Smart Signage User Manual (Common Use)

This manual provides common information for all Smart Signage models regarding safety precautions, options to connect the product, and product features.
Series: QBN, QBR, QBR-N, QMN, QMR, QEN, OMN, OMN-D, OHN, OHN-DK, VMR-U, QPR-8K, QER, OMR, QHR, SHR, QMR-T, QBR-T, QMR-A

The color and the appearance may differ depending on the product, and the content in the
manual is subject to change without prior notice to improve the performance.

© Samsung Electronics
Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Trademarks other than Samsung Electronics are
property of their respective owners.
Table of contents

Before Using the Product Connecting an External Monitor 20 Player feature

Connecting to a Video Device 21
Safety Precautions 6 Player 39
Connection Using an HDMI Cable 21
Safety symbols 6 Viewing content 39
Connection Using an HDMI-DVI Cable 21
Electricity and Safety 7 When content is running 40
Installation 8 Connecting to an Audio System 22 Available menu 40
Operation 10 File Formats Compatible with Player 41
Cleaning 12 Connecting the LAN Cable 22
Schedule 46
Storage and Maintenance 13 Changing the Input source 23
Source 23 Clone Product 47
Web Browser 24
ID Settings 48
Samsung Workspace or Remote Workspace 26
Device ID 48
Preparations Device ID Auto Set 48
PC Connection Cable 48
Remote Control 14
Multiple Display Control Video Wall 49
Video Wall 49
Cable Connection 27 Horizontal x Vertical 49
Connecting and Using RS232C Cable 27 Screen Position 50
LAN Cable 28
a Source Device Connection 30
Format 50

Control Codes 31 Network Status 51

Before Connecting 17
Pre-connection Checkpoints 17 Using MDC 38 On/Off Timer 52
MDC Program Installation/Uninstallation 38 On Timer 52
Connecting to a PC 17
Off Timer 53
Connection Using an HDMI Cable 17
Holiday Management 53
Connection Using an DP Cable 18
Connection Using a DVI Cable (Digital type) 18 Ticker 54
Connection Using an HDMI-DVI Cable 19
URL Launcher 55

URL Launcher Settings 56

2
Table of contents

Screen Adjustment Apply Picture Settings 64 Sound Adjustment

Picture Size Settings 65
Backlight / Brightness / Contrast / Sound Mode 73
Sharpness 57 Picture Size 65
Fit to Screen 65 Balance 74
Color Temperature 58 Zoom and Position 65
Equalizer 74
Advanced Settings 59 Reset Picture 66
Picture Enhancer 59 HDMI Sound 74
HDR+ Mode or HDR10+ Mode 59 Sound on Video Call 74
Color 59
Tint (G/R) 59 OnScreen Display Digital Output Audio Format 74
White Balance 60 Digital Output Audio Delay 75
White Balance Settings 60 Display Orientation 67
Uniformity 60 Onscreen Menu Orientation 67 Sound Output 75
Gamma 61 Source Content Orientation 67
Aspect Ratio 67 Auto Volume 75
Contrast Enhancer 61
Black Tone 61 Screen Protection 68 Reset Sound 75
Flesh Tone 61 Auto Protection Time 68
RGB Only Mode 61 Screen Burn Protection 68
Color Space Settings 61
Input Signal Plus 62 Message Display 71 Network
Motion Lighting 62 Source Info 71
No Signal Message 71 Network Status 76
Picture Options 63 MDC Message 71
Color Tone 63 Open Network Settings 76
Download Status Message 71 Network Type 76
Digital Clean View 63
HDMI Black Level 63 Language 72 Network Settings (Wired) 77
Film Mode 63 Network Settings (Wireless) 79
Reset OnScreen Display 72 Use WPS 81
Local Dimming 64
Dynamic Backlight 64

3
Table of contents
IPv6 81 Time 87 Fan & Temperature 94
Clock Set 87 Fan Control 94
IPv6 Status 81
NTP Settings 87 Fan Speed Setting 94
Server Network Settings 82 DST 87 Outdoor Mode 94
Connect to Server 82 Power On Delay 87
Fan Settings 94
MagicInfo Mode 82
Auto Source Switching 88 Fan Control 94
Server Access 82
Auto Source Switching 88 Fan Speed Setting 94
FTP Mode 82
Primary Source Recovery 88
Proxy Server 82 External Device Manager 95
Primary Source 88
Input Device Manager 95
Device Name 82 Secondary Source 88
Device Connect Manager 96
Default Input 88
Play via 97
Power Control 89
Auto Power On 89 Change PIN 97
System PC Module Power 89
Max. Power Saving 89 Security 98
Accessibility 83
Standby Control 90 Safety Lock On 98
Voice Guide Settings 83
Remote Configuration 90 Button Lock 98
High Contrast 84
Power Button 90 USB Auto Play Lock 99
Enlarge 84
Mobile Connection Lock 99
Start Setup 85 Eco Solution 91 Remote Management 99
Power Saving Mode 91 Secured Protocol 99
Touch Control 86 Eco Sensor 91 Server Security Status 99
Touch Control 86 Screen Lamp Schedule 92 Network Lock 99
Admin Menu Lock 86 No Signal Power Off 92 USB Lock 99
Device to Control 86 Auto Power Off 92 Certificate Manager or WPA Certificate
Manager 100
Temperature Control 93

4
Table of contents
General 101 Troubleshooting Guide
Smart Security 101
Anynet+ (HDMI-CEC) 101 Requirements Before Contacting Samsung
HDMI Hot Plug 103 Customer Service Center 108
Custom Logo 103 Testing the Product 108
Game Mode 104 Checking the Resolution and Frequency 108
DICOM Simulation Mode 104 Check the followings. 109
Empty Storage 104

Frame Alignment 105

Reset System 105 Appendix

Responsibility for the Pay Service (Cost to
Customers) 115
Not a product defect 115
Support A Product damage caused by customer's
fault 115
Software Update 106
Others 115
Update Now 106
Prevention of Afterimage Burn-in 116
Contact Samsung 106
What is afterimage burn-in? 116
Terms & Conditions or Terms & Policy 106 Recommended prevention practices 116

Reset All 107

5
Chapter 01
Before Using the Product

Safety Precautions
The following safety instructions are to ensure your personal safety and prevent property
CAUTION
damage. Please read the following to ensure the proper use of the product.
RISK OF ELECTRIC SHOCK. DO NOT OPEN.

Safety symbols CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE
ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.

This symbol indicates that high

Symbol Name Meaning
voltage is present inside. It is
AC voltage: Rated voltage marked
dangerous to make any kind of
Warning A serious or fatal injury may result if instructions are not followed. with this symbol is AC voltage.
contact with any internal part of this
product.
Personal injury or damage to properties may result if instructions
Caution
are not followed. This symbol indicates that this
product has included important DC voltage: Rated voltage marked
Prohibition Do NOT attempt. literature concerning operation and with this symbol is DC voltage.
maintenance.

Instruction Follow directions. Class II product: This symbol indicates

that a safety connection to electrical
Caution. Consult instructions for use:
earth (ground) is not required. If this
This symbol instructs the user to
symbol is not present on a product
consult the user manual for further
with a mains lead, the product
safety related information.
MUST have a reliable connection to
protective earth (ground).

6
Electricity and Safety Insert the power plug all the way in so it is not loose.
An unsecure connection may cause a fire.
"" The following images are for reference only. Real-life situations may differ from what is
shown in the images. Clean any dust around the pins of the power plug or the power socket with a dry cloth.
A fire may result.

Warning Connect the power plug to a grounded power socket. (Except for devices that do not
provide grounding)
Do not touch the power plug with wet hands. An electric shock or injury may result.
Otherwise, an electric shock may result.
Do not use a damaged power plug or a loose power socket.
An electric shock or fire may result.

Do not bend or pull the power cable with force. Be careful not to
leave the power cable under a heavy object.
Product failure, an electric shock or fire may result from a damaged
cable.

Do not connect multiple products to a single power socket.

Overheated power sockets may cause a fire.

7
Caution Installation
Hold the plug when disconnecting the power cable from the power
socket. Warning
An electric shock or fire may result.
Before moving the product, turn off the power switch and disconnect
the power cable and all other connected cables.
Damage to the cable may cause a fire or electric shock.
When connecting the power plug to the port, be sure to connect it
completely.
If the power plug is not completely connected to the port, the plug
may be unexpectedly disconnected, or there is a risk of overheating When installing the product, keep it at a distance from the wall so
due to overcurrent, leading to safety accidents. that it is well ventilated.
An increased internal temperature may cause a fire.

Only use the power cable provided with your product by Samsung. Do not use the
power cable with other products.
Do not install the product in a poorly ventilated space such as
An electric shock or fire may result.
bookcase or closet.
Keep the power socket where the power cord is connected unobstructed.
An increased internal temperature may cause a fire.
When a problem occurs with the product, the power cord must be unplugged to
completely cut off power to the product. Note that the product is not completely
powered down by using only the power button on the remote.
Do not disconnect the power cable while the product is being used. Keep the plastic packaging out of the reach of children.
The product may become damaged by an electric shock. Children's misuse of the plastic packaging may cause suffocation.

Do not install the power cable (DC power supply) and the product
near heat sources.
(Candles, mosquito repellents, cigarettes, sprays, heating devices,
places exposed to direct sunlight(Except for Outdoor products), and
more)

8
 When installing the product, fix it firmly so that it does not fall.
If the product is not fixed firmly and a child touches the product while
Caution
playing, the product may fall, causing damage to the product or injury Do not drop the product while moving.
to the child.
The product may fall, causing personal injury or product damage.

Do not install the product in a kitchen or near a kitchen counter.

Edible oil or oil vapor can damage or deform the product.

Do not lay down the product on its front.

The screen may become damaged.
Prolonged exposure to direct sunlight may discolor the surface of the screen display.
Have a technician install the wall-mount hanger. "" Except for Outdoor products

Installation by an unqualified person can result in an injury. Only use approved

cabinets.
If the product is installed in an unusual location, the surrounding environment may
cause a serious quality problem. Therefore, be sure to contact Samsung Customer
Service Center before installation.
(Places where many fine dusts are generated, places where chemicals are used,
places with too high or low temperatures, places with a lot of moisture or water,
transportation equipment such as vehicles, airports and stations used continuously
for a long time, and more)

9
Operation Do not apply an impact to the product.
•• The screen display may be damaged.
•• An electric shock or fire may result.
Warning
If the product generates a strange noise, a burning smell, or smoke,
unplug the power plug immediately and contact your Samsung Do not insert metallic objects (chopsticks, coins, hairpins, etc) or
Customer Service Center. objects that burn easily (paper, matches, etc) into the product (via
An electric shock or fire may result. the vent or input/output ports, etc).
•• If foreign substances enter the product, be sure to power off the
product and disconnect the power cord. Then contact Samsung
Keep the remote control batteries and the small accessories out of Customer Service Center.
the reach of children. Ensure children do not swallow any of them. •• Product failure, an electric shock or fire may result.
If children have had the battery in their mouths, consult your doctor Do not place objects containing liquid (vases, pots, bottles, etc) or
immediately. metallic objects on top of the product.
"" Except for Full Outdoor products(OH* series)
•• If foreign substances such as water enter the product, be sure
If the product is dropped or its appearance is damaged, turn off the to disconnect the power cord. Then contact Samsung Customer
power switch and disconnect the power cord. Then contact Samsung Service Center.
Customer Service Center. •• Product failure, an electric shock or fire may result.
Continued use can result in an electric shock or a fire. During a lightning or thunderstorm, power off the product and
disconnect the power cord.
An electric shock or fire may result.
Do not move the product by pulling the power cord or any cable.
Product failure, an electric shock or fire may result from a damaged
cable.
Do not leave heavy objects or items that children like (toys, sweets,
etc.) on top of the product.
The product or heavy objects may fall as children try to reach for the
Ensure the vents are not blocked by tablecloths or curtains. toys or sweets resulting in a serious injury.

An increased internal temperature may cause a fire.

10
 Do not hang on or climb on the product.
•• The product may fall, causing personal injury or even death.
Caution
•• Be especially careful that children do not hang on or climb on the Insert each battery so that its polarity (+, –) is correct.
product. If the polarity is not correct, the battery may rupture or the
internal fluid may leak, causing contamination and damage to the
surroundings, fire, or personal injury.
While the power plug is plugged into a power socket, do not insert
a chopstick or other conductor into a remaining power socket. Also,
after disconnecting the power plug from the power socket, do not
touch the pins of the plug immediately. Do not place heavy objects on the product.

Otherwise, an electric shock may result. Product failure or personal injury may result.

There is a high voltage inside the product. Never disassemble, repair

or modify the product yourself.
•• Contact Samsung Customer Service Center for repairs.
•• An electric shock or fire may result. When you do not use the product for a long time due to vacation or other reason,
disconnect the power cord from the power socket.
Dust accumulation combined with heat can cause a fire, electric shock or electric
leakage.
If a gas leakage is found, do not touch the product or the power plug, and ventilate the
Use the product at the recommended resolution and frequency.
room immediately.
Your eyesight may deteriorate.
Sparks can cause an explosion or fire.
The batteries (and rechargeable batteries) are not ordinary refuse and must be
Do not use humidifiers or stoves around the product.
returned for recycling purposes. The customer is responsible for returning the used or
An electric shock or fire may result. rechargeable batteries for recycling.
The customer can return used or rechargeable batteries to a nearby public recycling
center or to a store selling the same type of the battery or rechargeable battery.
Rest your eyes for more than 5 minutes for every 1 hour of product use.
Eye fatigue will be relieved.
Leaving the screen fixed on a stationary image for an extended period of time may
cause afterimage burn-in or defective pixels.
When you do not use the product for a long time, activate power-saving mode or set
the screen saver to moving-picture mode.
Do not use or keep combustible spray or an inflammable substance near the product.
An explosion or fire may result.

11
Use only the specified standardized batteries, and do not use a new battery and a used
battery at the same time.
Cleaning
Otherwise, the batteries may be damaged or cause fire, personal injury or damage due
to a leakage of the internal liquid. Warning
Do not watch the product screen too closely and continuously for a long time.
Do not spray water or cleaner directly on the product.
Your eyesight may deteriorate.
•• The product’s surface may be damaged, or the markings may be
Do not lift or move the product when it is in operation. erased.
•• An electric shock or fire may result.
Do not touch the screen when the product has been turned on for an extended period
"" Except for Full Outdoor products(OH* series)
of time as it will become hot.
When using headphones or earphones, do not turn the volume too high or use them
for a long time.
Damage to your hearing may result. Caution
When cleaning, be sure to disconnect the power plug and wipe gently with a soft and
dry cloth such as superfine fibers or cotton flannels to prevent scratches.
The product's surface may be damaged, or the markings may be erased.

Be sure to use a soft and dry cloth such as superfine fibers or cotton flannels because
the surface of the product and the screen display are vulnerable to scratches.
The product's surface or the screen display can be easily scratched with foreign
substances.

Do not apply chemicals containing alcohol, solvent, or surfactant such as wax,

benzene, thinner, pesticide, air freshener, lubricant, or cleaner to the product.
The product's exterior may be discolored or cracked, the surface of the panel may be
peeled off, or the markings may be erased.

