ISSN 1798-4769

Journal of Language Teaching and Research, Vol. 11, No. 3, pp. 373-378, May 2020
DOI: http://dx.doi.org/10.17507/jltr.1103.05

The Effectiveness of Social Media Application

"Telegram Messenger" in Improving Students’
Reading Skills: A Case Study of EFL Learners at
Ajloun University College/Jordan
Muntaha Ali Mohammad Al Momani
Department of English, Ajloun University College, Al Balqa Applied University, Jordan

Abstract—With the advent of smart phones and new smart devices, the use of these mobile communication
devices has become an integral part of our daily life. The study aims to discuss the influence of modern
technological apps in developing students' skills such as telegram messenger channels on improving reading
skills E-leaning, m-learning and techno-aids might help to fill the gap. The study is conducted on EFL learners
at Ajloun University College. To sum up, the study has provided evidence to the effectiveness of Telegram®
social media application in improving students' reading skills.

Index Terms—English as a Foreign Language, reading skills, smart phones role in education, social media
applications, Telegram Messenger

I. INTRODUCTION
Nowadays, the world is in the era of social media revolution, the age of smart phones and smart devices applications.
We use phone devices not only for communications with others, but for a variety of other purposes, as well. Actually,
with the advent of smart phones and new smart devices, the use of these mobile communication devices has become an
integral part of our daily life. Today, people from all ages have the ability to use smart devices applications, including
young students anytime anywhere (Cook & Das, 2007).
The students prefer the utilization of their mobile devices to access the internet and conduct learning related activities.
(Wong, 2015)
The new generation of young students has technical, electronic and digital minds. They deal with the new technology
as a piece of cake. In fact, they are fully aware of the globalization and part of it (Bolstad, & Gilbert, 2006). They spend
most of their time working on their smart phones. By time, such students lose enthusiasm to learn from regular books
and traditional curriculums with the prevalence of the social media, the smart phones and smart devices applications.
However, over a period, these mobile apps are playing significant role in the day-to-day lives including education.
These phone applications have made our life simpler and have provided yet another innovative way of accessing
education. In fact, "these profound changes are placing increasing pressure on the traditional models of teaching and
learning."( Bansal & Dhananjay Joshi, 2014). Thus, our students deserve better when it comes to education. E-leaning,
m-learning and techno-aids might help to fill the gap. Actually, there is a shift to e-learning that is enabled by
communication technologies (Campbell, 2010).
In fact, the world has seen a steady and rapid increase in the growth of phone applications, since the appearance of
the Apple App Store in 2008. Varieties of smart phones applications are currently available. However, among the top
lists in the popular applications given by various sources, a prominent name that is emerging all over the globe is
Telegram. Telegram messenger is a mobile application that has apparently caught the attention of large number of
mobile users (Giordanoet al, 2015).
Mobile assisted learning (MALL) can be defined as the use of small, portable, wireless devices such as mobile
phones, smartphones and personal computers to achieve flexibility and interaction in teaching and learning anytime and
anywhere (Mehmadi, 2012).
Digital devices, mobile phones and Tablet PCs can be used to perform many educational tasks, although their role
differ. Most mobile devices are useful in teaching, facilitating teachers’ tasks and considered as learning aids for
students as illustrated by the following (Kasem et al., 2006):
- Students can interact with each other and with the teacher instead of hiding behind the large monitor.
- Many portable devices in the classroom are easy to be installed compared to desktops that require a lot of
space.
- Most personal digital devices, notebooks, tablets, and smart phones are lighter, smaller and easier to carry than
bags filled with files, books or any paper study material.
- Handwriting recognition applications in personal portable devices help in improving students’ handwriting

