Technical-Vocational Livelihood

Information and Communications Technology

Computer Systems Servicing NCII
(Laboratory Manual and Lecture Module)

___________________________
Learner’s Name

___________________________
Learner Reference Number

___________________________
Grade Level/Section

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 Learner’s Profile
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Name : ______________________________________________________
Nickname : ___________________________________
Birthday : ___________________________________
Birthplace : ___________________________________
Religion : ___________________________________
Email Address : ___________________________________
Cellphone No. : ___________________________________
Mother’s Name : ___________________________________
Father’s Name : ___________________________________
Contact No. : ___________________________________
Health Issues/Allergies : ___________________________________
Hobbies : ___________________________________
Skills/Talents : ___________________________________
One word or object that describes yourself : ___________________________________
How do you feel about school?
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What is your philosophy in life?
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What are your dreams and ambitions?
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How do you plan to achieve your ambitions and goals in life?
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What is your favorite Bible verse or saying?
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 Commitment Form
I, ______________________________, Grade ____ currently enrolled at CITI Global
College, Inc. Calamba Campus do solemnly acknowledge the following in order to have a positive
learning experience during my stay here at school and also to pass the subject: Computer Systems
Servicing NCII:
a. I will listen and obey all the rules and regulations set by the subject teacher given
to us that is also stipulated in the Student Handbook;
b. I will utilize the use of online platform in order to help my study;
c. I am accountable in any things I do whether inside and outside of the classroom
and even in the online world;
d. I will be courteous to my fellow students, respect them with all of my capabilities;
e. I will attend all the classes whether it is face-to-face or online in a timely manner;
f. I will not use any profane or vulgar words inside and outside of the classroom;
g. I will wear the prescribed complete uniform for the day;
i. No crossdressing;
ii. No earrings for boys; and
iii. A clean and neat haircut for boys every first Monday of the month.
h. I will respect all the staff of CITI Global College, Inc. both teaching and non-
teaching staffs (Greeting them, Using “po” and “opo”, etc.);
i. I will avoid PDA (Public Display of Affection);
j. I will not possess any of the following:
i. Cigarette, E-cigarette, Vape, and the like
ii. Deadly weapon
iii. Sensual materials (such as: Pornographic materials, etc.)
k. I will actively attend all the school activities; and
l. I will submit all the subject requirement promptly and in a timely manner.

My disobedience may result in any sanctions that is stipulated in the student handbook.

Student Signature Over Printed Name Date

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 Table of Contents

Title Page - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1

Learner’s Profile - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2

Commitment Form - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3

Table of Contents - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4

Preliminary Topics - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5
Module 0: Personal Entrepreneurial Competencies (PECs) - - - - - - - - - - - - - - 6-12
Module 1: Environment and Market (EM) - - - - - - - - - - - - - - - - - - - - - - - - - 13-25

Common Competencies - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 26
Module 2: Applying Quality Standards (AQS) - - - - - - - - - - - - - - - - - - - - - - - 27-41
Module 3: Performing Computer Operations (PCO) - - - - - - - - - - - - - - - - - - 42-52
Module 4: Performing Mensuration and Calculation (PMC) - - - - - - - - - - - - - 53-66
Module 5: Preparing and Interpreting Technical Drawing (PITD) - - - - - - - - - 67-74
Module 6: Using Hand Tools (UHT) - - - - - - - - - - - - - - - - - - - - - - - - - - - - 75-83
Module 7: Terminating and Connecting Electrical Wiring and Electronics Circuit (TCEW) - - - - - - 84-88
Module 8: Testing Electronic Components (TEC) - - - - - - - - - - - - - - - - - - - - 89-103

Core Competencies - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 104

Module 9: Install and Configure and Computer Systems (ICCS) - - - - - - - - - - - - - - - - - - - - 105-125
Module 10: Setting-up Computer Networks (SUCN) - - - - - - - - - - - - - - - - - - 126-143
Module 11: Setting-up Computer Servers (SUCS) - - - - - - - - - - - - - - - - - - - - 144-225
Module 12: Maintain and Repair Computer Systems and Networks (MRCSN) - - - - 226-243

Students’ Track Record - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 244-246

Notes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 247-249

About the Teacher - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 250

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Computer Systems Servicing NC II | 5
Module 0: Personal Entrepreneurial
Competencies (PECs)

