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Term 1 Week 4 - Homework Activity-1 - Edited

The document outlines a consumer studies assignment for Grade 12 students focusing on the requirements for quality products and customer relations in entrepreneurship. It includes multiple-choice questions, a case study about a seamstress named Maya, and prompts for written responses on customer relations and sustainable production. Additionally, it defines key terms such as quality control and sustainable production.

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thekisothando7
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17 views2 pages

Term 1 Week 4 - Homework Activity-1 - Edited

The document outlines a consumer studies assignment for Grade 12 students focusing on the requirements for quality products and customer relations in entrepreneurship. It includes multiple-choice questions, a case study about a seamstress named Maya, and prompts for written responses on customer relations and sustainable production. Additionally, it defines key terms such as quality control and sustainable production.

Uploaded by

thekisothando7
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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1

CONSUMER STUDIES GRADE 12 ENTREPRENEURSHIP TERM 1 WEEK 4

REQUIREMENTS FOR QUALITY PRODUCTS

1. Various options are given as possible answers to the following questions. Choose
the correct answer and write the correct letter next to the corresponding question
number.

1.1 A correct statement regarding principles for good customer relations in a


business:

A The salespeople should follow the customers around quietly.


B Attend only to serious consumer complaints.
C Record complaints and contact customers for follow-up.
D Only the business owner can satisfy customer needs. (1)

1.2 The factor which will increase productivity in a business:

A Customer relations
B Delivery strategies
C Safety procedures
D Training of staff (1)

1.3 From the list below, identify FIVE requirements for the production of quality
products

A Appropriate for the target group


B Appropriate storage of raw materials and completed products
C Attractive presentation of the product
D Careful control of finances
E Good customer relations
F Quality raw materials
G Large target market
H Brilliant marketing plan
I Reasonably priced products
J Consumer safe products (5)

2. Read the case study and answer the question

Maya is a night nurse in a private hospital, and she is entitled to 14 days off a
month. She has a natural talent for sewing and converted a room in her house into
a sewing room. She bought two new high-quality sewing machines and one
overlocker. Maya employed two workers to ensure that garments are completed on
time and to assist with the management of the finances and purchases. They
produce garments for formal events. She pays special attention to each customer
to ensure that all customer needs are met. Two weeks before the delivery date her
customers have a final fitting for the garments. She also serves refreshments to her
satisfied customers.

Ekurhuleni North Grade 12 2024 Homework Activity


2

Write a paragraph to describe how Maya achieves good customer relations. (6)

3. Explain how the training of unskilled workers will improve the sustainable
profitability of a business. (8)

4. List FOUR ways in which an entrepreneur can ensure sustainable production of


his/her products using raw material. (4)

5. Explain the following terms:

5.1 Quality control (2)

5.2 Sustainable production (2)

Ekurhuleni North Grade 12 2024 Homework Activity

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