Solutions To The Important Questions
Solutions To The Important Questions
1. Who is consumer? Explain the aims and objectives of the Consumer Protection Act of
1986.
2. Discuss briefly the rights of consumers.
3. Explain the concept of “Consumer” under Consumer under Consumer Protection Act of
1986.
4. Define the terms “consumer” and “services”. Explain the composition, powers and
functions of the District Forum.
5. Explain the terms complaint and complainant.
6. What are the objects of the Central Consumer Protection Council?
Synopsis:
1. Background.
2. Objectives.
3. Salient Features of Consumer Protection Act
4. Aims.
5. Who is a consumer and what is service?
6. Who is not a consumer?
7. What are the rights and responsibilities of the consumer?
8. Extent of protection of consumer.
9. Consumer Dispute.
10.Who can be a Complainant.
Scope of different complaints.
a. Unfair Trade practice.
b. Restrictive trade Practice.
c. Defects.
d. Deficiency.
e. Excessive price. District Forum
f. Hazardous Goods.
11. Consumer Protection Redressal Agencies. State Commission.
National Commission.
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BACKGROUND:-
Consumer was neglected with the dominance of the Producer, Trader, Manufacturer
and Businessman.
“Consumer is the King of market”, got statutory recognition in India, in 1986.
Consumer was dominated by the producer, trader, manufacturer and the
businessmen. Some people thought the consumer should tell his opinion, should get
consent.with respect the quality of the products.
However redressal through Courts (Normal Court) was time consuming and costly
process, which resulted in “justice delayed is justice denied”.
Need for statute for consumer protection was felt.
United Nation passed a resolution in 1985 to have a law for protection of consumer
interests and rights and promote their responsibility.
Consumer Protection Act was Enacted in 1986.
Effective or came into force in 15th April 1987.
Supplemented by Consumer Protection Act 1987.
Objective:-
To protect Rights of consumers.
To provide for better protection of interests of consumers and for that purpose to
make provisions for the establishments of consumer councils/forums. (For speedy
procedure).
The main objective of the act is to seek to protect and promote the
consumers interest through speedy and inexpensive redressal of their
complaints and grievances.
1. Consumer Protection Act can provide redress to a consumer through a special set up
“set of courts”.
2. Need not engage a lawyer, and
3. Could expect a much quicker relief.
4. Further, no court fee had to be paid for filing a complaint, (but after the Consumer
Protection (Amendment) Act, of 2002 every complaint must be accompanied by such
amount of court fee as may be prescribed, which varies from case to case).
Who is a Consumer?
Section 2(d) of the Consumer Protection Act says that consumer means any person who,
Buys any “goods’ for a consideration.
Hires * or avails of any “service” for consideration.
“Uses the goods” with the approval of the person who has bought the goods for
consideration.
“Is beneficiary of services” with the approval of the person who has hired the
services for consideration.
By means of Self- employment, then such use would not be termed as use for
commercial purposes under the Act and the user is recognized as a consumer.
Ill:- A buys a truck for plying it as a public carrier by himself, A is a consumer.
But if A hire a driver then he is not a consumer.
Ex:- When I purchase some good, say a cycle, scooter, car, fan, shoes or gas
stove I may be the consumer of goods. Such purchases may be against the
Consideration which has been paid or promised to pay or partly payed and partly
promised to pay or under any system of deferred payment .
When I opt for some services like a bank Account, take an insurance policy, get
my car repaired or travel by cab, I could be the consumer of services.
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*Hire is not defined under the Act but its Dictionary meaning is to procure the use of
services at a price, thus it is used in the sense of “avail” or “use”.
Who is not a Consumer?
He who obtains the goods for resale or for any commercial purpose.
Buys goods without consideration.
Hires or avails of any services without the approval of the person who has bought
the goods for consideration.
Is beneficiary of services without consent of the person who has hired the services
for considerations.
He obtains service under a contract or personal service.
He avails of services for any commercial purposes.
The above said person are not Consumer.
