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Conversation Handling Check in Guest

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AllyKim Villaluna
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17 views3 pages

Conversation Handling Check in Guest

Uploaded by

AllyKim Villaluna
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Conversation handling check in guest

Hotel: Good afternoon. Welcome to the Grand City Hotel. How may I help
you?
Guest: I have a reservation for today. It's under the name of Hannighan.
Hotel: Can you please spell that for me, sir?
Guest: Sure. H-A-N-N-I-G-H-A-N.
Hotel: Yes, Mr. Hannighan, we've reserved a double room for you with a view
of the ocean for two nights. Is that correct?
Guest: Yes, it is.
Hotel: Excellent. We already have your credit card information on file. If you'll
just sign the receipt along the bottom, please.
Guest: Whoa! Five hundred and ninety dollars a night!
Hotel: Yes, sir. We are a five star hotel after all.
Guest: Well, fine. I'm here on business anyway, so at least I'm staying on the
company's dime. What's included in this cost anyway?
Hotel: A full Continental buffet every morning, free airport shuttle service, and
use of the hotel's safe are all included.
Guest: So what's not included in the price?
Hotel: Well, you will find a mini-bar in your room. Use of it will be charged to
your account. Also, the hotel provides room service, at an additional charge of
course.
Guest: Hmm. Ok, so what room am I in?
Hotel: Room 487. Here is your key. To get to your room, take the elevator on
the right up to the fourth floor. Turn left once you exit the elevator and your
room will be on the left hand side. A bellboy will bring your bags up shortly.
Guest: Great. Thanks.
Hotel: Should you have any questions or requests, please dial 'O' from your
room. Also, there is internet available in the lobby 24 hours a day.
Guest: Ok, and what time is check-out?
Hotel: At midday, sir.
Guest: Ok, thanks.
Hotel: My pleasure, sir. Have a wonderful stay at the Grand City Hotel

HANDLING CHECK IN (WALK IN GUEST)

R : Good evening sir.


Can I help you?
G : Good evening. What the name of this hotel?
R : The name of this hotel is “Rose Hotel”.
G : I think Rose hotel is beautiful name.
R : Thank you
G : You are welcome. Is there any room vacant?
R : Yes there is.
G : I want to reserve a room. May I see the room, first?
R: Of course.
G : I would like room with a bath. By the way, Have you a room looking on the
garden ?
R : Yes, I have. Excuse me sir, May I know your name?
G : Yes, I will introduce my self. My name is Mr.Justin Dale. I come from
California. I am a Vice President.
R : May I write your telephone?
G : OK. You can write. 805 963 9171
R : Thank you for your information Mr. Justin.
G : I am staying two nights in this hotel. How much does it cost per night?
R : You must pay Rp. 500.000,- per night
G : OK! May I have meals in this hotel?
R : Of course sir.
G : What’s my room number?
R : Mr. Justin your room is number 202. This is envelope inside completed
with ID card and your breakfast voucher for tomorrow morning.
G : yes thank you. Will you have our bags sent up?
R : Yes, oue bellboy will escort you to your room now..
G : OK Thanks.
R : Mr. Justin I hope you nice stay with us. If you have some trouble, don’t
hesitated to contact us. Please dial number 103 our reception will help you.
Thank you very much
G : You’re welcome
Check-in by Travel Voucher conversation

R : Good moring, welcome to edotel Malang. How may I assist you?


G : Good moring, I'd like to stay in your hotel for today
R : Excuse me, may i know your name please, madam?
G : My name is Sintawati from Jakarta
R : One moment please, I'll check your reservation (The receptionist checking
the reservation in the expected arrival list to fint out detail the guest).
Yes, Mrs. sintawati your name is our list. you booked 1 junior deluxe for 2
night. you have special request need a fruit basket and the payment will be
paid by NATA Tour and Travel. is that right, madam?
G : Yes, that's right
R : Excuse me, may I borrow your ID card, madam?
G : Of course. (give the ID to the receptionist)
R : Excuse me, can you sign here and please write your phone number
madam?
G : Yes i can
R : Mrs. sintawati your room is number 102. This is your envelope included
completed wih ID card and your breakfast for 2 person tommorow morning.
anything else, madam?
G : No thank you. will you have our bags sent up?
R : Yes, our bellboy wil escort you to your room now.
Belbboy please!!
please escort Mrs. sintawati to her room number 102, this is the guest key
and the guest card.
B : Yes, madam
R : Mrs. sintawati, i have you nice stay with us. If you some trouble don't he
hesitated to contact us. Please dial number 103 our receptionist will help you.
Thank you
G : You're welcome

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