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CMDB Overview in ServiceNow

The CMDB (Configuration Management Database) in ServiceNow stores information about an organization's hardware and software assets, known as configuration items (CIs), and tracks their relationships and attributes. It enables improved visibility of IT assets, better decision-making, efficient troubleshooting, and compliance with regulatory requirements. By maintaining an up-to-date CMDB, organizations can effectively manage their IT environment and respond to issues quickly.

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Arun Kumar
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39 views2 pages

CMDB Overview in ServiceNow

The CMDB (Configuration Management Database) in ServiceNow stores information about an organization's hardware and software assets, known as configuration items (CIs), and tracks their relationships and attributes. It enables improved visibility of IT assets, better decision-making, efficient troubleshooting, and compliance with regulatory requirements. By maintaining an up-to-date CMDB, organizations can effectively manage their IT environment and respond to issues quickly.

Uploaded by

Arun Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Overview of CMDB in ServiceNow

Overview of CMDB in ServiceNow

CMDB (Configuration Management Database) is a database used by an organization to store

information about the hardware and software assets it owns, also known as configuration items

(CIs). This database helps organizations manage and understand their IT environment better.

Key Components:

1. Configuration Items (CIs): These are the assets stored in the CMDB, such as computers,

software, servers, and network devices.

2. Relationships: The CMDB tracks how these CIs are related to each other. For example, a server

might be running multiple software applications, and a network device might be connected to several

servers.

3. Attributes: Each CI has various attributes or properties, such as a computer's model, serial

number, location, and owner.

Real-Life Example:

Imagine you own a small company with several offices, each having computers, printers, and

network devices. Here?s how you might use a CMDB in ServiceNow:

1. Identify Assets: First, you'll list all your assets. For instance, you have 50 computers, 10 printers,

and 5 network switches.

2. Create CIs: You?ll create a CI for each asset in the CMDB. Each computer, printer, and network

switch gets its own record.

3. Define Relationships: Next, you define how these CIs are related. For example, a specific printer

might be connected to 10 different computers in one office.

4. Track Changes: Whenever a new asset is purchased, or an existing one is moved or replaced,

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Overview of CMDB in ServiceNow

you update the CMDB. This ensures that your database always reflects the current state of your IT

environment.

5. Use for Troubleshooting: If there's an issue, such as a computer not connecting to the network,

you can look at the CMDB to see which network switch it?s connected to and quickly identify the

problem.

Benefits of CMDB:

- Improved Visibility: Helps you see all your IT assets and their relationships in one place.

- Better Decision Making: Provides accurate data for making informed decisions about IT changes

and investments.

- Efficient Troubleshooting: Quickly identify the root cause of issues by understanding asset

dependencies.

- Compliance and Auditing: Ensures your organization meets regulatory requirements by keeping

accurate records of your IT environment.

Conclusion:

A CMDB in ServiceNow is a powerful tool for managing your IT assets and their relationships,

providing better visibility, decision-making, and troubleshooting capabilities.

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