Operations and Administrative Support Services

External Services

Page F-1
Human Resource-related Services
1. Pre-employment Assessment and Selection (Rank and File)
Administration of the Bank’s pre-employment examination to applicants who meet
minimum qualifications and referral of applicants to various vacancies of the Bank
upon qualifying in the exam.

Office or Division: PAD HR Planning and Staffing Unit

Classification: Highly Technical
Type of Transaction: G2C – Government to Citizen
Who may avail: Job Applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Pre-Exam Requirements: Applicant
 Application for Employment Form
 Transcript of Records (Original and
Photocopy)
 Proof of Civil Service Professional or
Equivalent Eligibility
 One 1x1 Recent ID picture
Pre-employment requirements (1 original
copy each)
 Authenticated Copy of Eligibility
 Medical Test Results (original)
 Civil Service Commission (CSC) Form
211 (must be original)
 Copy of Persons with Disabilities
(PWD) ID Card (if applicable)
 National Bureau of Investigation (NBI)
Clearance (must be original)
 Regional/Municipal Trial Court (RTC
and MTC) (must be original)
 Police Clearance (must be original)
 Certificate of Employment
 Philippine Statistics Authority (PSA)
Birth Certificate (must be original)
 Copy of Certificate of Attendance to
Trainings/Seminars
 Affidavit of No Delinquent Financial
Obligation (must be original)
 Consent for Credit Information (CI)
Report

Page F-2
 AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submission of 1.1 Receive the None 1 Banking Day Human Resource
complete complete Management (HRM)
requirements requirements Assistant, HRM
and evaluation Analyst, HRM
Specialist I / II,
of submitted
Division Chief,
pre-exam
Recruitment Division
requirements (RD)

1.2 Scheduling of Assistant

pre- Department Manager
employment (ADM), Department
examination Head (DH),
PAD
1.3 Conduct of the 1 Banking Day
pre-
employment
examination

1.4 Evaluation of 3 Banking

exam result Days
versus the
Bank’s exam
parameters
and encoding
of exam result
on test register

1.5 Release of 1 Banking Day

examination
results to
applicants via
email and
endorsing
units via
memo

Page F-3
 AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1.6 Conduct of None 3 Banking HRM Assistant, HRM
Competency- Days Analyst, HRM
Based Specialist I / II,
Behavioral Division Chief,
RD
Interview and
Preparation of
ADM, DH,
Candidate PAD
Matrix

1.7 Preparation 1 Banking Day

and forwarding
of Memo
Endorsement
with
attachments to
various units
of the Bank

2. Hiring Unit to 2.1 Validate None 2 Banking

submit Proposal proposal Days HRM Assistant, HRM
for Hiring to PAD based on Analyst, HRM
Hiring Unit’s Specialist I / II,
(HU’s) plantilla Division Chief, ADM,
DH,
Headcount
2.2 Forward 1 Banking Day Management and
validated Manpower Planning
proposal to Division (HMMPD),
PAD
SPD

2.3 Liaise None 1 Banking Day HRM Assistant, HRM

submission of Analyst, HRM
Pre- Specialist I / II,
Employment Division Chief, ADM,
DH,
Requirements
Selection and
with Applicants Promotion Division
/1 (SPD), PAD

Page F-4
 AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
3. Qualified 3.1 PAD to submit None 3 Banking HRM Assistant, HRM
applicants to request/s for Days Analyst, HRM
submit complete the following: Specialist I / II,
pre-employment Division Chief, ADM,
DH,
requirements to • Conduct of
Selection and
PAD Background
Promotion Division
Investigation (SPD), PAD
(BI) from
Security
Department
(SD) or the
Third Party
Service
Provider
(TPSP)

• Medical
Evaluation
and
Clearance
from
Employee
Relations
Department
(ERD)

• Credit
Information
Report (CIR)
of the
qualified
applicant/s
from Property
Valuation
Services
Department
(PVSD)

Page F-5
 AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
• Audit
Clearance
from the
Internal Audit
Group (IAG)
if qualified
applicant is
an existing
OSS (Office
Support Staff)
deployed in
the bank
TOTAL: 17 Banking
None
Days
/1 – Dependent to the applicant’s compliance and submission of requirements
/2 - Excludes TAT of a.) ERD for medical clearances and additional medical examinations that may be required
from candidate for hiring; b.) SD/TPSP for the conduct of BI; c.) IAG for audit clearance, if existing OSS; d.) PVSD
for the CI Report

Page F-6
 2. Request for Service Record and Other Document/Record of
Separated Employees (with Records On-Site and Archived at
Antipolo Warehouse)

Request for Service Record (SR) being issued to LBP employees who separated
from the Bank and other document/record which are now stored at the LBP
Antipolo Warehouse which are also requested by former employees of LBP to
facilitate and cater their personal transactions with other agencies.

