UNIT 1

What is Emotional Intelligence (EI)?

Emotional Intelligence is the ability to recognize, understand, and manage emotions in oneself and
others effectively and empathetically.

1. Self-Awareness – Knowing your emotions and how they affect thoughts and behavior.

2. Self-Regulation – Controlling impulsive feelings and managing emotions in healthy ways.

3. Empathy – Understanding others' emotions and responding with care and compassion.

4. Motivation – Channeling emotions to achieve goals and stay focused.

5. Social Skills – Managing relationships, communicating clearly, and resolving conflicts smoothly.

Difference Between IQ and EQ

Parameter IQ (Intelligence Quotient) EQ (Emotional Quotient)

Measures cognitive ability, logic, Measures emotional awareness, control,
Definition
and reasoning and empathy
Intellectual abilities (math, logic,
Focus Area Emotions, relationships, and social skills
memory)
Can be developed and improved over
Nature Mostly innate and hard to improve
time
Problem-solving, analytical Self-awareness, empathy, self-
Key Skills
thinking, comprehension regulation, interpersonal skills
Academics, technical tasks, test Leadership, teamwork, communication,
Application
performance workplace harmony
Measurement EI tests, behavioral assessments, self-
IQ tests (verbal, numerical, spatial)
Tools reports
Success Important for individual tasks and Crucial for career growth and managing
Influence problem-solving people effectively
Control Over High emotional control and awareness
Limited, often not considered
Emotions are key components
Social Strongly focused on how well one
Not focused on social behavior
Interaction interacts with others
Importance in Useful for technical roles or Essential for leadership, collaboration,
Workplace problem-solving and adaptability

IQ measures logic and problem-solving, while EQ focuses on emotional understanding, social

interactions, and managing behaviour and relationships.

1. IQ – Deals with logic, memory, math, and verbal reasoning abilities.

2. EQ – Involves managing emotions, empathy, and social awareness.

3. Fixed vs. Flexible – IQ is stable; EQ can be improved over time.

4. Task vs. People – IQ helps in tasks; EQ helps with people.

5. Success Factor – EQ is more crucial than IQ for leadership and teamwork success.
Power of Emotions

Emotions strongly influence our behavior, decision-making, relationships, and how we interact with
others in personal and professional spaces.

1. Behavior Driver – Emotions shape how we react and make choices.

2. Performance Impact – Positive emotions boost productivity; negative emotions reduce
efficiency.
3. Communication – Emotions affect tone, expression, and message clarity.
4. Creativity & Energy – Happy minds are more creative and proactive.
5. Teamwork – Managing emotions leads to healthier, more collaborative teams.

The Emotional Brain and Amygdala Hijack

Amygdala hijack happens when emotions take over logic, causing impulsive reactions. Understanding
it helps with emotional self-control.

1. Amygdala – Brain’s emotional center; reacts faster than logic.

2. Hijack Trigger – Sudden stress or fear activates it instantly.

3. Impulsive Action – Leads to overreaction or emotional outburst.

4. Self-Awareness – Helps identify when a hijack is happening.

5. Control Response – Take deep breaths and pause before reacting.

Importance of EI in the Workplace

Emotional Intelligence enhances leadership, communication, teamwork, and conflict resolution,

making it essential for workplace harmony and success.

1. Leadership – EI helps leaders inspire, connect, and guide teams effectively.

2. Teamwork – Emotionally aware teams cooperate better and resolve differences easily.
3. Conflict Handling – EI allows calm, respectful conflict resolution.
4. Decision-Making – Emotionally intelligent choices are balanced, not reactive.
5. Work Culture – High EI promotes trust, empathy, and morale.

Fundamental Elements of Emotional Intelligence and its impact

The fundamental elements of Emotional Intelligence are the core emotional and behavioral skills
that enable individuals to understand, manage, and use emotions effectively. These elements help
in building better relationships, making thoughtful decisions, and handling challenges at work or in
personal life.

1. Self-Awareness – Understanding your emotions and how they influence thoughts and actions.
2. Emotional Resilience – Staying calm and positive under pressure or during adversity.
3. Motivation – Using emotions to pursue goals with energy and persistence.
4. Interpersonal Sensitivity – Recognizing and respecting others' emotions and perspectives.
5. Influence – Positively affecting others through communication, trust, and persuasion.
6. Intuitiveness – Using emotional insights to make decisions beyond logic.
7. Conscientiousness – Acting responsibly, ethically, and with attention to detail and commitments.

