System Features & Workflow Report

Tropical Café – Restaurant Web Application

Table of Contents
Section Title
1 Project Overview
2 Technology Stack
3 System Architecture
4 Modules and Functionalities
4.1 Public-Facing Pages
4.2 Menu Module
4.3 Order Management Workflow
4.4 Table Reservation System
4.5 Loyalty Program Engine
5 User Dashboard
6 Admin Dashboard
7 Third-Party Integrations
8 Security & Authentication
9 Conclusion
1. Project Overview
The Tropical Café Restaurant Web Application is a comprehensive, user-centered digital
solution tailored for modern-day restaurant operations. It is designed to provide customers
with a rich, seamless experience across multiple touchpoints including online food ordering,
in-house table reservations, personalized dashboards, and a loyalty program. The system is
also optimized for restaurant administrators, allowing for efficient menu management, real-
time order tracking, analytics, and customer relationship management. This platform
bridges the gap between digital convenience and personalized hospitality.

2. Technology Stack
The project is built using modern, scalable, and modular technologies:

- Frontend: Developed using React.js with Next.js framework for server-side rendering.
- Backend: SQL-based relational database system.
- Styling: Tailwind CSS ensures responsive and clean UI.
- Hosting: Assumed to be on Vercel or AWS.
- Third-party Integrations: Uber Eats API, Payment Gateway (UPI, Cards), and SMS/Email
APIs.

3. System Architecture
The system is architected in a modular, component-driven way for maximum scalability and
maintainability:

- Component-Based UI: Reusable React components across the frontend.

- RESTful APIs: Standardized interfaces for database operations.
- Authentication Layer: Secure login and role-based access control.
- Database: SQL schema storing users, orders, reservations, and menu items.
- Notification System: Integrated for sending alerts and confirmations in real-time.

4. Modules and Functionalities

This section includes detailed breakdowns of customer-facing and internal modules.

4.1 Public-Facing Pages

These are accessible to all users without login and include:

- Home Page: Highlights promotions, featured items, and CTA buttons.

- About Page: Restaurant story and team introduction.
- Contact Page: Includes form, map location, business phone and email.
- Blog: Content-driven area for posting recipes, events, or marketing content.

4.2 Menu Module

The digital menu is bifurcated into two major sections:

- Restaurant Menu: Showcases food items with categories such as Appetizers, Mains, and
Desserts.
- Bar Menu: Drinks, mocktails, and cocktails. Each menu item includes an image, name,
detailed description, and pricing. Admins can dynamically enable/disable availability or edit
prices.

- Features: Item filtering, live availability sync, and integration with ordering system.

4.3 Order Management Workflow

This module handles end-to-end order lifecycle:

- Dining Orders: Customers place orders directly from the menu and select in-restaurant
dining.
- Takeaway Orders: A time slot selector lets customers schedule pickups.
- Delivery Orders: Redirects customers to Uber Eats for external delivery.

- Payment Gateway Integration: Supports online payments via UPI, cards.

- Notifications: SMS and email confirmations on order placement and updates.

4.4 Table Reservation System

Enables real-time reservation and visualization:

- Reservation Form: Collects user preferences (date, time, number of people, name, email).
- 2D Table Mapping: Visually displays table layout and availability.
- Intelligent Suggestions: If a selected table is unavailable, alternatives are offered based on
time or location.
- Confirmation & Alerts: Automated SMS/Email alerts for successful bookings.

4.5 Loyalty Program Engine

A key engagement and retention feature:

- Points Accrual: Earned from dining, takeaway, or table bookings.

- Redemption: Redeemable for discounts at checkout or converted into coupon codes.
- Admin Tools: View customer transactions, generate campaign-based coupons, manage
expiration policies.

5. User Dashboard
The user dashboard is the customer’s central control panel:

- Profile Management: Update personal data, enable 2FA.

- Reservations: View upcoming/past bookings with cancellation option.
- Orders: Active order tracking, reorder from history.
- Rewards: Points summary, coupon history.
- Notifications: Order updates, reservation alerts, promotional messages.
- Support: In-app contact forms and FAQs.
- Payment Section: Saved payment methods and payment history.

6. Admin Dashboard
Admin interface to manage core restaurant operations:
- Dashboard Overview: KPIs on orders, revenue, reservations, users.
- User Management: Assign staff roles and permissions.
- Menu Management: Add/edit/delete items, upload images, manage categories.
- Order & Reservation Handling: View/edit/reschedule/cancel.
- Loyalty Engine: Track customer usage, issue coupons.
- Analytics: View trends on customer behavior, peak hours, and top-selling items.
- Cancellation Settings: Control over penalties and allowed cancellation windows.

7. Third-Party Integrations
External systems enhance the app's functionality:

- Uber Eats API: Redirects delivery orders.

- Payment Gateway: UPI, cards, wallets supported.
- Communication APIs: Sends confirmations via SMS or Email.

8. Security & Authentication

Security best practices are followed:

- Role-Based Access: Admin, Customer, Manager, Kitchen Staff.

- Encrypted Sessions: JWT/localStorage-based secure login sessions.
- Optional 2FA for users.
- Data validation

9. Conclusion
The Tropical Café application stands as a robust, reliable, and fully integrated solution for
restaurants aiming to digitize their operations. From ordering to loyalty and real-time
management, the application ensures a delightful experience for customers and efficiency
for the staff.