NAVRACHANA HIGHER SECONDARY SCHOOL, SAMA

CLASS XI – EMPLOYABILITY SKILLS REVISION QUESTION/ANSWERS

Please do
them !!

Mul�ple-choice and short-answer ques�ons from each unit of

Employability Skills
Unit 1: Communica�on Skills

1. What is the main purpose of communica�on?

a) To express emo�ons
b) To transfer informa�on
c) To impress others
d) To write reports

2. Which of the following is an example of non-verbal communica�on?

a) Wri�ng an email
b) Making a phone call
c) Smiling at a friend
d) Sending a text message

3. What is the func�on of a ‘subject’ in a sentence?

a) It shows an ac�on
b) It describes the verb
c) It names the person or thing performing the ac�on
d) It connects two clauses

4. Iden�fy the correct sentence:

a) He going to school.
b) He is going to school.
c) He are going to school.
d) He go to school.

5. What is the meaning of ‘asser�ve communica�on’?

a) Speaking in a rude way
b) Expressing thoughts and feelings confidently
c) Ignoring the opinions of others
d) Speaking so�ly and avoiding eye contact

6. What does ‘tone of voice’ indicate in verbal communica�on?

a) The color of a person’s voice

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 b) The loudness or so�ness of speech
c) The way words are pronounced
d) The structure of a sentence

7. Which of the following is NOT a communica�on barrier?

a) Noise
b) Language differences
c) Eye contact
d) Emo�onal stress

8. Fill in the blank: A ques�on that can be answered with ‘yes’ or ‘no’ is called a ______
ques�on.

9. How does ac�ve listening help in communica�on?

10. Why is it important to maintain eye contact while speaking?

Unit 2: Self-Management Skills

1. Why is personal hygiene important?

a) To make friends
b) To stay healthy and presentable
c) To impress others
d) To follow trends

2. Which of the following is an example of good grooming?

a) Wearing unwashed clothes
b) Keeping nails trimmed
c) Not brushing hair
d) Wearing dirty shoes

3. What is self-mo�va�on?
a) Mo�va�on given by a teacher
b) The ability to mo�vate oneself without external influence
c) Depending on rewards to work hard
d) Doing work only when supervised

4. Which of the following is NOT a �me management tool?

a) Calendar
b) Alarm clock
c) Mobile phone
d) To-do list

5. Why is networking important in career development?

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 6. How can se�ng SMART goals help in personal and professional life?

7. Define stress management and list two techniques to manage stress.

Unit 3: Informa�on and Communica�on Technology (ICT) Skills

1. What is the main purpose of a word processor?

a) To browse the internet
b) To create and edit text documents
c) To make phone calls
d) To watch videos

2. Which so�ware is an example of a word processor?

a) LibreOffice Writer
b) MS Paint
c) Google Chrome
d) VLC Media Player

3. What is the shortcut key for saving a document?

a) Ctrl + S
b) Ctrl + P
c) Ctrl + C
d) Ctrl + V

4. What does ‘forma�ng’ a document mean?

a) Prin�ng the document
b) Changing text appearance and structure
c) Dele�ng a document
d) Sending the document by email

5. What are the advantages of using a word processor?

6. Describe the purpose of the ‘Find and Replace’ func�on.

7. What are headers and footers used for in a document?

Unit 4: Entrepreneurship Skills

1. Who is an entrepreneur?
a) A person who manages a company
b) A person who starts and runs a business
c) A person working in an office
d) A government employee

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 2. What is risk-taking in entrepreneurship?
a) Avoiding all challenges
b) Inves�ng money without planning
c) Making calculated business decisions despite uncertainty
d) Ignoring compe��on

3. Which of the following is an example of a successful entrepreneur?

a) A teacher
b) A shopkeeper
c) A business founder
d) A doctor

4. What are the quali�es of a good entrepreneur?

5. Why is innova�on important in entrepreneurship?

6. Define ‘problem-solving’ in the context of business.

Unit 5: Green Skills

1. What is the main role of a green economy?

a) To increase industrial pollu�on
b) To promote eco-friendly economic ac�vi�es
c) To use non-renewable energy sources
d) To focus only on profit

2. What does sustainability mean?

a) Using resources wisely to ensure long-term availability
b) Consuming resources without limits
c) Ignoring environmental concerns
d) Using more fossil fuels

3. Which of the following is a renewable energy source?

a) Coal
b) Solar power
c) Natural gas
d) Diesel

4. How can individuals contribute to a green economy?

5. What are the benefits of adop�ng green technology in industries?

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Answers to the MCQs and short-answer ques�ons from each unit.

Unit 1: Communica�on Skills

1. b) To transfer informa�on

2. c) Smiling at a friend

3. c) It names the person or thing performing the ac�on

4. b) He is going to school.

5. b) Expressing thoughts and feelings confidently

6. b) The loudness or so�ness of speech

7. c) Eye contact

Short Answers:
8. A yes/no ques�on is a type of closed-ended ques�on that can be answered with a simple
"yes" or "no."
9. Ac�ve listening helps in communica�on by ensuring that the listener fully understands
the speaker’s message, reducing misunderstandings, and improving rela�onships.
10. Maintaining eye contact while speaking shows confidence, helps build trust, and
ensures the listener remains engaged.

Unit 2: Self-Management Skills

1. b) To stay healthy and presentable

2. b) Keeping nails trimmed

3. b) The ability to mo�vate oneself without external influence

4. c) Mobile phone

Short Answers:
5. Networking is important because it helps build professional rela�onships, find job
opportuni�es, and exchange knowledge.
6. SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) help individuals
focus on clear objec�ves and track progress effec�vely.
7. Stress management involves techniques like deep breathing, medita�on, and exercise to
reduce stress levels.