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Learning Competencies:
1. Recognize Personal Entrepreneurial Competencies and Skills (PECs) needed in
computer systems servicing
2. Develop and strengthen personal competencies and skills (PECs) needed in
computer systems servicing

Pre-Test
I. Matching Type. Match the entrepreneurial competencies in column A with their
meaning in column B. Write the letter of correct answer on the spaces provided
before the number.
COLUMN A COLUMN B
_____ 1. Creative A. makes wise decisions towards the set objectives
_____ 2. Profit-oriented B. strategic thinking and setting of goals
_____ 3. Disciplined C. trusting in one’s ability
_____ 4. Sound decision maker D. adoptable to change
_____ 5. Possess people skills E. innovates to have an edge over other competitors
_____ 6. Excellent Planner F. solid dedication
_____ 7. Confident G. skillful in record keeping
_____ 8. Hardworking H. always sticks to the plan
_____ 9. Ability to accept change I. work diligently
J. effective and efficient communication skills and
_____ 10. Committed
relates well to people
K. always looking for an opportunity to have/earn
income.

In this module, you will learn more about entrepreneurship and the entrepreneurship
competencies related to Computer Systems Servicing. These are individuals that can
strategically identify products and services needed by the community and they have the
capability to deliver these at the right time and place.
Entrepreneurship is the act of creating a business or businesses while building and
scaling it to generate a profit.

However, as a basic entrepreneurship definition, it is a bit limiting. The more modern

entrepreneurship definition is also about transforming the world by solving big problems.
Like initiating social change, creating an innovative product or presenting a new life-
changing solution. What the entrepreneurship definition does not tell you is that
entrepreneurship is what people do to take their career and dreams into their hands and
lead it in the direction of their own choice. It is about building a life on your own terms. No
bosses. No restricting schedules. And no one holding you back.
Entrepreneurs can take the first step into making the world a better place, for everyone in
it.
Guide Question

1. Why is it to know the important characteristics to be an effective and a good

entrepreneur?
2. What are the important skills to be a successful entrepreneur?

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What are Entrepreneurial Competencies?

Entrepreneurial competencies refer to the ability to develop, organize and manage a

business venture along with any of its risks. It includes key characteristics that should be
possessed by a person in order to successfully run a new venture. Among those
characteristics are social, managerial and networking competences.

Below are few important characteristics / traits / attributes of a good entrepreneur:

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Computer Systems Servicing NC II | 9
Listed below are the important skills of a successful entrepreneur:

1. Excellent planner: Planning involves strategic thinking and goal setting to achieve
objectives by carefully maximizing all the available resources. A good entrepreneur
develops and follows the steps in the plans diligently to realize goals. A good
entrepreneur knows that planning is an effective skill only when combined with
action.

2. Possesses people skills: This is a very important skill needed to be successful in

any kind of business. People skills refer to effective and efficient communication
and establishing good relationship to the people working in and out of your
business. In day-to-day business transactions, you need to deal with people. A
well-developed interpersonal skill can make a huge difference between success
and failure of the business.

3. Sound decision maker: Successful entrepreneurs can think quickly and to make
wise decisions towards a pre-determined set of objectives. No one can deny that
the ability to make wise decisions is an important skill that an entrepreneur should
possess. Sound decisions should be based on given facts and information and
lead towards the pre-determined objectives.

Strengthening your Identified PECs

Here are your guides on how to strengthen your own PECs.

1. React positively to criticisms and open to feedback.
2. Always demonstrate positive attitude to achieve a desired goal.
3. Always project strong and well-balanced behavior.
4. Always exercise the assertive style in your work environment.
5. Avoid being too passive and too aggressive.
6. Do not let anyone worsen your business life.
7. Prioritize your business goal rather than personal goal in order to become a
successful entrepreneur.
8. Acquire specific skills for creating and maintaining a conducive work environment.
9. Be responsible in everything you do in your business.
10. Always observe business ethics in putting up a business.

An entrepreneur is the person who sees a problem in the world and immediately focuses
on creating the solution. They are the leaders that strike out on their own to improve
society. Whether they are creating jobs or a new product, they constantly take action to
ensure world progress. In the process of understanding what is entrepreneurship, let us
look at why entrepreneurs are important in society.

Entrepreneurs create jobs: Without entrepreneurs, jobs would not exist. Entrepreneurs
take on the risk to employ themselves. Their ambition to continue their business’ growth
eventually leads to the creation of new jobs.