12
Storage and Maintenance •• Removing a sticker attached on the screen may leave residues. Clean the residues before
watching the screen.
•• Do not strongly press and rub the product. Damage to the product may result.
•• Do not wipe the screen with chemicals. Product failure may result.
Cleaning the exterior and display •• Contact Samsung Customer Service Center if the inside of the product needs cleaning
(service fee will be charged).
Wipe the surface with a slightly wet, soft cloth, and then wipe with a dry cloth. •• We recommend wearing clean gloves when touching the front panel instead of bare hands.

1 2 3

Precautions

Do not scratch the screen Do not spray water directly Due to the characteristics of
with nails or sharp objects. on any part of the product. high-glossy products, using
Scratches may leave marks or Product failure, an electric a UV humidifier nearby may
damage the product. shock or fire may result from create white-colored stains
water that enters the product. on the product.
"" Except for Full Outdoor
products(OH* series)

13
Chapter 02
Preparations

Remote Control
"" Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled.
"" A button without a description in the image below is not supported on the product.

Power on the product.

Power off the product.

Number buttons
Use to enter a PIN, enter a Date, etc. "" Remote control button functions
may differ for different products.

14
 Mute the sound.
Adjust the volume.
•• Unmuting the sound: Press MUTE again
or press the volume control(+ VOL -)
button.
Change the input source.
Use this hotkey to directly access MagicInfo.
"" This hotkey is available when a network
Display or hide the onscreen display. box is connected. You can purchase a
network box separately.
"" This function may not be supported
A shortcut button to Home screen (MagicInfo
depending on the model.
or URL Launcher).
Quickly select frequently used functions by Display information about the current input
pressing it while a content is playing. source.

"" Remote control button functions

Move to the upper, lower, left or right menu, may differ for different products.
or adjust an option's setting.
Confirm a menu selection.
Return to the previous menu. Exit the current menu.

Select from the connected external devices.

It sets safe lock function. "" Some models may not support all port
types.
Press the SET button and enter a device ID using
numeric buttons. Control the product using the
remote control.

Cancel a value that has been set using the SET

button and control all connected products using
the remote control.

15
To place batteries in the remote control (AAA x 2)
"" Remove batteries when the remote control is not to be used for an extended period of time.

"" Store used batteries out of reach of children and recycle.

"" Do not use a new and used battery together. Replace both batteries at the same time.

16
Chapter 03
Connecting and Using a Source Device

Before Connecting Connecting to a PC

•• Do not connect the power cable before connecting all other cables.
Pre-connection Checkpoints Ensure you connect a source device first before connecting the power cable.
•• A PC can be connected to the product in a variety of ways.
"" Refer to the user guide for the source device you want to connect with. Select a connection method suitable for your PC.
The number and location of ports available on the source device may vary depending on the
model.
"" Do not connect the power cable until all connections are completed. Connection Using an HDMI Cable
Connecting the power cable during connection may damage the product. "" Connecting parts may differ in different products.
"" Check the types of ports at the back of the product you want to connect.
"" We recommend using authorized cables for HDMI or DP cable connections.

HDMI IN

17
Connection Using an DP Cable Connection Using a DVI Cable (Digital type)
"" Connecting parts may differ in different products. "" Connecting parts may differ in different products.

DVI/MAGICINFO IN
DP IN

DVI/HDMI AUDIO IN
•• Precautions for using DP
"" Some graphics cards that are not compliant with the DP standard may prevent the
Windows Booting/Bios screen from being displayed when the product is in power-
saving mode. If this is the case, make sure to turn on the product first before turning on
your PC.
"" Using a DP cable that is not VESA compliant may cause the product to function
improperly. Samsung Electronics shall not be held responsible for any issues from using
a cable that is not VESA compliant.
Make sure to use a DP cable that is VESA compliant.
"" To use the optimal resolution (3840 x 2160 @ 60Hz) when the input source is DVI/MAGICINFO IN
DisplayPort, using a DP cable shorter than 5m is recommended.
"" Disabling power-saving mode when the input source is DisplayPort may import new

HDMI
resolution information and reset the task window size or location.

"" You can use the DVI port on the product as an HDMI port by using a DVI-HDMI adapter.
Audio is not available if the DVI port on the product is connected to the HDMI port on the
PC using a DVI-HDMI adapter.

18
Connection Using an HDMI-DVI Cable
"" Connecting parts may differ in different products.
After connecting a computer to the product with an HDMI-DVI cable, make sure to configure
the settings as shown below to enable the video and audio from the computer.
•• Sound → set HDMI Sound to PC(DVI)
"" Sound settings may not be supported depending on the model.
•• System → General → set HDMI Hot Plug to Off

HDMI IN

DVI/HDMI AUDIO IN

19
Connecting an External Monitor
•• Do not connect the power cable before connecting all other cables.
Ensure you connect a source device first before connecting the power cable.
"" Only the ports that are marked as DAISY CHAIN are supported. Connecting parts may differ in different products.
"" Use a cable shorter than 10 feet (3m) to get the best UHD content viewing quality.
"" Maximum loopouts: Up to 4 are supported if HDCP 2.2 is supported, up to 7 if HDCP 1.4 is supported, and up to 9 if HDCP is not supported.
"" Setting Anynet+ (HDMI-CEC) to On while using a daisy chain connection may cause malfunction.

PC
Monitor 1 Monitor 2 Monitor 3 Monitor 4

DP IN HDMI OUT HDMI IN HDMI OUT HDMI IN HDMI OUT HDMI IN HDMI OUT
(DAISY CHAIN IN) (DAISY CHAIN OUT) (DAISY CHAIN IN) (DAISY CHAIN OUT) (DAISY CHAIN IN) (DAISY CHAIN OUT) (DAISY CHAIN IN) (DAISY CHAIN OUT)

HDMI IN HDMI OUT HDMI IN HDMI OUT HDMI IN HDMI OUT HDMI IN HDMI OUT
(DAISY CHAIN IN) (DAISY CHAIN OUT) (DAISY CHAIN IN) (DAISY CHAIN OUT) (DAISY CHAIN IN) (DAISY CHAIN OUT) (DAISY CHAIN IN) (DAISY CHAIN OUT)

20
Connecting to a Video Device Connection Using an HDMI-DVI Cable
"" Connecting parts may differ in different products.
•• Do not connect the power cable before connecting all other cables. •• Audio will not be enabled if the product is connected to a video device using an HDMI-DVI
Ensure you connect a source device first before connecting the power cable. cable. To resolve this, additionally connect an audio cable to the audio ports on the product
and video device.
•• You can connect a video device to the product using a cable.
"" Press the SOURCE button on the remote control to change the source. •• After connecting a video device to the product with an HDMI-DVI cable, make sure to
configure the settings as shown below to enable the video and audio from the video device.
You can use the DVI port on the product as an HDMI port by using a DVI-HDMI adapter.
Using an HDMI Cable or HDMI to DVI Cable –– Sound → set HDMI Sound to AV(HDMI)
"" Sound settings may not be supported depending on the model.
•• An HDMI cable supports digital video and audio signals, and does not require an audio –– System → General → set HDMI Hot Plug to On
cable.
"" Supported resolutions include 1080p (50/60Hz), 720p (50/60Hz), 480p, and 576p.
•• The picture may not display normally (if at all) or the audio may not work if an external
device that uses an older version of HDMI mode is connected to the product. If such a "" UHD-enabled models can support up to UHD 30 Hz.
problem occurs, ask the manufacturer of the external device about the HDMI version and, if "" Make sure to connect the same color connectors together. (white to white, red to red, etc.)
out of date, request an upgrade.
•• Be sure to use an HDMI cable with a thickness of 14 mm or less.
•• Be sure to purchase a certified HDMI cable. Otherwise, the picture may not display or a
connection error may occur. HDMI IN

•• A basic high-speed HDMI cable or one with ethernet is recommended.

This product does not support the ethernet function via HDMI.

Connection Using an HDMI Cable DVI/HDMI AUDIO IN

"" Connecting parts may differ in different products.

HDMI IN

DVI/MAGICINFO IN

HDMI

21
Connecting to an Audio System Connecting the LAN Cable
"" Connecting parts may differ in different products. "" Connecting parts may differ in different products.
"" Make sure to connect the same color connectors together. (white to white, red to red, etc.)

RJ45(LAN IN, LAN OUT)

AUDIO OUT

•• Use Cat7(*STP Type) cable for the connection. (10/100 Mbps)

*Shielded Twist Pair

22
Changing the Input source Source allows you to select a variety of sources and change source device names.
You can display the screen of a source device connected to the product. Select a source from
source list to display the screen of the selected source.
"" The input source can also be changed by using the SOURCE button on the remote control.
Source "" The screen may not display correctly if an incorrect source is selected for the source device
you want to convert to.
SOURCE

Source
Edit
SOURCE → u → Edit → ENTER E

MagicInfo S Web Browser Screen Mirroring Samsung Workspace HDMI 2 DisplayPort

Edit the name and device type of a connected external device.
HDMI 1
•• The list can include the following source devices. Source devices on the list differ depending
on the selected source.
"" The displayed image may differ depending on the model.
HDMI 1 / HDMI 2 / DisplayPort / DVI / Cable Box / Game Console / PC / Blu-ray player
"" Available source devices may vary depending on the product.
•• You cannot edit the following sources.
MagicInfo S / URL Launcher / Web Browser / Screen Mirroring / Samsung Workspace
"" Menu items may vary depending on the model.

23
Web Browser Advanced Settings

SOURCE → Web Browser → ENTER E General

"" Connect the network to access the Internet from the product like accessing the Internet
from a computer. If the browser tabs, menu or toolbar are not used for a while,
Hide Tabs and Toolbar they will automatically disappear. To make them appear again,
automatically move the pointer or focus to the top of the screen.
Settings •• Use / Do not use

SOURCE → Web Browser → u → Settings → ENTER E Hide the cursor to prevent interference with touch operation.
Hide Cursor in Touch Mode
•• Use / Do not use
Refresh Interval
Make your browsing experience more pleasant by blocking pop-
Set the time for the web browser to wait before returning to the home page.
Pop-up Blocker up windows.
•• Off / 5 min / 10 min / 15 min / 30 min
•• Use / Do not use

Zoom Configure a proxy server for the web browser.

Proxy Server
Set the zoom scale to apply when the web browser is refreshed. •• Use / Do not use
•• 50% / 75% / 100% / 125% / 150% / 200% / 300% All your customized Web Browser settings will be reset to their
Reset Settings
default values. Your bookmarks and history won't be affected.
Home Page
Set the website to display when the web browser is refreshed.
•• Samsung Display / Custom Search Engine

If you enter a keyword in the URL/keyword input field, Web Browser will open the Search
Custom Results page. Choose the search engine you want to use.
Enter the URL to set as the home page. •• Google / Bing
•• Enter URL
"" Available only when Home Page is set to Custom.

24
Privacy & Security Read Before Using the Web Browser Function
Read this information before using the Web Browser function.
Ask websites not to track you.
Do Not Track •• File download is not supported.
•• Use / Do not use
•• The Web Browser function may not be able to access certain websites, including websites
Delete History Delete your entire browsing history. operated by certain companies.
•• The product does not support playback of flash videos.
Allow all sites to run JavaScript for a better browsing experience.
JavaScript •• E-commerce for online purchases is not supported.
•• Use / Do not use
•• ActiveX is not supported.
Delete all browsing data such as cookies, cached images and •• Only a limited number of fonts are supported. Certain symbols and characters may not be
Delete browsing data
data. Your bookmarks and history won't be affected. displayed properly.
•• The response to remote commands and the resulting on-screen display may be delayed
while a web page is loading.
Encoding •• Loading a web page may be delayed or suspended completely depending on the status of
the participating systems.
Choose an encoding method for web pages. The current setting
is Auto. •• Copy and paste operations are not supported.
Encoding
•• Auto / Manual (Current : Unicode) •• When composing an email or a simple message, certain functions such as the font size and
color selection may not be available.
•• There is a limit to the number of bookmarks and the size of the log file that can be saved.
About •• The number of windows that can be opened concurrently is limited.
•• Web browsing speed will differ with the network environment.
Display the current version of Web Browser.
•• Browsing history is saved from latest to oldest, with the oldest entries being overwritten
first.
•• Depending on the types of video/audio codecs supported, you may not be able to play
certain HTML5 video and audio files.
•• Video sources from PC-optimized streaming service providers may not play properly on our
proprietary Web Browser browser.

25
Samsung Workspace or Remote Workspace
"" This function may not be supported depending on the model.
"" Make sure that the product is connected to the network.
"" Be sure to connect your keyboard and mouse before starting this function.

Samsung Workspace
SOURCE → Samsung Workspace → ENTER E
Access to remote PC and your work resources with this function.
•• Remote PC: This function allows you to connect your product to a remote PC or a cloud
server.
"" Only PCs or Cloud Servers running on macOS/Windows 7 Pro or newer are supported.
•• Office 365: Provides access to Office 365 features from Microsoft.
•• VMware Horizon: Provides access to VMware Horizon to businesses operating the VMware
infrastructure with a Horizon account.

Remote Workspace
SOURCE → Remote Workspace → ENTER E
This function allows you to connect your product to a remote PC or a cloud server.
Enter the address of the PC or cloud server you want to connect to. Then, follow the on-screen
instructions.
"" Only PCs or Cloud Servers running on Windows 7 Pro or newer are supported.

26
Chapter 04
Multiple Display Control
Control multiple display devices connected to a PC simultaneously.

Cable Connection •• Pin assignment

1 2 3 4 5 5 4 3 2 1

RS232C Cable
Interface RS232C (9 pins)

Pin TxD (No.2), RxD (No.3), GND (No.5)

Bit rate 9600 bps 6 7 8 9 9 8 7 6

Data bits 8 bit
<Male type> <Female type>
Parity None

Stop bit 1 bit Pin Signal Pin Signal

1 Detect data carrier 6 Prepare data set
Flow control None
2 Received data 7 Send request
Maximum length 15 m (only shielded type)
3 Transmitted data 8 Clear to send

4 Prepare data terminal 9 Ring indicator

5 Signal ground

27
•• RS232C cable
Connector: 9-Pin D-Sub to Stereo Cable
LAN Cable
•• Pin assignment
3
6 1 2
1 1 2 3 4 5 6 7 8

-P2-

9 5
-P1-

-P1- -P1- -P2- -P2-

Rx 3 1 Tx STEREO

Male type Tx 2 2 Rx PLUG

Gnd 5 3 Gnd (3.5ø) Pin No Standard Color Signal

1 White and orange TX+

2 Orange TX-

3 White and green RX+

4 Blue NC

5 White and blue NC

6 Green RX-

7 White and brown NC

8 Brown NC

28
•• Connector : RJ45 Cross LAN cable (PC to LFD)
Direct LAN cable (PC to HUB)

HUB

P1 P2

P2 P1

P1 P2 Signal P1 P2 Signal

TX+ 1 3 RX+

TX- 2 6 RX-

Signal P1 P2 Signal RX+ 3 1 TX+

TX+ 1 1 TX+ RX- 6 2 TX-

TX- 2 2 TX-

RX+ 3 3 RX+

RX- 6 6 RX-

29
Connection •• Connection 3

"" Ensure you connect each of the adapters to the correct RS232C IN or OUT port on the PC
product. Monitor 1 Monitor 2 Monitor 3 Monitor 4

"" Connecting parts may differ depending on the model.