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skills.
- Increase motivation and personal commitment to learning if the student will take the device home at any time
he wants, it helps him to commit and take responsibility.
- Attract learners: young people who have dropped out of education can enjoy the use of mobile devices.
Mobile assisted learning could help the English language teachers by saving time through enabling them to transmit
educational information to the class students in an effective manner.
Regarding the classroom activities, teachers could utilize the mobile applications to explain the English language
grammatical rules which will be more effective than writing the rules on the blackboard (Dajani and Wahba, 2001).
The introduction of mobile assisted learning in teaching English language in the private and public schools in the
Kingdom of Saudi Arabia could be useful. Therefore, the integration of educational technologies in the schools is
probably a very important issue of concern to the policy makers in the Saudi ministry of education (Mehmadi, 2012).
Telegram messenger is a cloud-based mobile and desktop messaging application with a focus on security and speed
which was launched on August 14, 2013 to make communication and the distribution of multimedia messaging more
easily and faster. “Telegram Messenger is a messaging application focusing on instant and secure messaging, it’s super-
fast, simple and free. Individuals can download Telegram on all portable devices at the same time— and synchronize
their conversations seamlessly across any number of your devices." (Telegram®.com, 2017).
Nowadays, millions of people are using Telegram. That's nearly one in seven people in the world who use Telegram
monthly to keep connected with their loved ones, friends and family.( Telegram Blog, 2017). Telegram is supported
financially and ideologically by Pavel and technological by Nikolai Durov.
Using Telegram messenger in English language learning had positively affected the students’ comprehension of
vocabulary and grammatical rules (Alkhezzi & Al-Dosari, 2016)
Since Telegram is relatively a new phenomenon, little research exists regarding its influence on interpersonal
communication in general, and between high school teachers and their students in particular (Church & de Oliveira,
2013). While reviewing the literature of the topic of this study, few references and books were found tackling the issue
of Telegram messenger from the pedagogical perspective. Most of the information found was in the form of articles,
researches, or thesis. Most of the writers' arguments of these works lead to the recommendation to adopting Telegram as
a perfect educational assistant. Yet, on the other hand, there are others who have not the same attitude towards the
application.

II. REVIEW OF RELATED LITERATURE

Here is a review of the views of some of the writers who recommend using Telegram as an effective and successful
teaching-learning aid as well as others of the contrasted team.
Digital communication between groups of students and between students and teachers has become popular during the
last decade through various channels: Email, SMS, Facebook groups, Twitter, Whatsapp and recently Telegram. Each
one of these tools has different characteristics that influence its suitability for learning purposes. (Calvo, Arbiol and
Iglesias, 2014).
Previous studies examined different use of Telegram in educational settings. One study investigated the effectiveness
of using Telegram in teaching English pronunciation to Iranian EFL learners. Study participants had included 30 Iranian
EFL learners divided into an experimental group (N=14) and a control group (N=16). Study groups had received
various treatments over a period of 4 weeks. Study findings for the pre and posttest had indicated that there is a
significant improvement in the pronunciation of participants in the experimental group compared to the control group.
Study had concluded that utilizing Telegram messenger in teaching English language is an effective and promising
approach (Xodabande, 2017).
In a study conducted by Zarei et al (2017) that aimed to investigate the impact of using Telegram on EFL learners’
and the knowledge and attitudes of them towards vocabulary learning. Study sample had been composed of 100 EFL
learners that were involved in a quasi-experimental study. Participants were divided into two study groups; the control
group (N=50) and the experimental group (N=50). Both group members had received a three weeks vocabulary
instruction. Experimental group members had been asked to fill out a pre-designed questionnaire. Finally, a vocabulary
test had been administered among the participants of the both groups. Study findings had shown that there is a
significant outperformance of the experimental group over the control group. Furthermore, study findings had shown
that the study participants had positive attitudes toward using Telegram messenger.
Many studies had investigated the impact of similar mobile applications such as Whatsapp on the learning outcomes.
For instance, a study conducted by Bansal et al(2014) aimed to investigate students’ experiences of Whatsapp® mobile
learning , during session 2013-2014 , and examined a sample of 37 Bachelor of Education students. Study sample
students and their teacher were interacting with each other within Whatsapp® group and finally students were asked to
fill in a pre-designed questionnaire. Findings of the study had showed an increase in students’ social interactivity and
they learned collaboratively, as well as Whatsapp® was favorable for students. Moreover, study results indicated that
married students considered that learning using Whatsapp® is disruptive and they prefer traditional classroom learning.

