hazards: for the purpose of avoiding shock hazards when cleaning the outside
of the printer, please unplug the power cord from the power outlet
and disconnect all cables connected to the printer before cleaning.

Caution - potential injuries: the printer with a weight of more than 18 kg can only be safely
lifted by two or more trained persons.

Caution - potential injuries: please follow the guidelines below to avoid personal injury or
damage to the printer when moving it:
• Make sure that all closing covers and paper trays are closed.
• Turn off the printer power, and then unplug the power cord from the power outlet.
• Disconnect all power cords and cables from the printer.
• Please carefully roll the printer with a caster base to a new position. Be careful when passing
thresholds and cracks in the floor.
• Always lift the printer with its handles.
• Any cart for moving the printer must have a surface that can support the entire base of the
printer.
• Keep the printer upright.
• Avoid severe vibrations when moving the printer.
• Make sure that your fingers are not under the printer when you put it down.
• Make sure there is enough space around the printer.

Caution - hot surface: the inside of the printer may be very hot. To avoid the risk of being

burned by hot components, please wait for the surface to cool down before
touching the components.

Caution-hot surface: Some parts of the printer are still at high temperature for a short time after

using. When opening the front cover or rear cover to touch the internal parts,

Page: 8
 do not touch the location with the high temperature warning label immediately to avoid burns.

Caution-pinching hazards: for the purpose of avoiding pinching hazards, please proceed with
caution in the area marked with this label. Pinching may occur near moving parts
such as gears, closing covers, trays, and covering plate.

Caution - rotating fan blades: for the purpose of avoiding being cut by the rotating fan blades,

please turn off the printer power and unplug the power cord from the power outlet
before visiting the area marked with this symbol.

Caution - potential injuries: this product uses laser. Control or adjustment or execution steps
taken other than those specified in the user guide may result in hazardous radiation.
The components used in this product are from specific manufacturers and are designed, tested and
verified in strict accordance with world safety standards. The safety function features of some
parts may not be obvious. The manufacturer is not responsible for the adverse consequences
caused by using parts of other manufacturers.
Except as described in the user documents, please consult the customer service center for service
or repair matters.
This product will cause a temperature increase of the print media during the printing process, and
the print media may release materials due to temperature increase. Please read and understand the
chapters on the correct selection of print media in the operating manual to avoid hazardous
substances.
During normal operation, this product may produce a small amount of ozone, so it may be
provided with a filter designed to limit the ozone concentration far below the recommended
exposure limit. In order to avoid high ozone concentration level in the process of frequent use,
please install the product in a well-ventilated place and replace the ozone and discharge filters, if
indicated in the product maintenance instructions. In case that there is no filter reference
information in the product maintenance instructions, there is no need to replace the filter for this
product.
Please keep these safety instructions.

Page: 9
Important notes
Precautions before use:
1. Read and understand all instructions;
2. Understand the common sense on how to use electrical appliances;
3. Follow the signs on the machine or the warnings and instructions in the manual supplied with
the printer;
4. In case that there is any conflict between the operating instructions and the safety information,
the latter shall prevail; you may have misunderstood the operating instructions; if you cannot solve
the conflict, please call the after-sales service hotline or contact the service representative for help;
5. Before cleaning, please unplug the power cord from the AC outlet. Do not use liquid or aerosol
cleaner;
6. Do not place the machine on an unstable platform to avoid falling, which may cause serious
damage;
7. Do not place any object on the top of the machine to avoid the temperature of the machine parts
from increasing, which may cause damage or fire;
8. Never place this machine near any radiator, air conditioner or ventilating pipe;
9. Do not place anything on the power cord; do not place this machine in any place where people
may step on its power cord.
10. Do not overload the outlet and extension cord, which may degrade performance and cause fire
or electric shock;
11. Beware of small animals biting AC power cords and computer interface cables;
12. Beware of sharp objects piercing the machine slot, which may come into contact with the
internal high-voltage device and cause fire or electric shock; beware of any liquid splashing on the
machine;
13. Do not disassemble this machine to avoid electric shock; ask professional maintenance
personnel for repairs if required; there may be electric shock or other hazards when opening or
removing the protecting cover; and incorrect disassembly/assembly may cause electric shock in
the future use;
14. Unplug the machine from the computer and the wall-mounted AC electrical outlet, and contact
professional maintenance personnel for repairs, in the event that:
• there is liquid splashing into the machine.
• the machine is caught in the rain or there is water getting into the machine.
• the machine falls off, or its casing is broken.
• there is a significant change in machine performance.
15. Adjust the control mentioned in the operating instructions only; improper adjustment of other
controls may cause damage, which needs to be repaired by professional maintenance personnel for
a longer period of time;
16. Never use this machine in a thunderstorm day to avoid electric shock; unplug the AC power
cord in a thunderstorm day possible;
17. When multiple pages are printed continuously, the surface temperature of the exit tray will be
very high. Do not touch this surface and keep children away from this surface;
18. The signal line of the equipment connecting to the printer cannot be connected to the outdoors;
19. When using or printing a huge number of documents for a long time in a room with poor

Page: 10
ventilation, please keep venting in time;
20. The product in standby status will automatically enter the power saver (sleep) mode after a
period of time (such as 1 minute) without receiving any work order; and zero energy consumption
is possible only when the product is connected without any external input power;
21. This product is a Class I device, which must be connected to the power outlet with protective
earth wire in use.
22. Place this product according to the carriage label on the packaging box during carriage;
23. This product is a low-voltage device. In case of any failures such as toner fall-off or sluggish
stat-up during the process of use at the voltage lower than the assigned voltage, please refer to the
product precautions or call Pantum after-sales service center;
24. This product is sold as a whole, and consumers can purchase the required accessories at
Pantum after-sales service center. If the sales product is inconsistent with the packaging list, please
go to the designated after-sales service center for processing;
25. Please install this product in the locations with a temperature between 5℃ and 35℃ and a
relative humidity between 20% and 80%;
26. Please keep this manual properly.

Page: 11
Regulatory Information

This symbol indicates that this product cannot be discarded with other wastes.
A better practice is to send the abandoned equipment to the designated
pick-up point, so that the abandoned electrical and electronic equipment can
be recycled.

This product is suitable for indoor use, not for outdoor use.

This product is only suitable for using in areas at an altitude of 2,000 meters
or below.

China RoHs

Some products in this series are featured with Wi-Fi function. For model approval
information, please see the nameplate on the product body.

Page: 12
Names and contents of toxic and harmful substances or elements in products

Toxic and harmful substances or elements

Part names
Pb Hg Cd Cr (VI) PBB PBDE
Circuit board × ○ ○ ○ ○ ○
Power supply × ○ ○ ○ ○ ○
Power cord × ○ ○ ○ ○ ○
Connector × ○ ○ ○ ○ ○
Machine
parts-rods, × ○ ○ ○ ○ ○
roller
Machine
× ○ ○ ○ ○ ○
parts-motor
Machine
× ○ ○ ○ ○ ○
parts-others
Scanner
accessories,
only
× ○ ○ ○ ○ ○
suitable for
multi-function
equipment
LCD/LED
display × ○ ○ ○ ○ ○
screen
This form is on the basis of SJ/T 11364 rules.
○ indicates that the content of toxic and hazardous substances in all homogeneous materials of the part
is below the concentration limit requirements described in GB/T 26572.
× indicates that the content of toxic and hazardous substances in at least one homogeneous material of
the component is higher than the concentration limit requirements described in GB/T 26572.
This product complies with the restrictions on the use of certain hazardous substances in the China
RoHS Directives.

EFUP of all included products and their components are marked with the symbols shown here, unless
otherwise indicated.
Some components may have a different EFUP, so mark it for reflecting this case. EFUP is only valid
when the product is operated under the conditions defined in the product manual.