•• Connection 1

PC RJ45 RJ45(LAN IN) RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUT

Monitor 1 Monitor 2 Monitor 3 Monitor 4

RS232C IN RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUT

•• Connection 4
"" This option is only available for models that have LAN IN and LAN OUT ports.

PC
Monitor 1 Monitor 2 Monitor 3 Monitor 4

•• Connection 2

PC
Monitor 1 Monitor 2 Monitor 3 RJ45 LAN IN LAN OUT LAN IN LAN OUT LAN IN LAN OUT LAN IN LAN OUT

5 4 3 2 1

RJ45(LAN IN) RJ45 RJ45(LAN IN) RJ45(LAN IN)

30
Control Codes •• All communications take place in hexadecimals. The checksum is calculated by adding up
all values except the header. If a checksum adds up to be more than 2 digits as shown below
(11+FF+01+01=112), the first digit is removed.

Viewing control state (Get control command) E.g. Power On & ID=0

Header Command Data length Header Command Data length Data 1

ID Checksum ID Checksum
0xAA Command type 0 0xAA 0x11 1 "Power"

Header Command Data length Data 1

Controlling (Set control command) ID 12
0xAA 0x11 1 1
Header Command Data length Data
ID Checksum •• To control all devices connected by a serial cable simultaneously irrespective of IDs, set the
0xAA Command type 1 Value ID as "0xFE" and transmit commands. Commands will be executed by each device but ACK
will not respond.

Command

No. Command type Command Value range

1 Power control 0x11 0~1

2 Volume control 0x12 0~100

3 Input source control 0x14 -

4 Screen size control 0x19 0~255

5 Video wall mode control 0x5C 0~1

6 Safety Lock 0x5D 0~1

7 Video Wall On 0x84 0~1

8 Video Wall User Control 0x89 -

31
Power control Volume control
•• Function •• Function
A product can be powered on and off using a PC. The volume of a product can be adjusted using a PC.
•• Viewing power state (Get Power ON / OFF Status) •• Viewing volume state (Get Volume Status)
Header Command Data length Header Command Data length
ID Checksum ID Checksum
0xAA 0x11 0 0xAA 0x12 0

•• Setting power ON/Off (Set Power ON / OFF) •• Setting the volume (Set Volume)
Header Command Data length Data Header Command Data length Data
ID Checksum ID Checksum
0xAA 0x11 1 "Power" 0xAA 0x12 1 "Volume"

"Power": Power code to be set on a product. "Volume": Volume value code to be set on a product. (0-100)
1: Power ON •• Ack
0: Power OFF Header Command Data length Ack/Nak r-CMD Val1
•• Ack ID Checksum
0xAA 0xFF 3 'A' 0x12 "Volume"
Header Command Data length Ack/Nak r-CMD Val1
ID Checksum "Volume": Volume value code to be set on a product. (0-100)
0xAA 0xFF 3 'A' 0x11 "Power" •• Nak
"Power": Power code to be set on a product. Header Command Data length Ack/Nak r-CMD Val1
•• Nak ID Checksum
0xAA 0xFF 3 'N' 0x12 "ERR"
Header Command Data length Ack/Nak r-CMD Val1
ID Checksum "ERR" : A code showing what error has occurred.
0xAA 0xFF 3 'N' 0x11 "ERR"

"ERR" : A code showing what error has occurred.

32
Input source control •• Ack
Header Command Data length Ack/Nak r-CMD Val1
•• Function
ID "Input Checksum
The input source of a product can be changed using a PC.
0xAA 0xFF 3 'A' 0x14
Source"
•• Viewing input source state (Get Input Source Status)
"Input Source": An input source code to be set on a product.
Header Command Data length
ID Checksum •• Nak
0xAA 0x14 0
Header Command Data length Ack/Nak r-CMD Val1
•• Setting the input source (Set Input Source) ID Checksum
0xAA 0xFF 3 'N' 0x14 "ERR"
Header Command Data length Data
ID Checksum "ERR" : A code showing what error has occurred.
0xAA 0x14 1 "Input Source"

"Input Source": An input source code to be set on a product.

0x18 DVI

0x0C Input source

0x20 MagicInfo

0x1F DVI_video

0x21 HDMI1

0x22 HDMI1_PC

0x23 HDMI2

0x24 HDMI2_PC

0x25 DisplayPort

"" DVI_video, HDMI1_PC and HDMI2_PC cannot be used with the Set command. They only
respond to "Get" commands.
"" MagicInfo is only available with models that contain the MagicInfo function.

33
Screen size control Video Wall Mode Control
•• Function •• Function
The screen size of a product can be changed using a PC. Video Wall mode can be activated on a product using a PC.
•• Viewing the screen size (Get Screen Size Status) This control is only available on a product whose Video Wall is enabled.

Header Command Data length •• Viewing video wall mode (Get Video Wall Mode)
ID Checksum
Header Command Data length
0xAA 0x19 0
ID Checksum
0xAA 0x5C 0
•• Ack
Data •• Setting the video wall (Set Video Wall Mode)
Header Command Ack/Nak r-CMD Val1
ID length Checksum Header Command Data length Data
ID Checksum
0xAA 0xFF 3 'A' 0x19 "Screen Size" 0xAA 0x5C 1 "Video Wall Mode"
"Screen Size": product screen size (range: 0 – 255, unit: inch) "Video Wall Mode": A code used to activate Video Wall mode on a product
•• Nak 1: Full
Data 0: Natural
Header Command Ack/Nak r-CMD Val1
ID length Checksum •• Ack
0xAA 0xFF 3 'N' 0x19 "ERR" Data
Header Command Ack/Nak r-CMD Val1
length
"ERR": A code showing what error has occurred
ID Checksum
"Video Wall
0xAA 0xFF 3 'A' 0x5C
Mode"

"Video Wall Mode": A code used to activate Video Wall mode on a product
•• Nak
Data
Header Command Ack/Nak r-CMD Val1
ID length Checksum
0xAA 0xFF 3 'A' 0x5C "ERR"

"ERR": A code showing what error has occurred

34
Safety Lock Video Wall On
•• Function •• Function
PC can be used to turn the Safety Lock On function on or off on a product. Turn Video Wall on or off on the product from your computer.
This control is available regardless of whether or not the power is turned on. •• Get Video Wall On/Off Status
•• Viewing the safety lock state (Get Safety Lock Status) Header Command Data length
ID Checksum
Header Command Data length
0xAA 0x84 0
ID Checksum
0xAA 0x5D 0
•• Set Video Wall On/Off
•• Enabling or disabling safety lock (Set Safety Lock Enable / Disable) Header Command Data length Data
ID Checksum
Header Command Data length Data
0xAA 0x84 1 V.Wall_On
ID Checksum
0xAA 0x5D 1 "Safety Lock"
•• V.Wall_On: Video Wall code to be assigned to the product
"Safety Lock": Safety lock code to be set on a product 1: Video Wall ON
1: ON 0: Video Wall OFF
0: OFF •• Ack
•• Ack Header Command Data length Ack/Nak r-CMD Val1
ID Checksum
Data 0xAA 0xFF 3 'A' 0x84 V.Wall_On
Header Command Ack/Nak r-CMD Val1
ID length Checksum
V.Wall_On : Same as above
0xAA 0xFF 3 'A' 0x5D "Safety Lock"
•• Nak
"Safety Lock": Safety lock code to be set on a product
Header Command Data length Ack/Nak r-CMD Val1
•• Nak ID Checksum
0xAA 0xFF 3 'N' 0x84 ERR
Data
Header Command Ack/Nak r-CMD Val1
ID length Checksum "ERR": A code showing what error has occurred

0xAA 0xFF 3 'N' 0x5D "ERR"

"ERR": A code showing what error has occurred

35
Video Wall User Control Wall_SNo: Product Number code assigned to the product

•• Function
10x10 Video Wall Model : ( 1 ~ 100)
Turn the Video Wall function on or off on the product from your computer. Set Number Data
•• Get Video Wall Status
1 0x01
Header Command Data length
ID Checksum 2 0x02
0xAA 0x89 0
... ...
•• Set Video Wall
99 0x63
Header Command Data length Val1 Val2
ID Checksum 100 0x64
0xAA 0x89 2 Wall_Div Wall_SNo
•• Ack
Data
Header Command Ack/Nak r-CMD Val1 Val2
length
ID Checksum
Wall_
0xAA 0xFF 4 'A' 0x89 Wall_Div
SNo

•• Nak
Header Command Data length Ack/Nak r-CMD Val1
ID Checksum
0xAA 0xFF 3 'N' 0x89 ERR

"ERR": A code showing what error has occurred

36
Wall_Div: Video Wall Divider code assigned to the product

10x10 Video Wall Model

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Off 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00

1 0x11 0x12 0x13 0x14 0x15 0x16 0x17 0x18 0x19 0x1A 0x1B 0x1C 0x1D 0x1E 0x1F

2 0x21 0x22 0x23 0x24 0x25 0x26 0x27 0x28 0x29 0x2A 0x2B 0x2C 0x2D 0x2E 0x2F

3 0x31 0x32 0x33 0x34 0x35 0x36 0x37 0x38 0x39 0x3A 0x3B 0x3C 0x3D 0x3E 0x3F

4 0x41 0x42 0x43 0x44 0x45 0x46 0x47 0x48 0x49 0x4A 0x4B 0x4C 0x4D 0x4E 0x4F

5 0x51 0x52 0x53 0x54 0x55 0x56 0x57 0x58 0x59 0x5A 0x5B 0x5C 0x5D 0x5E 0x5F

6 0x61 0x62 0x63 0x64 0x65 0x66 0x67 0x68 0x69 0x6A 0x6B 0x6C 0x6D 0x6E 0x6F

7 0x71 0x72 0x73 0x74 0x75 0x76 0x77 0x78 0x79 0x7A 0x7B 0x7C 0x7D 0x7E N/A

8 0x81 0x82 0x83 0x84 0x85 0x86 0x87 0x88 0x89 0x8A 0x8B 0x8C N/A N/A N/A

9 0x91 0x92 0x93 0x94 0x95 0x96 0x97 0x98 0x99 0x9A 0x9B N/A N/A N/A N/A

10 0xA1 0xA2 0xA3 0xA4 0xA5 0xA6 0xA7 0xA8 0xA9 0xAA N/A N/A N/A N/A N/A

11 0xB1 0xB2 0xB3 0xB4 0xB5 0xB6 0xB7 0xB8 0xB9 N/A N/A N/A N/A N/A N/A

12 0xC1 0xC2 0xC3 0xC4 0xC5 0xC6 0xC7 0xC8 N/A N/A N/A N/A N/A N/A N/A

13 0xD1 0xD2 0xD3 0xD4 0xD5 0xD6 0xD7 N/A N/A N/A N/A N/A N/A N/A N/A

14 0xE1 0xE2 0xE3 0xE4 0xE5 0xE6 0xE7 N/A N/A N/A N/A N/A N/A N/A N/A

15 0xF1 0xF2 0xF3 0xF4 0xF5 0xF6 N/A N/A N/A N/A N/A N/A N/A N/A N/A

37
Using MDC 7 In the displayed "Ready to Install the Program" window, check the directory path to install
the program in and click "Install".

8 Installation progress will be displayed.

Multiple display control "MDC" is an application that allows you to easily control multiple
display devices simultaneously using a PC. 9 Click "Finish" in the displayed "InstallShield Wizard Complete" window.
For details on how to use the MDC program, refer to Help after installing the program. The MDC "" Select "Launch the program" and click "Finish" to run the MDC program immediately.
program is available on the website. (http://displaysolutions.samsung.com) 10 The MDC Unified shortcut icon will be created on the desktop after installation.
"" If you press the On or Off button located at the top left of the screen, the product checks its "" The MDC execution icon may not be displayed depending on the PC system or product
status for about one minute. To run other commands, try after the one minute. specifications.
"" For details on how to connect devices for multiple display control, refer to page 30. "" Press F5 if the execution icon is not displayed.

MDC Program Installation/Uninstallation Uninstallation

"" Installing and uninstalling steps can vary depending on the OS.
1 Select Settings → Control Panel on the Start menu and double-click Add/Delete Program.
2 Select MDC Unified from the list and click Change/Remove.
Installation
"" MDC installation can be affected by the graphics card, mother board and network
conditions.
1 Click the MDC Unified installation program.
2 Click "Next".
3 When the "Welcome to the InstallShield Wizard for MDC_Unified" screen appears, click
"Next".

4 In the "License Agreement" window displayed, select "I accept the terms in the license
agreement" and click "Next".

5 In the displayed "Customer Information" window, fill out all the information fields and click
"Next".

6 In the displayed "Destination Folder" window, select the directory path you want to install
the program in and click "Next".
"" If the directory path is not specified, the program will be installed in the default
directory path.

38
Chapter 05
Player feature
Accessible using the HOME button on the remote control.

Player No. Description

Select between internal or external memory.
HOME → Player → ENTER E
Play content, templates and schedules configured on the server.
Play a range of content such as channels with schedules assigned, templates or files.
•• You can view whether the server is connected (approval) in the Player
screen. To view whether the server is connected when a Network Channel is
Player running, press INFO on the remote control.
Internal Memory Filter By: All Options 1 Select Network Channel from the Player screen. The No channel. message
appears if no channel has been registered in Network Channel.
No channel.
2 Network Channel will run.
Play content stored on the server.
Network Channel

Play templates stored in My Templates folder in the Internal Memory.

Network File Select a content type as criterion to search for a desired content list.

Set different options for Player.

My Templates

Viewing content
"" The displayed image may differ depending on the model. 1 Select either internal or external memory. The files saved in the selected memory appear.
"" To use the Player feature, set Play via to MagicInfo in System. 2 Select the desired file. The content appears on the screen. (For more information on
(MENU m → System → Play via → MagicInfo) compatible file formats, see the “File formats compatible with Player” section.)

"" You must set Clock Set before you can use this feature.

39
When content is running Available menu
Press the TOOLS button on the remote control during content playback to configure settings.
Control buttons on the remote control
Menu Description
You can play, pause, or skip the content on the playlist by pressing buttons on the remote
control. Playlist View a list of content items currently playing.

Channel List Network Channel / Internal Channel / USB

Button Function
Sound Mode Customizes the audio settings for the content currently playing.
TOOLS Brings up the menu bar.
Repeat All / Repeat One Set the repeat mode.
INFO Displays the general information of the content.
Background Music Set the background music to be played when content is running.
► Goes to next file or page.
Reset Reset the background music.
◄ Goes to previous file or page.
Pause Pause the background music.
E/∆/³ Plays or pauses slide show or video content.
Prev Play the previous background music on the list.
´ Stops displaying content and goes to the Player screen.
Next Play the next background music on the list.
π Rewinds the video content.
"" Reset, Pause, Prev, Next only appear when the background music is set.
µ Fast forwards the video content.

"" If there is only one image file in the Internal Memory or USB, the Slide Show will not play.
"" If the name of a folder is too long on the USB, you cannot select the folder.
"" Portrait option for Content Orientation is not available for contents with a resolution higher
than 3840 x 2160.
"" Content Size for videos with a resolution higher than 3840 x 2160 supports Full Screen only.

