NEW GLOBAL VISION COLLEGE, HAWASSA CAMPUS

MBA PROGRAM
MANAGEMENT INFORMATION SYSTEM FINAL EXAM
Date: 18/06/2023
Max. Mark: 50%

Name: ____________________________________ID.No:_________Program_________

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 The Exam contains Two Parts. Part I Contains 30 Multiple

Choice Questions. Part two has 5 short answer questions
 Attempt All the questions
 Don’t detach the question paper in anyway

Answer Sheet

1. 2. 3. 4. 5.
6. 7. 8. 9. 10.
11. 12. 13. 14. 15.
16. 17. 18. 19. 20.
21 22 23 24 25
26 27 28 29 30

Part I. Choose the best answer from the following alternatives(1.5 each)

1. Management information systems (MIS)

A. Create and share documents that support day-today office activities
B. Process business transactions (e.g., time cards, payments, orders, etc.)
C. Capture and reproduce the knowledge of an expert problem solver
D. Use the transaction data to produce information needed by managers to run the
business
2. A task of developing a technical blueprint and specifications for a solution that fulfils
the business requirements is undertaken in the following phase of the system
development process

A. System implementation C. System design

B. System analysis D. Feasibility analysis

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3. The general transformation cycle for information is:
A. Information to data to knowledge.
B. Knowledge to data to information.
C. Data to knowledge to information.
D. Data to information to knowledge
4. Information systems that monitor the elementary activities and transactions of the
organizations are:

A. Management-level system C. Knowledge-level system

B. Operational-level system D. Strategic level system

5. Decision support systems usually:

A. Serve managers interested in weekly, monthly, and yearly results, not day-to-day
activities.
B. Help managers make decisions that are unique, rapidly changing, and not easily
specified in advance.
C. Provide managers with a generalized computing and telecommunications capacity
that can be applied to a changing array of problems.
D. Perform and record the daily routine transactions necessary to the conduct of
business.
6. An information system that is concerned with activities related to employees and
potential employees of an organization.is:

A. Marketing MIS C. Manufacturing MIS

B. Financial MIS D. Human resource MIS

7. Information systems can facilitate supply chain management by:

A. Tracking the status of orders. C. Providing product

B. Rapidly communicating specifications.
orders. D. All of the above.

8. The term Information refers to__

A. a collection of data C. a text data.

B. a processed data D. a audio/video data

9. Which is not a domain of Artificial Intelligence?

A. Virtual Reality C. Expert System

B. Intelligent Agents D. None of the above

10. A system which record and report business transactions, flow of funds and generate
financial statements is
A. Executive information system
B. Management Information system
C. Financial Information system

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 D. Accounting Information system
11. A company’s decision to diversify into new products and markets is an example of a
A. Structured decision C. Recurring decision
B. unstructured decision D. Individual decision

Which of the following is

the key business
objective behind the
technologies
implemented by PCL
Construction, as
discussed in the
chapter-
opening case?
A) Higher customer
satisfaction levels
B) Survival
C) Improved employee
morale
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D) Reduced delays in
document management
E) Reduced cost of
supplies
12. Which of the following is not business objective behind the technologies implemented
by companies?
A. Higher customer satisfaction C. Reduced delays in document
levels management
B. Improved employee morale D. Increased cost of supplies
13. If your main supplier was late in delivering goods, which type of system would you use
to update your production schedule?
A. ESS C. MIS
B. TPS D. DSS
14. Which level of the organization is ESS specifically designed to serve?
A. Operational C. Senior management
B. Middle management D. Knowledge workers
15. Executive support systems are information systems that support
A. The long-range planning activities of senior management.
B. The Decision making and administrative activities of middle managers.
C. The Day-to-day processes of production.
D. The Transactional needs of the organization
16. Which of the following is a highly structured decision?
A. Creating a new product
B. Estimating the effect of changing costs of supply materials
C. Granting credit to a customer
D. Forecasting new industry trends
17. The most important function of an enterprise resource planning is:
A. Increasing speed of communicating
B. Enabling business functions and departments to share information
C. Enabling cost-effective e-business processes
D. Enabling inventory and supply chain management
18. Which type of system integrates supplier, manufacturer, distributor, and customer
logistics processes?
A. Supply-chain management C. Enterprise planning system
system D. Transaction processing system
B. Reverse logistics system

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19. To consolidate the relevant knowledge and experience in the firm and make it available
to improve business processes and management decision making, you would use:
A. TPS. C. CRM.
B. KMS. D. MIS
20. The principal liaison between the information systems groups and the rest of the
organization is:
A. Programmer. D. CEO
B. Information systems manager.
C. Systems analyst.

21. A task of Showing users how they will use new hardware and software in a system is
undertaken in the following phase of the system development process:

A. System implementation C. system design

B. System analysis D. Feasibility analysis

22. Deciding which new product to produce is a(n) example of a manufacturing and
production information system operating at the:

A. Operational level C. Tactical level

B. Strategic level D. Knowledge level

23. Which of the following is a functionality of a Supply Chain Management System?

A. Forecasting supply and demand and check actual-versus-forecasted demand
B. Track the physical status of goods for inbound and outbound shipments
C. Decreasing prices of goods if actual-versus forecasted demand is lower
D. All of the above
24. A software developed to forecast future man power requirement & supply is an
example of a human resource information system operating at the:

A. Operational level C. Tactical level

B. Management level D. Strategic level

25. Enterprise Resource Planning systems support:

A. Manufacturing processes C. Human resource processes

B. Financial and accounting D. All of the above
processes

26. Which of the following statement is True about A transaction processing system?
A. Transaction processing systems are most commonly used by the senior management
level of an organization
B. A transaction processing system is a computerized system that performs and records
the daily routine transactions necessary to conduct business.
C. A transaction processing systems typically support non-routine decision making.
D. A transaction processing systems use internal information as well as information from
external sources

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 27. Non-typical business problems with causes and effects that are rapidly changing are
typically handled by which type of information system?
A. MIS C. TPS B. ESS D. PCS
28. A field of science and technology based on disciplines such as computer science,
biology, psychology, linguistics, mathematics and engineering.
A. Natural intelligence C. Articulate intelligence
B. Artificial intelligence D. All of the above
29. Interrelated components working together to collect, process, store, and disseminate
information to support decision making, coordination, control, analysis, and
visualization in an organization best defines:
A. Informal system. C. Business processes.
B. Business functions. D. Information system.
30. Summary transaction data, high volume data, and simple models are information inputs
characteristics of :
A. Decision Support System (DSS) C. Executive Support System (ESS)
B. Management Information System D. Transaction Processing System
(MIS) (TPS)
11. B – Unstructured decision
12. D – Increased cost of supplies
13. B – TPS
14. C – Senior management
15. A – The long-range planning
activities of senior management
16. C – Granting credit to a customer
17. B – Enabling business functions
and departments to share
information
18. A – Supply-chain management
system
19. B – KMS
Here are the correct answers: 20. C – Systems analyst
21. A – System implementation
1. D – Use the transaction data to 22. B – Strategic level
produce information needed by 23. D – All of the above
managers to run the business 24. D – Strategic level
2. C – System design 25. D – All of the above
3. D – Data to information to 26. B – A transaction processing
knowledge system is a computerized system
4. B – Operational-level system that performs and records the daily
5. B – Help managers make decisions routine transactions necessary to
that are unique, rapidly changing, conduct business.
and not easily specified in advance 27. B – ESS
6. D – Human resource MIS 28. B – Artificial intelligence
7. D – All of the above 29. D – Information system
8. B – A processed data 30. B – Management Information
9. D – None of the above System (MIS)
10. D – Accounting Information
System Let me know if you need explanations for
any of the answers! 😊

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Part II- Short Answer Questions ( 5 marks each)

1. For the following business situation, briefly describe and justify the most suitable
system that could be implemented:
A company wants to provide expert help to its technicians when diagnosing and
repairing faults in complex electronic control systems, without having to commission
and wait for the human expert to attend each time.
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2. Explain waterfall model of system development and depict with the help of water fall
diagram
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3. Briefly discuss the various stages in System Development lifecycle
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4. State and explain any five characteristic of valuable Management Information System
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5. What is the importance of learning MIS? What new knowledge you grasped from the
course

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1. Expert System for Diagnosing and Repairing Faults

The most suitable system for this business situation is an Expert System (ES).

Justification:

 An Expert System mimics human expertise to assist technicians in diagnosing and

repairing faults.
 It uses a knowledge base (containing expert rules and facts) and an inference engine
(to analyze and suggest solutions).
 Benefits:
o Reduces dependency on human experts.
o Provides real-time assistance to technicians.
o Speeds up troubleshooting and minimizes downtime.
o Improves efficiency by offering consistent and accurate solutions.

2. Waterfall Model of System Development

The Waterfall Model is a sequential approach to system development, where each phase
must be completed before moving to the next.

Phases:

1. Requirement Analysis – Gather and document business needs.

2. System Design – Define architecture, modules, and interfaces.
3. Implementation (Coding) – Develop the system according to specifications.
4. Testing – Verify that the system meets requirements.
5. Deployment – Install and launch the system for end-users.
6. Maintenance – Provide updates and fixes as needed.

Diagram:

nginx
CopyEdit
Requirements → Design → Implementation → Testing → Deployment →
Maintenance

💡 It's called "Waterfall" because each phase "flows" into the next without going back.

3. Stages in System Development Life Cycle (SDLC)

SDLC consists of structured steps to develop, implement, and maintain information systems.

Stages:

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 1. Planning – Define objectives, feasibility, and risks.
2. Analysis – Gather user requirements and study existing systems.
3. Design – Create system architecture and specifications.
4. Implementation – Develop and integrate system components.
5. Testing – Identify and fix defects before deployment.
6. Deployment – Deliver system to users and provide training.
7. Maintenance – Improve and update the system over time.

✅ This ensures a systematic and error-free development process.

4. Five Characteristics of a Valuable MIS

A Management Information System (MIS) must have the following features:

1. Accuracy – Provides reliable and error-free information for decision-making.

2. Timeliness – Delivers up-to-date information when needed.
3. Relevance – Supplies useful and necessary data for decision-makers.
4. Flexibility – Can adapt to changing business needs.
5. User-Friendliness – Easy to use and understand for employees.

✅ A well-designed MIS helps businesses make better strategic decisions.

5. Importance of Learning MIS & Key Takeaways

Importance of Learning MIS:

 Helps understand how technology supports business processes.

 Improves decision-making skills using data-driven approaches.
 Enhances efficiency in managing resources and operations.
 Supports innovation by leveraging emerging technologies.
 Facilitates career growth in IT, business analysis, and management.

New Knowledge Gained from the Course:

 Role of ERP, CRM, and DSS in business success.

 Importance of data-driven decision-making.
 How AI and Expert Systems improve efficiency.
 The impact of cloud computing and automation.
 The significance of cybersecurity in information systems.