Page: 13
Contents
1. Product series introduction ......................................................................................... 17
2. Whole machine structure and principle....................................................................... 18
2.1 Component structure chart .......................................................................................... 18
2.2 Mechanical device....................................................................................................... 19
2.3 Paper Walk Path .......................................................................................................... 20
2.4 Image-forming principle ............................................................................................. 21
2.4.1 Charging .................................................................................................................. 21
2.4.2 Exposure.................................................................................................................. 22
2.4.3 Develop ................................................................................................................... 23
2.4.4 First transfer ............................................................................................................ 24
2.4.5 Second transfer ........................................................................................................ 25
2.4.6 Fuser ........................................................................................................................ 26
2.4.7 Cleaning/Wiping ..................................................................................................... 28
3. Maintenance................................................................................................................ 29
3.1 Cleaning of printer ...................................................................................................... 29
3.2 Replacing parts and consumables ............................................................................... 31
3.2.1 Replacing the toner cartridge .................................................................................. 31
3.2.2 Replacing the waste toner bottle ............................................................................. 34
3.2.3 Replacing the paper tray.......................................................................................... 36
3.2.4 Moving the printer................................................................................................... 37
3.2.4.1 Moving the printer to another location .................................................................... 37
3.2.4.2 Carriage of the printer ............................................................................................. 37
4. Printer panel structure and function descriptions ....................................................... 38
4.1 LED control panel structure and function descriptions ............................................... 38
4.1.1 The button functions of LED models are defined as follows: ................................. 39
4.1.2 The LED indicator is defined as follows:................................................................ 39
4.2 LED panel structure and function descriptions ........................................................... 41
4.2.1 LCD model button functions ................................................................................... 42
4.2.2 LCD model indicator light function ........................................................................ 44
5. Error display and troubleshooting .............................................................................. 46
5.1 Inspection prior to repair ............................................................................................. 46
5.1.1 Precautions for inspection prior to repair ................................................................ 46
5.1.2 Work environment ................................................................................................... 46
5.1.3 Preliminary printer troubleshooting ........................................................................ 47
5.2 Error messages ............................................................................................................ 55
5.3 Common malfunctions ................................................................................................ 58
5.4 Fault codes .................................................................................................................. 59
5.5 Removing the paper jammed ...................................................................................... 61
5.5.1 Identifying the location of the paper jammed ......................................................... 61
5.5.2 Removing the paper jammed................................................................................... 62
5.6 Paper jam troubleshooting........................................................................................... 66
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 5.7 Image quality problems ............................................................................................... 67
6. Disassembly and Assembly .......................................................................................... 72
6.1 Disassembly Steps....................................................................................................... 72
6.2 Disassembly tools ....................................................................................................... 73
6.3 Disassembly steps ....................................................................................................... 74
6.3.1 Disassembly of left cover ........................................................................................ 74
6.3.2 Disassembly of right cover ...................................................................................... 75
6.3.3 Disassembly of toner cartridge assembly ................................................................ 78
6.3.4 Disassembly of rear cover ....................................................................................... 78
6.3.5 Disassembly of front cover ..................................................................................... 79
6.3.6 Disassembly of transfer belt assembly .................................................................... 80
6.3.7 Disassembly of toner spot sensor ............................................................................ 81
6.3.8 Disassembly of controller board cover.................................................................... 82
6.3.9 Disassembly of controller board ............................................................................. 82
6.3.10 Disassembly of controller board holder .................................................................. 82
6.3.11 Disassembly of motor (CMY) ................................................................................. 83
6.3.12 Disassembly of motor (K/transport belt) ................................................................. 83
6.3.13 Disassembly of motor (fuser) .................................................................................. 83
6.3.14 Disassembly of graded clutch ................................................................................. 84
6.3.15 Disassembly of top cover assembly ........................................................................ 84
6.3.16 Disassembly of board of control panel .................................................................... 85
6.3.17 Disassembly of laser ............................................................................................... 86
6.3.18 Disassembly of exit sensing arm and exit sensor board .......................................... 87
6.3.19 Disassembly of main drive assembly ...................................................................... 87
6.3.20 Disassembly of pickup clutch ................................................................................. 88
6.3.21 Disassembly of graded belt and gear....................................................................... 88
6.3.22 Disassembly of cooling fan ..................................................................................... 89
6.3.23 Disassembly of high voltage board (HVPS) assembly ........................................... 89
6.3.24 Disassembly of power supply board (LVPS) assembly........................................... 90
6.3.25 Disassembly of rubber roller ................................................................................... 91
6.3.26 Disassembly of tray sensor switch .......................................................................... 92
6.3.27 Disassembly of fuser ............................................................................................... 93
6.3.28 Disassembly of fuser ejection sensor ...................................................................... 93
6.3.29 Disassembly of automatic feed sensor .................................................................... 94
6.3.30 Disassembly of waste toner cartridge sensor .......................................................... 94
6.3.31 Disassembly of fuser probe sensor .......................................................................... 95
6.3.32 Disassembly of manual feed sensor ........................................................................ 95
6.3.33 Disassembly of front cover sensor switch ............................................................... 95
7. Precautions for replacement of spare parts: ................................................................ 96
7.1 Manually performing the calibration function after replacing any accessories........... 96
7.1.1 Calibration method (LED model) ........................................................................... 96
7.1.2 Calibration method (LCD model) .................................................................................. 96
7.1.3 Maintenance instructions for replacement of controller board, laser, IDC spare parts .. 98

Page: 15
Appendix 1 Circumference of Each Roller of this Equipment ........................................... 103
Appendix 2 Descriptions of Product Serial Number ......................................................... 104
Appendix 3 Descriptions of Terminologies in this Manual ................................................ 105

Page: 16
1. Product series introduction

Product series parameters CP1100 CP1100W CP1100DN CP1100DW

USB ● ● ● ●
Interface ● ●
NET
type
Wi-Fi ● ●

Printer PDL ● ● ● ●
Control
Language GDI

Control LED ●
panel LCD ● ● ●
A4 ● ● ●
Printing ●
18ppm
speed
Letter ● ● ●
(single-sided) ●
19ppm
Double-sided printing ● ● ●

Silence printing ● ● ● ●

(●: support, blank: not support)

Note: Without prior notice on product series additions or changes.

Page: 17
 2. Whole machine structure and principle

2.1 Component structure chart

Top cover assembly

Discarded toner
cartridge assembly

Fuser
Double-sided Laser
Fan Right cover
rear cover assembly
assembly

High voltage board

assembly
Power supply board

Transfer belt Toner cartridge

assembly assembly Toner cartridge
bracket assembly
Controller
board

Left cover
Masterdrive
Assembly
Front cover
assembly
Paper tray
assembly

Page: 18
 2.2 Mechanical device

(7)

12

6
11

5
10 4
9
8

No. Names
1 Pickup roller
2 Tip correction roller
3 Second transfer roller
4 Double-sided correction roller
5 Fuser heat roller
6 Fuser pressure roller
7 Delivery roller
8 First transfer roller
9 Photoconductor drum
10 Charging roller
11 Developer roller
12 Toner adder roller

Page: 19
 2.3 Paper Walk Path

As shown in the above figure, the red line is the machine’s single-sided paper feed route (Line A is
the manual paper tray feed route, and Line B is the automatic paper tray feed route), and the blue
line C is the machine double-sided paper feed route.

No. Part names Main functions

1. Detect whether there is paper in the manual feed tray
1 Manual feed sensor
2. Detect paper jam location
1. Detect the position of the paper relative to the image on
Automatic feed the transfer belt to ensure the normal transfer of the papers
2
sensor when they pass through the transfer belt
2. Detect paper jam location
1. Check whether the rear cover is closed, an error will be
reported if it is not closed
2. Detect the bending of the paper as it enters the fuser. If it
3 Fuser (probe) sensor
bends excessive, the motor (fuser) will improve the speed
to avoid paper jams; if not, the motor will reduce the
speed to avoid blurred images
Detect the paper ejection, the machine will report a paper jam
4 Ejection sensor
if the paper cannot be ejected for a long time
Check whether the paper slot is full of printing papers and
5 All‐paper sensor
remind to clean up the paper
Irradiate the laser with printed information on the OPC to form
6 Laser
an invisible image
Toner cartridge The invisible image of the laser irradiated on the OPC is
7
assembly changed to a visible image the transfer of toner
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 The visible image on the OPC is first transferred to the transfer
8 Transfer belt
belt, and then transferred to the paper through the transfer belt
The fuser heats and pressurizes the paper passing by, melts the
9 Fuser toner on the paper and makes it permanently adhere to the
paper
2.4 Image-forming principle
2.4.1 Charging

Chargin
g roller

Photoco
nductor
drum

In the charging step, the voltage is sent from the HVPS to the charging rollers on the four

photoconductor drums, and the charging roller is a part of the print cartridge in this printer. The

charging roller applies a uniform negative charge on the entire surface of the photoconductor drum

to prepare to be irradiated by the laser beam.

Service Tips

In case that the surface of the charging roller is damaged (for example, there are notches or

pits), it will cause uneven charge on the photoconductor drum, and periodic image defects may

appear on the printed page. In the event that the charging roller is severely damaged, the surface of

the photoconductor drum will not be charged properly, and excessive toner particles will cover the

photoconductor drum.

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 2.4.2 Exposure
Laser

Photoco
nductor
drum

In the exposure step, the laser printing head will emit a focused light beam to the surface of

each photoconductor drum to write invisible images. The images formed for each color are called

latent images or electrostatic images. The laser beam discharges only to the surface, causing the

beam to hit the photoconductor drum. This discharge creates a potential difference between the

exposed area and the rest of the photoconductor drum surface.

Service Tips

Do not touch the surface of the photoconductor drum directly by hand. Sebum on the skin

may cause charge difference on the surface, to which the toner cannot adhere correctly, which may

lead to repeated blank spots on the page or light printing. The print cartridge causing affected

color may need to be replaced. The surface of the photoconductor drum is coated with organic

substances that are sensitive to light. When using the printer, make sure to cover the print cartridge.

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In case that the photoconductor drum is exposed for a long time, light or dark print quality

problems may occur, and the print cartridge may need to be replaced.
2.4.3 Develop

Photoco Toner adder

nductor Develo roller
drum per
Roller
When the laser exposes the photoconductor drum, the HVPS will transfer the electric charge

to the developer roller, which is evenly adhered with toner. Due to the electrical charge difference

between the developer roller and the photoconductor drum, the toner is attracted to the

laser-exposed area on the photoconductor drum surface. The process is similar to applying glue on

a can and then rolling it on flashlight powder. The flashlight powder sticks to the glue, not to the

rest of the can.

Service Tips

Do not touch the surface of the developer roller directly by hand. Sebum on the skin may

cause charge difference on the surface, to which the toner cannot adhere correctly, which may lead

Page: 23
to repeated blank spots on the page or light printing. The developer roller damaged may not

contact the surface of the photoconductor drum correctly, which may lead to periodic spots,

vertical white lines or vertical colored lines on the printed page.

2.4.4 First transfer

First transfer Transfer belt

roller Photoconducto
r drum

When each photoconductor is developed, HVPS transmits voltage to the first transfer roller

inside the transfer belt. For each color, the image on the surface of the photoconductor drum is

transferred to the surface of the transfer belt through the charge difference between the surface of

the photoconductor drum and the first transfer roller, which occurs during the direct surface

contact between the photoconductor drum and the transfer belt.

Service Tips

Do not touch the surface of the transfer belt directly by hand. Sebum on the skin may cause

charge difference on the surface, to which the toner cannot adhere correctly, which may lead to

Page: 24
periodic blank spots on the page or light printing. Do not use solvent or other cleaners to clean the

surface of the transfer belt. If surface scratch or charge difference is caused by solvent or other

cleaners, there may be blank or light spots on the printed page.