40
File Formats Compatible with Player Sound output restrictions
•• More than one sound output cannot be used.
•• Supported file systems include FAT32 and NTFS.
•• Playback priority: network BGM → local BGM → video file in the main frame selected by the
•• A file with a vertical and horizontal resolution larger than the maximum resolution cannot user
be played. Check the vertical and horizontal resolution of the file.
"" Network BGM: Settings can be configured when creating a server schedule.
•• Check the supported video and audio Codec types and Versions.
"" Local BGM: BGM settings can be configured using the tools displayed after the TOOLS
•• Check the supported file versions.
button is pressed during Player playback.
"" PowerPoint version up to 97 – 2013 is supported
"" User-selected main frame: Main frame settings can be configured when creating a
"" For USB-Internal Memory file transfer, click Options → Send. server schedule.
•• Location of template files
–– Internal Memory → USB transfer: USB → under MagicinfoSlide folder
Template files(*.LFD)
–– USB → Internal Memory transfer: Internal Memory → under My Templates folder
•• Location of other files (non-template)
–– Internal Memory → USB transfer: USB → under MagicinfoSlide folder Restrictions
–– USB → Internal Memory transfer: Under the root folder •• Check that you have Contents and Schedules folders published to the USB storage device.
"" A properly published content appears as Published Content in the USB device.
Network Schedule Multiframe "" When copying a content you published to a USB device (Published Content ) to the
Internal Memory, the content appears in Internal Memory as Published Content
only. Contents and Schedules folders are not visible under Internal Memory.
Playback restrictions
•• 1 to 3 FHD video files can be played simultaneously or only one UHD video file and one Playback restrictions
FHD video file at a time. In portrait playback mode, 3 FHD video files can be played •• A maximum of two video (Video) files can be played.
simultaneously or only one UHD video file at a time.
•• For Office files (PPT and Word files) and PDF files, only one file type is supported at a time.
•• For Office files (PPT and Word files) and PDF files, only one file type is supported at a time.
•• When playing more than one video files simultaneously, make sure that the display areas
•• LFD(*.LFD) files are not supported. are not overlapping one another.
•• Contents with a resolution higher than 3840 x 2160 are not supported.
Sound output restrictions
•• More than one sound output cannot be used.
•• Playback priority: network BGM → local BGM → video file in the main frame selected by the
user

41
Video codecs (except the QPR-8K model)

Frame rate Bit rate

File Extension Container Video Codec Resolution Audio Codec
(fps) (Mbps)
*.avi 4096 x 2160: 30
H.264 BP/MP/HP 60
*.mkv 3840 x 2160: 60
4096 x 2160
*.asf
HEVC (H.265 - Main, Main10) 60 80
*.wmv AVI Dolby Digital
*.mp4 Motion JPEG 3840 x 2160 30 80
MKV AC3
*.mov ASF MVC LPCM
*.3gp MP4 MPEG4 SP/ASP ADPCM(IMA, MS)
*.vro 3GP AAC
Window Media Video v9 (VC1) 60
*.mpg MOV HE-AAC
*.mpeg FLV MPEG2 WMA
*.ts VRO MPEG1 DD+
*.tp VOB 1920 x 1080 20 MPEG(MP3)
Microsoft MPEG-4 v1, v2, v3
*.trp PS AC-4
Window Media Video v7(WMV1), v8(WMV2)
*.flv TS G.711(A-Law, μ-Law)
*.vob SVAF H 263 Sorenson OPUS
30
*.svi
*.m2ts VP6
*.mts

VP8 1920 x 1080 60 20

*.webm WebM Vorbis
VP9 3840 x 2160 3840 x 2160: 60 80

*.rmvb RMVB RV8/9/10 (RV30/40) 1920 x 1080 60 20 RealAudio 6

42
Video codecs (applies to the QPR-8K model only)

Frame rate Bit rate

File Extension Container Video Codec Resolution Audio Codec
(fps) (Mbps)
*.avi 4096 x 2160: 30
H.264 BP/MP/HP 4096 x 2160 60
*.mkv 3840 x 2160: 60
*.asf
HEVC (H.265 - Main, Main10) 7680 x 4320 60 80
*.wmv AVI Dolby Digital
*.mp4 Motion JPEG 3840 x 2160 30 80
MKV AC3
*.mov ASF MVC LPCM
*.3gp MP4 MPEG4 SP/ASP ADPCM(IMA, MS)
*.vro 3GP AAC
Window Media Video v9 (VC1) 60
*.mpg MOV HE-AAC
*.mpeg FLV MPEG2 WMA
*.ts VRO MPEG1 DD+
*.tp VOB 1920 x 1080 20 MPEG(MP3)
Microsoft MPEG-4 v1, v2, v3
*.trp PS AC-4
Window Media Video v7(WMV1), v8(WMV2)
*.flv TS G.711(A-Law, μ-Law)
*.vob SVAF H 263 Sorenson OPUS
30
*.svi
*.m2ts VP6
*.mts

VP8 1920 x 1080 60 20

*.webm WebM Vorbis
VP9 3840 x 2160 3840 x 2160: 60 80

*.rmvb RMVB RV8/9/10 (RV30/40) 1920 x 1080 60 20 RealAudio 6

"" Because the specifications are based on the current 8K connectivity and decoding standards, future connectivity, broadcasting, and decoding standards may not be supported. Upgrading for
meeting future standards may require purchase of additional devices.
"" Some 3rd party standards may not be supported.

43
Other restrictions Audio decoders
•• Codecs may not function properly if there is a problem with the content. •• WMA is supported up to 10 Pro 5.1 channels, M2 profile.
•• Video content does not play or does not play correctly if there is an error in the content or •• WMA1, WMA lossless / Voice are not supported.
container. •• QCELP and AMR NB/WB are not supported.
•• Sound or video may not work if they have standard bit rates/frame rates above the TV’s •• Vorbis is supported for up to 5.1 channels.
compatibility ratings.
•• Dolby Digital Plus is supported for up to 5.1 channels.
•• If the Index Table is has an error, the Seek (Jump) function will not work.
•• The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 kHz, and differ
•• When playing video over a network connection, the video may not play smoothly because of with the codec.
data transmission speeds.
•• Some USB/digital camera devices may not be compatible with the TV. Image
•• HEVC codec is only available in MKV / MP4 / TS containers.
•• Compatible image file format: JPEG, PNG, BMP
•• The MVC codec is supported partly. "" 32-bit, 24-bit and 8-bit BMP files are supported.

Video decoders •• Supported maximum resolution: 7680 x 4320 (JPEG), 4096 x 4096 (PNG, BMP)
"" When playing 10 files in one LFD file - 5120 x 5120
•• H.264 UHD is supported up to Level 5.1, and H.264 FHD is supported up to Level 4.1. (TV does
not support FMO / ASO / RS) •• Supported maximum file size: 20MB
•• HEVC UHD is supported up to Level 5.1, and HEVC FHD is supported up to Level 4.1. •• Supported Slideshow Effect: 9 effects
(Fade1, Fade2, Blind, Spiral, Checker, Linear, Stairs, Wipe, Random)
•• HEVC 8K is supported up to Level 6.1.
"" This specification is only applicable to the QPR-8K model series.
•• VC1 AP L4 is not supported.
•• GMC 2 or above is not supported.
•• When a single video file is playing, Seamless mode is not supported under the following
conditions:
–– Incompatible codec (MVC, VP3, MJPEG) ↔ Incompatible codec
–– Incompatible codec ↔ Compatible codec
–– The resolution is different from that of the monitor
–– The frequency is different from that of the monitor

44
 Power Point PDF WORD
•• Compatible document file formats •• Compatible document file formats •• Compatible document file formats
–– Extension : ppt, pptx –– Extension : pdf –– Extension : .doc, .docx
–– Version : Office 97 ~ Office 2013 •• Functions not supported –– Version : Office 97 ~ Office 2013
•• Functions not supported –– Content less than 1 pixel not supported because of •• Functions not supported
–– Animation effect performance degradation issue. –– Page background effect
–– 3D shapes (which will be displayed in 2D) –– Masked Image, Tiled Image content not supported. –– Some paragraph styles
–– Header and footer (some subitems are not supported) –– Content with Rotated Text, not supported. –– Word Art
–– Word Art –– 3D Shadow Effects not supported. –– Align
–– Align –– Some characters not supported A group alignment error may occur
A group alignment error may occur (Special characters may be corrupted) –– 3D shapes (which will be displayed in 2D)
–– Office 2007 –– Office 2007
SmartArt is not fully supported. 97 out of 115 subitems SmartArt is not fully supported. 97 out of 115 subitems
are supported. are supported.
–– Object insertion –– Charts
–– Half-width characters –– Half-width characters
–– Letter spacing –– Letter spacing
–– Charts –– Vertical text
–– Vertical text Some subitems are not supported
Some subitems are not supported –– Slide notes and handout
–– Slide notes and handout

45
Schedule You can check the schedule imported from a selected storage device.

No. Description
HOME → Schedule → ENTER E
Select the saved location of the schedule.

Schedule Sunday, January 14 08:45 AM

Create/Edit/Delete/View schedule of content playback.
Internal Memory Schedule your content on a local channel. Send Delete

Select to create a
new schedule on this
channel

The default content will be played when there is no program scheduled. You can change the default content

CH 2 from the Options menu.

CH 3

"" The displayed image may differ depending on the model.

46
Clone Product Export settings on the product to an external storage device. You can also import settings from an external storage
device.
This option is useful when assigning the same settings to several products.
HOME → Clone Product → ENTER E
When a duplicate file is not found on the external storage device
MENU 1 Connect the external storage device, then run the Clone Product function.
2 The No cloning file found on the external storage device. Export this device's settings to the external storage
device? message appears.

3 Select Export to export the settings.

When a duplicate file is found on the external storage device

1 Connect the external storage device, then run the Clone Product function.
Clone Product 2 The Cloning file found. Please select an option. message appears.
Run the Import from External Storage or Export to External Storage function.
–– Import from External Storage: Copy settings saved on an external storage device to the product.
"" After configuration is complete, the product is rebooted automatically.
"" The displayed image may differ depending on the model.
–– Export to External Storage: Copy settings on the product to an external storage device.

47
ID Settings Assign an ID to a set.

Device ID
HOME → ID Settings → ENTER E
Set a unique ID number for each product.
"" Press u/d to select a number, and press E.
"" Enter the number you want using the number buttons on the remote control.

Device ID Auto Set

This feature automatically allots an ID number to a device connected via an RS232C cable.
"" This function is only available on the first device within an RS-232C daisy chain.

ID Settings PC Connection Cable

Select which type of cable you are using to connect the display to the PC.
•• RS232C cable
"" The displayed image may differ depending on the model. Communicate with MDC via the RS232C cable.
•• RJ-45 (LAN)/Wi-Fi Network or RJ45(LAN) cable
Communicate with MDC via the RJ45 cable.
"" Available functions may differ depending on the model.

48
Video Wall Customize the layout of multiple displays that are connected to form a video wall.
In addition, display part of a whole picture or repeat the same picture on each of the connected multiple displays.
To display multiple images, refer to MDC Help or the MagicInfo user guide. Some models may not support the
HOME → Video Wall → ENTER E MagicInfo function.

Video Wall
You can activate or deactivate Video Wall.
To organize a video wall, select On.
•• Off / On

Horizontal x Vertical
Video Wall This feature automatically splits a videowall display based on a videowall matrix configuration.
Enter the videowall matrix.
The videowall display is split based on the configured matrix. The number of vertical or horizontal display devices
can be set within the range 1 and 15.
"" The displayed image may differ depending on the model.
"" A videowall display can be split into a maximum of 225 screens.
"" The Horizontal x Vertical option is only enabled when Video Wall is set to On.

49
Screen Position
To rearrange split screens, adjust the number for each product in the matrix using the Screen Position feature.
Selecting Screen Position will display the videowall matrix with the numbers assigned to the products that form
the videowall.
To rearrange products, use the direction buttons on the remote control to move a product to another desired
number. Press the E button.
"" Screen Position allows you to split the screen into a maximum of 225 views (15 x 15).
"" The Screen Position option is only enabled when Video Wall is set to On.
"" To use the function, make sure Horizontal x Vertical is configured.

Format
Select how to display images on the videowall display.
•• Full: Display images in full screen with no margin.
•• Natural: Display images in the original aspect ratio without enlarging or reducing the size.
"" The Format option is only enabled when Video Wall is set to On.

50
Network Status Check the current network and Internet connection.

HOME → Network Status → ENTER E

Network Status

"" The displayed image may differ depending on the model.

51
On/Off Timer
"" You must set Clock Set before you can use this feature.

On Timer
HOME → On/Off Timer → ENTER E
Set On Timer so that your product turns on automatically at a time and on a day of your choice.
The power is turned on with the specified volume or input source.
On Timer: Set the on timer by making a selection from one of the seven options. Ensure you set the current time
first.
(On Timer 1 ~ On Timer 7)
"" While the internal/USB memory option can be used with On Timer for MagicInfo mode, it is recommended to
use an internal memory.
"" Proper operation of On Timer feature cannot be guaranteed if used with a battery powered USB device, which
can take longer to be recognized.
On/Off Timer •• Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose
the days you want On Timer to turn on your product.
–– The check mark indicates days you’ve selected.
•• Time: Set the hour and minute. Use the number buttons or the up and down arrow keys to enter numbers. Use
"" The displayed image may differ depending on the model. the left and right arrow buttons to change entry fields.
•• Volume (For models with built-in speakers): Set the desired volume level. Use the up and down arrow buttons
to change the volume level.
•• Source: Select the input source of your choice.
•• Content (when the Source is set to Internal/USB for MagicInfo mode): From the USB device or internal memory,
select a file (e.g. music, photo, or video) to play just after the product is turned on.

52
Off Timer
Set the off timer (Off Timer) by making a selection from one of the seven options. (Off Timer 1 ~ Off Timer 7)
•• Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose
the days you want Off Timer to turn off your product.
–– The check mark indicates days you’ve selected.
•• Time: Set the hour and minute. Use the number buttons or the up and down arrow keys to enter numbers. Use
the left and right arrow buttons to change entry fields.

Holiday Management
Timer will be disabled during a period specified as a holiday.
•• Add Holiday: Specify the period you want to add as a holiday.
Select the start and end dates of the holiday you want to add using the u/d buttons, and click the Done
button.
The period will be added to the list of holidays.
–– Start Date: Set the start date of the holiday.
–– End Date: Set the end date of the holiday.
•• Delete: Delete selected items from the list of holidays.
•• Edit: Select a holiday item and then change the date.
•• Set Applied Timer: Set the On Timer and Off Timer to not activate on public holidays.
–– Press E to select the On Timer and Off Timer settings you do not want to activate.
–– The selected On Timer and Off Timer will not activate.

53
Ticker Input text while a video or image is displayed and display the text on the screen.
"" You must set Clock Set before you can use this feature.
•• Off / On: Set whether or not to use Ticker.
HOME → Ticker → ENTER E •• Message: Enter a message to display on the screen.
•• Time: Set the Start Time and End Time to display a Message.
•• Font Options: Specify the text font and color for the message.
•• Position: Select a position to display a Message.
•• Scroll: Turn scroll effects of Ticker on or not. Specify the scroll Direction and Speed for the message.
•• Preview: Preview your Ticker settings.

