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Naukri Phanikumargodavarthi (13y 0m)

Phani Kumar is an Indian male professional with over 11 years of experience in construction equipment and commercial vehicle sales. He has expertise in operations, management, and customer relationship management, with a proven track record in developing procedures and improving customer satisfaction. His work history includes roles as a Sales Team Leader, Heavy Line Sales Engineer, and Area Sales Manager across various companies in the industry.

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47 views2 pages

Naukri Phanikumargodavarthi (13y 0m)

Phani Kumar is an Indian male professional with over 11 years of experience in construction equipment and commercial vehicle sales. He has expertise in operations, management, and customer relationship management, with a proven track record in developing procedures and improving customer satisfaction. His work history includes roles as a Sales Team Leader, Heavy Line Sales Engineer, and Area Sales Manager across various companies in the industry.

Uploaded by

arun.s
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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PHANI KUMAR GODAVARTHI

Full Name : Phani Kumar


Sex : Male
Nationality : Indian
Mobile phone : + 91 949 367 1639
E-mail : [email protected]
Qualification/B.Com : Andhra University

SYNOPSIS

A result oriented professional with more than 11 years exposure in Construction Equipment &
Commercial vehicle sales.
● Expertise in handling a diverse range of operations entailing Product support and Product devel-
opment.
● Proven track record of developing procedures
● Expertise in Planning & implementing Product support programs for bringing keen customer fo-
cus.
● Good written, communication, inter personal skills.

AREAS OF EXPERTISE

Operations

● Provide dealer sales assessment, develop action plan and achieve measurable business results.
● Develop and deploy actionable plans that improve the profitability the dealer’s Sales department
● Works closely to implement all sales marketing plans and to improve market share penetration.
● Maintain good relationship with financiers
● Maintain good repo with customer from ground level to top management
● Gather upcoming projects details and customer needs regularly
● Leading efforts for streamlining processes and generating customer satisfaction.
● Provide technical assistance to customers.
● Support - service and parts departments by developing customer relations.
● Ensure profitability of operations and supervise all aspects of Sales management and all systems
to ensure compliance with quality & safety standards.
● Participate in industry or promotional events to cultivate customer relationships
● Assess sales performance according to KPIs
● Monitor competition within assigned region
Management

● Maintenance Management, MIS Sales


● Co-ordinate with Service team for optimized Equipment Management.
● Establish better integration between Dealer and Corporate customers through frequent visits to
improve relationships with all potential customers.
● Assist team in establishing key customer relationships with targeted contact management and on-
site customer visits.
● Created Customer Satisfaction Initiative program to identify areas of concern and implemented
recommendations, significantly improving customer satisfaction
● Established plan for ensuring minimum inventory of spare parts for effective Service
● Machine Population monitoring and updating, Timely monitoring of warranty failures and product
quality related issues
● Motivating and monitoring team to Achieve Branch targets

Customer Relationship Management

● Ensuring high quality services, resulting in customer delight and optimum resource utilization
● Ensuring maximum customer satisfaction by closely interacting with potential clients & understand
their requirements and customizing the product and services accordingly.

● Conduct Customer meets, Operator trainings, after sales techniques and company product at-
tributes

EXPERIENCE

 Two years’ experience as a Sales Team leader in Varun Mahindra [MTBL] In HCV
Sales

 Two years Worked as a Heavy line Sales Engineer in Varon JCB, Vizag

 Three years -worked as Sr.Sales officer in Vijay engineering equipment Ind pvt ltd,
(VOLVO EQUIPMENT IND PVT LTD)

 Two years worked as Area sales manager in Asha automine pvt ltd, (VOLVO
EQUIPMENT IND PVT LTD)

 Two years As Assistant Manager (Sales)-GCI GMMCO India

LANGUAGES : English – Medium, Hindi – Medium, Telugu – native


INTERESTS : Automobiles, Long drives, travel.

Place: Visakapatnam.
Date : 19/06/2024 G . Phani kumar.

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