Neha Devi
[email protected]
+91 92056 74049
Karampura, Delhi - 110015
Female
29-12-2003
PROFILE
Looking forward to working with an organization where I can contribute my knowledge and training
to enrich my professional experience in a real environment outside the academic field.
PROFESSIONAL EXPERIENCE
April 2024 – Samsung, Training
June 2024
Technical Skills
Delhi
1. Mobile hardware repair: Repairing and replacing mobile phone
components, such as screens, batteries, and logic boards
2. Software troubleshooting: Diagnosing and resolving software-related
issues, such as boot loops and bricked devices
3. Mobile operating systems: Knowledge of Android and other mobile
operating systems
4. Diagnostic tools: Using specialized diagnostic equipment, such as
multimeters and logic analyzers
5. Soldering and desoldering: Performing soldering and desoldering
operations to repair or replace mobile phone components
Soft Skills
1. Communication skills: Effective communication with customers to
understand their issues and provide solutions
2. Problem-solving skills: Analyzing problems and developing creative
solutions
3. Time management: Managing time efficiently to meet repair deadlines
4. Customer service skills: Providing excellent customer service and
ensuring customer satisfaction
5. Teamwork and collaboration: Working collaboratively with other
technicians and service center staff
Samsung-Specific Skills
1. Samsung mobile device knowledge: In-depth knowledge of Samsung
mobile devices, including their features, specifications, and troubleshooting
techniques
2. Samsung repair procedures: Familiarity with Samsung's official repair
procedures and guidelines
3. Samsung diagnostic tools: Knowledge of Samsung's diagnostic tools
and software, such as Samsung SDS and Samsung Repair Center
4. Samsung warranty procedures: Understanding of Samsung's warranty
procedures and policies
2020 – 2021 Cyber cafe, Computer operator
Karampura, Delhi
1. Organizational skills: Maintaining organized digital and physical files
2. Time management: Meeting deadlines and managing workload
3. Communication skills: Effective communication with colleagues and
Seniors.
4. Teamwork and collaboration: Working collaboratively with others to
achieve goals
5. Customer service skills: Providing excellent service to internal and
external customers
6. Continuous learning: Commitment to learning new skills and improving
data entry abilities
EDUCATION
2023 ITI, Technician Medical Electronic
Delhi, India
2023 Delhi University, Graduate
Delhi, India
2021 CBSE BOARD, 12th
Delhi, India
2019 CBSE BOARD, 10th
Delhi, India
SKILLS
Basic electronics knowledge Basic of computer Time Punctual Active listener
Communication skills — Ability to work effectively in teams and communicate technical information
clearly to non-technical personnel.
LANGUAGES
English Hindi