Ticker

"" The displayed image may differ depending on the model.

54
URL Launcher For details on how to use the URL Launcher feature, contact the dealer the product was purchased from.
"" This function may not be supported depending on the model.
"" To use the URL Launcher feature, set Play via to URL Launcher in System.
HOME → URL Launcher → ENTER E (MENU m → System → Play via → URL Launcher)

URL Launcher

URL Launcher

"" The displayed image may differ depending on the model.

55
URL Launcher Settings "" For details on how to use the URL Launcher feature, contact the dealer the product was purchased from.
"" This function may not be supported depending on the model.
•• Install Web App: Enter URL to install the web application.
HOME → URL Launcher Settings → ENTER E •• Install from USB Device: Install the web application from the USB storage device.
•• Uninstall: Remove the installed web application.
•• Timeout Setting: Set the timeout period for connecting to the URL.
•• Developer Mode: Enable developer mode.

URL Launcher Settings

"" The displayed image may differ depending on the model.

56
Chapter 06
Screen Adjustment
Configure the Picture settings (Backlight, Color Tone, etc.).
The layout of the Picture menu options may vary depending on the product.

Backlight / Brightness / Contrast Your product has several options for adjusting picture quality.
"" You can adjust and store settings for each external device you have connected to an input on the product.

/ Sharpness "" Lowering picture brightness reduces power consumption.

MENU m → Picture → ENTER E

Picture
Backlight 100

Brightness 45

Contrast 70

Sharpness 50

Color Temperature 10000 K

Advanced Settings

Picture Options

"" The displayed image may differ depending on the model.

57
Color Temperature It sets color temperature. The value and temperature increase simultaneously, so the ratio of blue color rises. (Range:
2800K–16000K)
"" Enabled when Color Tone is set to Off.
MENU m → Picture → Color Temperature → ENTER E

Picture
Color Temperature 10000 K

"" The displayed image may differ depending on the model.

58
Advanced Settings Configure advanced picture settings to create your preferred picture.

Picture Enhancer
MENU m → Picture → Advanced Settings → ENTER E
Displays enhanced color and sharpness.
•• Off / On
Advanced Settings
Picture Enhancer On HDR+ Mode or HDR10+ Mode
HDR+ Mode Off Automatically provide an optimal HDR effect based on the video source.
•• Off / On
Color 50 "" This function may not be supported depending on the model.
"" Models with Local Dimming support HDR10+ Mode.
Tint (G/R) 0

White Balance
Color
Gamma BT.1886 Adjust the color saturation levels. Color saturation intensifies as the value nears 100. (Range: 0~100)

BT.1886 0
Tint (G/R)
Adjust the ratio of green to red tint levels. Increasing values intensifies the saturation of red and green colors.
"" The displayed image may differ depending on the model. (Range: 0~50)

59
White Balance White Balance Settings
Adjust the color temperature of the picture so that white objects appear brighter. Adjust the color temperature of the picture so that white objects appear brighter.
"" This function may not be supported depending on the model. "" Available for Video Wall models only.
•• White Balance (Custom / Color Expert): Select Color Expert to apply the PC calibration
2 Point settings.
•• R-Gain / G-Gain / B-Gain: Adjust the proportion of each of red, green and blue colors in
Adjust red, green, and blue luminosity levels in two sections for precise white balance bright areas.
optimization. •• Reset: Restore the white balance settings to the default values.
•• R-Offset / G-Offset / B-Offset: Adjust the proportion of each of red, green and blue colors
in dark areas.
•• R-Gain / G-Gain / B-Gain: Adjust the proportion of each of red, green and blue colors in
Uniformity
bright areas. Calibrate the brightness and color uniformity within each screen.
•• Reset: Restore the white balance settings to the default values. "" Available for Video Wall models only.
•• Off / On
20 Point Settings
Controls the white balance in 20 point interval by adjusting the red, green, and blue brightness.

20 Point
Adjust red, green, and blue luminosity levels in twenty sections for precise white balance
optimization.
•• Off ( ) / On ( )
•• Interval: Select interval to adjust.
•• Red: Adjust the red level.
•• Green: Adjust the green level.
•• Blue: Adjust the blue level.
•• Reset: Restore the current level's 20 point White Balance to the default values.
"" Some external devices may not support this function.

60
Gamma Flesh Tone
Adjust the mid-range brightness of the picture. Adjust the flesh tone color by increasing or decreasing red levels.
•• HLG / ST.2084 / BT.1886 / S Curve
"" Gamma settings HLG, ST.2084, and BT.1886 may change depending on the input video RGB Only Mode
settings. For models with the HDR+ Mode support, the Gamma settings HLG, ST.2084, and
BT.1886 may change depending on the input video and HDR+ Mode settings. If HDR+ Mode Fine-tune the saturation and tint of the red, green, and blue color channels.
is set to Off, HLG, ST.2084, and BT.1886 settings may be available depending on the input
•• Off / Red / Green / Blue
video. To adjust S Curve, set HDR+ Mode to Off.

HLG / ST.2084 / BT.1886 / S Curve Color Space Settings

Configure color space settings to refine the spectrum of colors on your screen.
Adjust the HLG, ST.2084, BT.1886, S Curve levels of the picture.
"" Available functions may differ depending on the port type.
Color Space
Contrast Enhancer Choose a color space.
•• Auto / Native / Custom
Automatically balance the contrast to prevent excessive differences between bright and dark
"" To adjust Color, Red, Green, Blue and Reset, set Color Space to Custom.
areas.
•• Off / Low / Medium / High

Black Tone
Select the black level to adjust the screen depth.
•• Off / Dark / Darker / Darkest

61
Input Signal Plus Resolutions for Input Signals supported by QPR-8K model series
Expands the input signal range for HDMI connections. Check the resolutions for input signals supported by QPR-8K model series.
•• HDMI1 (Off ( ) / On ( )) If Input Signal Plus is set to On
"" When Input Signal Plus is set to On, up to the 3840 x 2160 @ 60 Hz resolution is supported. •• Resolution: 3840 x 2160p
(Up to 7680 x 4320 @ 60 Hz resolution is supported for the QPR-8K model only, if connected
to HDMI IN 4.) Frame rate Color Depth /
RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0
When Input Signal Plus is set to Off, up to the 3840 x 2160 @ 30 Hz resolution is supported. (fps) Chroma Sampling

"" Connecting parts may differ depending on the model. 8 bit O O O O

"" This function may not be supported depending on the model. 50 / 60 10 bit *O *O O O

12 bit - - O O
Supported Resolutions for UHD Input Signals
120 10 bit *O *O *O *O
Check the supported resolution for UHD input signals.
"" *: These specifications are supported for the HDMI 4 port.
•• Resolution: 3840 x 2160p, 4096 x 2160p
•• Resolution: 7680 x 4320
If Input Signal Plus is set to Off
Frame rate Color Depth /
Frame rate Color Depth / RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0
RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0 (fps) Chroma Sampling
(fps) Chroma Sampling
24 / 30 8 bit / 10 bit *O *O *O *O
50 / 60 8 bit - - - O
50 / 60 8 bit / 10 bit - - - *O
If Input Signal Plus is set to On
"" *: These specifications are supported for the HDMI 4 port. Use an HDMI cable that supports
Frame rate Color Depth / these specifications
RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0
(fps) Chroma Sampling

8 bit O O O O
Motion Lighting
50 / 60 10 bit - - O O
Reduces power consumption by reducing screen brightness when the picture on the screen is
12 bit - - O O in motion.
•• Off / On
"" This feature is not available for videowall displays.

62
Picture Options Color Tone
Select the color tone that best suits your viewing preferences.
MENU m → Picture → Picture Options → ENTER E •• Off / Cool / Standard / Warm1 / Warm2 / Natural
"" Settings can be adjusted and stored for each external device connected to an input on the product.
"" Available options may vary depending on the product.
Picture Options
Color Tone Off Digital Clean View
Digital Clean View Off Reduce picture noise to avoid distractions such as flickering.
•• Auto / Off
HDMI Black Level Auto

Film Mode Off HDMI Black Level

Local Dimming High Adjust the black level to optimize the HDMI picture brightness and contrast.
•• Normal / Low / Auto
Dynamic Backlight On

Film Mode
"" The displayed image may differ depending on the model. Make frame transitions from older video sources smoother. This function is only available when the input signal is
TV, AV, Component (480i, 576i, 1080i), or HDMI (1080i).
•• Off / Auto1 / Auto2

63
 Local Dimming
Picture Options
Adjust brightness levels of individual on-screen areas for optimum contrast.
Color Tone Off •• Off / Low / Standard / High
"" Models with Dynamic Backlight are not supported.
Digital Clean View Off

HDMI Black Level Auto

Dynamic Backlight
Film Mode Off Automatically adjust the backlight to provide the best possible screen contrast under the current conditions.

Local Dimming High •• Off / On

"" Models with Local Dimming are not supported.
Dynamic Backlight On

"" The displayed image may differ depending on the model.

Apply Picture Settings Apply the picture settings to all external devices connected to the device or to the current source only.
•• All Sources / Current Source

MENU m → Picture → Apply Picture Settings → ENTER E

Picture
Apply Picture Settings All Sources

"" The displayed image may differ depending on the model.

64
Picture Size Settings Choose size and aspect ratio picture displayed on screen.
"" Some external devices and applications may not support this function.

MENU m → Picture → Picture Size Settings → ENTER E

Picture Size
Different screen adjustment options are displayed depending on the current input source.
Picture Size Settings "" Available functions may differ depending on the model or input signals.

Picture Size 16:9 Standard •• 16:9 Standard: Sets the picture to 16:9 Standard wide mode.
•• Custom: Changes the resolution to suit the user's preferences.
Fit to Screen Off •• 4:3: Sets the picture to basic (4:3) mode.
"" Do not set your product to 4:3 format for a long time.
Zoom and Position
The borders displayed on the left and right, or top and bottom of the screen may cause image retention
(screen burn) which is not covered by the warranty.

"" The displayed image may differ depending on the model. Fit to Screen
Adjusts the picture position. When selected, the full program image will be displayed. No part of the image will be
cut off.
•• Off / On / Auto

Zoom and Position

Adjusts the picture zoom and position. This function is available only if Picture Size is set to Custom.
"" If you want to reset the picture to its original position, select Reset in the Zoom and Position screen. The picture
will be set to its default position.

65
Reset Picture Restore all picture settings to the factory default.

MENU m → Picture → Reset Picture → ENTER E

Picture
Reset Picture

"" The displayed image may differ depending on the model.

66
Chapter 07
OnScreen Display

Display Orientation Onscreen Menu Orientation

Select whether the onscreen menu should be displayed in landscape or portrait orientation.
MENU m → OnScreen Display → Display Orientation → ENTER E •• Landscape: Display the menu in landscape mode.
•• Portrait: Display the menu in portrait mode on the right side of the product screen.
"" This function may not be supported depending on the model.
Display Orientation
Onscreen Menu Orientation Landscape Source Content Orientation
Source Content Orientation Landscape Rotate the product screen orientation.
"" This feature is not available for input source resolutions higher than 7680 x 4320.
Aspect Ratio Full Screen
•• Landscape: Display the screen in landscape mode.
•• Portrait: Display the screen in portrait mode.
"" This function may not be supported depending on the model.
"" The displayed image may differ depending on the model.

Aspect Ratio
Set the rotated screen to be either full screen or original.
•• Full Screen: Display the rotated screen in full screen.
•• Original Ratio: Display the rotated screen in the original aspect ratio.
"" Available only when Source Content Orientation is set to Portrait.

67
Screen Protection Auto Protection Time
If the screen displays a still image for a certain period of time you define, the product activates the screen saver to
MENU m → OnScreen Display → Screen Protection → ENTER E prevent the formation of burnt in ghost images on the screen.
•• Off / 2 hours / 4 hours / 6 hours / 8 hours / 10 hours

Screen Protection Screen Burn Protection

Auto Protection Time Off To reduce the possibility of screen burn, this unit is equipped with Screen Burn Protection screen burn prevention
technology.
Screen Burn Protection
Screen Burn Protection moves the picture slightly on the screen.

Pixel Shift
"" The displayed image may differ depending on the model.
Minimize image retention by finely moving pixels horizontally or vertically.
•• Pixel Shift (Off ( ) / On ( ))
"" Horizontal, Vertical and Time are enabled only when Pixel Shift is set to On.
•• Horizontal: Sets how many pixels the screen moves horizontally.
•• Vertical: Sets how many pixels the screen moves vertically.
•• Time: Set the time interval for performing the horizontal or vertical movement, respectively.

Available Pixel Shift Settings and Optimum Settings.

Available Settings Optimum Settings

Horizontal (pixels) 0~4 4

Vertical (pixels) 0~4 4

Time (minute) 1 minute ~ 4 minutes 4 minutes

"" The Pixel Shift value may differ depending on the model.
"" Displaying a still image or a 4:3 output for an extended period of time may cause image retention. This is not a
defect in the product.

68
 Timer
Screen Burn Protection
You can set the timer for Screen Burn Protection.
Pixel Shift The Screen Burn Protection feature stops automatically after a specified period of time.

Timer
Timer
Immediate Display Off Off
Repeat: Display the image retention-preventive pattern set in Mode at specified time intervals(Period).
Interval: Display the image retention-preventive pattern set in Mode for a specified period of time (from Start Time
"" The displayed image may differ depending on the model. to End Time).
"" Mode, Period, Time, Start Time and End Time are enabled only when Timer is set to Repeat or Interval.
•• Mode: Select a screen protective pattern to display.
–– Pixel: Pixels on the screen alternate black continuously.
–– Rolling Bar: A vertical bar moves left to right.
–– Fading Screen: The entire screen becomes brighter, then darker.
"" The Rolling Bar and Fading Screen patterns appear only once regardless of the specified repeat period or
time.
•• Period: Specify the time interval to activate the Screen Burn Protection function.
"" The option is enabled when Repeat is selected for Timer.
•• Time: Specify the duration to keep the Screen Burn Protection function on.
"" Enabled when Timer is set to Repeat and Mode is set to Pixel.
•• Start Time: Set the start time to activate the screen protection function.
"" The option is enabled when Interval is selected for Timer.
•• End Time: Set the end time to deactivate the screen protection function.
"" The option is enabled when Interval is selected for Timer.

69
 Immediate Display
Screen Burn Protection
Select the screen saver you want to display immediately.
Pixel Shift •• Off / Pixel / Rolling Bar / Fading Screen

Timer

Immediate Display Off

"" The displayed image may differ depending on the model.

70
Message Display Source Info
Select whether to display the source OSD when the input source changes.
MENU m → OnScreen Display → Message Display → ENTER E •• Off / On

Message Display
No Signal Message
Select whether to display the no-signal OSD when no signal is detected.
Source Info On
The message No Cable Connected will appear if no source device is connected.
No Signal Message On •• Off / On

MDC Message On
MDC Message
Download Status Message Off
Select whether to display the MDC OSD when the product is controlled by the MDC.
•• Off / On

"" The displayed image may differ depending on the model.

Download Status Message
Select to display the status when downloading content from a server or other device.
•• Off / On

71
Language Set the menu language.
"" A change to the language setting will only be applied to the onscreen menu display. It will not be applied to
other functions on your PC.
MENU m → OnScreen Display → Language → ENTER E

OnScreen Display
Language English

"" The displayed image may differ depending on the model.

