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BeyondTrust Lab Manual Part1 - Copy (4)

The document outlines a manual for setting up and configuring a BeyondTrust Remote Support environment, including initial deployment, technician account creation, and security policies. It details lab steps for deploying Jump Clients for unattended access and managing remote support sessions. The expected outcomes include a functional support environment, deployed Jump Clients, and a comprehensive understanding of remote session tools and interactions.

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Aya Mostafa
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13 views5 pages

BeyondTrust Lab Manual Part1 - Copy (4)

The document outlines a manual for setting up and configuring a BeyondTrust Remote Support environment, including initial deployment, technician account creation, and security policies. It details lab steps for deploying Jump Clients for unattended access and managing remote support sessions. The expected outcomes include a functional support environment, deployed Jump Clients, and a comprehensive understanding of remote session tools and interactions.

Uploaded by

Aya Mostafa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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BeyondTrust Remote Support Lab

Manual
Lab 1: BeyondTrust Initial Deployment & Configuration

Objective
Set up and configure a BeyondTrust Remote Support trial environment or appliance to
prepare for further labs.

Lab Steps

Set Up the Environment


 - Trial Setup (Cloud-hosted):
 - - Request a free trial: https://www.beyondtrust.com/request/trial
 - - Choose the Cloud deployment for simplicity.
 - Appliance Setup (On-Premises):
 - - Deploy the virtual appliance (VMware, Hyper-V, etc.).
 - - Assign a static IP, hostname, and DNS.
 - - Access the appliance via browser using HTTPS.

Configure the Admin Interface


 - Log in using the default admin credentials.
 - Set a strong password and enable 2FA.
 - Navigate to: /login for admin UI, /appliance for system settings.

Create Technician Accounts


 - Go to Users & Security > Users.
 - Create at least 2 technician accounts with different roles.
 - Enable email/password login or SSO.

Configure Basic Security Policies


 - Go to Users & Security > Security Providers.
 - Enable 2FA with email, TOTP, or DUO.
 - Under Security > Session Policies, limit access, enable recording.
 - Set session timeout values.

Branding and UI Customization


 - Navigate to Public Portal > Appearance.
 - Upload company logo and customize portal text.

Test the Setup


 - Log in as a technician.
 - Access the technician console and verify access.

Document and Save Configurations


 - Document user roles, IP ranges, and security settings.
 - Backup configuration if possible.
Expected Outcomes
 - Working BeyondTrust Remote Support environment.
 - Roles and access configured.
 - Ready for advanced labs.
Lab 2: Deploying and Using Jump Clients

Objective
Use Jump Clients for unattended access to remote machines.

Lab Steps

Install Jump Clients


 - Log in to the admin interface.
 - Download Jump Client installer for Windows/Mac/Linux.
 - Install on target test machine.

Manage Jump Clients


 - Go to Jump > Jump Clients.
 - Organize into groups (e.g., by department).
 - Schedule availability if needed.

Access Remote Systems


 - Open the technician console.
 - Find and connect to an installed Jump Client.
 - Verify full control: screen sharing, file transfer, etc.

Test Unattended Access


 - Reboot target system remotely.
 - Re-establish connection after reboot.

Expected Outcomes
 - Jump Clients deployed and functional.
 - Technicians can access systems without user presence.
Lab 3: Remote Session Handling

Objective
Understand the remote support session lifecycle and tools.

Lab Steps

Initiate a Session
 - Log in as technician.
 - Use public portal or Jump Client to start session.

Interact with User


 - Use chat, file transfer, screen annotation.
 - Request and elevate permissions as needed.

Record and End Session


 - End session and check auto-recording.
 - View and download session logs.

Expected Outcomes
 - Full understanding of a technician support session.
 - Basic interaction tools used and tested.

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