1. Right to information.
2. Right to choose.
3. Right to represent or heard.
4. Right to redressal.
5. Right to education.
Consumer Dispute:-
A dispute where the person against whom the complaint has been made denies or
disputes the allegations contained in the complaint.
Complaint:-
An aggrieved consumer seeks redressal under the Act through the instrumentality of
complaint. It does not mean that the consumer can complain against his each and every
problem. The Act provides certain grounds on which complaint can be made.
Deficiency:-
Any fault, imperfection, shot coming or inadequacy.
In the quality, nature and manner of performance.
Which is required to maintained by or under any law.
Has been undertaken by a person to be performed.
Otherwise in relation to any services.
Defects:-
Any fault, imperfection or shortcoming.
In the quality, quantity, potency, purity or standard.
Which is required to be maintened by or under any law for time being in force.
Under any contract express or implied.
As is claimed by the trader in any manner what so ever in relation of any goods.
Excessive Price:-
Hazardous Goods:-
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Introduction:-
Assault and Battery, in most jurisdictions, is a crime committed, when.
a. When a person attempts to physically harm to another person, and
b. Acts in a way that causes the victim to fear that he will be harmed.
While assault and battery were traditionally classified as two very distinct crimes.
Modern law pair them together as an one offense.
-: ASSAULT:-
Assault, “is a reasonable apprehension in the mind of plaintiff of the infliction of
battery on him by the defendant”.
Innes Vs. Wylie:-A policeman unlawfully prevented the plaintiff from entering into
the club premises. It was held that the policeman was entirely passive motionless like
a door or wall to prevent from entering the room.
Judgment:-There was no assault.
Stephens Vs. Myers:- The plaintiff was the Chairman at a church meeting, defendant
also sat on the same table. In an angry discussion, the defendant advances towards
Chairman with clinched fist saying that he will pull the Chairman out of the chair. But
was stopped by the Churchwarden.
Judgment: - Here the defendant was held liable for assault.
-:BATTERY:-
Battery is a “intentional application of force to another person without any lawful
justification”.
Essential Elements of Battery:-
1. There should be use of force.
2. The same should be without any lawful justification.
Cherubin Gregory Vs. State of Bihar:- It was held that fixing naked live wire,
without due warning across the passage of the latrine to keep the trespassers away
from the latrine and thereby causing the death of trespassers was actionable.
Judgement:- It was that the State of Bihar was held liable as because fixing naked
live wire without any notice was an intentional act.
ASSAULT BATTERY
1. Every assault does not include 1. Every battery includes the assault.
battery. In fact, battery is an aggravated
form of assault.
2. For an assault a mere apprehension 2. For a battery there must be an
of danger is sufficient. actual application of physical force.
3. As Assault is attempt battery. 3. Battery is an aggravated assault.
4. There is an element of fear in 4. Since there is actual application of
assault. physical force in battery it is
considered more serious than
assault.
5. Actual contact is not necessary in 5. Actual contact is necessary in
assault. battery.
1. Self-Defence.
2. Defence of one’s property.
3. Expulsion of trespasser.
4. Retaking of Goods.
5. Exercise of parental or quasi-parental authority.
6. Leave and Licence.
7. Preservation of public peace.
8. Legal Process.
-:NEGLIGENCE:-
1. What is negligence? Discuss the important features of negligence with suitable
cases.
2. “In negligence, liability for the consequences of the wrong is limited by the
bounds of reasonable foresight”. Discuss.