2.4.5 Second transfer

Transfer belt Second transfer

roller
Paper

Four-color image on the transfer belt will be transmitted to the second transfer roller. When

the image on the transfer belt reaches the predetermined point, the system will rub the paper by

timing until the paper just moves to the position between the transfer belt and the second transfer

roller. HVPS transmits the voltage to the second transfer roller to generate positive charge. When

the image on the transfer belt reaches the second transfer roller, the negatively charged toner will

stick to the paper and then the whole image is transferred from the transfer belt to the paper.

Service Tips

In the event that there are notches, pits or flat spots on the second transfer roller, its surface

will not get to the paper and transfer belt. As a result, there may be blank or light spots (or periodic

blank or light areas) on the page. If the toner is not completely transferred, the color of the whole

Page: 25
page may be light or partly blank due to the following reasons:

a. The second transfer roller fails to get to the transfer belt correctly.

b. HVPS has no voltage. The toner is transferred only by contact (no charge effect), and the

contact between HVPS and the second transfer roller can be checked.
2.4.6 Fuser

Fuser heat roller Fuser pressure roller

Paper

Transfer belt

With the help of transfer roller, the paper with image enters the fuser area. The fuser applies
heat and pressure to the paper to melt the toner particles and stick them to the paper permanently.
The fuser drives the paper to the exit roller, which then drives the paper to the paper channel.

Service Tips

In case that the fuser roller is damaged, toner may fall off the paper and the paper may be

jammed.

The toner falling off the paper indicates that there are fuser faults or the paper type is not set

correctly. Be sure to check the paper type settings before replacing the fuser. Printing on heavy

media (such as card paper) and setting the paper type as plain paper are common errors.

Page: 26
 When removing the jammed paper from the fuser, use the fuser release buckle to reduce the

pressure on the paper. Do not transmit the unfused toner through the fuser, if possible. Try to

remove the jammed paper from the fuser in the opposite moving direction.

Page: 27
 2.4.7 Cleaning/Wiping
The printer will perform these two cleaning processes during the imaging process. During these
two processes, the residual toner will be removed from the corresponding modules.
a. Cleaning of transfer belt

Transfer Screw
belt
Cleaning blade
After the image is transferred to the paper by transfer belt, the cleaning blade transfers the residual
toner to the waste toner bottle by the rotating screw.

b. Cleaning of photoconductor drum

Cleaning Photoconductor
blade drum
After the photoconductor drum transfers each color image to the transfer belt, the cleaning
blade will clean the residual toner on the photoconductor drum surface.
Prepare the surface of the photosensitive drum to restart the imaging process.

Page: 28
3. Maintenance

Note: • The appearances of the printers with different models and functions are different, and the
schematic diagram is for reference only.

3.1 Cleaning of printer

：Some parts of the printer are still at high temperature for a short time after using. When
opening the front cover or rear cover to touch the internal parts, do not touch the location with the
high temperature warning label immediately to avoid burns.

: for the purpose of avoiding shock hazards when cleaning the outside of the printer, please
unplug the power cord from the power outlet and disconnect all cables connected to the printer
before cleaning.

Note: • Cut off the printer from the power supply before cleaning.
• Use a neutral cleaner.
• Be careful when using the printer display screen to prevent pressing or damaging the touch
display screen. Please use a soft dry cloth or a cloth dipped with neutral cleaner or ethanol
to clean the surface of the display screen. Do not use any organic solvents, acidic or alkaline
solutions for cleaning.

Note: • Please execute this task every few months.

• Damages to the printer caused by improper handling is not covered by the warranty.
• Do not use household cleaners or detergents, as they may damage the surface of the
printer.
• Make sure that all areas of the printer are dry after cleaning.

1. Turn off the printer power, and then unplug the power cord from the power outlet.
2. Take out the papers from the standard paper tray and the paper tray of the printer.

3. Remove dusts, fluffs and papers around the printer with a banister brush or vacuum cleaner.

Page: 29
4. Wipe the casing and the inside of the front cover of the printer with a soft and lint-free cleaning
cloth

5. Wipe the rubber roller at the bottom with a soft and lint-free cleaning cloth

Page: 30
 3.2 Replacing parts and consumables
3.2.1 Replacing the toner cartridge

Note: If the paper tray is opened, remove it before replacing the toner cartridge.

1. Open the front door and push it down firmly.

2. Pull out the printer toner cartridge tray.

Page: 31
3. Remove the old printer toner cartridge.

4. Unpack the new printer toner cartridge.

Note: Do not expose the bottom of the printer toner cartridge to direct light. Prolonged exposure
to light may cause print quality problems.
• Do not touch the bottom of the printer toner cartridge. Otherwise, the quality of future printing
jobs will be affected.

Page: 32
5. Push the new printer toner cartridge.

6. Push the printer toner cartridge, and then close the closing cover.

Page: 33
 3.2.2 Replacing the waste toner bottle

1. Remove the old waste toner bottle.

Note: Place the waste toner bottle upright to avoid toner leakage.

Page: 34
2. Unpack the new waste toner bottle.
3. Push the new waste toner bottle.

Page: 35
 3.2.3 Replacing the paper tray
1. Remove the old paper tray.

2. Unpack the new paper tray.

3. Push the new paper tray.

Page: 36
 3.2.4 Moving the printer
3.2.4.1 Moving the printer to another location

: for the purpose of avoiding shock hazards, please do not place or use this product near water
sources or in damp places.

: the printer with a weight of more than 18 kg can only be safely lifted by two or more trained
persons.

: for the purpose of avoiding fire or shock hazards, please only use the power cord supplied
with this product or the substitutes approved by the manufacturer.

: Please follow the guidelines below to avoid personal injury or damage to the printer when
moving it:
• Make sure that all closing covers and paper trays are closed.
• Turn off the printer power, and then unplug the power cord from the power outlet.
• Disconnect all power cords and cables from the printer.
• Please carefully roll the printer with a caster base to a new position. Be careful when
passing thresholds and cracks in the floor.
• Always lift the printer with its handles.
• Any cart for moving the printer must have a surface that can support the entire base of the
printer.
• Keep the printer upright.
• Avoid severe vibrations when moving the printer.
• Make sure that your fingers are not under the printer when you put it down.
• Make sure there is enough space around the printer.

Note: Damages to the printer caused by improper movement is not covered by the warranty.

3.2.4.2 Carriage of the printer

Please use the original packaging materials for packing and carriage.

Page: 37
4. Printer panel structure and function descriptions

4.1 LED control panel structure and function descriptions

Consumables
status indicator
light

Paper status
indicator light

Printer status
indicator light

Function button

Power switch and

power, sleep status
light

Page: 38
 4.1.1 The button functions of LED models are defined as follows:
Button
Button name Action and function descriptions
number
Turn on: when the printer is turned off, short press or press and hold this key to turn
on it
Turn off: when the printer is turned on (in ready, error, printing, canceling and sleep
1 Power button status), press and hold this key to turn off it
Wake up: when the printer is in sleep status, short press this key to wake up it
Go into the sleep mode: when the printer is ready, short press this key to make it go
into the sleep mode
Print the information page: when the printer is ready or the toner cartridge is at the
end of its life, press and hold this function button to print the information page, and do
not short press;
Cancel: press and hold this button to cancel the task in progress in the process of data
2 Cancel/continue processing of the print job or printing, and do not short press;
Resume: when the printer is out of paper or there is a paper feed failure, short press to
resume the printing;
Wake up: when the printer is in the sleep status, short press/press and hold this button
to wake up the printer from the sleep status

4.1.2 The LED indicator is defined as follows:

Consumables Power
Printer Paper status Printer status
(CMYK) status breathing
status indicator light indicator light
indicator light lamp
Green light is always
Ready Not bright/flashing Not bright on/ Always on
Orange light flashing
LED Printing
Not bright/flashing Not bright Green light flashing Always on
models Processing
Not Not Orange light is always
Error bright/flashing/Always bright/Always on Always on
on on Red light is always on
Breathing
Sleep Not bright Not bright Not bright lamp
flashing
No bright: the No bright: no Green light is always Always on:
consumables are paper on: ready not in sleep
normal abnormality Green light flashing status
Always on: toner Always on: (bright in 500 Breathing
Notes
cartridge does not paper milliseconds, not lamp
match/is expired/ not abnormalities bright in 1000 flashing:
toner cartridge such as paper milliseconds): the
detected; jam, out of warming up, printing, brightness

Page: 39
Flashing (bright in paper, paper processing changes
500 milliseconds, not feed failure, etc. Green light flashing cyclically
bright in 500 (bright in 500 in a cycle
milliseconds): milliseconds, not of 2s
There is a little bit of bright in 500
toner in the toner milliseconds):
cartridge; canceling
Orange light is
always on: no waste
toner bottle/waste
toner bottle is full
Red light is always
on: failure (except the
waste toner bottle)

Page: 40
 4.2 LED panel structure and function descriptions

LCD panel includes 7 buttons, three LED lights and a 128*32 LCD screen.