Office or Division: Personnel Administration Department (PAD) - Separation and

Records Division (SRD)
Classification: Complex
Type of Transaction: G2C – Government to Citizen; G2G – Government to Government
Who may avail: LANDBANK Separated/Inactive Employees
LANDBANK Units
Other government agencies such as GSIS, Ombudsman, PAG-IBIG,
etc.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter-request for various documents 201 File
indicating the purpose of the request Personal Data Card (PD Card)
(1 original copy/scanned/email) IDRARS
Separation Folders
Files archived at Antipolo Warehouse
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit letter 1.1 Receive None 1 Minute Human Resource
request for various request letter Management (HRM)
documents from inactive Assistant
through email, employee/Units SRD, PAD
parcel/courier or concerned/
personal agencies
appearance

Page F-7
 AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
None 1.2 Evaluate/locate None 1 Hour HRM Assistant
the requested SRD, PAD
document/s
from 201 File,
PD Card
separation
folders,
IDRARS, etc.;
determine
whether
records are
onsite or at
warehouse

None 1.3 If record is None 6 Hours and HRM Assistant

onsite: 59 Minutes SRD, PAD
a. Retrieve PD
Card and
other
source
record
b. Prepare
request,
encode and
print SR
from SAP-
HRIS
c. Proceed to
Step 1.6

None 1.4 If record is at None 3 Hours HRM Assistant

Antipolo SRD, PAD
Warehouse:
a. prepare the
Retrieval
Request
Form
(RRF) in
four (4)
copies

Page F-8
 AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
None b. Forward None 3 Hours and HRM Assistant,
RRF for 59 Minutes Assistant Division
review and Chief (ADC), DC,
affix SRD,
signature/
e-signature

None c. Forward None 1 Hour HRM Assistant

the signed/ SRD, PAD
e-signed
RRF to
Facilities
Mngt. Dept.
(FMD)
through
email or
hard copy
for
processing
of the
request

None 1.5 Retrieve None 10 Banking FMD

files/documents Days
in the
warehouse and
forward to PAD

None 1.6 Prepare request None 5 Banking HRM Assistant

of separated Days SRD, PAD
employee
a. Encode and
print SR from
SAP-HRIS
b. If documents
are found,
photocopy
the same

Page F-9
 AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
None 1.7 Forward the None 1 Banking ADC or DC,
document/s to Day SRD, PAD
the DC/ADC for
review, to be
certified, affix
signature/e-
signature

None 1.8 Prepare the None 1 Hour HRM Assistant,

Property SRD, PAD
Transmittal Slip
in four (4)
copies to return
the box to FMD

None 1.9 Return the box None 1 Banking HRM Assistant,

to FMD with Day SRD, PAD
the signed PTS

None 1.10 Scan the None 2 Hours HRM Assistant,

document/s SRD, PAD
prior to release

2. If for pick-up, a. Route/send/ None 4 Hours HRM Assistant,

proceed to PAD release the SRD, PAD
for the release of document/s to
requested the requesting
document; or party or email
receive certified scanned copy
or scanned
copy/ies of b. Log the None
requested document
document released and/or
update SR’s
monitoring file

TOTAL None 7 Banking

Days
(record is onsite)
20 Banking
Days
(record is at
warehouse)

Page F-10
 3. Request for Replacement of Lost, Old/Outdated or Damaged
Alumni IDs

For proper identification and security purposes, Separation and Records Division
of Personnel Administration Department issues replacement of lost, old or
damaged alumni IDs.

Office or Division: Personnel Administration Department (PAD) - Separation and

Records Division (SRD)
Classification: Complex
Type of Transaction: G2G – Government to Government
Who may avail: LANDBANK Alumni
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
 Alumni Personal Data Sheet (1 original LANDBANK Alumni
copy)
 For lost Alumni ID – Notarized Affidavit
of Loss (1 original copy)
 For Old/outdated or Damaged Alumni
ID – surrendered ID card (original
copy)
 1X1 picture (1 original copy/digital
copy)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit duly 1.1 Receive None 1 Banking Human Resource
accomplished request for the Day Management
AlumniPersonal issuance or Assistant (HRMA),
DataSheet replacement of SRD, PAD
together with other lost and
requirements damaged
through email, Alumni ID
parcel/courier, cards
personal
appearance

Page F-11
 AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
None 1.2 Validate None 3 Banking Human Resource
submitted Days Management
Personal Data Assistant (HRMA),
Sheet against SRD, PAD
HR records

None 1.3 Scan signature

and picture
from the Data
Sheet

1.4 Input details of

None
Alumni in the
ID template
and attach
scanned copy
of picture and
signature

1.5 Print Alumni ID

None card

None 1.6 Review and None 2 Banking Division Chief (DC),

affix initial/e- Days SRD-PAD
initial on memo
request prior to
release of
printed Alumni
ID

2. Proceed to PAD 2.1 Release None 1 Banking HRMA

for the release of printed Alumni Day SRD, PAD
Alumni ID ID

2.2 Log the ID

release in
receiving
logbook and/or
the monitoring
database

TOTAL None 7 Banking

Days

Page F-12
 4. Sourcing/Talent Acquisition
Accommodation and receipt of job applications from various sourcing channels (i.e
Walk -in, Next-of-kin, LANDBANK Website, Employee/Unit/Department Referral,
Academe/University Partnerships and Online Recruitment portals)

Office or Division: Recruitment Division

Classification: Complex
Type of Transaction: G2C – Government to Citizen
Who may avail: Job Applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Updated Resume/Personal Data Sheet (1 Applicant
original copy)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submission of 1.1 Post job ad None 6 Banking HRM Assistant, HRM
Resume/Personal and/or source Days Analyst, HRM
Data Sheet applicants Specialist I / II,
through carious Division Chief,
Recruitment Division
recruitment
(RD)
platform
1.2 Receive the
Resume/
Personal Data
Sheet
None 1.3 Conduct None 1 Banking
preliminary Day
Screening
(minimum
qualification)
1.4 Request
applicant to
submit/prepare
pre-
examination
requirements
TOTAL: None 7 Banking
Days

Page F-13