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ServiceNow Basic Concept Questions

The document contains a series of questions and answers related to ServiceNow, focusing on its primary uses, modules, scripting languages, and key concepts. It highlights that ServiceNow is primarily used for IT Service Management and includes various functionalities such as Incident Management, Change Management, and Knowledge Management. Additionally, it covers technical aspects like scripting environments, data import methods, and the purpose of components like SLAs and ACLs.

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satyaki.bose10
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13 views

ServiceNow Basic Concept Questions

The document contains a series of questions and answers related to ServiceNow, focusing on its primary uses, modules, scripting languages, and key concepts. It highlights that ServiceNow is primarily used for IT Service Management and includes various functionalities such as Incident Management, Change Management, and Knowledge Management. Additionally, it covers technical aspects like scripting environments, data import methods, and the purpose of components like SLAs and ACLs.

Uploaded by

satyaki.bose10
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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 What is ServiceNow primarily used for?

 A) Project Management
 B) IT Service Management
 C) Customer Relationship Management
 D) Content Management Systems
 Answer: B) IT Service Management

 Which of the following is a table in ServiceNow?

 A) Incident
 B) Task
 C) Change
 D) All of the above
 Answer: D) All of the above

 What scripting language is used in ServiceNow for client-side scripting?

 A) Java
 B) Python
 C) JavaScript
 D) PHP
 Answer: C) JavaScript

 What is a "Business Rule" in ServiceNow?

 A) A client-side script
 B) A server-side script
 C) A UI Policy
 D) A database table
 Answer: B) A server-side script

 Which module in ServiceNow is used to track issues and incidents?

 A) Problem Management
 B) Change Management
 C) Incident Management
 D) Knowledge Management
 Answer: C) Incident Management

 Which role is required to customize ServiceNow?

 A) itil
 B) admin
 C) user
 D) manager
 Answer: B) admin

 What is the default port for accessing a ServiceNow instance?

 A) 8080
 B) 80
 C) 443
 D) None, it's accessed via URL
 Answer: D) None, it's accessed via URL

 What is the purpose of the Service Catalog in ServiceNow?

 A) To manage incidents
 B) To manage knowledge articles
 C) To request and order services
 D) To manage tasks
 Answer: C) To request and order services

 What is a "Transform Map" in ServiceNow?

 A) A tool to convert data from one format to another


 B) A visual representation of workflows
 C) A report generation tool
 D) A table schema
 Answer: A) A tool to convert data from one format to another

 What is the primary scripting environment for server-side scripts in ServiceNow?

 A) Script Include
 B) Business Rule
 C) UI Policy
 D) Client Script
 Answer: B) Business Rule

 Which module in ServiceNow is used for handling changes in IT infrastructure?

 A) Problem Management
 B) Change Management
 C) Incident Management
 D) Asset Management
 Answer: B) Change Management

 What does CMDB stand for in ServiceNow?

 A) Change Management Database


 B) Configuration Management Database
 C) Computer Management Database
 D) Configuration and Management Database
 Answer: B) Configuration Management Database

 What is GlideRecord used for in ServiceNow?

 A) To create new database tables


 B) To query and update records in ServiceNow
 C) To manage user sessions
 D) To automate workflows
 Answer: B) To query and update records in ServiceNow

 Which of the following is NOT a ServiceNow UI component?

 A) UI Policy
 B) UI Action
 C) UI Macro
 D) UI Database
 Answer: D) UI Database

 What is the purpose of an SLA (Service Level Agreement) in ServiceNow?

 A) To manage incidents
 B) To track service performance against agreed-upon levels
 C) To create knowledge articles
 D) To manage changes
 Answer: B) To track service performance against agreed-upon levels

 Which of the following is a way to import data into ServiceNow?

 A) Data Import
 B) Transform Map
 C) Import Set
 D) All of the above
 Answer: D) All of the above

 What is the primary function of the Knowledge Management module in ServiceNow?

 A) To manage incident tickets


 B) To create and manage knowledge articles
 C) To manage user roles
 D) To automate workflows
 Answer: B) To create and manage knowledge articles

 What does ACL stand for in ServiceNow?


 A) Access Control List
 B) Application Control List
 C) Active Configuration List
 D) Automated Control List
 Answer: A) Access Control List

 What is the primary purpose of the ServiceNow Studio?

 A) To create business rules


 B) To develop custom applications
 C) To manage incidents
 D) To create UI policies
 Answer: B) To develop custom applications

 Which of the following is NOT a default ServiceNow table?

 A) Incident
 B) Change Request
 C) User
 D) Employee
 Answer: D) Employee

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