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Entrepreneurs innovate: Some of the greatest technologies today have come from
businesses. The technological advances come out of a need to solve a problem, create
efficiencies, or improve the world.

Entrepreneurs create change: Entrepreneurs dream big so naturally some of their ideas
will make worldwide change. They might create a new product that solves a burning
problem or take on the challenge to explore something never explored before.

Entrepreneurs give to society: While some have this notion of the rich being evil and
greedy, they often do more for the greater good than the average person. They make
more money and thus pay more in taxes which helps fund social services.

Entrepreneurs add to national income: Entrepreneurship generates new wealth in an

economy. New ideas and improved products or services from entrepreneurs allow for the
growth of new markets and new wealth to be created in an economy.

Entrepreneurship decreases poverty: In the spirit of sharing good news, more people
are being pulled out of poverty today than ever before. This is likely due to globalization.
Being able to connect to millions and billions of people on the internet allows new
entrepreneurs to find customers around the world.

Assessment
I. Multiple Choice. Choose the letter of the best answer. Encircle your answer.

Mr. Edward opens her own retail business. She knows that her personal entrepreneurial
characteristics are insufficient to ensure a successful operationalization of a business she
has in mind. Your answers to the questions below will help in developing her PECs.

1. Which of the following is NOT considered as a characteristic of an entrepreneur?

a. Copes with failure c. Dependent
b. Persistent d. Opportunity seeker

2. Mr. Edward follows the advice of a friend to be flexible especially if she intends to open
a retail business. What PECs has been demonstrated by Mr. Edward?
a. Persistent c. Reliable and has integrity
b. Responsive to feedback d. Self-confidence

3. She tells Mary, her best friend that she has a strong will and does not give up finding
a solution to a business problem. What PECs has been demonstrated by Mr. Edward?
a. Self-confidence c. Hard work
b. Risk- taking d. Persistence

4. If she wants to ensure a profitable business operation, what characteristic will she
maintain?
a. Futuristic or future-oriented c. Commitment
b. Opportunity seeker d. Goal oriented

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5. What PECs must she possess if there are customers who complain about the quality
of her product?
a. Patience c. Versatile
b. Hardworking d. All of the above

6. One facet is being able to make connections between seemingly unrelated events or
situations.
a. Profit-oriented c. Initiative
b. Creative d. Committed

7. They are dedicated, driven, focused and are goal oriented and have a strong attention
to detail.
a. Hardworking c. Disciplined
b. Confident d. Change

8. The good entrepreneurs assume full responsibility over their business, and they give
full and solid dedication to make the business successful.
a. Change c. Confident
b. Committed d. Initiative

9. It refers the ability to develop, organize and manage a business venture along with any
of its risks.
a. Competencies c. Personal Entrepreneurship
b. Personal d. Entrepreneurship Competencies

10. What traits of a successful entrepreneurs always focus their energy on making the
business work, and for eliminating the distractions or obstacles to their goals?
a. Hardworking c. Disciplined
b. Confident d. Change

II. Essay.

Why is there a need to compare and align one’s PECs with the PECs of a successful
entrepreneur?
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Module 1: Environment and Market

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Learning Competencies:
1. Recognize and understand the market in computer systems servicing
2. Recognize the potential customer/market in computer systems servicing
3. Create new business ideas in computer systems servicing by using various
techniques
4. Develop a product/service in computer systems servicing
5. Select a business idea based on the criteria and techniques set
6. Develop a brand for the product

Pre-Test
I. Multiple Choice. Choose the letter of the best answer. Encircle your answer.

1. It is generated by examining the goods and services sold in the community.

A. business creation C. business concept
B. business pricing D. business idea

2. It is a process of making new products which will be sold to the customers.

A. product analysis C. product development
B. product conceptualization D. product implementation

3. These are luxuries, advantages and desires that every individual considers beyond
necessary.
A. wants C. requirements
B. desires D. needs

4. It is a factor or consideration presented by a seller as the reason that a product or

service is different from and better than that of the competition.
A. unique selling plan C. unique pricing policy
B. unique selling proposition D. finding value-added

5. A stage in which the needs of the target market are identified, reviewed, and
evaluated.
A. concept development C. project development
B. economic analysis D. refine specification

6. It is the introduction of new ideas to make the product and services more attractive
and saleable to the target customers.
A. new idea C. product development
B. creativity D. innovation

7. It is a managerial tool used to assess the environment and to gather important

information that can be used for strategic planning.
A. scanning C. WOTS Analysis
B. SWOT Analysis D. survey analysis
8. It is creating names, symbol, or designs that identifies and differentiates a product
from the other products.