Reset OnScreen Display This option returns the current settings under OnScreen Display to the default factory settings.

MENU m → OnScreen Display → Reset OnScreen Display → ENTER E

OnScreen Display
Reset OnScreen Display

"" The displayed image may differ depending on the model.

72
Chapter 08
Sound Adjustment
Configure the Sound settings for the product.
"" This function may not be supported depending on the model.

Sound Mode You can select a sound mode to suit your personal preferences.
•• Standard: Selects the normal sound mode.
•• Music: Emphasizes music over voices.
MENU m → Sound → Sound Mode → ENTER E •• Movie: Provides the best sound for movies.
•• Clear Voice: Emphasizes voices over other sounds.
•• Amplify: Increase the intensity of high-frequency sound to allow a better listening experience for the hearing
Sound impaired.
Sound Mode Standard "" This function is disabled when Sound Output is set to External or Receiver (HDMI).

Balance

Equalizer

HDMI Sound AV(HDMI)

Sound on Video Call Current Source

Sound Output Internal

Auto Volume

"" The displayed image may differ depending on the model.

73
Balance HDMI Sound
MENU m → Sound → Balance → ENTER E MENU m → Sound → HDMI Sound → ENTER E
Adjust speaker volume levels for sound balance optimization. Select whether to hear from AV(HDMI) or PC(DVI).
•• Balance L/R: Adjusts the balance between the left and right speaker. •• AV(HDMI) / PC(DVI)
•• Reset: Resets the balance to its default settings. "" Models without the AUDIO IN port are not supported.
"" This function is disabled when Sound Output is set to External or Receiver (HDMI).
"" Available functions may differ depending on the model.

Sound on Video Call

Equalizer MENU m → Sound → Sound on Video Call → ENTER E
Select sound output to listen to during a video call.
MENU m → Sound → Equalizer → ENTER E •• Current Source / Video Call
Adjust the equalizer to customize the volume and pitch, and enhance the richness of the sound "" Models without the AUDIO IN port are not supported.
output.
•• 100 Hz / 200 Hz / 500 Hz / 1 kHz / 2 kHz / 5 kHz / 10 kHz (Bandwidth Adjustment): Adjusts
the level of specific bandwidth frequencies.
•• Reset: Resets the equalizer to its default settings.
"" Available only when Sound Mode is set to Standard.
Digital Output Audio Format
"" This function is disabled when Sound Output is set to External or Receiver (HDMI).
MENU m → Sound → Digital Output Audio Format → ENTER E
Select the digital audio output format. The Dolby Digital+ option is only available via
HDMI(ARC) for external devices that support the format.
•• PCM / Dolby Digital / Dolby Digital+
"" This function may not be supported depending on the model.

74
Digital Output Audio Delay Auto Volume
MENU m → Sound → Digital Output Audio Delay → ENTER E MENU m → Sound → Auto Volume → ENTER E
Adjust the delay time between audio and video tracks. This function is only available when the Automatically adjusts the volume level when you change video sources or content so the level
device is connected via SPDIF. remains the same.
"" Only models with the DIGITAL AUDIO OUT (OPTICAL) port are supported. •• Off ( ) / On ( )
"" To use the volume control of a connected source device, set Auto Volume to Off.
"" This function is disabled when Sound Output is set to External or Receiver (HDMI).

Sound Output
MENU m → Sound → Sound Output → ENTER E Reset Sound
Select speakers for sound output.
•• Internal / External / Receiver (HDMI) MENU m → Sound → Reset Sound → ENTER E
"" When you set Sound Output to External or Receiver (HDMI), the internal speaker is turned Reset all sound settings to the factory defaults.
off. You will hear sound through the external speakers only.
"" The audio is available both for internal and external speakers while connected via the
AUDIO OUT port with the Sound Output option set to Internal. Connecting parts may differ
in different products.
"" To select the Receiver (HDMI) option, set Anynet+ (HDMI-CEC) to On while the product is
connected to the AV Receiver’s HDMI(ARC) port.
"" If there is no video signal, both the products speakers and the external speakers will be
mute.

75
Chapter 09
Network

Network Status Open Network Settings

MENU m → Network → Network Status → ENTER E MENU m → Network → Open Network Settings → ENTER E
You can check the current network and Internet status. Configure network settings to connect to an available network.

Network Type
"" Network Type menu may not be available in Wired models.
•• Wireless / Wired

76
Network Settings (Wired) •• Depending on how your network is configured, you may be able to attach your product to
your LAN by connecting the LAN port on the back of your product directly to a network wall
outlet using a LAN cable.
See the diagram below. Note that the wall outlet is attached to a modem or router
Connecting to a Wired Network elsewhere in your house.

There are three ways to attach your product to your LAN using cable.
LAN
•• You can attach your product to your LAN by connecting the LAN port on the back of your The LAN Port on the Wall
RJ45
product to an external modem using a LAN cable. (LAN IN)
See the diagram below.

LAN
The Modem Port on the Wall External Modem
RJ45
(ADSL / VDSL)
(LAN IN)
LAN Cable

If you have a Dynamic Network, you should use an ADSL modem or router that supports
the Dynamic Host Configuration Protocol (DHCP). Modems and routers that support DHCP
automatically provide the IP Address, Subnet Mask, Gateway, and DNS values your product
Modem Cable LAN Cable needs to access the Internet so you do not have to enter them manually. Most home networks
are Dynamic Networks.
•• You can attach your product to your LAN by connecting the LAN port on the back of your
product to an IP Sharer which is connected to an external modem. Use LAN cable for the Some networks require a Static IP address. If your network requires a Static IP address, you
connection. See the diagram below. must enter the IP Address, Subnet Mask, Gateway, and DNS values manually on your product
IP Settings when you set up the network connection. To get the IP Address, Subnet Mask,
Gateway, and DNS values, contact your Internet Service Provider (ISP).
LAN
The Modem Port on the Wall External Modem IP Sharer If you have a Windows computer, you can also get these values through your computer.
RJ45
(ADSL / VDSL) (having DHCP server)
(LAN IN) "" You can use ADSL modems that support DHCP if your network requires a Static IP address.
"" ADSL modems that support DHCP also let you use Static IP addresses.

Modem Cable LAN Cable LAN Cable

77
Set the network connection to use Internet services such as perform software upgrades. How to set up manually
1 Set Network Type to Wired from the Open Network Settings page.
Automatic Open Network Settings (Wired)
2 The network test screen appears and the verification process starts. Press Cancel. The
verification process stops.
Connect to the network using a LAN cable.
Make sure a LAN cable is connected first. 3 Select IP Settings on network connection screen. The IP Settings screen appears.
4 Select the field at the top, press E, and then set IP Setting to Enter manually. Repeat the
How to set up automatically entry process for each field in the IP Address.
1 Set Network Type to Wired from the Open Network Settings page. "" Setting IP Setting to Enter manually automatically changes DNS Setting to Enter
manually.
2 The network test screen appears and verifies the network connection.
When the connection has been verified, the “Success! Your device is connected to the 5 When done, select OK at the bottom of the page, and then press E. The network test
Internet. If you have any problems using online services, please contact your Internet screen appears and the verification process starts.
service provider.” message appears. 6 When the connection has been verified, the “Success! Your device is connected to the
"" If the connection process fails, check the LAN port connection. Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.
"" If the automatic process cannot find the network connection values or if you want to set the
connection manually, go to the next section(Manual Open Network Settings (Wired)).

Manual Open Network Settings (Wired)

Offices may use static IP addresses.
If this is the case, ask the network administrator for the IP Address, Subnet Mask, Gateway and
DNS server address. Enter these values manually.

Getting the Network Connection Values

To view the Network connection values on most Windows computers, follow these steps.
1 Right click the Network icon on the bottom right of the screen.
2 In the pop-up menu that appears, click Status.
3 On the dialog that appears, click the Support tab.
4 On the Support Tab, click the Details button. The Network connection values are displayed.
"" The path to the settings depends on the installed OS.

78
Network Settings (Wireless) Automatic Network Setup (Wireless)
"" This function may not be supported depending on the model. Most wireless networks have an optional security system that requires devices that access the
network to transmit an encrypted security code called an Access or Security key. The Security
key is based on a Pass Phrase, typically a word or a series of letters and numbers of a specified
Connecting to a Wireless Network length you were asked to enter when you set up security for your wireless network. If you use
this method of setting up the network connection, and have a Security key for your wireless
network, you will have to enter the Pass Phrase during the automatic or manual setup process.
Wireless IP sharer
(router having DHCP server)
How to set up automatically
The LAN Port on the Wall
1 Set Network Type to Wireless from the Open Network Settings page.
2 The Network function searches for available wireless networks. When done, it displays a list
of the available networks.
In the list of networks, press the ▲ or ▼ button to select a network, and then press the E
LAN Cable button.
"" If the desired wireless router does not appear, select Refresh to search again.
This product supports the IEEE 802.11 a /b /g /n /ac communication protocols. Samsung
recommends using IEEE 802.11n. When you play video over a network connection, the video "" If the router cannot be found after retrying, select the Add Network.
may not play smoothly. 3 If the Enter the password for (AP Name). screen appears, go to step 4. If you select a
"" Some of the IEEE 802.11 communication protocols may not be supported depending on the wireless router that does not have security, go to step 6.
model.
4 If the router has security, enter the Enter the password for (AP Name). (Security key or PIN).
"" Select a channel for the wireless IP sharer that is not currently being used. If the channel
set for the wireless IP sharer is currently being used by another device nearby, this will 5 When done, use the right arrow button to move the cursor to Done, and then press E. The
result in interference and communication failure. network connection screen appears and the verification process starts.

"" Your product supports only the following wireless network security protocols. "" A connection with the router is established, but the Internet cannot be accessed. In this
–– Authentication Modes: WEP, WPAPSK, WPA2PSK case, contact your Internet service provider.
–– Encryption Types: WEP, TKIP, AES 6 When the connection has been verified, the “Success! Your device is connected to the
In compliance with the Wi-Fi certification specifications, Samsung products do not support Internet. If you have any problems using online services, please contact your Internet
WEP or TKIP security encryption in networks running in the High-throughput(Greenfield) service provider.” message appears.
802.11n mode.
"" If your wireless router supports WPS (Wi-Fi Protected Setup), you can connect to the
network via PBC (Push Button Configuration) or PIN (Personal Identification Number). WPS
will automatically configure the SSID and WPA key in either mode.
"" Connection Methods: You can setup the wireless network connection in three ways.
Automatic Network Setup, Manual Network Setup, Use WPS
"" Enterprise WPA2 (TLS/TTLS/PEAP) certified models: QBR, QMN, QMR, QEN

79
Manual Network Setup (Wireless) How to set up manually
1 Set Network Type to Wireless from the Open Network Settings page.
Offices may use static IP addresses.
If this is the case, ask the network administrator for the IP Address, Subnet Mask, Gateway and
2 The Network function searches for available wireless networks. When done, it displays a list
of the available networks.
DNS server address. Enter these values manually.
3 In the list of networks, press the u or d button to select a network, and then press the E
Getting the Network Connection Values button twice.

To view the Network connection values on most Windows computers, follow these steps. "" If the desired wireless router does not appear, select Refresh to search again.
1 Right click the Network icon on the bottom right of the screen. "" If the router cannot be found after retrying, select the Stop button.
The Add Network button appears.
2 In the pop-up menu that appears, click Status.
4 If the Enter the password for (AP Name). screen appears, go to step 5. If you select a
3 On the dialog that appears, click the Support tab. wireless router that does not have security, go to step 7.
4 On the Support Tab, click the Details button. The Network connection values are displayed. 5 If the router has security, enter the Enter the password for (AP Name). (Security key or PIN).
6 When done, use the right arrow button to move the cursor to Done, and then press E. The
network connection screen appears and the verification process starts.

7 Select Cancel while network connections are being attempted. This will stop the
connection.

8 Select IP Settings on network connection screen. The IP Settings screen appears.

9 Select the field at the top, press E, and then set IP Setting to Enter manually. Repeat the
entry process for each field in the IP Address.
"" Setting IP Setting to Enter manually automatically changes DNS Setting to Enter
manually.
10 When done, select OK at the bottom of the page, and then press E. The network test
screen appears and the verification process starts.

11 When the connection has been verified, the “Success! Your device is connected to the
Internet. If you have any problems using online services, please contact your Internet
service provider.” message appears.

80
Use WPS IPv6
"" This function may not be supported depending on the model.
MENU m → Network → IPv6 → ENTER E
How to set up using Use WPS Enable or disable IPv6.
•• Off ( ) / On ( )
If your router has a Use WPS button, follow these steps.
"" This function may not be supported depending on the model.
1 Set Network Type to Wireless from the Open Network Settings page.
2 Select Use WPS, press E.
3 Press the WPS or PBC button on your wireless router within the next two minutes. Your
product automatically acquires all the network setting values it needs and connects to your IPv6 Status
network.
–– If you want to use the WPS PIN, select WPS PIN.
MENU m → Network → IPv6 Status → ENTER E
Go to your wireless router's Settings, enter your PIN, and then select OK.
Check the status of your IPv6 Internet connection.
4 The network connection screen appears, and network setup is done. "" This function may not be supported depending on the model.

81
Server Network Settings FTP Mode
Specify the FTP operating mode.
MENU m → Network → Server Network Settings → ENTER E •• Active / Passive

Connect to Server Proxy Server

Connect to MagicInfo server. Set up your proxy server connection and related functions.
•• Server Address / TLS / Port Off / On
"" If you do use the TLS option, the server is configured to use https and data transfer is •• Address / Port / ID / Password
encrypted. (Port number: 7002) "" Address / Port / ID and Password are enabled only when Proxy Server is set to On.
"" If you don't use the TLS option, enter the server IP address and port number. Use 7001 as
the port number. (If you are unable to connect to the server using port number 7001, check
with your server administrator to find the correct port number and then change the port

Device Name
number.)
"" Enter the server IP address and port number. Use 7001 as the port number. (If unable to
connect to the server using port number 7001, check with your server administrator to find
the correct port number and then change the port number.) MENU m → Network → Device Name → ENTER E
"" For the MagicInfo Server user guide, visit the following website: http://displaysolutions. Select or enter a device name.
samsung.com → Support → Resources → MagicInfo Web Manual.
This name can be shown on network device over the network.
•• [Signage] Display1 ~ 6 / User Input
MagicInfo Mode
Select the appropriate MagicInfo Mode depending on the environment where you are using the
product.
•• Lite / Premium
"" Supported content types may be limited while MagicInfo Mode is set to Lite.

Server Access
Allow or deny access to MagicInfo server.
•• Allow / Deny

82
Chapter 10
System

Accessibility Voice Guide Settings

MENU m → System → Accessibility → ENTER E Voice Guide

Switch Voice Guide on or off. The language used for Voice Guide will be the same as the current menu language.
System •• Off ( ) / On ( )
"" Volume, Speed and Pitch are enabled only when Voice Guide is set to On.
Accessibility

Start Setup Volume

Touch Control Set the volume level for the Voice Guide.
•• Loud / Medium / Soft
Time

Auto Source Switching Speed

Power Control Set the speed of the Voice Guide.
•• Very Fast / Fast / Normal / Slow / Very Slow
Eco Solution
Pitch
"" The displayed image may differ depending on the model. Tune the pitch of the Voice Guide.
•• High / Medium / Low

83
 High Contrast
Accessibility
Set the background and font to high-contrast colors in Menu. Menu transparencies become opaque when the
Voice Guide Settings Off option is selected.