III. OBJECTIVES OF THE STUDY

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As a teacher of English for years, the researcher realized that learning has changed from a mere repetition and
memorization of facts to interactive strategies of learning. This study is conducted for three main reasons. Firstly, to
have students and teachers get out of the monotonous and boring class atmosphere and to experience other live
interactive atmosphere, whether inside or outside the classroom . Secondly, to identify the impact of using Telegram as
a mobile learning tool on reading skills of undergraduate EFL learners at Ajloun University College. This study will go
through new teaching-learning methods that are more appropriate and suitable for students' interests and preferences so
as to provoke their awareness towards the content being learned.

IV. PROBLEM OF THE STUDY

This study came to address two major problems. Mainly, formal learning that is widespread in our schools does not
allow the design of authentic learning tasks. Also, mobile phones are hardly used for teaching and learning in the
learning settings. Moreover, though our students become so fond of their smart phones to the extent that they cannot
live without. Thus, it becomes a must for us to adopt new techniques including mobile apps. Telegram, as a very
popular social media application among students, may solve the problem.

V. RESEARCH QUESTIONS
This study is conducted mainly to answer the following major question:
Are there any significant statistical differences at significance level (α≤0.05) between the Control group and the
experimental group in the reading post-test referred to using Telegram Messenger channels?

VI. SIGNIFICANCE OF THE STUDY

This study is considered important as follows
1. Theoretical significance: current study will provide good literature regarding the impact of using Telegram
messenger channels on English language learners’ reading skills.
2. Practical significance:
- For teachers and instructors: it will provide a new educational method that will improve students’
reading skills.
- For college administration: The findings of the current study will enable the administrative authorities
and decision makers in the educational institutions to have a reference for the formulation of the
educational policies.

VII. METHODOLOGY
This study is designed to investigate the impact of Telegram messenger channels usage on improving reading skills
of undergraduate EFL learners in Ajloun College University.
Setting: A quasi-experimental approach that is represented by a pre and post-test over two students groups (An
experimental group and a control group) will be adopted in this study.
Population and sampling: The population in the current study was the 2nd year Jordanian EFL learners registered as
regular students in Ajloun University College following Al-Balqa’a applied university, and enrolled in the reading skills
course in the first semester of the academic year 2019/2020.
Purposeful sampling was performed to get the study sample; the researcher intentionally selected two classes to
represent the study sample. Each class consisted of 35 students. Class A represented the control group whereas the
Class B represented the experimental group.
Data collection tools
The researcher designed the reading skills’ test that was used in this study as an assessment tool for participants’
reading skills. The reading skills test was designed through identifying the objectives of the test and analyzing the
content of the teaching material presented in the reading curriculum studied by 2nd year EFL learners. Briefly, the
researcher followed the following procedure in constructing the reading pre/posttest before releasing it in the final form:
- Determining the general aim of the test: As this test aims at measuring the level of reading skills of the 2nd
year undergraduate EFL learners in Ajloun College University.
- Reviewing the literature and previous local and international studies that investigated the reading skills of the
EFL learners. The purpose of this step was to get use of the standard procedure of constructing a reading skills
pre and post-test.
- Analyzing the content of the teaching material presented in the reading curriculum that is studied by 2nd year
EFL learners in Ajloun University College. This was performed in order to set the description of the test and
determine the items of the test.
- Setting the instructions of the test: The researcher prepared the instructions of the test that included the aim of
the reading test, the number of items, and the time allotted to answer the test items.
- Preparation of the first version of the reading skills test: after determining the reading skills that were needed