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A. product naming C. branding
B. unique selling proposition D. tagline

9. It is a meaningful and unforgettable statement that captures the essence of the

brand.
A. product naming C. branding
B. unique selling proposition D. tagline

10. These are things that people cannot live without.

A. wants C. requirements
B. desires D. needs

Product Development

When we talk of product development, we are referring to a process of making a new

product to be sold by a business or enterprise to its customers. Product development
may involve modification of an existing product or its presentation, or formulation of
an entirely new product that satisfies a newly defined customer’s needs, wants and/or
a market place.

The term development in this module refers collectively to the entire process of
identifying a market opportunity, creating a product to appeal to the identified market,
and testing, modifying, and refining the product until it becomes ready for production.

There are basic, yet vital questions that you can ask yourself about product
development. When you find acceptable answers to them, you may now say that you
are ready to develop a product and/or render services.

These questions include the following:

1. For whom are the product/services aimed at?
2. What benefit will the customers expect from product/service?
3. How will the product/service differ from the existing brand? From its competitor?

In addition, needs and wants of the people within an area should also be taken into
big consideration. Everyone has his/her own needs and wants. However, each person
has different concepts of needs and wants. Needs in business are the important things
that an individual cannot live without in a society. These include:

1. Basic commodities for consumption,

2. Clothing and other personal belongings,
3. Shelter, sanitation and health, and
4. Education

Basic needs are essential to an individual to live with dignity and pride in a community.
These needs can obviously help you generate business ideas and subsequently to
product development.

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Wants are desires, luxury and extravagance that signify wealth and expensive way of
living. Wants or desires are considered above all the basic necessities of life. Some
examples of wants or desires are: fashion accessories, expensive shoes and clothes,
travels, eating in an expensive restaurant, watching movies, concerts, having
luxurious cars, wearing expensive jewelry and perfume, living in impressive homes,
among others.

Needs and wants of people are the basic indicators of the kind of business that you
may engage in because it can serve as the measure of your success. Some other
points that might be considered in business undertakings are the kind of people, their
needs, wants, lifestyle, culture and tradition, and their social orientation.

To summarize, product development entirely depends on the needs and wants of the
customers. Another important issue to deal with is the key concepts of developing a
product. The succeeding topic shall enlighten you about the procedure in coming up
with a product.

Concepts of Developing a Product

Concept development is a critical phase in the development of a product. In this stage,

the needs of the target market are identified, and competitive products are reviewed
before the product specifications are defined. The product concept is selected along
with an economic analysis to come up with an outline of how a product is being
developed. Figure below shows the stages of concept development of a product.

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The process of product development follows the following stages:

1. Identify customer needs: Using survey forms, interviews, researches, focus group
discussions, and observations, an entrepreneur can easily identify customers’ needs
and wants. In this stage, the information that can be possibly gathered are product
specifications (performance, taste, size, color, shape, life span of the product, etc.).
This stage is very important because it would determine the product to be produced
or provided.

2. Establish target specifications: Based on customers' needs and reviews of

competitive products, you can now establish target specifications of the prospective
new product and/or services. A target specification is essentially a wish-list.

3. Analyze competitive products: It is imperative to analyze existing competitive

products to provide important information in establishing product or service
specifications. Other products may exhibit successful design attributes that should be
emulated or improved upon in the new product or service.

4. Generate product concepts: After having gone through with the previous
processes, you may now develop a number of product concepts to illustrate the types
of products or services that are technically feasible and will best meet the
requirements of the target specifications.

5. Select a product concept: Through the process of evaluation between attributes,

a final concept is selected. After the final selection, additional market research can be
applied to obtain feedback from certain key customers.

6. Refine product specifications: In this stage, product or services specifications are

refined on the basis of input from the foregoing activities. Final specifications are the
result of extensive study, expected service life, projected selling price among others
are being considered in this stage.

7. Perform economic analysis: Throughout the process of product development, it

is very important to always review and estimate the economic implications regarding
development expenses, manufacturing costs, and selling price of the product or
services to be offered or provided.

8. Plan the remaining development project: In this final stage of concept

development, you can prepare a detailed development plan which includes list of
activities, necessary resources and expenses, and development schedule with
milestones for tracking progress.