WiFi status Printer status

indicator indicator light

Page UP Ok

Cancel Return

Page down

Power button
and power, sleep WiFi
status light

Page: 41
 4.2.1 LCD model button functions
Button function definition of LCD model:

Button
Button name Action and function descriptions
number
Turn on: when the printer is turned off, short press or press and hold this key to
turn on it
Turn off: when the printer is turned on (in ready, error, printing, canceling,
Power
1 calibration and sleep status), press and hold this key to turn off it
button
Wake up: when the printer is in sleep status, short press this key to wake up it
Go into the sleep mode: when the printer is ready, short press this key to make it
go into the sleep mode
WiFi model:
1. WiFi unlinked state
Short press: turn on the AP and print the “WiFi Wizard Page”
(Link to the last linked WiFi hotspot: automatically connect in 2 minutes)
Press and hold: WPS link to confirm the WiFi linked state (press and hold for 2s
to perform wps search)
WiFi 2. WiFi linked state
2 button/Toner Short press: print the “WiFi Wizard Page”
save button Press and hold: disconnect the current WiFi link;
(Note: press and hold WiFi shortcut for 2s to cancel wifi link or wps search)
Non-WiFi models:
Short press: a button for activating the toner save function
Press and hold: ineffective
Wake up: when the printer is in the sleep status, short press/press and hold this
button to wake up the printer from the sleep status

Menu return button: return to the previous level from the menu items at all
levels, and return to the ready interface from the top level of the menu;
3 Return
Wake up: when the printer is in the sleep status, short press/press and hold this
button to wake up the printer from the sleep status

Page up: page up at all levels of the menu interface, and cycle through each level
of menu
Single parameter increment: cycle upward to select in the parameter setting
interface
4 Page UP IP address bit parameter setting: cycle upward to select in the IP address
setting interface
Wake up: when the printer is in the sleep status, short press/press and hold this
button to wake up the printer from the sleep status
Short press this button in the ready status to enter the menu
Page down: page down at all levels of the menu interface, and cycle through
5 Page down
each level of menu

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 Single parameter decreasing: cycle downward to select in the parameter setting
interface
IP address bit parameter setting: press this key to move the cursor to the next
position to edit the parameters in the IP address setting interface
Wake up: when the printer is in the sleep status, short press/press and hold this
button to wake up the printer from the sleep status
Short press this button in the ready status to enter the menu
Menu item confirmation: confirm the selection item entry in the menu item
selection interface
Parameter setting confirmation: confirm the parameter setting of this position
in the parameter setting interface. The parameter input item will move one bit
backward, when the parameter is at the last bit, the parameter setting will be
6 OK completed and it will return to the upper level of the menu
Function execution: execute the option function in the specific function
selection of the menu
Wake up: when the printer is in the sleep status, short press/press and hold this
button to wake up the printer from the sleep status
Short press this button in the ready status to enter the menu
One bit backspacing of multi-digit parameter setting (for example: IP
address): the parameter setting bit backspaces one bit to the left in the parameter
input setting interface
In the case of a printing job: short press to cancel the current printing job
After entering the menu, if the LCD displays “WPS connecting...PIN code:
7 Cancel
XXXXXXXX”, cancel the connection;
In the user interaction confirmation interface: the user needs to select the “No”
for confirmation
Wake up: when the printer is in the sleep status, short press/press and hold this
button to wake up the printer from the sleep status

Page: 43
 4.2.2 LCD model indicator light function
The functions of LCD model indicator light are defined as follows:

Power
Printer WiFi status Printer status indicator
LCD panel breathing
status indicator light
lamp
Green light is always
on: ready
Green light flashing
(bright in 500
WiFi model milliseconds, not bright
Always on: WiFi is in 1000 milliseconds):
connected warming up, printing,
Flashing (LED is processing, calibrating
bright for 500ms/ not Green light flashing
bright for 500ms): (bright in 500
Always on:
connect the saved milliseconds, not bright
not in sleep
wifi in 500 milliseconds):
status
Flashing (LED is canceling
Descriptions Breathing
bright for 1s/ not Orange light flashing
of light lamp
bright for 1s): WPS (bright in 500
display flashing:
-- -- search is in progress milliseconds, not bright
the
Not bright: WiFi is in 500 milliseconds):
brightness
disconnected or the there is a little bit of in
changes
printer is in the sleep the toner cartridge, and
cyclically
status the waste powder bottle
in a cycle
Non-WiFi models will be full
of 2s
Always on: toner Orange light is always
save function is on: the toner cartridge of
activated the printer is abnormal
Not bright: toner save (not existing, not
function is not matching, and at the end
activated of its life), and the waste
toner cartridge is full or
does not exist;
Red light is always on:
failure
Display menu
WiFi model:
options/warning
displays WiFi status
information
Overall Non-WiFi model: Green light is always on/
Ready (CMYK toner Always on
status displays the opening Orange light flashing
will be
and closing of toner
exhausted/waste
save mode
toner container
Page: 44
 will be full)
WiFi linked
dynamic state
WiFi model:
displays WiFi status
Show
Printing Non-WiFi model:
corresponding Green light flashing Always on
Processing displays the opening
status
and closing of toner
save mode
WiFi model:
displays WiFi status
Show the Orange light is always
Non-WiFi model:
Error corresponding on Always on
displays the opening
error message Red light is always on
and closing of toner
save mode
Breathing
Sleep Close Not bright Not bright lamp
flashing

Page: 45
5. Error display and troubleshooting
5.1 Inspection prior to repair
5.1.1 Precautions for inspection prior to repair

Caution - shock hazards: this symbol on the product means that there is dangerous voltage in
the working area. Unplug the power plug of the product before working. Be careful if the product
must be powered on to perform the task.

Caution - shock hazards: this product uses an electronic power switch, which cannot
physically disconnect the input AC voltage. To avoid the shock hazards, be sure to unplug the
power cord on the printer to cut off the AC voltage.

Caution - shock hazards: to avoid the shock hazards when removing the covering plate or
opening the door for troubleshooting, do not touch the exposed wires or circuits, if the printer is
connected to the power outlet.

Caution - shock hazards: to avoid the shock hazards and prevent the printer from being
damaged, unplug the power cord from the power outlet and disconnect it from any external
equipment before connecting or disconnecting any cables, circuit boards or components.

Caution - high temperature surface: the inside of the printer may be very hot. To reduce the
injury risks caused by high temperature components, please wait for them to cool before touching
their surfaces.

5.1.2 Work environment

1) After the power cord is unplugged from the power outlet, check whether it is broken,

short-circuited, open-circuited or incorrectly connected.

2) Ensure that the printer is properly grounded.

3) Ensure that the power cord voltage is within 10% of the rated voltage.

4) Place the printer on a stable and horizontal surface.

5) Keep the room temperature between 10°C and 35°C. Keep the relative humidity between 20%

and 80%.

6) Avoid placing the printer in a dusty place.

7) Avoid exposing the printer to ammonia or other harmful gases.

8) Avoid placing the printer in a hot or humid area (near water or humidifier).

9) Avoid exposing the printer to direct sunlight.

10) Keep the room where the printer is placed well ventilated.

Page: 46
11) Avoid placing the printer in a place where its vents will not be blocked.

5.1.3 Preliminary printer troubleshooting

1. Check whether its appearance is damaged (printer defects may be related to its appearance
damage)
2. Confirm the startup and shutdown (check whether the printer can warm up normally or what
faults are reported)
3. Check whether there is a large amount of toner or dust in the printer, and please clean. (chip
contact point, paper roller - portrait problem, toner cartridge recognition failure, no paper fed,
paper jam, etc.)
4. Replace the toner cartridge and make confirmation (general portrait problems and errors
reported in the toner cartridge will be related to the toner cartridge)
5. Please replace the paper products for testing (paper passing failure)
6. Restore factory settings (setting failure)
7. Print the information page to confirm the printer usage
8. Set the color calibration first in case of misregistration in printing

5.1.3.1 Paper requirements

1. Loading paper correctly

1) Make sure the paper is loaded flat in the tray

Load paper correctly Load paper incorrectly

2) Do not install or remove the tray in the process of printing

3) Do not load too much paper, and ensure that the paper stack height is lower than the paper
loading limit indicator.
4) Do not slide the paper into the tray, and load the paper as shown in the figure

Page: 47
5) Ensure that the paper guide is placed correctly and the paper or envelope shall not be pressed
tightly
6) After loading the paper, push the tray into the printer

2. Using paper recommended

1) Use new, undamaged paper and paper recommended or special media
2) Do not load wrinkled, shrunk, damp, bent or curled paper
3) Before loading paper, it shall be tightened, unfolded and the edges of the paper shall be aligned

4) Do not use paper that has been hand-cut or trimmed

5) Do not mix papers in different sizes, weights or types in the same tray
6) Ensure that the paper size and type are set correctly on the computer or printer control panel
7) Please understand the recommended printable side of the paper before loading them. which is
usually indicated on the paper packaging.
8) Do not use coated paper unless they are specifically designed for electronic phototypesetter
printing.
9) Store paper as required by the manufacturers

Page: 48
 5.1.3.3 How to restore the factory settings

1) LED model
Method 1:
After pressing the power button to turn on, press and hold the Cancel/Continue button until the
two green status lights on the panel flash at the same time (the flashing interval is 100ms), and
then release the button. Wait for the factory settings to be restored successfully, and the printer will
restart automatically.
Method 2:
1. Open the computer’s “Start Menu” - ”Control Panel” - view “Devices and Printers”.
2. Right click the printer icon, and select “Printer Properties” in the pull-down menu.
3. Enter the “Printer Settings” option.
4. Select “More Settings” to enter the “Printer System Settings” interface.
5. Click the “Restore Factory Settings” button to complete the restoration of factory settings.

2) LCD model

1. Press” ”button to enter the menu setting interface.

2. Press the “OK” button to select the “1. System Settings” option.
3. Press the direction buttons “▲” or “▼” to select the “5. Restore Factory Settings”, select “Yes”,
and press the “OK” button.

3) Restoring the factory settings of the embedded Web server

※The factory settings of the network printer can also be restored through its embedded Web
server
1. The printer has been connected to the network. Enter the IP address of the printer in the
address bar of the Web browser to access its embedded Web server.
2. Click the “User Management” option, enter the correct “Username” and “Password”, and then
click “Restore Factory Settings”. The printer will automatically restart after the factory
settings are restored.

Note: after the factory settings of the printer are restored, the administrator’s username is
restored to admin, and the login password is restored to 000000.

