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N4 Management Communication TEST 2

The document provides instructions for answering a question paper, emphasizing the importance of following directions and formatting. It includes questions related to communication concepts, Maslow's theory of needs, barriers to effective communication, and meeting procedures. The document outlines various tasks such as defining terms, explaining factors influencing communication, and identifying qualities of effective communication and meeting management.

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khumbulanimakoni90
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23 views9 pages

N4 Management Communication TEST 2

The document provides instructions for answering a question paper, emphasizing the importance of following directions and formatting. It includes questions related to communication concepts, Maslow's theory of needs, barriers to effective communication, and meeting procedures. The document outlines various tasks such as defining terms, explaining factors influencing communication, and identifying qualities of effective communication and meeting management.

Uploaded by

khumbulanimakoni90
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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INSTRUCTIONS AND INFORMATION

1. Read ALL the instructions and questions carefully. Answers will not be marked
where instructions to questions were not followed!

2. Read ALL the questions carefully.

3. Number the answers correctly according to the numbering system used in this
question paper.

4. Rule off on completion of each question.

5. Start each question and written work, such as letters, on a NEW page.

6. Write neatly and legibly.

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1.2 Define the following two concepts:

1.2.1 Mass communication

1.2.2 Interpersonal communication


(2 × 2) (4)

1.3 Various factors influence communication either positively or negatively. During the
course of the day one has to deal with a number of different communication
situations. Each one will need a different approach.

Explain how the factors can influence communication between the prospective client
and a manager.

1.3.1 Personality

1.3.2 Frame of reference


(2 × 3) (6)
[20]

QUESTION 2: INTERPERSONAL COMMUNICATION AND SOCIAL INTERACTION

2.1 A.H. Maslow developed a theory according to which he proposed FIVE levels of needs
which every employee seeks to satisfy.

Briefly explain how the employer can satisfy the following needs:

2.1.1 Social needs

2.1.2 Esteem needs

2.1.3 Self actualisation needs


(3 × 2) (6)

2.2 Provide FIVE ways to overcome barriers to effective communication. (4)

2.3 Define the following TWO concepts:

2.3.1 Gatekeeping

2.3.2 Semantic barrier


(2 × 3) (6)

2.4 Physical barriers are factors outside or beyond the control of the sender and receiver that
result in the message not being received at all or being unclear.
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4.2 Name FIVE techniques that can be used in manipulative reporting. (5)

4.3 Distinguish between propaganda and manipulative reporting. (6)

4.4 Give ONE example on how an advertiser can gain an audience attention in an
advertisement. (1)
[20]

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QUESTION 5: MEETINGS

5.1 Indicate whether the following statements are TRUE or FALSE. Choose the answer
and write only 'true' or 'false' next to the question number (5.1.1–5.1.5) in the
ANSWER BOOK.

5.1.1 Common law is the basic set of rules or fundamental principles according to which an
organization is run.

5.1.2 Self-discipline is one of the qualities of a good chairperson.

5.1.3 Attendance register is a complete list of all the members who are present at the
meeting.

5.1.4 The section under which members report back on particular matters they were
given responsibility for at the previous meeting fall
under, matters arising.

5.1.5 An annual general meeting is called to discuss unexpected and urgent matters that
cannot wait until the next scheduled meeting.
(5 × 1) (5)

5.2 Name FOUR factors that make a meeting constitutional/legal. (4)

5.3 The constitution incorporates the rules of the organisation and sees to it that
the organisation is run accordingly.
Give FIVE aspects that can be addressed by the constitution. (5)

5.4 Name FIVE qualities of a good secretary. (5)

5.5 Give ONE word for the following term. Write only the word next to the
question number in the ANSWER BOOK.
Exact words of a speaker or proposer (word for word) (1)
[20]

TOTAL: 100

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