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to be improved among 2nd year EFL learners at Ajloun University College, the researcher constructed the first
version of the reading pre/post-test. The first version consisted of one reading passage with 20 items
- Validating the reading test: the researcher submitted the reading test to a panel of jury members who were
asked kindly to review the reading test in terms of the clarity of the language, the comprehensiveness of the
test items and to provide any useful comments that might improve the reading test.
- Measuring the reliability of the test: To ensure the reliability of the test, the researcher used the test-retest
method by administering the reading test on a pilot sample consisted of 20 EFL learners with a time interval
between the first and second administration of two weeks. Pearson’s correlation factor was calculated to be
(0.91) which is acceptable in educational research.

VIII. PROCEDURE FOR THE E XPERIMENTAL AND CONTROL GROUP

Participants of the experimental group were required to provide the researcher with their phone numbers. Then, they
were trained to run the application on their smart phones and joined the online learning group.
Previous procedure was performed to make the students familiar with the outline group and things they needed to be
involved in the learning process.
Before proceeding in the study, the researcher had held an introductory session for the experimental group to give a
brief summary about the study and its benefits to the teaching and learning processes.
Data collection procedure had started, it had been performed over a period of four weeks (15 sessions including the
introductory session). Students had attended their classes and committed to follow the normal activities of the class.
Each online learning session had included posting the studied lessons’ vocabularies and reading exercises. Posted
data could be reviewed by the group members.
Thus, the experimental group members had been involved in one hour traditional class at the college, three online
sessions weekly on Mondays, Wednesdays, and Thursdays. Furthermore, the online participation was not restricted to a
specific time, students could post their questions to be answered by the teacher.
After 14 sessions of using Telegram online learning environment, study participants had been tested for their reading
skills.
On the other hand, participants of the control group had received a traditional learning in the classroom context.

IX. DATA ANALYSIS

Data from the pre and post reading tests were be compiled, sorted, coded and imported to Excel sheets , and finally
calculated using Statistical Package for Social Sciences (SPSS) in order to perform the statistical analysis such as
frequencies , mean , standard deviation , and correlation coefficients analysis . Independent samples t-test and One Way
ANOVA were used to identify the differences in reading performance among the control and the experimental groups.

X. RESULTS AND DISCUSSION

The current study aimed at investigating the impact of using Telegram messenger channels on improving reading
skills among 2nd year EFL learners at Ajloun University College.
Means and standard deviations of the study participants in reading pre and post-test were calculated for both study
groups (the experimental and the control).
It is obvious from table (1) that there are apparent differences between the mean scores of the participants in reading
pre and post-test based on the study group (experimental and control).
TABLE (1):
MEANS AND STANDARD DEVIATION SCORES FOR THE STUDY PARTICIPANTS’ SCORES IN THE READING SKILLS PRE AND POST-TEST ACCORDING TO
THE GROUP (EXPERIMENTAL AND CONTROL)
Post test Pre test
Standard Standard
Mean Mean N Group
deviation deviation
1.006 17.20 2.013 13.69 35 Experimental

1.740 13.93 2.106 13.85 35 Control

1.373 15.56 2.059 13.77 70 Total

To identify in favor of which group these differences are referred, the researcher used One Way ANCOVA test after
neutralizing the pre-test measurements for the groups.
Table (2) shows that there are significant statistical differences at significance level (α≤0.05) in the scores of the
study participants in the reading test according to the study group (experimental and control), the F value was 93.068
with a significance value (0.000), which is statistically significant, and this revealed the effect of the study group.