Page: 49
 5.1.3.4 Printing information report

5.1.3.4.1 LED panel model

You can print the Demo page and the information page by pressing and holding the
“Cancel/Continue” button on the printer control panel. These pages can help you
quickly understand product information, and diagnose and resolve product faults. You can print
other information pages in the following steps.
1. Open the computer's “Start Menu” -” Control Panel” - view “Devices and Printers”.
2. Right click the printer icon, and select “Printer Properties” in the pull-down menu.
3. Enter the “Printer Settings” option.
4. Select “More Settings” to enter the “Printer System Settings” interface.
5. Select the information page to be printed, and click the “Print” button to complete its printing.
The printable product report options include Demo page, information page, quality test page, PCL
font list page, PS font list page, and all information page.

Note: The above product report is the most comprehensive, and the product report of the model
you actually use may be different from it.

5.1.3.4.2 LCD panel model

1. Press “ ”button on the printer control panel to enter the ready interface.
2. Press the direction buttons “▲” or “▼” to select the “Print Information Report”option.
3. Press “OK” button to print the information report, and you can print the product report as
needed.
Printable product reports include demo page, information page, menu structure page, network
configuration page, WiFi hotspot list page, quality test page, PCL font list page, PS font list page,
and all printing information page.

Page: 50
5.1.3.4.3 Information page descriptions

Firmware
version
Consumables information

Machine serial number

Number of pages printed

by the machine

Page: 51
 5.1.3.4.4 Network configuration information page descriptions

IP
informat
ion

Page: 52
 5.1.3.5 Color calibration setting method (LED model)

1. Open the computer’s “Start Menu” -” Control Panel” - view “Devices and Printers”.
2. Right click the printer icon, and select “Printer Properties” in the pull-down menu.
3. Enter the “Printer Settings” option.
4. Select “More Settings” to enter the “Printer System Settings” interface.
5. Select “Complete Calibration” and “Position Calibration” in the “Color Calibration” option box,
and then click "Calibrate" to complete the setting.

Note: in the event that the environment where your printer is used has undergone major changes,
such as major changes in temperature or humidity, calibration may be triggered automatically.
• When your printer completes a certain amount of tasks, calibration may be triggered
automatically.
• If you replace the toner cartridge of your printer, calibration may be triggered automatically.
• In the calibration process, please do not perform other operations on the printer, such as pressing
the panel buttons, restarting the printer.
• In the calibration process, the green printer status indicator light flashes until the calibration is
completed. Please restart the printer, in case that it fails to calibrate
• In the event that the waste toner bottle of your printer is abnormal, it will fail to calibrate.

Page: 53
 5.1.3.6 Color calibration setting method (LCD model)
1. Press “ ”button on the printer control panel to enter the ready interface.
2. Press “▲” or “▼” to select “Printing Settings”-”Color Calibration” to carry out “Complete
Calibration” and “Position Calibration”.

Page: 54
5.2 Error messages
Error prompts Error reasons Solutions

The printer is not 1. The USB cable or power 1. Please connect the USB cable

connected cord is not connected and power cord correctly;

2. The driver is installed 2. Install the correct driver;

incorrectly 3. Replace the controller board;

3. Controller board failure

The front cover is 1. The left side of the front 1. Please open the front cover and

open cover is not properly closed close it again;

2. The light side of the front 2. Please open the front cover and

cover is not properly closed close it again;

3. Front cover sensor switch 3. Re-connect/replace the front

cable defects cover sensor switch cable

4. Front cover sensor switch 4. Replace the front cover sensor

defects switch

5. Laser defects 5. Replace the laser

6. High voltage board defects 6. Replace the high voltage board

Open the rear cover 1. The rear cover is not 1. Please open the rear cover and

properly closed close it again.

2. Fuser (probe) sensor 2. Replace the fuser (probe) sensor

defects 3. Replace the fuser (probe) sensing

3. Broken fuser (probe) handle

sensing handle

C/M/Y/K toner 1. The toner cartridge is not 1. Please install the toner cartridge

cartridge is not installed or not correctly correctly

installed installed 2. Clean the contact point of the

2. The contact point of the toner cartridge chip

toner cartridge chip is dirty 3. Replace the toner cartridge

3. The toner cartridge chip is assembly

damaged 4. Re-connect/replace the toner

Page: 55
 4. The toner cartridge chip cartridge chip cable

cable is pulled out or 5. Replace the spring of the contact

broken point of the high voltage board

5. The spring of the contact chip

point of the high voltage

board chip has deformation

C/M/Y/K toner 1. The toner cartridge model Please replace the corresponding

cartridge does not does not match toner cartridge

match 2. The toner cartridge chip is

damaged

C/M/Y/K toner 1. The toner in the cartridge Please replace the corresponding

cartridge is at the has run out toner cartridge

end of its life 2. The toner cartridge chip is

damaged

The waste toner 1. The waste toner cartridge is 1. Please install the waste toner

cartridge is not not installed or not cartridge correctly

installed correctly installed 2. Re-connect/replace waste toner

2. Waste toner cartridge cartridge sensor board cable

sensor board cable defects 3. Replace waste toner cartridge

3. Waste toner cartridge sensor board

sensor board defects 4. Replace the high voltage board

4. High voltage board defects 5. Replace the controller board

5. Controller board defects

The waste toner The waste tone bottle is full Place replace waste toner cartridge;

cartridge is full

The waste toner The waste tone bottle will be Place replace waste toner cartridge in

cartridge will be full full time;

There is a little bit of 1. The toner in the cartridge Please replace the corresponding

toner in the will run out toner cartridge in time

C/M/Y/K toner 2. The toner cartridge chip is

cartridge; damaged
Page: 56
The paper source
does not match
1. The paper used is 1. Set the paper by the panel or the
Automatic input tray inconsistent with the paper
driver to be consistent with the
paper settings do not set by the panel or the
driver paper used
match
2. Controller board defects 2. Replace the controller board
No matching tray
found

1. Paper tray sensor switch 1. Replace the paper tray sensor

Automatic input tray
defects switch
is not pushed in 2. Controller board defects
2. Replace the controller board
1. Remove the paper from the

1. The output bin is too full output bin

2. All‐paper sensor cable 2. Re-connect/replace the all‐
defects
paper sensor cable
3. All‐paper sensing handle
The output tray is 3. Replace the all‐paper sensing
defects
full 4. All‐paper sensing handle handle
spring defects 4. Reinstall/replace the all‐paper
5. All‐paper sensor defects sensing handle spring
6. Controller board defects
5. Replace the all‐paper sensor
6. Replace the controller board

Page: 57
5.3 Common malfunctions
Defects Causes of defects Solutions

Power off when 1. The power supply board 1. Re-connect/replace the power

booting cable is pulled out/damaged supply board cable

2. Power supply board defects 2. Replace the power supply board
3. Controller board defects 3. Replace the controller board

Black screen 1. Panel FFC is pulled 1. Re-connect/replace the panel

out/damaged FFC
2. LCD screen defects 2. Replace the LCD screen
White screen
3. Panel defects 3. Replace the panel
4. Controller board defects 4. Replace the controller board

Abnormal noise 1. Toner cartridge assembly 1. Replace the toner cartridge

defects assembly
2. CMY or K/ transfer belt or 2. Clean the foreign matters of the
fuser driving motor is dirty driving motor
with foreign matters 3. Replace the main drive assembly
3. Main drive assembly 4. Replace the fuser drive assembly
defects
4. Fuser drive assembly
defects

Repeated paper feed 1. Too much static electricity 1. Move the paper head by hand for

(multiple pieces of in the printing paper separating

paper for printing) 2. The print paper is damp or 2. Replace the printing paper

glues together 3. Replace the rubber roller

3. Rubber roller assembly assembly

defects

Wrinkled printing 1. The double-sided printing 1. Re-close the double-sided

paper rear cover is not correctly printing rear cover

closed 2. Replace the fuser

2. Fuser defects

Page: 58
 5.4 Fault codes
Warnings!
This product has a self-diagnostic function. In the event that a fault is detected, an error code
warning message will be displayed on the screen or computer.

Error code Cause Inspection and measures

Internal error of printer The heat roller works at full
01.001 power for a too long time
Internal error of printer The temperature of the heating
01.002 roller rises at a low speed

Internal error of printer

Heat roller thermistor anomalies
01.003
The temperature of the heating 1. Check the fuser cable;
Internal error of printer
roller exceeds the temperature 2. Replace the fuser;
01.004 limit (hardware error) 3. Replace the power supply board;
The temperature of the heating 4. Replace the controller board.
Internal error of printer
roller exceeds the temperature
01.005 limit
Internal error of printer
Power detection anomalies
01.006
Internal error of printer Thermistor signal acquisition
01.007 anomalies
Internal error of printer DC motor is not started (transfer
02.001 belt control motor)
Internal error of printer DC motor is not turned off
02.002 (transfer belt control motor)
Internal error of printer DC motor is at a slow rotating
02.003 speed (transfer belt control motor) 1. Check the motor cable;
Internal error of printer DC motor is at a fast rotating 2. Replace the motor;
02.004 speed (transfer belt control motor) 3. Restart the printer;
Internal error of printer DC motor is jammed (transfer belt 4. Replace the controller board;
02.005 control motor)
Internal error of printer DC motor is not started (color
02.006 toner cartridge control motor)
Internal error of printer DC motor is not turned off (color
02.007 toner cartridge control motor)

Page: 59
 DC motor is at a slow rotating
Internal error of printer
speed (color toner cartridge
02.008
control motor)
DC motor is at a fast rotating
Internal error of printer
speed (color toner cartridge
02.008
control motor)
Internal error of printer DC motor is jammed (color toner
02.008 cartridge control motor)
Internal error of printer
Laser motor stabilization timeout
03.001 1. Restart the printer;
Internal error of printer Laser line synchronization 2. Check the laser cable;
03.002 stabilization timeout 3. Replace the laser;
Internal error of printer 4. Replace the controller board;
Laser line synchronization loss
03.003
Internal error of printer
System file 1 verification failure
04.001
Internal error of printer
System file 2 verification failure
04.002 1. Restart the printer;
Internal error of printer 2. Replace the controller board;
System file 3 verification failure
04.003
Internal error of printer
I2C communication error
04.004
Internal error of printer 1. Restart the printer;
Image output unit anomalies
05.001 2. Replace the controller board;

Page: 60
5.5 Removing the paper jammed
5.5.1 Identifying the location of the paper jammed

No. Paper jam location

1 Output bin

Bypass tray
2
assembly

3 Automatic input tray

Double-sided
4
printing rear cover

Page: 61
 5.5.2 Removing the paper jammed
1. Paper jammed in automatic input tray
1) Pull out the tray

2) Remove the paper jammed

3) Push the tray

4) Open the rear cover

5) Remove the paper jammed

Page: 62
6) Close the rear cover
2. Paper jammed in manual input tray
1) Remove the jammed paper

2) Open the front door and push it down firmly

3) Close the front door

3. Paper jammed in rear cover

1) Open the rear door

Page: 63
 : the inside of the printer may be very hot. To avoid the risk of being burned by hot
components, please wait for the surface to cool down before touching the components.