Finding Value

People buy for a reason. There should be something in your product or service that
would give consumers a good reason to go back and buy more. There must be

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something that will make you the best option for target customers; otherwise, they
have no reason to buy what you are selling. This implies further, that you offer
something to your customers that will make them value your product or service.

The value you incorporate in your product is called value proposition. Value
proposition is a believable collection of the most persuasive reasons why people
should notice you and take the action you’re asking for. It is what gets people moving,
what makes people spend for your product or service.

Innovation

Innovation is the introduction of something new in your product or service. This may
be a new idea, a new method, or a new device. If you want to increase your sales and
profit, you must innovate. Some of the possible innovations for your products are
change of packaging, improvement of taste, color, size, shape, and perhaps price.
Some of the possible innovations in providing services are application of new and
improved methods, additional featured services, and possibly freebies.

Unique Selling Proposition (USP)

Unique Selling Proposition is the factor or consideration presented by a seller as the

reason that one product or service is different from and better than that of the
competition. Before you can begin to sell your product or service to your target
customers, you have to sell yourself in it. This is especially important when your
product or service is similar to your competitors.

USP requires careful analysis of other businesses' ads and marketing messages. If
you analyze what they say or what they sell, not just their product or service
characteristics, you can learn a great deal about how companies distinguish
themselves from competitors.

Here's how to discover your USP and how to use it to increase your sales and profit:

• Use empathy: Put yourself in the shoes of your customers. Always focus on the
needs of the target customers and forget falling in love with your own product or
service. Always remember, you are making/providing this product not for yourself but
for the target customers to eventually increase sales and earn profit. Essential
question such as what could make them come back and ignore competition, should
be asked to oneself. Most possible answers may be focused on quality, availability,
convenience, cleanliness, and reliability of the product or service.

• Identify customer’s desires. It is very important for you to understand and find out
what drives and motivates your customers to buy your product or service. Make some
effort to find out, analyze and utilize the information that motivates the customers in
their decision to purchase the product or service.

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 • Discover customer’s genuine reasons for buying the product. Information is
very important in decision making. A competitive entrepreneur always improve their
products or services to provide satisfaction and of course retention of customers. As
your business grows, you should always consider the process of asking your
customers important information and questions that you can use to improve your
product or service.

Activity. Product Conceptualization

Develop your own concept of your product or service by using the figures on this page.
Use bullets in every stage of product conceptualization in listing important key ideas.

1. Identify Customers Need




7. Prepare a Development Plan 2. Target Specification

  
 
 
 
 

3. Refine Product Specification 3. Analyze Competitive Product

 
 
 
 
 

5. Select a Product Concept 4. Generate Product Concept

 
 
 
 
 

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Generating Ideas for Business

The process of developing and generating a business idea is not a simple process.
Some people come up with a bunch of business ideas that are not really feasible.
There are two problems that arise; first is the excessive generation of ideas that can
forever remain as a dreaming stage and the second is when they don’t have ideas
and don’t want to become entrepreneurs.

The most optimal way is to have a systematic approach in generating and selecting a
business idea that can be transformed into a real business. Here are some basic yet
very important considerations that can be used to generate possible ideas for
business:

1. Examine existing goods and services. Are you satisfied with the product? What
do other people who use the product say about it? How can it be improved? There are
many ways of improving a product from the way it is made to the way it is packed and
sold. You can also improve the materials used in crafting the product. In addition, you
can introduce new ways of using the product, making it more useful and adaptable to
the customers’ many needs. When you are improving the product or enhancing it, you
are doing an innovation. You can also do an invention by introducing an entirely new
product to replace the old one.

Business ideas may also be generated by examining what goods and services are
sold outside the community. Very often, these products are sold in a form that can still
be enhanced or improved.

2. Examine the present and future needs. Look and listen to what the customers,
institutions, and communities are missing in terms of goods and services. Sometimes,
these needs are already obvious and identified right away. Other needs are not that
obvious because they can only be identified later on, in the event of certain
development in the community. For example, a province will have its electrification
facility in the next six months. Only by that time will the entrepreneur could think of
electrically powered or generated business such as photo copying, computer service,
digital printing, etc.

3. Examine how the needs are being satisfied. Needs for the products and services
are referred to as market demand. To satisfy these needs is to supply the products
and services that meet the demands of the market. The term market refers to whoever
will use or buy the products or services, and these may be people or institutions such
as other businesses, establishments, organizations, or government agencies.

There is a very good business opportunity when there is absolutely no supply to a

pressing market demand.

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