High Contrast •• Off ( ) / On ( )

Enlarge Enlarge
Enlarge the size of the Menu area.
•• Off ( ) / On ( )
"" The displayed image may differ depending on the model.

84
Start Setup Go through the initial setup steps like you did the first time you used this product.
"" Enter your 4 digit PIN number. The default PIN number is "0-0-0-0".
If you want to change the PIN number, use the Change PIN function.
MENU m → System → Start Setup → ENTER E "" Change the PIN to keep your device secure.

System
Start Setup

"" The displayed image may differ depending on the model.

85
Touch Control Set the functions related to touch control.
"" This function may not be supported depending on the model.

MENU m → System → Touch Control → ENTER E

Touch Control
Prevent touch gestures from controlling your device.
Touch Control •• Off / On
Touch Control Off
Admin Menu Lock
Admin Menu Lock Off
Set the Admin Menu Lock to display the administrator settings menu when you tap and hold the finger on the
Device to Control Samsung SMART Signage screen.
•• Off / On
"" Available only when Touch Control is set to On.

"" The displayed image may differ depending on the model.

Device to Control
Specify a source to control by touch input. If you are playing touchable content created in the author programme,
select Connected Source Device. In this case, you will need to use the remote to control the device menu.
•• Samsung SMART Signage / Connected Source Device / Auto
"" This function may not be supported depending on the model.

86
Time You can configure Clock Set or DST. Configure various time-related settings.

Clock Set
MENU m → System → Time → ENTER E
Select Clock Set. Select Date or Time, and then press E.
Use the number buttons to enter numbers or press the up and down arrow buttons. Use the left and right arrow
Time buttons to move from one entry field to the next. Press E when done.
"" You can set the Date and Time directly by pressing the number buttons on the remote control.
Clock Set

NTP Settings NTP Settings

DST Off Set up the server URL and time zone to use the network time.

Power On Delay 0
DST
Switches the DST (Daylight Saving Time) function on or off.
"" The displayed image may differ depending on the model. Off / On
•• Start Date: Set the start date of Daylight Saving Time.
•• End Date: Set the end date of Daylight Saving Time.
•• Time Offset: Select the correct time offset for your timezone.
"" Start Date, End Date and Time Offset are enabled only when DST is set to On.

Power On Delay
When connecting multiple products, adjust the power-on time for each product to prevent power overload (within
the range 0–50 seconds).

87
Auto Source Switching Auto Source Switching
Switch to preset source or another source when the main source device gets disconnected.
MENU m → System → Auto Source Switching → ENTER E

Primary Source Recovery

Auto Source Switching Select whether to restore the selected primary input source when a primary input source is activated.
"" The Primary Source Recovery function is disabled if Primary Source is set to All.
Auto Source Switching Off

Primary Source Recovery Off Primary Source

Primary Source All Select a primary source to switch to when no signals are received from the current input.

Secondary Source DisplayPort

Secondary Source
Default Input Last Input
Select a secondary source to switch to when no signals are received from the current input.
"" The Secondary Source function is disabled if Primary Source is set to All.

"" The displayed image may differ depending on the model.

Default Input
Select the default input to switch to when the new input is disconnected. The Last Input option only includes
external inputs connected via cables.
"" Auto Source Switching must be set to New Input to enable the Default Input option.

88
Power Control Auto Power On
This feature automatically turns on the product as soon as it is plugged in. Pressing the power button is not needed.
MENU m → System → Power Control → ENTER E •• Off / On
"" If you have set this feature to On for a videowall display, wait for about 2 minutes before connecting the power
cable.
Power Control
Auto Power On Off PC Module Power
PC Module Power The PC module can be turned on/off separately from the product.
"" This function may not be supported depending on the model.
Max. Power Saving On

Standby Control On Synced Power-On

Remote Configuration Off Set to Off to turn on the PC module without turning on the product.
•• Off / On
Power Button Power On Only
Synced Power-Off
Set to Off to turn off the PC module without turning off the product.
"" The displayed image may differ depending on the model.
•• Off / On

Max. Power Saving

Conserve power by turning off PC monitor when PC is not used for certain time.
•• Off / On
"" This function may not be supported depending on the model.

89
 Standby Control
Power Control
When no signal is detected, it determines whether or not to enter sleep mode.
Auto Power On Off "" This function may not be supported depending on the model.

PC Module Power •• Auto

The display stays off to save energy until working signals are detected even if there is an external device
Max. Power Saving On connected.
The message No Cable Connected will appear if no source device is connected.
Standby Control On "" For the HDMI input source, it works as On.

Remote Configuration Off •• Off

The message No Signal will appear if no input signals are detected.
Power Button Power On Only "" If the message, "No Signal" appears even though a source device is connected, check the cable connections
and the settings of your source device.
"" If No Signal Message is set to Off, the No Signal message does not appear.
"" The displayed image may differ depending on the model. In this case, set No Signal Message to On.
•• On
The display turns off to save energy if no input signals are detected.

Remote Configuration
This feature keeps the network power on when the product turns off.
•• Off / On

Power Button
The power button on the remote control can be set to turn on the power or turn on or off the power.
•• Power On Only: Set the power button on the remote control only to turn on the power.
•• Power On/Off: Set the power button on the remote control to turn on or off the power.

90
Eco Solution Power Saving Mode
Reduce the power consumption by adjusting the screen brightness.
MENU m → System → Eco Solution → ENTER E •• Off / Low / Medium / High or Off ( ) / On ( )

Eco Solution
Eco Sensor
Automatically adjust the picture brightness based on the ambient light level.
Power Saving Mode Off
•• Off / On
Eco Sensor Off "" If the screen contrast is not sufficient, set the Eco Sensor to Off. If the Eco Sensor is Off, it may not comply with
energy standards.
Minimum Backlight 0 "" This function may not be supported depending on the model.

Screen Lamp Schedule Off

Minimum Backlight
No Signal Power Off 15 minutes
Set the minimum brightness for the signage screen. This function only works if its value is lower than the value set
Auto Power Off Off (Recommended) in the Picture menu's Backlight setting.
"" If Eco Sensor is On, the display brightness may change (become slightly darker or brighter) depending on the
surrounding light intensity.
"" Available only when Eco Sensor is set to On.
"" The displayed image may differ depending on the model.
"" This function may not be supported depending on the model.

91
 Screen Lamp Schedule
Eco Solution
Power Saving Mode Off Screen Lamp Schedule
Eco Sensor Off Enable or disable the lamp schedule.

Minimum Backlight 0 •• Off / On

Screen Lamp Schedule Off Schedule1, Schedule2

No Signal Power Off 15 minutes
Time
Auto Power Off Off (Recommended)
The panel brightness will change to the brightness set in Lamp at a specified time.

Lamp
"" The displayed image may differ depending on the model.
Adjust the panel brightness. A value closer to 100 makes the panel brighter.
•• 0 ~ 100

No Signal Power Off

Save power by turning the product off when no signal is received from any source.
"" This function may not be supported depending on the model.
"" This function does not operate if the display is in the standby mode.
"" The product will automatically power off at a specified time. The time can be changed as required.

Auto Power Off

Choose how long the display will wait before turning off after no user interaction is detected.

92
Temperature Control This function detects the internal temperature of the product. You can specify the temperature range that is
acceptable.
The default temperature is set to 77 °C.
MENU m → System → Temperature Control → ENTER E The recommended operating temperature for this product is 75 to 80 °C.
"" The screen will become darker if the current temperature exceeds the specified temperature limit. If the
temperature continues to rise, the product will power off to prevent overheating.
System "" This function may not be supported depending on the model.
Temperature Control 77

"" The displayed image may differ depending on the model.

93
Fan & Temperature Fan Settings
MENU m → System → Fan & Temperature → ENTER E MENU m → System → Fan Settings → ENTER E
It sets items related to the speed and temperature of the fan in each set. It sets items related to the speed and temperature of the fan in each set.
"" This feature is only available for the full outdoor displays (OH* series). "" This feature is only available for the semi-outdoor displays (OM* series).

Fan Control Fan Control

Selects auto or manual for the fan speed settings. •• Auto (Inactive) / Manual
•• Auto / Manual
Fan Speed Setting
Fan Speed Setting Sets the fan speed within a range of 1 and 100.
Sets the fan speed within a range of 1 and 100. "" Enabled when Fan Control is set to Manual.
"" Enabled when Fan Control is set to Manual.

Outdoor Mode
To use the product at a low temperature below 0 °C, make sure to set Outdoor Mode to "On".
This feature keeps the internal temperature of the product steady so that the product can start
properly when it is powered on.
•• Off / On
"" Do not disconnect the power cable when this feature is set to "On".
"" The product consumes more power when it is turned off if this feature is set to "On" rather
than to "Off".

94
External Device Manager Manage external devices connected to your signage.
"" This function may not be supported depending on the model.

MENU m → System → External Device Manager → ENTER E

Input Device Manager
Set up keyboards to use with your product. You can add keyboards and configure their setting.
External Device Manager "" Available for Bluetooth enabled models only.
Input Device Manager
Bluetooth Device List
Device Connect Manager
Connect a Bluetooth keyboard, mouse or gamepad to your product.

"" The displayed image may differ depending on the model.

Keyboard Settings
Configure the connected keyboard settings.

Keyboard Language
Set the language of your keyboard.

Keyboard Type
Set the type of your keyboard.

95
 Device Connect Manager
External Device Manager
Allow devices, like smartphones and tablets, on your network to share content with your product.
Input Device Manager

Device Connect Manager Access Notification

Display a notification when a device such as a smartphone or tablet, is connected. If you use a Wi-Fi network that
requires a password, turn off this option to automatically connect with devices without viewing notifications.
"" The displayed image may differ depending on the model. •• Off / First Time Only / Always On

Device List
View and manage connected devices.

96
Play via Select the appropriate Play via mode depending on the environment where you are using the product.
The home screen may be different depending on the setting.
•• MagicInfo / URL Launcher
MENU m → System → Play via → ENTER E

System
Play via MagicInfo

"" The displayed image may differ depending on the model.

Change PIN Change your 4-digit Personal Identification Number (PIN).

Choose any 4 digits for your PIN and enter it in Enter a new PIN.. Reenter the same 4 digits in Enter the PIN again..
The product has memorized your new PIN.
MENU m → System → Change PIN → ENTER E
"" The default PIN number is "0-0-0-0".
"" Change the PIN to keep your device secure.

System
Change PIN

"" The displayed image may differ depending on the model.

97
Security Safety Lock On
"" Enter your 4 digit PIN number. The default PIN number is "0-0-0-0".
MENU m → System → Security → ENTER E If you want to change the PIN number, use the Change PIN function.
"" Change the PIN to keep your device secure.
Turn Safety Lock On on or off. Safety Lock On restricts the actions that can be carried out by the remote control. The
Security correct PIN must be entered to turn Safety Lock On off.

Safety Lock On
Power On Button
Power On Button On
Turn on this feature to enable the remote control's Power button to turn on the product while Safety Lock On is
Button Lock Off enabled.
•• Off / On
USB Auto Play Lock Off

Mobile Connection Lock Off Button Lock

Screen Mirroring Standby Off This menu can be used to lock the buttons on the product.
Only the remote control can control the product if Button Lock is set to On.
Remote Management Allow
•• Off / On
"" This function may not be supported depending on the model.

"" The displayed image may differ depending on the model.

98
USB Auto Play Lock Remote Management
Select whether to automatically play MagicInfo content saved on a connected USB device. You can Allow or Deny external commands to access your product via a network.
"" Your content should be a Published Content that is authored by using MagicInfo •• Deny / Allow
Premium application and published to the USB device you are using. The MagicInfo
Premium application program is available on the website. (http://displaysolutions.
samsung.com) Secured Protocol
"" When published to a USB device, your Published Content is saved to Contents and Secure the protocol between this device and other devices.
Schedules folders in the root folder of the connected USB device.
•• Off / On
•• Off
Play MagicInfo content saved on the USB device automatically.
SNMP Settings
•• On
Do not play MagicInfo content saved on the USB device automatically. Set up your ID and password for the SNMP connection.
"" Connecting a USB device containing MagicInfo content displays "USB Auto Play Lock : "" This function may not be supported depending on the model.
On" for five seconds.

Server Security Status

Mobile Connection Lock
You can check the security status of this device if managed remotely on the server.
Restrict other devices on your network, such as smart phones and tablets, to prevent them
"" This function may not be supported depending on the model.
from sharing content on the product.
•• Off / On
Network Lock
Screen Mirroring Standby Block external network access. You can register networks on the server to allow access.

Turn on this option to receive connection requests from any source type. •• Off / On

•• Off / On
"" This function may not be supported depending on the model. USB Lock
Block connection to external USB ports.
•• Off / On

99
Certificate Manager or WPA Certificate Manager
Manage the certificates installed on this device.
"" Limited supports for Enterprise WPA2 (TLS/TTLS/PEAP) certified models only.
"" This function may not be supported depending on the model.

Install Certificate
Connect a USB flash drive that contains certificates to install them on this device.

Certificate List
View and manage the certificates installed on this device.

Wi-Fi Certificate
View and manage the Wi-Fi certificates Certificates installed on this device.

100
General Smart Security
The security provided to protect your display device and connected storage devices against viruses includes.
MENU m → System → General → ENTER E
Scan
General Inspect your display device and connected storage devices to check for viruses.

Smart Security
Isolated List
Anynet+ (HDMI-CEC)
This is the list of items that have been Isolated for containing viruses.
HDMI Hot Plug On

Custom Logo Off Anynet+ (HDMI-CEC)

Anynet+ is a function that enables you to control all connected Samsung devices that support Anynet+ with your
Game Mode Samsung product remote control. The Anynet+ system can be used only with Samsung devices that have the
Anynet+ feature. To be sure your Samsung device has this feature, check if there is an Anynet+ logo on it.
DICOM Simulation Mode Off
•• Off ( ) / On ( )
Empty Storage "" You can only control Anynet+ devices using the product remote control, not the buttons on the product.
"" The product remote control may not work under certain conditions. If this occurs, reselect the Anynet+ device.
"" Anynet+ works when the AV device supporting Anynet+ is in the standby or on status.
"" The displayed image may differ depending on the model. "" Anynet+ supports up to 12 AV devices in total. Note that you can connect up to 3 devices of the same type.

101
Troubleshooting for Anynet+

Problem Possible Solution

•• Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only.
•• Check if the Anynet+ device power cord is properly connected.
•• Check the Anynet+ device’s Video/Audio/HDMI cable connections.
•• Check whether Anynet+ (HDMI-CEC) is set to On in the System menu.
Anynet+ does not work. •• Check whether the remote control is Anynet+ compatible.
•• Anynet+ doesn’t work in certain situations. (initial setup)
•• If you have removed and then reconnected the HDMI cable, please make sure to search devices again or turn your
product off and on again.
•• Check if the Anynet+ function of the Anynet device is set on.