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Unit 3: Informa�on and Communica�on Technology (ICT) Skills

1. b) To create and edit text documents

2. a) LibreOffice Writer

3. a) Ctrl + S

4. b) Changing text appearance and structure

Short Answers:
5. Advantages of a word processor: Easy edi�ng, spell-check, forma�ng tools, and the
ability to save and share documents digitally.
6. Find and Replace func�on helps users quickly locate and modify specific words or phrases
in a document.
7. Headers and footers are used for adding page numbers, dates, �tles, and other repeated
informa�on at the top or botom of a document.

Unit 4: Entrepreneurship Skills

1. b) A person who starts and runs a business

2. c) Making calculated business decisions despite uncertainty

3. c) A business founder

Short Answers:
4. Quali�es of a good entrepreneur: Crea�vity, risk-taking ability, problem-solving skills,
resilience, leadership, and decision-making.
5. Innova�on is important because it helps businesses stay compe��ve, meet customer
needs, and improve efficiency.
6. Problem-solving in business refers to iden�fying challenges, analyzing possible solu�ons,
and implemen�ng the best one.

Unit 5: Green Skills

1. b) To promote eco-friendly economic ac�vi�es

2. a) Using resources wisely to ensure long-term availability

3. b) Solar power

Short Answers:
4. Individuals can contribute to a green economy by reducing waste, using renewable
energy, recycling, and conserving resources.

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5. Benefits of green technology in industries: Reduces pollu�on, lowers energy
consump�on, improves sustainability, and creates eco-friendly products.

Case study-based ques�ons for each unit, with answers:

Unit 1: Communica�on Skills – Case Study

Case Study:
Amit works in a customer service department and receives a call from an angry customer
who is unhappy with a product. The customer starts shou�ng and refuses to listen. Amit
remains calm and follows the 7 Cs of communica�on, using polite words and listening
aten�vely. He acknowledges the customer’s problem and offers a solu�on. The customer
eventually calms down and thanks Amit for his help.

Ques�on:

1. What communica�on skills did Amit demonstrate in handling the angry customer?

2. How do the 7 Cs of communica�on help in such situa�ons?

Answer:

1. Amit demonstrated ac�ve listening, asser�ve communica�on, politeness, and

problem-solving skills to handle the situa�on effec�vely.

2. The 7 Cs of communica�on (Clear, Concise, Concrete, Correct, Coherent, Complete,

Courteous) help in making communica�on effec�ve by ensuring clarity,
professionalism, and a structured response to resolve conflicts.

Unit 2: Self-Management Skills – Case Study

Case Study:
Priya is a college student who struggles with �me management. She o�en forgets deadlines
and submits assignments late. A�er atending a workshop on self-management, she starts
using a to-do list, sets reminders, and follows a daily schedule. Within a month, she no�ces
an improvement in her performance and is less stressed.

Ques�on:

1. What self-management techniques did Priya use to improve her �me management?

2. How do goal se�ng and self-mo�va�on play a role in personal development?

Answer:

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 1. Priya used a to-do list, reminders, and a structured daily schedule to manage her
�me beter and stay organized.

2. Goal se�ng helps individuals stay focused, while self-mo�va�on ensures they
remain commited to achieving their goals, leading to personal and professional
growth.

Unit 3: ICT Skills – Case Study

Case Study:
Rahul is working on a project using LibreOffice Writer. He needs to format his document,
add a header and footer, and insert a table of contents. However, he is unsure how to do
these tasks efficiently. His friend suggests using predefined templates and forma�ng tools
available in the so�ware.

Ques�on:

1. What features of LibreOffice Writer can Rahul use to format his document?

2. How can headers, footers, and a table of contents improve document organiza�on?

Answer:

1. Rahul can use text forma�ng tools, styles and templates, the table of contents
feature, and header/footer se�ngs to make his document professional.

2. Headers and footers add consistency to documents, while a table of contents helps
navigate large files easily, making informa�on structured and accessible.

Unit 4: Entrepreneurship Skills – Case Study

Case Study:
Neha started a small business selling handmade jewellery online. Ini�ally, she faced
challenges in atrac�ng customers. She decided to analyze the market, understand
customer preferences, and improve her designs. She also used social media marke�ng to
promote her products. Within six months, her sales increased, and she started receiving bulk
orders.

Ques�on:

1. What entrepreneurial quali�es did Neha demonstrate in growing her business?

2. Why is market research important for business success?

Answer:

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 1. Neha showed innova�on, adaptability, problem-solving skills, risk-taking, and
business strategy in expanding her business.

2. Market research helps businesses understand customer needs, iden�fy trends, and
make informed decisions, leading to beter product development and increased
sales.

Unit 5: Green Skills – Case Study

Case Study:
A manufacturing company was producing high levels of waste and pollu�on. To become
more environmentally friendly, the company decided to switch to renewable energy,
recycle waste materials, and reduce carbon emissions. This move not only helped the
environment but also reduced opera�onal costs and atracted eco-conscious customers.

Ques�on:

1. How did the company implement green skills to improve sustainability?

2. What are the benefits of using renewable energy in industries?

Answer:

1. The company implemented green skills by using renewable energy sources,

recycling waste, and reducing emissions, leading to a more sustainable business
model.

2. Using renewable energy reduces carbon footprint, lowers energy costs, improves
corporate reputa�on, and helps in building a sustainable future.

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