2) Remove the paper jammed

a) Paper jammed in fuser zone

b) Paper jammed below the fuser

Page: 64
3) Close the rear cover

Page: 65
5.6 Paper jam troubleshooting
Error reasons Solutions

Paper jammed in 1. Re-load the paper

automatic input tray 2. Replace the automatic input tray

Automatic input tray 3. Clean/replace the rubber roller

fails to feed the paper 4. Replace the controller board

No paper in automatic

input tray

Paper jammed in 1. Re-connect/replace the manual feed

manual input tray sensor cable

Manual feed fails 2. Replace the manual feed sensing handle

3. Reinstall/Replace the spring of manual
No paper in manual feed sensing handle
input tray 4. Replace the manual feed sensor

5. Replace the controller board

Paper jammed in exit 1. Re-connect/replace the ejection sensor

cable
2. Exchange the ejection sensing handle
3. Reinstall/exchange the ejection sensing
spring
4. Replace the ejection sensor
5. Replace the high voltage board

Paper jammed in the 1. Re-connect/exchange the feed sensor

middle cable
2. Reset/exchange the feed sensor spring
3. Exchange the feed sensor handle

4. Exchange the feed sensor

5. Replace the controller board

Paper jammed in duplex 1. Exchange double-sided back cover

unit assembly

2. Replace the fuser

Page: 66
 5.7 Image quality problems

Symptom Possible cause Suggested remedy

The printout is blank  Laser FFC defects  Re-connect or replace the laser FFC
 Laser defects  Replace the laser
 High voltage board defects  Replace the high voltage board
 Controller board defects  Replace the controller board

The printout is  Toner cartridge assembly defects  Replace the toner cartridge assembly
monochrome (all  Laser FFC defects  Re-connect or replace the laser FFC
black, blue or  Laser defects  Replace the laser
yellow)  Transfer belt assembly defects  Replace the transfer belt assembly
 High voltage board defects  Replace the high voltage board
 Controller board defects  Replace the controller board

Colored lines appear ※When periodic horizontal lines appear  Replace the toner cartridge assembly
horizontally in the printout, you can confirm which  Reinstall or exchange the conductive
roller has defects by measuring the spring of high voltage board
distance between the lines. See Appendix  Replace the transfer belt assembly
1 for the circumference of each roller.
 Toner cartridge assembly defects
 Defects of conductive spring of high
voltage board
 Transfer belt defects
Spots/regularized ※When periodic spots appear in the  Replace the toner cartridge assembly
spots appear in the printout, you can confirm which roller has  Clean the transfer belt assembly
printout defects by measuring the distance between (transfer belt, transfer roller, and
the spots. See Appendix 1 for the coupling gear)
circumference of each roller.  Replace the transfer belt assembly
 Toner cartridge assembly defects
 There are contaminants or spilled
toner on the transfer belt assembly

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  The transfer belt cleaner and its waste
toner nozzle are leaking or damaged

Colored lines appear  Toner cartridge assembly defects  Replace the toner cartridge assembly
vertically  There are contaminants or spilled  Clean the transfer belt assembly
toner on the transfer belt assembly (transfer belt, transfer roller, and
 The transfer belt cleaner and its waste coupling gear)
toner nozzle are leaking or damaged  Replace the transfer belt assembly

White lines appear  Toner cartridge assembly defects  Replace the toner cartridge assembly
vertically  Laser defects  Replace the laser

The printout is light  Toner cartridge assembly defects  Replace the toner cartridge assembly
(faded)  Laser FFC defects  Re-connect or replace the laser FFC
 Laser defects  Replace the laser
 High voltage board defects  Replace the high voltage board
 Controller board defects  Replace the controller board

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Gray or colored  Toner cartridge assembly defects  Replace the toner cartridge assembly
background appears  Laser defects  Replace the laser
in the printout  There are contaminants or spilled  Clean the transfer belt assembly
toner on the transfer belt assembly (transfer belt, transfer roller, and
 The transfer belt cleaner and its waste coupling gear)
toner nozzle are leaking or damaged  Replace the transfer belt assembly

Multiple images  Toner cartridge assembly defects  Replace the toner cartridge
appear periodically  Fuser defects  Replace the fuser
 Power supply board defects  Replace the power supply board

The toner is fused  Fuser defects  Replace the fuser

insecurely (the toner  Power supply board defects  Replace the power supply board
is easy to be wiped
off)

The printout is  The automatic paper tray’s paper  Re-load the paper
slanted guides are not aligned to the correct  Replace the rubber roller
position.  Replace the laser
 The manual paper tray’s paper guides
are not aligned to the correct position.
 The rubber roller is worn or
contaminated
 Laser defects

Page: 69
The printout is not  Toner cartridge assembly defects  Replace the toner cartridge assembly
uniform  Laser defects  Replace the laser
 There are contaminants or spilled  Clean the transfer assembly (transfer
toner on the transfer module belt, transfer roller, coupling gear)
 The transfer belt cleaner and its waste  Replace the transfer belt assembly
toner nozzle are leaking or damaged

Copies have missing  Toner cartridge assembly defects  Replace the toner cartridge assembly
parts in them  Laser defects  Replace the laser
 There are contaminants or spilled  Clean the transfer assembly (transfer
toner on the transfer assembly belt, transfer roller, coupling gear)
 The transfer belt cleaner and its waste  Replace the transfer belt assembly
toner nozzle are leaking or damaged  Replace the main drive assembly
 The main drive assembly gear and
coupling are worn or damaged
Copies have missing  Toner cartridge assembly defects  Replace the toner cartridge assembly
color in them  Defects of conductive spring of high  Exchange the conductive spring of
voltage board OPC high voltage board OPC
 Transfer belt defects  Replace the transfer belt assembly
 High voltage board defects  Replace the high voltage board
 Controller board defects  Replace the controller board

Copies have  The automatic paper tray’s paper  Re-load the paper
incorrect margin guides are not aligned to the correct  Replace the rubber roller
position.  Replace the laser
 The manual paper tray’s paper guides
are not aligned to the correct position.
 The rubber roller is worn or
contaminated
 Laser defects

Page: 70
Polychrome is  Laser defects  Adjust the color calibration settings
inaccurate (see Section 8.1.7 for concrete
operation methods)
 Replace the laser

Page: 71
6. Disassembly and Assembly
Preparations before disassembling:
1. The printer needs to be disconnected from all external power supplies prior to disassembly.
2. The cable tie needs to be removed prior to disassembly. The cable tie must be exchanged during
reassembly to avoid wire pinching, paper path blocking, or restricted mechanical movement.
3. The removed toner cartridge assembly must be protected from light in case of affecting the print
quality.
4. Unless otherwise specified, the components shall be reassembled in the reverse order of
disassembly.
5. Please wear gloves prior to the first disassembly to avoid being bruised.
6.1 Disassembly Steps

Preparations
prior to
disassembling

Toner
Manual Tray sensor Left and Fuser probe Fuser exit Rubber
cartridge
feed sensor switch right cover sensor sensor roller
assembly

Front and Top

Left Right
rear cover
cover cover
cover assembly

Motor
Transfe Autom Front High Power Waste
Control (C/M/Y), Exit
r belt atic cover voltage supply Coolin toner
ler motor Laser sensor Fuser
assem feed sensor board board g fan cartridge
board (K/transport board
bly sensor switch (HVPS) (LVPS) sensor
belt)

Main
Motor
drive
(fuser)
assembly

Graded Pickup
clutch clutch

Graded
belts, gears

Page: 72
6.2 Disassembly tools

Cross screwdriver Six-angle screwdriver (6

angles T10 blades)

Tweezers Spring hook

Page: 73
 6.3 Disassembly steps
6.3.1 Disassembly of left cover
1. Pull out the automatic input tray, and use a six-angle screwdriver (T10) to remove the two
fixing screws on the left cover (as shown below)

2. Open the front and rear covers of the printer

3. Move the side of the printer out of the desktop, and open the back-end buckle of the left cover
of the printer with your left hand while opening the buckle A at the bottom of the printer with your
right hand

○
A

Page: 74
4. Unclench the two buckles connecting the left cover and the upper cover (from left to right) with
tweezers

5. Loosen the buckle B at the bottom of the left cover and remove the left cover

○
B

6.3.2 Disassembly of right cover

1. Open the front and rear covers of the printer, remove the waste toner cartridge, and use a
six-angle screwdriver (T10) to remove the two fixing screws on the right cover

Page: 75
2. Move the side of the printer out of the desktop, and open the back-end buckle of the right
cover of the printer with your left hand while opening the buckle A at the bottom of the printer
with your right hand

○
A

3. Unclench the two buckles connecting the left cover and the upper cover (from right to left)
with tweezers

Page: 76
4. Loosen the buckle B at the bottom of the left cover and remove the left cover