Impact of Emotional Intelligence

• Better Leadership – Emotionally intelligent leaders inspire, guide, and support their teams effectively.

• Improved Teamwork – Helps in understanding colleagues, leading to stronger collaboration and fewer conflicts.

• Enhanced Communication – Promotes clearer, more empathetic, and respectful conversations.

• Stress Management – Helps individuals stay composed and in control under pressure.

• Stronger Decision-Making – Encourages balanced choices by combining emotional understanding with logic.

• Workplace Harmony – Builds a culture of trust, empathy, and mutual respect.

Seven Elements of Emotional Intelligence (Behaviorally Defined)

1. Self-Awareness
The ability to recognize and understand your own emotions and their impact on your thoughts and
behavior.

• Acknowledges feelings without denial or avoidance.

• Reflects on mood changes and personal triggers.

• Accepts constructive feedback without becoming defensive.

2. Emotional Resilience
The ability to remain calm, composed, and positive, especially under stress or in challenging
situations.

• Stays focused and steady during setbacks.

• Responds instead of reacting emotionally.

• Maintains optimism even during failure or uncertainty.

3. Motivation
The inner drive to pursue goals with energy, enthusiasm, and persistence despite obstacles.

• Takes initiative and shows passion in tasks.

• Strives for improvement and excellence.

• Remains committed to long-term goals without needing external rewards.

4. Interpersonal Sensitivity
The capacity to perceive and respond appropriately to others’ emotions, feelings, and perspectives.

• Listens actively and with empathy.

• Picks up on non-verbal emotional cues.

• Communicates with respect and understanding.

5. Influence
The ability to positively affect and guide others through persuasion, trust, and emotional connection.

• Inspires and motivates others effectively.

• Gains cooperation without using authority.

• Builds rapport and wins trust easily.

6. Intuitiveness
Using emotional and situational cues to make sound judgments when logical information is limited.

• Reads people and social situations accurately.

• Trusts gut feeling in complex or unclear scenarios.

• Balances intuition with available data in decision-making.

7. Conscientiousness
The quality of being dependable, responsible, ethical, and committed to one’s work and values.

• Delivers work on time and with quality.

• Honors promises and ethical standards.

• Shows consistency and attention to detail.

UNIT 3

Five Elements defined in competence terms

1. Self-Awareness (Personal Competence)

The ability to accurately perceive your own emotions and understand their effect on thoughts and
behavior.

• Recognizes emotional triggers and moods.

• Understands personal strengths and limitations.

• Uses emotional insight for personal growth.

2. Self-Management (Personal Competence)

The ability to regulate emotions, control impulses, and adapt to changing situations constructively.

• Stays calm under pressure.

• Controls emotional outbursts.

• Remains flexible and positive in setbacks.

3. Self-Motivation (Personal Competence)

The internal drive to pursue goals with passion, energy, and sustained commitment.

• Sets and strives for meaningful goals.

• Maintains optimism and focus.

• Takes initiative and perseveres through challenges.

4. Empathy (Social Competence)

The ability to understand and share the feelings and perspectives of others.

• Listens with sensitivity and presence.

• Recognizes others’ emotional cues.

• Responds appropriately and with compassion.

5. Social Skills (Social Competence)

The ability to manage relationships, influence others, and navigate social networks effectively.

• Communicates clearly and persuasively.

• Builds and maintains strong interpersonal connections.

• Resolves conflicts and leads collaborative efforts.

UNIT 4 –

Building Blocks of Emotional Intelligence: Different Models

Emotional Intelligence (EI) is understood through different theoretical models, each offering a
unique perspective. These models act as building blocks for how EI is defined, measured, and
applied.

1. Ability-Based Model

Developed by: Mayer & Salovey

Definition:
This model defines Emotional Intelligence as the ability to perceive, use, understand, and manage
emotions in a logical and thoughtful way.