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TABLE (2):
ONE WAY ANCOVA TEST RESULTS FOR THE READING SKILLS POST-TEST ACCORDING TO THE STUDY GROUP (EXPERIMENTAL, CONTROL) AFTER
NEUTRALIZING THE EFFECT OF THE PRE-TEST MEASUREMENTS
Eta square Mean of sum Freedom Sum of
Sig F value Variation source
η2 squares degree squares
.141 .000 15.828 35.421 1 35.421 Pre measurement
.561 .000 93.068 223.408 1 223.408 Group
2.489 67 204.461 Error
69 475.826 Total

In addition, it is clear that the teaching method effect was large, the Eta square value that was 56.1% explained the
predicted variation in the dependent variable that is the reading skills test.
Estimated means and estimated standard errors were calculated for the study group in order to determine the direction
of the significant differences (Table 3)

TABLE (3):
ESTIMATED MEANS AND ESTIMATED STANDARD ERRORS FOR THE READING SKILLS ACCORDING TO THE STUDY GROUP (EXPERIMENTAL, CONTROL)
Modified standard error Modified Post mean score Group
.235 17.20 Experimental
.246 13.93 Control

The results shown in table (3) indicated that the significant differences were in favor of the experimental group
members that were exposed to Telegram messenger channels compared to the control group members who were
instructed traditionally.
The previously presented results are attributed to the Telegram social audio platform that enables learners to receive
lessons via text or voice messages, as well as the possibility of uploading videos and photos, which in turn reduces the
direct communication between the teacher and the learner as in the classroom, which reduces the degree of learning
anxiety of English learners. In addition, the services provided by the social networking platform (Telegram) allow the
learner to participate actively in the discussions that take place between the teacher and other colleagues, which in turn
contributes to the development of linguistic wealth of students and thus reflected positively on their language skills,
especially reading skill. This result may also be attributed to the presence of direct feedback, and immediate individual
and group guidance during the learning process, because untargeted repetition of the material leads to fixation in the
mind of the learner, and the learning environment in which audio-visual methods are used in the Telegram platform
may be stimulating, Especially for students who are ashamed of the classroom.

XI. CONCLUSION
In conclusion , the study has provided an evidence to the effectiveness of Telegram® social media application in
improving students' reading skills due to the different services it provides , such as the ability to introduce audio-visual
topic explanation , besides to motivating students to search for knowledge and information independently , which points
out to the key role of Telegram® application in creating a student-centered educational environment that is compatible
with the modern learning theories that concentrate on the importance of students motivation and activation of students
role to participate in an effective educational process to achieve the desired outcomes .

XII. SUGGESTIONS FOR FURTHER RESEARCH

Based on the findings and the limitations of this study, I recommend the following suggestions for further research
1. To include various educational stages in the upcoming studies in order to cover wider slice of the educational
environment elements.
2. Extend the study geographical borders, which will help harvesting more accurate and general findings.
3. Investigate the effect of various demographic factors such as gender, age, parents’ educational level, etc.
4. Perform studies that include the implementation of a guidance activity of how to utilize social media tools in the
educational process.
5. Involve the familiar learning approaches and theories along with the investigation of social media tools such as
implementing a cooperative learning approach based on the usage of Telegram® application in the learning
process, and application of constructivism theory concepts in the learning process.

APPENDIX
Cloze Test
A can't be B must be C will be D was
18- I often get ………..watching TV because the programmers are so boring.
A sleep B sleepy C sleeping D asleep
19- What are you doing? I'm …………….this man talking about Modern art.

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A listen B hearing C listening to D hearing from

20- The driver was fined for having …………..the speed limit.
A exceeded B excessive C excess D excessively

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Muntaha Ali Mohammad Al Momani was born in Irbid city in Jordan on 16th of December 1979. She received her B.A in
English for Specific Purposes from Jordan university of Science and Technology in 2001, and M.D in English Teaching Methods
from Al-hashimia university in 2005.
She is an instructor in Al-Balqa Applied University, Ajloun University College, Department of English. She taught Mandatory
courses as English (099), English (101), and English (102), moreover she taught skills like writing, reading, and speaking.
Here research focuses on the "Effectiveness of social media application telegram messenger in improving students reading skil ls"

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