○
B

Page: 77
 6.3.3 Disassembly of toner cartridge assembly
1. Open the front cover, push aside 4 pairs of toner assembly buckles, and then take out the toner
cartridge (tips: do not touch the OPC surface of the toner cartridge with your hands, OPC shall be
protected from light for a long term to avoid affecting the print quality)

2. Disassemble the toner cartridge frame

Use tweezers to move the catch
of the toner cartridge frame to
Lift up here
the right to unlock
Take out the left side of the frame, while taking
and then lift the right side of the out the toner
frame to get the entire frame out cartridge frame

6.3.4 Disassembly of rear cover

1. Use a cross screwdriver to remove the left buckle screw, and take out the buckle

Buckle

Page: 78
2. Move to the left to remove the rear cover (along the direction of arrow)

6.3.5 Disassembly of front cover

1. Use the tip of a straight screwdriver to push out the hinge pins on the left and right sides of the
front cover to the right (place the tweezers in the position shown below to prevent the hinge pins
pushed out from falling and losing)

2. Remove the front cover after loosening the links of the left and right door

Left latch Right latch

Page: 79
 6.3.6 Disassembly of transfer belt assembly
1. Push aside the connecting wire protecting cover on the right side of the power supply board by
hand, use a six-angle screwdriver (T10) to loosen the screws on high voltage board and take out
the wiring harness, and disconnect the wiring harness connecting the power controller board

2. Use the spring hook to loosen the two retaining springs and take them out

3. Unplug the connecting line that the arrow indicates, use a six-angle screwdriver (T10) to
remove the fixing screw on transfer belt bracket, and then take out the sheet metal bracket

Sheet
metal
bracket

4. Loosen the drive gear of transfer belt, press the left buckle, and take out the transfer belt (this
operation is recommended to be done by two persons A and B)
A. Use tweezers to push out the drive gear of transfer belt to the left, and press the left buckle

Page: 80
 Left buckle

Drive gear of transfer

belt

B. Pull out the transfer belt from the back of the printer and take it out (do not touch or scratch the
surface of the transfer belt and the transfer roller while removing them to avoid print quality
problems)

6.3.7 Disassembly of toner spot sensor

1. Remove the transfer belt assembly, use a cross screwdriver to remove 3 fixing screws, and then
take out the back sensor.

2. Disconnect the two connecting harnesses and take out the sensor.

Page: 81
 6.3.8 Disassembly of controller board cover
Remove the left cover, use a six-angle screwdriver (T10) to remove one fixing screw, and then
take out the protecting cover

6.3.9 Disassembly of controller board

Remove the left cover and the controller board protection cover. Disconnect all connecting lines of
the controller board, use a six-angle screwdriver (T10) to remove 5 fixing screws, and then take
out the controller board.

6.3.10 Disassembly of controller board holder

Remove the left cover, take out the controller board, use a six-angle screwdriver (T10) to remove
4 fixing screws on the controller board holder and take it out

Page: 82
 6.3.11 Disassembly of motor (CMY)
1. Remove the left cover, force apart the buckles on the motor cover in the frame to the direction
that the arrow indicates and take out the black protecting cover, disconnect the motor connecting
lines, and use a six-angle screwdriver (T10) to remove 3 fixing screws and take out the motor.

6.3.12 Disassembly of motor (K/transport belt)

Remove the left cover, force apart the buckles on the motor cover in the frame to the direction that
the arrow indicates and take out the black protecting cover, disconnect the connecting lines, and
use a six-angle screwdriver (T10) to remove 3 fixing screws and take out the motor.

6.3.13 Disassembly of motor (fuser)

Remove the controller board, use a six-angle screwdriver (T10) to remove 4 fixing screws on the
controller board holder and take it out. Disconnect the motor connecting lines, and use a six-angle
screwdriver (T10) to remove 2 fixing screws and take out the motor.

Page: 83
 6.3.14 Disassembly of graded clutch
1. Remove the controller board, use a six-angle screwdriver (T10) to remove 4 fixing screws on
the controller board holder and take it out.

2. Use the tip of tweezers to remove the E-clip (A), and then remove the gear of the graded clutch
(B). Disconnect the clutch connecting line and take out the clutch

○
B

Clutch
○
A

6.3.15 Disassembly of top cover assembly

1. Remove the left and right covers of the printer, remove the controller board protecting cover,
and disconnect the lines connecting the panel and the controller board.

Page: 84
2. Use a six-angle screwdriver (T10) to remove 2 fixing screws, and use tweezers to pry up 3
buckles.

3. Lift the front end of the top cover, hold both sides of the top cover with hands, lift it to the front
end and pull it out by swinging to the front end slightly.

6.3.16 Disassembly of board of control panel

Remove the top cover, use a cross screwdriver to remove 3 fixing screws, disconnect the flat
connecting lines and take out the board of control panel

Flat
connecting line

Page: 85
 6.3.17 Disassembly of laser
1. Remove the left and right covers of the printer, remove the controller board protecting cover,
and disconnect 3 flat connecting lines on controller board and 2 flat connecting lines on high
voltage board

2. Disconnect the flat connecting harness (A) and release the locking spring (B) by the spring
hook
○
B

○
A

3. Use a six-angle screwdriver (T10) to remove 5 fixing screws, and then remove the stop block

Page: 86
 6.3.18 Disassembly of exit sensing arm and exit sensor board
1. Remove the top cover of the printer, and back out the sensing arm towards the right as indicated
by the arrow. Left sensing Right sensing
arm arm

Be careful not to
damage the
sensing handle
when backing it
out

2. Disconnect the connecting cable of the exit sensor board, use a six-angle screwdriver (T10) to
loosen one fixing screw, and then take out the board

6.3.19 Disassembly of main drive assembly

1. Remove the left cover, right cover, top cover and controller board protecting cover. Disconnect
the connecting harness on the laser connecting plate, and take out the connecting harness in the via
hole

Page: 87
2. Take the cable A out of the inner via hole, and use a six-angle screwdriver (T10) to loosen 6
fixing screws, and then remove the main drive assembly.

○
A

6.3.20 Disassembly of pickup clutch

Remove the main drive assembly. Use tweezers to remove the E-clip (A), and then remove the
gear of the pickup clutch (B). Disconnect the connecting line and take out the clutch (be careful
not to lose the E-clip during disassembly as it is small)

Clutch gear ○
A

6.3.21 Disassembly of graded belt and gear

1. Remove the main drive assembly and the pickup clutch, press tweezers against the buckle,
remove the gear and take out the belt

Page: 88
 6.3.22 Disassembly of cooling fan
Remove the right cover, disconnect the connecting line of the high-voltage board, and then
remove the fan (pay attention to the direction of the fan when installing, and the gasket needs to be
stuck on the indicated area of the fan)

6.3.23 Disassembly of high voltage board (HVPS) assembly

1. Remove the right cover, push aside it by hand, remove the protective cover of the power supply
board connecting cable, and disconnect all connecting harnesses of the high voltage board.

2. Disconnect all connecting lines of the high voltage board in the red frame, shear off the cable tie
here, use a six-angle screwdriver (T10) to remove 4 fixing screws, and then take out the high
voltage board (HVPS)

Shear off the cable

tie here

Page: 89
 6.3.24 Disassembly of power supply board (LVPS) assembly
1. Remove the right cover of the printer. Remove the connector protecting cover after removing
the screws with a cross screwdriver, and then press tweezers against two buckles inwards

Connector
protecting
cover

2. Use tweezers to push out the buckle inside from the round hole of the rear cover and take out
the connector

3. Push aside it by hand, remove the protecting cover of the power supply board connecting cable,
and then disconnect the connecting lines at the both ends of the power supply board.

Page: 90
3. Use a six-angle screwdriver to remove the two fixing screws, and then take out the power
supply board (LVPS)

6.3.25 Disassembly of rubber roller

1. Place the printer as shown below, and then remove the leather sheath of the rubber roller by
hands.

1. Disconnect the connecting line (A), and then use a six-angle screwdriver (T10) to remove the
fixing screw (B).

○
B

○
A

Page: 91
 6.3.26 Disassembly of tray sensor switch
1. Remove the controller board protecting cover, and disconnect the connecting lines of the
controller board.

2. Use a six-angle screwdriver to remove the 4 fixing screws on the bottom holder of the printer,
and then remove the holder (Tips: toner contamination may occur, in case that the printer is
placed sidelong. Please cover the print cartridge tray in order to minimize the contamination)

3. Use a cross screwdriver to remove 2 fixing screws, lift the gear end, and take out the tray sensor
switch along the track laterally.

Page: 92
 6.3.27 Disassembly of fuser
1. Open the front and rear covers, remove the top cover and the controller board protecting cover,
and disconnect the connecting line

2. Disconnect the fuser connecting line at the high voltage board, push aside the power supply
board protecting cover and then disconnect the connecting line. Use a six-angle screwdriver (T10)
to remove 2 fixing screws on the fuser, and then take out the fuser

6.3.28 Disassembly of fuser ejection sensor

Open the rear cover of the printer and the rear cover of the fuser, use a six-angle screwdriver (T10)
to remove one fixing screw, and then take out the sensor

Page: 93
 6.3.29 Disassembly of automatic feed sensor
1. Remove the rear cover of the printer, use a six-angle screwdriver (T10) to remove 4 fixing
screws on the bottom holder of the printer, and then remove the holder

2. Disconnect the sensor cable (A), use a six-angle screwdriver (T10) to remove one fixing
screw (B), and then take out the sensor

○
B

○
A

6.3.30 Disassembly of waste toner cartridge sensor

1. Remove the right cover. Please see the section “disassembly of right cover”.
2. Disconnect the cable, use a six-angle screwdriver to remove the fixing screw, and then take out
the sensor.