3. Explain the ingredients of tort of Negligence with the help of decided cases?
4. Define Negligence. Explain the important essential legal duty to take care.
5. Explain “Res Ipsa Loquitur”.
Synopsis:-
1. Introduction .
2. Broader classification of negligence.
3. Meaning, Definition and Theories of negligence.
4. The essential elements in determining the liability for negligence
I. The defendant owes a duty a care towards plaintiff.
Case Law: Donoghus Vs. Stevenson.
i. Duty depends on reasonable fore see ability of injury
Plasgraf Vs. Long Island Railroad Co. and American Case
ii. No liability when injury is not fore seeable:-
Glasgow Corp. V. Muir.
iii. Reasonable fore see ability does not mean remote possibility:-
Bolton Vs. Stone
II. The defendant made a breach of that duty to take care,
Case law: Xavier Vs. State of Tamil Nadu
1. The importance of the object to be attained.
K. Nagireddi Vs. Government of Andra Pradesh .
2. The magnitude of risk:-
Kerala state Electricity Board Vs. Suresh Kumar:-
3. The amount of consideration for which services etc. are offered:
Klaus Mitelbachert Vs. East India Hotels Ltd:-
III. The plaintiff suffered damage as a consequence thereof.
State of Assam Vs. Abdul Halim and others.
Can damages of tort be recovered through a writ Petition?
Case law: Fakir Chand Vs. State of Assam.
Exception to the Rule that the burden of proving negligence is on the plaintiff:-
“Res Ipsa Loquitur”.
1. Introduction:-
Apart from a mere act of a person is not enough to create defendants liability.
Presence of Mental Elements are also important or essential under Law of Torts
(Wrongs) or Crime
Meaning of Negligence,
It is a breach of legal duty to take care resulting in damage to the plaintiff.
Based on the two meanings ascribed to the word “Negligence” has given rise to
two .competing theories:-
1. The Subjective theory:- based upon mental element in the tortuous liability.
2. The Objective theory:- based upon the view that, ‘Negligence’ is an independent
torties act.
Thus, negligence may mean a mental element in the tortuous liability or it may mean
an independent act.
In this sense, negligence has been defined as, “the breach of legal duty to take
care which results in damage, undesired by the defendant to the plaintiff”.
This definition of negligence can be divided into four component parts that plaintiff
must prove to establish negligence.
This definition of negligence can be divided into four component parts that plaintiff
must prove to establish negligence.
The legal burden of proving these elements falls upon the plaintiff.
Facts of the case:- “A” purchased a bottle of ginger beer from a Retailer for the
appellant (Mrs. Donoghue). Mrs. Donoghue consumed part of a drink containing a
decomposed snail while in a public bar in Paisely at Scotland and claimed that it had
made her ill seriously suffered in her health. The sanil had not been visible, as the
bottle of beer in which it was contained was opzque.
Neither the friend who bought her to public bar, the supplier who served bottle for her
nor the shopkeeper who sold it, were unaware of the snail’s presence.
So, the manufacturer was Mr. Stevenson for damages for breach of contract because
there was no contract between them.
The defendant pleaded that he did not owe any duty of care towards the plaintiff.
The majority (3:2) ratio/ members of the House of Lords agreed that Mrs. Donoghue
had a valid claim, but disagreed as to why such a claim should exist.
Lord Mac Millan thought this should be treated as a new product liability case.
Lord Atkin argued that the law should recognize a unifying principle that we owe a
duty of reasonable care to our neighbours, for which he quoted the bible in support of
his argument, specifically that the general principle that “thou shalt love they
neighbor”.
Negligence is a breach of legal duty to take care resulting in damage to the plaintiff.
Judgment:- The House of Lords held that the manufacturer owed her a duty to take
care that the bottle did not contain any noxious matter, and that he would be held
liable on the breach of the duty.
Bolton Vs. Stone:-A batsman hit a ball and the ball went over a fence and injured a
person on the adjoining highway.
This ground had been used for about 90 years and during the last 30 years. The ball
had been hit in the highway on about six occasions but no one had been injured.
The Court of Appeal held that the defendants were liable for negligence.
But the house of Lords held that the defendants were not liable on the basis of
negligence.
The plaintiff must prove that the defendant committed a breach of duty to take or he
failed to perform that duty.
For ex:- It is the duty of the Banker while accepting any cheque for encashment to
make sure that the signatures are genuine.
If the Banker fails to perform this duty before allowing encashment of a cheque, he/it
will be liable for negligence.