•• Check if the Anynet+ device is properly connected to the product and check if the Anynet+ (HDMI-CEC) is set to On
I want to start Anynet+.
in the System menu.

I want to exit Anynet+. •• Press the SOURCE button on the product remote control and select a non- Anynet+ device.

The message “Disconnecting •• You cannot use the remote control when you are configuring Anynet+ or switching to a view mode.
Anynet+ device ...” appears on
the screen. •• Use the remote control after the product has completed Anynet+ configuration or has finished switching to Anynet+.

The Anynet+ device does not

•• You cannot use the play function when initial setup is in progress.
play.

•• Check whether or not the device supports Anynet+ functions.

•• Check whether or not the HDMI cable is properly connected.
•• Check whether Anynet+ (HDMI-CEC) is set to On in the System menu.
The connected device is not •• Search Anynet+ devices again.
displayed. •• Anynet+ requires an HDMI connection. Make sure the device is connected to your product with an HDMI cable.
•• Some HDMI cables may not support Anynet+ functions.
•• If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected,
please repeat the device scan.

102
 HDMI Hot Plug
General
This feature is used to activate the time delay to turn on a DVI/HDMI source device.
Smart Security •• Off / On
Anynet+ (HDMI-CEC)
Custom Logo
HDMI Hot Plug On
You can download, select, and set the display time of a custom logo that appears when the product turns on.
Custom Logo Off •• Custom Logo
"" You can select a custom logo (image/video) or turn off the custom logo display.
Game Mode
"" You must download the custom logo from an external USB device to set the custom logo.
DICOM Simulation Mode Off •• Logo Display Time
"" If the type of custom logo is Image, you can set the Logo Display Time.
Empty Storage
•• Download Logo File
"" You can download a custom logo into the product from an external USB device.
"" The file name of the custom logo you want to download must be saved as “samsung” in all small letters.
"" The displayed image may differ depending on the model.
"" When there are multiple numbers of external USB connections, the product will attempt to download the
custom logo from the last device that has been connected to the product.

Custom logo file restrictions

•• Images up to 50 MB in size can be used.
–– Supported image file: samsung_image.*
–– Supported file extensions: jpg, jpeg, bmp, png
•• Videos up to 150 MB in size can be used. The recommendation is under 20 seconds in length.
–– Supported video file: samsung_video.*
–– Supported file extensions: avi, mpg, mpeg, mp4, ts, wmv, asf

103
 Game Mode
General
When connecting to a game console such as PlayStation™ or Xbox™, you can enjoy a more realistic gaming
Smart Security experience by selecting game mode.
•• Off ( ) / On ( )
Anynet+ (HDMI-CEC)
"" If you connect other external devices while Game Mode is on, the screen may not be in good condition.
HDMI Hot Plug On

Custom Logo Off

DICOM Simulation Mode
Adjust the display mode to output a picture close to the GSDF standard of DICOM Part 14.
Game Mode
•• Off / On
DICOM Simulation Mode Off "" This device cannot be used as a medical diagnostic device, even if the DICOM Simulation Mode is enabled.
"" This function may not be supported depending on the model.
Empty Storage

Empty Storage
"" The displayed image may differ depending on the model. Delete files to make space for new content. Recently played files will not be deleted.

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Frame Alignment Improve the screen alignment between devices when using the video wall function.
•• Auto / Off / On
"" Available for Video Wall models only.
MENU m → System → Frame Alignment → ENTER E

System
Frame Alignment Auto

"" The displayed image may differ depending on the model.

Reset System Reset all system settings to default.

MENU m → System → Reset System → ENTER E

System
Reset System

"" The displayed image may differ depending on the model.

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Chapter 11
Support

Software Update Contact Samsung

MENU m → Support → Software Update → ENTER E MENU m → Support → Contact Samsung → ENTER E
The Software Update menu lets you upgrade your product software to the latest version. You can view the address of the Samsung website, the call center phone number, your product's
"" Be careful not to turn off the power until the upgrade is complete. The product will turn off model number, software version, Open Source Licence and other information.
and on automatically after completing the software upgrade. "" Go to Contact Samsung and find the product Model Code and Software Version.
"" When you upgrade software, all video and audio settings you have made will return to their
default settings. We advise you to write down your settings so that you can easily reset
them after the upgrade.
Terms & Conditions or Terms & Policy
Update Now
Update the software to the latest version. MENU m → Support → Terms & Conditions → ENTER E

"" Current version: This is the software version already installed in the product. View and set the privacy policy for MagicInfo and other services.
"" Make sure that the product is connected to the network.
"" Menu items may vary depending on the model.
"" The availability may vary depending on the region.
"" For the QPR-8K and QER models, this feature is enabled only when “Smart Signage Privacy
Notice” is selected during setup.

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Reset All
MENU m → Support → Reset All → ENTER E
This option returns all the current settings for a display to the default factory settings.

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Chapter 12
Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

"" Follow the instruction on the Testing the Product

right to test your product before
Check if your product is operating normally by using the product test function.
requesting for service. If the
problem persists, contact Samsung If the screen remains blank while the power indicator blinks even when the product is correctly connected to a PC, perform product testing.
Customer Service Center.
1 Power off both the PC and product.
"" The power indicator may not be
2 Disconnect all the cables from the product.
supported depending on the model.
3 Power on the product.
4 If No Cable Connected is displayed, the product is operating normally.
If the screen remains blank, check the PC system, video controller and cable.

Checking the Resolution and Frequency

For modes that exceed the supported resolutions, the message "Not Optimum Mode" appears briefly.
Refer to Preset Timing Modes in the user manual (By Model) to set the PC resolution for your model.

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 Check the followings.

Installation issue (PC mode)

The screen keeps switching on and off. Check that the cable between the product and the PC is connected correctly.

The blank spaces found on the screen have nothing to do with the product.

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem,
Blank spaces are found on all four sides of the screen when adjust the screen size in the HDMI or DVI settings for the graphics card.
an HDMI or HDMI-DVI cable is connected to the product and
If the graphics card settings menu does not have an option to adjust the screen size, update the
PC. graphics card driver to the latest version.
(Please contact the graphics card or computer manufacturer for further details about how to
adjust the screen settings.)

Screen issue
"" The power indicator may not be The power indicator is off. The screen will not switch on. Make sure that the power cord is connected.
supported depending on the
model. Check that products (including source device) are connected correctly with a cable.

Check that the source device connected to the product is powered on.
No Signal is displayed on the screen.
Depending on the type of external device, the screen may not display properly. In this case,
connect it with the HDMI Hot Plug function turned On.

This message is displayed when a signal from the graphics card exceeds the product's
maximum resolution and frequency.
Not Optimum Mode is displayed.
Refer to the Standard Signal Mode Table and set the maximum resolution and frequency
according to the product specifications.

The images on the screen look distorted. Check the cable connection to the product.

The screen is not clear. The screen is blurry. Set the resolution and frequency to the recommended level.

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 Screen issue
The screen appears unstable and shaky. Check that the resolution and frequency of the PC and graphics card are set within a range
compatible with the product. Then, change the screen settings if required by referring to 'Preset
There are shadows or ghost images left on the screen. Timing Modes'.

The screen is too bright. The screen is too dark. Go to Picture and adjust the Brightness and Contrast settings.

Screen color is inconsistent. Go to Picture and adjust the Color Space Settings settings.

White does not really look white. Go to Picture and adjust the White Balance settings.

"" The power indicator may not be There is no image on the screen and the power indicator The display is turned off to save energy.
supported depending on the
blinks every 0.5 to 1 second. Press any key on the keyboard or move the mouse to return to the previous screen.
model.

If a PC is connected to the product, check the power status of the PC.

Make sure the power cable is connected properly to the product and power outlet.
The product will turn off automatically.
If the signal from a connected device is not detected, the product automatically turns off after
10 to 15 minutes.

Encoded video content may cause the display to appear corrupted in scenes featuring fast
moving objects such as in a sports event or action video.

Low signal level or low picture quality may cause the display to appear corrupted. This does not
The screen display does not look normal.
mean the product is defective.

A cell phone within a distance of one-meter radius may cause static on analog and digital
products.

Go to Picture and adjust the screen settings such as Color, Brightness and Sharpness.

The brightness and color do not look normal. Go to System and adjust the Eco Solution settings.

Reset the screen settings to the default settings. (P.66)

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Screen issue
Check the cable connections.
I see red, green, and blue. This issue may happen when the panel of the product is defective. Contact a Samsung Service
Center to resolve the issue.

The screen may freeze when a resolution other than the recommended resolution is used or
The display looks unstable and then freezes. if the signal is not stable. To resolve the issue, change the PC resolution to the recommended
resolution.

A scaled SD (4:3) content file can cause black bars on both sides of an HD channel screen.

A video with an aspect ratio different from the product can cause a black bar to appear at the
The screen cannot be displayed in full screen.
top and bottom of the screen.

Change the screen size setting to full screen on the product or source device.

Sound issue (For models with built-in speakers)

Check the connection of the audio cable or adjust the volume.
There is no sound.
Check the volume.

Adjust the volume.

The volume is too low. If the volume is still low after turning it up to the maximum level, adjust the volume on your PC
sound card or software program.

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Sound issue (For models with built-in speakers)
If an HDMI cable or a DP cable is connected, check the audio output settings on the PC.

Go to Sound and change Sound Output to Internal.

If a source device is used

•• Make sure the audio cable is properly connected to the audio input port on the product.
•• Check the audio output settings for the source device.
Video is available but there is no sound.
(For example, if your monitor is connected to HDMI, you may need to change the audio
option of your video output device to HDMI.)

If a DVI-HDMI cable is used, a separate audio cable is required.

If the product has a headphone port, make sure nothing is connected to it.

Reconnect the power cable to the device and then reboot the device.

Check the cable connection. Make sure a video cable is not connected to an audio input port.

There is static coming from the speakers. Check the signal strength after connecting a cable.

Low signal level can cause corrupted sound.

Remote control issue

Make sure that the batteries are correctly in place (+/-).

Check if the batteries are flat.

The remote control does not work. Check for power failure.

Make sure that the power cord is connected.

Check for any special lighting or neon signs switched on in the vicinity.

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Source device issue
A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is booting, have your PC serviced.

Touch function issues

Check whether the TOUCH OUT port on the product is connected to a USB port on the PC using
Touching does not work when PC connection is used.
a USB cable.

Make sure that there are no foreign substances on the screen surface.

Touches break, reaction speed gets slow, and so on. Check whether the screen is broken.

Make sure that the product is not exposed to direct sunlight.

Other issue
The product smells like plastic. The plastic smell is normal and disappears over time.

The monitor appears tilted. Remove and then attach the stand again to the product.

Check the cable connection and connect it again if required.

Audio or video cuts out intermittently.
Use a standard cable.

Small particles are found on the edges of the product. The particles are part of the product design. The product is not defective.

The message "The defined resolution is not currently supported." appears if the input source
When I try to change the PC resolution, a message "The
resolution exceeds the maximum resolution of the display.
defined resolution is not currently supported." appears.
To resolve the issue, change the PC resolution to a resolution supported on the display.

There is no sound from the speakers in HDMI mode when a DVI cables do not transmit sound data.
DVI-HDMI cable is connected. Make sure to connect the audio cable to the correct input port to enable audio.

HDMI Black Level is not functioning properly on an external This function is available only when a source device with RGB signal, such as a DVD player and
device with HDMI YCbCr output. STB, is connected to the product to HDMI cable.

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 Other issue
Displayed picture colors may not look normal. Video or sound may not be available. This can
occur if a source device that only supports an older version of the HDMI standard is connected
to the product.
There is no sound in HDMI mode. If these issues occur, connect an audio cable along with the HDMI cable.

Some PC graphics cards may not automatically recognize HDMI signals that do not include
sound. In this case, manually select a sound input.

To use several external devices compatible with the HDMI-CEC feature that are connected to
the HDMI IN ports on the product, turn off the HDMI-CEC features on all the external devices.
External devices include Blu-ray and DVD players.
HDMI-CEC does not work. Operating an external device when its HDMI-CEC feature is enabled may automatically stop
other external devices.
To change HDMI-CEC settings, refer to the device user guide or contact the device manufacturer
for assistance.

"" For models with the DisplayPort In power-saving mode, when the input source is Go to System → Power Control and set Max. Power Saving to Off. Alternatively, configure the PC
port only. DisplayPort, PC display settings cannot be saved. display output settings again. Ensure the product is turned on.

When booting the PC with the input source set to

Boot the PC when the product is turned on or when the input source is not DisplayPort.
DisplayPort, the BIOS and booting screens do not appear.

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Chapter 13
Appendix

Responsibility for the Pay Service (Cost to A Product damage caused by customer's fault
Customers) Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
•• External impact or drop.
"" When the service is requested, in spite of in warranty, we may charge you for a visit from a
•• Use of supplies or separately sold product unspecified by Samsung.
service technician in the following cases.
•• Repair from a person besides an engineer of outsourcing service company or partner of
Samsung Electronics Co., Ltd.
Not a product defect •• Remodeling or repairing the product by customer.

Cleaning of the product, Adjustment, Explanation, Re-installation and etc. •• Using it with incorrect voltage or non-authorized electrical connections.
•• Not following the "cautions" in User Manual.
•• If a service technician is requested to give instructions on how to use product or simply
adjusts options without disassembling product.
•• If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, Others
etc.)
•• If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
•• If a product is reinstalled or devices are connected additionally after installing the
purchased product for the first time. •• If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head,
Vibrator, Lamp, Filter, Ribbon, etc.)
•• If a product is reinstalled to move to a different spot or to move to a different house.
"" If customer requests a service in case the product has no defect, service fee may be
•• If the customer requests instructions on how to use another company's product.
charged. So please read User Manual first.
•• If customer requests instructions on how to use the network or another company's program.
•• If customer requests software installation and setup for the product.
•• If a service technician removes/cleans dusts or foreign materials inside of the product.
•• If customer requests an installation additionally after purchasing a product through home-
shopping or online.

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Prevention of Afterimage Burn-in Recommended prevention practices
Viewing a fixed screen for an extended period of time may cause afterimage burn-ins or
smudges. If the product is not to be used for a long time, turn it off, or activate the Power
Saving mode or Screen Saver with a moving image.
What is afterimage burn-in? •• Change the colors regularly.
Afterimage burn-in should not occur when the panel is operating normally. Normal operation Type 1 Type 2
refers to a continuously changing video pattern. If the panel displays a fixed pattern for an
extended period of time a slight voltage difference may occur between the electrodes in pixels
that control the liquid crystals.
FLIGHT TIME FLIGHT TIME
Such a voltage difference between electrodes increases with time and makes the liquid SAMSUNG 20:30 SAMSUNG 20:30
crystals thinner. When this occurs, a previous image can remain on the screen when the pattern
changes.
SAMSUNG 21:10 SAMSUNG 21:10
This information is a guide to prevent afterimage burn-in. Viewing a fixed screen
for an extended period of time may cause afterimage burn-in. This problem is not •• Avoid combinations of a text color and background color of contrasting brightness.
included in warranty.
"" Avoid using colors of contrasting brightness (black and white; gray and black).

FLIGHT : TIME FLIGHT : TIME

SAMSUNG : 20:30 SAMSUNG : 20:30

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