Page: 94
 6.3.31 Disassembly of fuser probe sensor
Open the rear cover, use a six-angle screwdriver (T10) to remove one screw on the fuser sensor,
and then use tweezers to pry up the right buckle, disconnect the cable and take out the sensor

6.3.32 Disassembly of manual feed sensor

Use a six-angle screwdriver (T10) to remove the 4 fixing screws at the bottom of the printer, and
then remove the protecting cover (Tips: toner contamination may occur, in case that the printer is
placed sidelong. Please take out the toner cartridge assembly in order to minimize the
contamination)

6.3.33 Disassembly of front cover sensor switch

Remove the top cover of the printer, disconnect the connecting cable, use a cross screwdriver to
remove one fixing screw, and then remove the front cover sensor switch

Front cover
sensor switch

Page: 95
7. Precautions for replacement of spare parts:
7.1 Manually performing the calibration function after replacing any
accessories
7.1.1 Calibration method (LED model)

1. Open the computer's “Start Menu” -” Control Panel” - view “Devices and Printers”.
2. Right click the printer icon, and select “Printer Properties” in the pull-down menu.
3. Enter the “Printer Settings” option.
4. Select “More Settings” to enter the “Printer System Settings” interface.
5. Select “Complete Calibration” in the “Color Calibration” option box, and then click "Calibrate"
to complete the setting.

Note: • In the event that the environment where your printer is used has undergone major changes,
such as major changes in temperature or humidity, calibration may be triggered automatically.
• When your printer completes a certain amount of tasks, calibration may be triggered
automatically.
• If you replace the toner cartridge of your printer, calibration may be triggered automatically.
• In the calibration process, please do not perform other operations on the printer, such as pressing
the panel buttons, restarting the printer.
• In the calibration process, the green printer status indicator light flashes until the calibration is
completed. Please restart the printer or contact the customer service center, in case that it fails to
calibrate
• In the event that the waste toner bottle of your printer is abnormal, it will fail to calibrate.

7.1.2 Calibration method (LCD model)

1. Press “ ”button on the printer control panel to enter the ready interface.
2. Press “▲” or “▼” to select “Printing Settings”-”Color Calibration” to complete the calibration.

Page: 96
Note: • When your printer completes a certain amount of tasks, it may perform color calibration
automatically.
• When you use a new laser toner cartridge, the printer will automatically perform color
calibration.

Page: 97
7.1.3 Maintenance instructions for replacement of controller board, laser, IDC spare parts
When replacing the controller board, laser (LSU) and IDC (toner spot sensor) spare parts of this
series of machines, the corresponding calibration data of the spare part must be imported into the
printer prior to use, otherwise the printing quality effect may be affected, and the operation is as
follows:
7.1.3.1 Instructions for controller board replacement
1. Obtaining maintenance information
Maintenance
Information to be obtained
history
There is no LSU or
IDC history
maintenance It is necessary to obtain machine serial number (SN) of the current printer
records of the
machine
LSU has been
replaced, but IDC It is necessary to obtain the serial number SN of the spare part of the LSU
has not been that the printer finally uses, and the serial number SN of the printer.
replaced
IDC has been
replaced, but ISU It is necessary to obtain the serial number SN of the spare part of the LDC
has not been that the printer finally uses, and the serial number SN of the printer.
replaced
Both IDC and
It is necessary to obtain the serial numbers SNs of the spare parts of LSU
LSU have been
and LDC that the printer finally uses
replaced

2. Operation method:
Remarks: Please refer to the attached page for how to operate the following “1820
Calibration Data Upload Tool, which is provided by after-sales personnel or can be
obtained from the CSS after-sales system.
Maintenance
Operation method
history
1. Enter the printer SN in the after-sales system interface, click “Download
There is no LSU or Calibration Data File” and “Download IDC Parameter File” and save them
IDC history 2. Send the downloaded “Download Calibration Data File” to the printer first
maintenance with the setup 1820 tool, and then send the downloaded “Download IDC
records of the Parameter File” to the printer, and the printer will be ready after the automatic
machine calibration is completed.

1. Enter the SN of the LSU that the printer uses finally in the after-sales system
LSU has been
interface, and click “Download Calibration Data File” and save it;
replaced, but IDC
2. Enter the printer SN in the after-sales system interface, click “Download IDC
has not been
Parameter File” and save it;
replaced
3. Send the downloaded “Download Calibration Data File” to the printer first
Page: 98
 with the setup 1820 tool, and then send the downloaded “Download IDC
Parameter File” to the printer, and the printer will be ready after the automatic
calibration is completed.

1. Enter the SN of the IDC that the printer uses finally in the after-sales system
interface, and click “Download IDC Parameter File” and save it;
IDC has been 2. Enter the printer SN in the after-sales system interface, click “Download
replaced, but ISU Calibration Data File” and save it;
has not been 3. Send the downloaded “Download Calibration Data File” to the printer first
replaced with the setup 1820 tool, and then send the downloaded “Download IDC
Parameter File” to the printer, and the printer will be ready after the automatic
calibration is completed.
1. Enter the SN of the LSU that the printer uses finally in the after-sales system
interface, and click “Download Calibration Data File” and save it;
2. Enter the SN of the IDC that the printer uses finally, click “Download IDC
Both IDC and
Parameter File” and save it;
LSU have been
3. Send the downloaded “Download Calibration Data File” to the printer first
replaced
with the setup 1820 tool, and then send the downloaded “Download IDC
Parameter File” to the printer, and the printer will be ready after the automatic
calibration is completed.

Page: 99
7.1.3.2 Instructions for laser LSU replacement
1. Obtaining maintenance information
Maintenance
Information to be obtained
history
There is no LSU or
IDC history
It is necessary to obtain the serial number SN of the LSU to be replaced for
maintenance
the printer, and the serial number SN of the current printer.
records of the
machine
LSU has been
replaced, but IDC It is necessary to obtain the serial number SN of the LSU to be replaced for
has not been the printer, and the serial number SN of the printer.
replaced
IDC has been It is necessary to obtain the serial number SN of the LSU to be replaced for
replaced the printer, and the serial number SN of the IDC that the printer uses finally.

2. Operation method:
Remarks: Please refer to the attached page for how to operate the following “1820
Calibration Data Upload Tool, which is provided by after-sales personnel or can be
obtained from the CSS after-sales system.
Maintenance
Operation method
history
1. Enter the SN of the LSU to be replaced for the printer in the after-sales
system interface, click “Download Calibration Data File” and save it
There is no LSU or
2. Enter the current printer SN in the after-sales system interface, click
IDC history
“Download IDC Parameter File” and save it
maintenance
3. Send the downloaded “Download Calibration Data File” to the printer first
records of the
with the setup 1820 tool, and then send the downloaded “Download IDC
machine
Parameter File” to the printer, and the printer will be ready after the automatic
calibration is completed.
1. Enter the SN of the LSU to be replaced for the printer in the after-sales
system interface, click “Download Calibration Data File” and save it
LSU has been 2. Enter the current printer SN in the after-sales system interface, click
replaced, but IDC “Download IDC Parameter File” and save it
has not been 3. Send the downloaded “Download Calibration Data File” to the printer first
replaced with the setup 1820 tool, and then send the downloaded “Download IDC
Parameter File” to the printer, and the printer will be ready after the automatic
calibration is completed.
1. Enter the SN of the LSU to be replaced for the printer in the after-sales
system interface, click “Download Calibration Data File” and save it
IDC has been 2. Enter the SN of the IDC that the printer uses finally in the after-sales system
replaced interface, click “Download IDC Parameter File” and save it
3. Send the downloaded “Download Calibration Data File” to the printer first

Page: 100
with the setup tool, and then send the downloaded “Download IDC Parameter
File” to the printer, and the printer will be ready after the automatic calibration
is completed.

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7.1.3.3Instructions for IDC replacement
1. Obtaining maintenance information
Maintenance
Information to be obtained
history
There is no IDC
history
It is necessary to obtain the serial number SN of the LDC to be replaced for
maintenance
the printer.
records of the
machine
IDC has been It is necessary to obtain the serial number SN of the LDC to be replaced for
replaced the printer.

2. Operation method:
Remarks: Please refer to the attached page for how to operate the following “1820
Calibration Data Upload Tool, which is provided by after-sales personnel or can be
obtained from the CSS after-sales system.
Maintenance
Operation method
history
There is no IDC 1. Enter the SN of the IDC to be replaced for printer in the after-sales system
history interface, click “Download IDC Parameter File” and save it
maintenance 2. Send the downloaded “Download IDC Parameter File” to the printer with
records of the the setup 1820 tool, and the printer will be ready after the automatic calibration
machine is completed.
1. Enter the SN of the IDC to be replaced for printer in the after-sales system
interface, click “Download IDC Parameter File” and save it
IDC has been
2. Send the downloaded “Download IDC Parameter File” to the printer with
replaced
the setup 1820 tool, and the printer will be ready after the automatic calibration
is completed.

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Appendix 1 Circumference of Each Roller of this Equipment

Names Portrait cycle mm

First transfer roller 25.12
Second transfer roller 59.66
Stretch roller 28.26
ITU backup roller 43.96
ITU cleaning backup roller 43.96
ITU driving roller 64.7782
Transfer belt 655.004
Photoconductor drum 75.4
Developer roller 26.6
Charging roller 25.7

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 Appendix 2 Descriptions of Product Serial Number
All machines are affixed with their own product serial number labels. The meaning of the product
serial number code and the location of the label are described below.

Code meaning:

Production
Date

Machine Commodity
serial number code

Label position:

Serial number
label

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 Appendix 3 Descriptions of Terminologies in this Manual
The following table includes the explanations of all the terminologies involved in this manual.

Terminologies Explanations

CFR Safety standard for a kind of laser products

LCD Liquid crystal display

CIS Scanner

PPM Number of pages printed per minute

HVPS High voltage power supply board

LVPS Low voltage power supply board

OPC Photoconductor drum

PCR Charging roller

DR Developer roller

TR Transfer roller

PR Fuser pressure roller

LSU Laser

FFC Controller board connecting line

ITU Transfer belt

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