The death of the petitioner’s son, who was blind, occurred due to the negligence on
the part of the respondents, in not maintaining electric poles efficiently.
The Madras High Court, therefore, awarded Rs 50,000/- as compensation with interest
at 12% per annum from the date of entertaining the writ petition till the date of
realization.
Standard of Care:-
Law requires, to take into consideration the three important points to determine the
standard of care.
1. The importance of the object to be attained.
2. The magnitude (largeness) of the risk, and
3. The amount of consideration for which services etc. are offered.
It is also necessary that the defendants breach of duty must cause damage to the
plaintiff.
The plaintiff has also to show that the damage thus caused is no too remote a
consequence of the defendant’s negligence.
The Division Bench of the High Court rejected the said argument of the respondent
and observed that normally the cases arising out of tortuous liability are filed in a Civil
Court but once the learned single Judge has entertained the writ petition and
asked for the report from the chief electrical inspector and once a finding of
negligence has been recorded, there is no obstacle in the way of writ court
to determine proper compensation.
Judgment:- By the Division Bench of the High Court enhanced the amount of
compensation from Rs. 70,000/- to Rs.1,00,000/- (Rupees one lakh only)/-.
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Explain “Res Ipsa Loquitur”.
Res Ipsa Loquitur:- It is the Latin Phrase, Res Ipsa Loquitur, means the thing
itself speaks.
Maxim Explained in case Pushpabai Purshottam Udeshi Vs. M/S. Ranjit Ginning and
Pressing Co. Pvt. Ltd., the facts were as follows:-
The rule that it is for the plaintiff to prove negligence, and
Not for the defendant to disprove it.
It is in some cases one of the considerable hardship to the plaintiff.
Because it may be that true cause of the accident lies, solely within the knowledge of
the defendant who caused it.
It will be for the defendant to establish that the accident happened due to some other
cause than his own negligence.
The plaintiff can prove the accident, but he cannot prove how it happened, so as to
show its origin in the negligence of the defendant.
This hardship is avoided to the great extent by the rule res ipsa loquitur (the thing
speaks for itself). In such, it is sufficient for the plaintiff to prove the accident and
nothing more,
For there is a presumption of negligence according to this maxim.
In Pushpabai Purshottam Udesi Vs. M/s. Ranjit Ginning and Pressing Co. Pvt. Ltd., the
facts were as follows:-
Facts:
One Purshottam Tulsidas Udeshi met with his death in a motor car accident, when he
was travelling in the car of the defendants due to rash and negligent driving by their
Manager.
His wife and children brought the suit for recovery of damages.
Judgement:- the Supreme Court held:-
On the facts made out the doctrine (i.e., res ipsa loquitur) is applicable and it is for the
opponent to prove that the accident did not take place due to their negligence.
“This they have not attempted to do. In the circumstances we find that the
tribunal was justified in applying the doctrine.”
Lord Shaw remarked that if the phrase had not been in Latin, nobody would
have called it a principle.
Case Laws:-
Accident is such as in ordinary course of thing does not happen if those who
have the management with proper care,
Case Laws:-
1. Oriental Fire and General Insurance Co. Ltd. Vs. Smt. Narayanibai and
others- AIR 1984 p 47.
Facts:- When the vehicle goes to the offside of the road and strikes against a tree the
principle of res ipsa loquitur is attracted.
Once this attracted the burden shifts on the owner and the driver:-
1. To show that the vehicle was properly maintained and
2. Due diligence was exercised in driving the vehicle.
It is not shown that there was any obstruction on the road or that there was an
imminent danger in front, which the driver had to avert.
In the circumstances of the case, presumption is that the vehicle must have been driven
in such a manner that it was not under the control of driver unless the owner rebuts this
presumption the claimants are bound to care and caution taken driver in driving the
vehicle.
There is nothing to show that the accident occurred in spite of reasonable care and
caution taken by driver in driving the vehicle.
The tribunal rightly held that the owner failed to discharge the onus of providing want of
negligence.
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Contributory Negligence:-