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Custom LLM

The document outlines the steps to create a custom LLM for WhatsApp, starting with applying for WhatsApp Business API access and setting up a server. It details the development of an NLP model and chatbot engine, along with connecting the chatbot to the API and building a dashboard for agents. Security, compliance, testing, and deployment processes are also emphasized to ensure a functional and secure integration.

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7city.mm
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20 views11 pages

Custom LLM

The document outlines the steps to create a custom LLM for WhatsApp, starting with applying for WhatsApp Business API access and setting up a server. It details the development of an NLP model and chatbot engine, along with connecting the chatbot to the API and building a dashboard for agents. Security, compliance, testing, and deployment processes are also emphasized to ensure a functional and secure integration.

Uploaded by

7city.mm
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Custom LLM in WhatsApp

Business Services
Apply for WhatsApp Business API Access:
• Register your business with Meta Business Manager.
• Verify your business and get your phone number approved.
Set Up Your Server:
• Host your own server (AWS, Azure, or on-premise).
• Set up a webhook to receive and respond to messages.
• Install SSL certificates for secure communication.
Configure the WhatsApp API Client:
• Download and configure the WhatsApp Business API client from Meta.
• Setup your API with Docker or Kubernetes for scalability.
Develop Natural Language Processing (NLP) Model:
• Use open-source frameworks like Rasa, spaCy, or Hugging Face for AI-based chat logic.
• Train the model with common FAQs, intent recognition, and entity extraction.
Create a Chatbot Engine:
• Implement chatbot logic to handle initial queries and simple tasks.
• Develop response templates and message handlers.
Connect Chatbot to WhatsApp API:
• Use the WhatsApp API webhook to pass incoming messages to your chatbot.
• Respond directly through the API when the chatbot recognizes a valid intent.
Build a Custom Dashboard for Agents:
• Use frameworks like React or Vue.js for a real-time chat interface.
• Implement WebSocket for live communication.
Develop Escalation Logic:
• Trigger live chat when the chatbot fails to answer or the user requests a human.
• Transfer the chat session from the bot to an available agent seamlessly.
Agent Response Handling:
• Build APIs to send messages from live agents through the WhatsApp API.
• Enable agent notification systems for new chats.
Security and Compliance
• Encrypt all data using HTTPS and secure WebSocket protocols.
• Implement proper user authentication for live agents.
• Ensure GDPR and WhatsApp's data-sharing policies are followed.
Testing and Deployment
• Use tools like Postman to test WhatsApp API requests.
• Simulate message flows for both chatbot and live chat.
• Monitor logs and error reports to ensure smooth operation.
WhatsApp API Webhook Setup (Node.js
Creating a basic server using Express.js:
Basic AI Chatbot Engine (Using Node.js & Simple Logic)
This logic will handle basic customer queries.
Integrate Chatbot with Webhook
Update the POST route to include the chatbot's l

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