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Salesforce_Interview_Questions_and_Answers

The document provides a comprehensive list of interview questions and answers related to Salesforce Admin and Developer roles. Key topics include Salesforce benefits, CRM definitions, object types, relationships, security settings, automation tools, and user permissions. It serves as a guide for preparing for Salesforce-related interviews by covering essential concepts and functionalities within the platform.

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4 views4 pages

Salesforce_Interview_Questions_and_Answers

The document provides a comprehensive list of interview questions and answers related to Salesforce Admin and Developer roles. Key topics include Salesforce benefits, CRM definitions, object types, relationships, security settings, automation tools, and user permissions. It serves as a guide for preparing for Salesforce-related interviews by covering essential concepts and functionalities within the platform.

Uploaded by

jyoshasri
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Salesforce Admin & Developer Interview Questions with Answers

1. What is Salesforce and its benefits?

Salesforce is a cloud-based CRM platform that helps businesses manage customer relationships,

sales, and service. Benefits include customization, scalability, integration, and automation.

2. What are different Salesforce editions?

Essentials, Professional, Enterprise, Unlimited - Each offers different features and limits based on

business needs.

3. What is a CRM?

Customer Relationship Management (CRM) is a system that manages a company's interactions with

customers, storing contacts, leads, opportunities, and support requests.

4. What is the difference between Salesforce.com and Force.com?

Salesforce.com is the CRM product; Force.com is a platform for building custom apps.

5. What are standard and custom objects?

Standard objects are pre-built (e.g., Account, Contact); custom objects are user-defined.

6. What are fields in Salesforce?

Fields store individual pieces of data within records (e.g., Name, Email).

7. What is a junction object?

A custom object used to create many-to-many relationships, typically with two master-detail fields.

8. What are lookup and master-detail relationships?

Lookup is a loose link; Master-detail is a strong link where child records depend on the parent.

9. What is Schema Builder?

A visual tool in Salesforce to view and create objects, fields, and relationships.

10. What are roll-up summary fields?

Used on master records to summarize values (SUM, COUNT, MIN, MAX) from related detail
records.

11. What is the difference between Role and Profile?

Role controls record visibility; Profile controls object-level access and permissions.

12. What is a Permission Set?

An add-on to a user's Profile, used to give extra access without changing their profile.

13. What is a Public Group?

A collection of users, roles, or territories used for sharing records.

14. What are OWD (Organization-Wide Defaults)?

Baseline record-level access for users. Options: Public Read/Write, Read-Only, Private.

15. What are Sharing Rules?

Used to extend access to records when OWD is too restrictive.

16. What is Field-Level Security (FLS)?

Controls whether users can view or edit specific fields on records.

17. What are Validation Rules?

Used to enforce data quality by preventing record save unless conditions are met.

18. What is Workflow in Salesforce?

An automation tool for actions like email alerts, field updates, or tasks based on conditions.

19. What is Process Builder?

An advanced automation tool that provides multiple if/else conditions and actions.

20. What is Flow in Salesforce?

A powerful automation tool that can collect inputs, loop, make decisions, and call Apex.

21. Difference between Workflow, Process Builder, and Flow?

Workflow: Simple actions; Process Builder: More control; Flow: Full logic, inputs, and screens.

22. What is an Approval Process?


Automates the request/approval system. Defines who can approve what and when.

23. What is the Data Import Wizard?

A web-based tool for importing data into Salesforce. Easy but limited in capabilities.

24. What is Data Loader?

A desktop tool for bulk data import/export, update, and delete operations.

25. What is a Profile in Salesforce?

A Profile defines a user's permissions, including access to objects, fields, tabs, and features.

26. What permissions can be controlled through a Profile?

Object permissions, field permissions, tab visibility, app access, record types, login hours, and IP

ranges.

27. What is the difference between a Profile and a Role?

Profile controls what a user can do; Role controls what records a user can see.

28. How many profiles can a user have in Salesforce?

Only one Profile per user.

29. Can two users have the same Profile?

Yes, multiple users can be assigned the same Profile.

30. Can a user be assigned multiple profiles?

No. Only one profile per user, but they can have multiple Permission Sets.

31. What is the difference between a Profile and a Permission Set?

Profiles are mandatory; permission sets are optional and grant extra permissions.

32. What is a Standard Profile and what are examples?

Predefined profiles like System Administrator, Standard User, and Read-Only.

33. What is a Custom Profile?

A profile created by admins to meet specific business needs with custom permissions.
34. Can you clone a Profile in Salesforce?

Yes, especially useful to replicate and customize permission sets.

35. How do you restrict access to an object or field using a Profile?

Modify object settings or field-level security in the profile.

36. What are Login Hours and IP Ranges in a Profile?

Used to restrict login access based on time and location.

37. What is Field-Level Security and how is it managed through Profiles?

Controls user access to view or edit individual fields.

38. How does a Profile affect page layout visibility?

Through record type and layout assignment based on profile.

39. Can you change a user's profile after creation?

Yes, from the User record in Setup.

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