1. Cognitive Skillset – EI is seen as a mental ability like IQ, not a personality trait.

2. Perceiving Emotions – Recognizing emotions in oneself and others through expressions, voice, or
behavior.

3. Using Emotions – Harnessing emotions to enhance thinking, creativity, and problem-solving.

4. Understanding Emotions – Comprehending emotional language and transitions (e.g., frustration

can lead to anger).

5. Managing Emotions – Regulating emotional responses to adapt to situations and maintain social
harmony.

2. Trait / Self-Efficacy Model

Developed by: K.V. Petrides

This model defines EI as a collection of emotional self-perceptions and personality traits related to
how people understand and manage emotions in everyday life.

1. Emotion-Based Traits – Includes emotional confidence, self-control, assertiveness, and empathy.

2. Self-Efficacy Driven – Focuses on how capable one believes they are at handling emotions.

3. Stable Traits – Considers EI as part of a person’s long-term personality.

4. Measured via Self-Reports – Assessed using surveys and questionnaires like the Trait Emotional
Intelligence Questionnaire (TEIQue).

5. Behavior-Oriented – Reflects how emotional traits show up in behavior and social interactions.

3. Mixed Model

Developed by: Daniel Goleman

This model blends emotional competencies, personality traits, and social skills, especially in the
context of leadership and workplace success.

1. Combination of Traits & Skills – Merges abilities, motivation, empathy, and relationship
management.

2. Five Core Competencies – Self-awareness, self-regulation, motivation, empathy, and social skills
form the core.

3. Workplace Application – Designed to explain leadership effectiveness, teamwork, and job

performance.

4. Trainable Skills – EI is seen as something that can be developed with coaching and practice.
5. Popular in Business – Widely used in management, HR development, and organizational training
programs.

UNIT – 5

1. Understand Emotions and How to Manage Them in the Workplace

Understanding emotions involves being aware of your own emotions and those of others. Managing
emotions in the workplace is crucial for fostering positive work environments and handling
challenges.

1. Self-Regulation – Ability to control disruptive emotions and impulses in the workplace.

2. Empathy – Recognizing and understanding colleagues' emotional states helps in adjusting

responses and behavior.

3. Stress Management – Recognizing stress triggers and using coping strategies like breathing
techniques, breaks, or seeking support.

4. Emotional Awareness – Acknowledging your emotions to prevent them from influencing

decisions or actions negatively.

5. Conflict Resolution – Managing emotions constructively during disagreements to maintain

professionalism and find solutions.

2. Role of Emotional Intelligence at Work

Emotional Intelligence plays a key role in workplace success, contributing to leadership,

collaboration, and decision-making.

1. Leadership Skills – Leaders with high EI inspire, motivate, and manage teams effectively through
empathy and communication.

2. Communication – EI helps in clear and empathetic communication, reducing misunderstandings

and fostering a healthy environment.

3. Teamwork – Emotional awareness helps in adapting to team dynamics, ensuring smooth

collaboration.

4. Problem-Solving – EI enhances decision-making by considering emotional impact along with

logical analysis.

5. Conflict Management – High EI helps to mediate and resolve conflicts by addressing emotional
causes and maintaining positive relationships.

3. Articulate Your Emotions Using Language

Being able to express your emotions clearly and appropriately in words helps in creating transparent
communication and emotional understanding in the workplace.

1. Clear Expression – Use "I feel" statements to express emotions without blaming others.
2. Non-Judgmental – Share feelings without being critical or judgmental towards others.

3. Calm and Controlled – Express emotions in a composed manner to maintain professionalism.

4. Active Listening – Ensure others feel heard, promoting openness and emotional sharing.

5. Context Awareness – Tailor emotional expression to fit the situation and the people involved.

4. Disagreeing Constructively

Disagreeing constructively involves expressing differing opinions or concerns in a respectful,

productive manner, maintaining professionalism and promoting healthy dialogue.

1. Stay Calm – Keep emotions in check to ensure the conversation remains respectful and focused
on the issue, not personal attacks.

2. Use "I" Statements – Frame disagreements in terms of your own perspective rather than
accusing others.

3. Focus on the Issue – Address the matter at hand without letting emotions overshadow the
conversation.

4. Active Listening – Show respect for the other person’s viewpoint, even if you disagree.

5. Seek Solutions – Focus on finding common ground and mutually beneficial outcomes, rather
than winning the argument.