Republic of the Philippines

Department of Education
SCHOOLS DIVISION OF ________________
<DISTRICT – NAME OF SCHOOL>

School: Jose MArie Locsin Memorial High School Grade Level: 11

Teacher: . Mr. Mark Vincent L. Buling Learning Area: Housekeeping Services
LESSON EXEMPLAR Teaching Dates and
Time: Monday, Tuesday, Thursday, Friday ( 10:00 Am-12:00PM) Quarter/Week: First Quarter- week 1

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

I.CONTENT
STANDARDS AND
LEARNING
A. Pamantayang
Pangnilalaman
The learners demonstrate understanding of the principles, practices, and standards of housekeeping services in the hospitality industry.
(Content Standards)

B. Pamantayan sa
Pagganap The learners demonstrate familiarity of the different types of hotels, classifications of guest and the services hotels provide to the
(Perfomance Standards) guest.

C. Pamantayan sa 4• Housekeeping Terminologies (in • 6. o RA Act No. 9593 – Tourism

Pagkatuto hotel services) 5• Code of ethics, Act of 2009 (in hotel services)
(Learning Competencies) standards and policies (in hotel
services)
Layunin
Lesson Objective
1. Define and correctly use Identify and explain the basic code • Describe the key "Every Friday is
common housekeeping of ethics, standards, and policies provisions of RA 9593 – designated for
terminologies in hotel services. practiced in hotel services. Tourism Act of 2009. remediation and
2. Apply these terms in • Demonstrate • Explain its
realistic housekeeping scenarios. understanding through scenario-
intervention,
significance to the hospitality
3. Demonstrate based discussions and application allowing teachers to
and hotel industry.
understanding through vocabulary- activities. • Demonstrate easily identify
based activities and short • Exhibit awareness of understanding through group students who need
dialogues. ethical behavior and professional support by utilizing
 Republic of the Philippines
Department of Education
SCHOOLS DIVISION OF ________________
<DISTRICT – NAME OF SCHOOL>

discussion, reflection, and progress and

assessment activities. accomplishment
reports. Through
this approach, we
standards in the hospitality
industry.
can ensure that
students meet their
competencies by
implementing these
strategies."
D. Nilalaman • Housekeeping-related • Republic Act No. 9593:
(Content) terminologies such as: Tourism Act of 2009
o Turndown service  Code of ethics in hospitality • Key features: Department
o Linen (e.g., honesty, confidentiality, of Tourism (DOT), Tourism
o Inventory respect, integrity) Infrastructure and Enterprise Zone
o Deep cleaning • Hotel policies and service Authority (TIEZA), hotel
o Lost and found standards (e.g., punctuality, accreditation, incentives, and
o Sanitation grooming, guest privacy, complaint policies
o Amenities handling) • Its implications for hotel
o SOP (Standard Operating • Importance of operations and staff
Procedure) professional behavior in guest professionalism
o Guestroom status (e.g., interaction
vacant, occupied, DND)
o Housekeeping cart
E. Integration • English/Communication: • Values Education: Ethical • Social Studies: National
Contextual use of technical decision-making and respect for policies and governance
vocabulary others • English: Reading and
• Values Education: • English/Communication: interpreting legal texts
Developing attention to detail and Role-playing ethical scenarios using • Values Education:
responsibility proper language Understanding the role of law in
• TLE/TVL Track • Social Studies: Respect for responsible tourism
(Hospitality): Reinforces industry- diversity and cultural sensitivity in
relevant language customer service
 Republic of the Philippines
Department of Education
SCHOOLS DIVISION OF ________________
<DISTRICT – NAME OF SCHOOL>

I.LEARNING • Flashcards with

• Copy of RA 9593
RESOURCES (summarized version)
housekeeping terms and • Handouts on hotel code of
• PowerPoint presentation
definitions ethics and standard policies
on RA 9593 highlights
• Sample hotel SOP manual • Sample hotel employee
• Video clip: “The Role of
• Hotel housekeeping handbook
the Tourism Act in Philippine
videos (short clips) • Short video: “Professional
Hospitality”
• Worksheets for matching, Behavior in Hospitality”
• Chart paper, markers for
fill-in-the-blanks, and dialogue • Whiteboard/marker
group activity
creation • Ethics scenario flashcards
• Printed comprehension
• Whiteboard and markers
questions
III. TEACHING AND
LEARNING
PROCEDURE
Before the Lesson

a. Activating Prior Question for Students: Question for Students:

Language "Have you ever stayed at a "What values or behaviors Question for Students:
hotel? What services did the do you believe are "Are you aware of any
housekeeping staff important when working in a government laws or policies
provide?" hotel?" that impact hotels and
tourism?"
Activity: List the responses Activity: "Encourage
and categorize the actions students to brainstorm their Activity: "Conduct a quick
into specific terms (for ideas and write them on the brainstorming session where
example, 'cleaning' board." students list known
corresponds to 'sanitation. government institutions
related to tourism (such as
the Department of Tourism
(DOT) and the Tourism
Infrastructure and
Enterprise Zone Authority
 Republic of the Philippines
Department of Education
SCHOOLS DIVISION OF ________________
<DISTRICT – NAME OF SCHOOL>

(TIEZA))."

b. Establishing purpose • Show a 2-minute video • Show a short 3-minute

for the lesson showing a day in the life of a hotel video explaining how tourism
housekeeper. • Present a short video (2–3 policies help regulate and improve
• Ask: “What words did you minutes) showing examples of hospitality services.
hear that were new or good and bad hotel staff behavior. • Ask students: “Why do
interesting?” • Group discussion: “What you think the government needs to
• Explain: “Learning went wrong or right in each set rules for tourism and hotels?”
housekeeping terms helps you scenario?”
communicate clearly and
professionally in the workplace.”
c. Lesson Language • Introduce terms such as • Introduce key terms:
• Introduce key terms with
Practce ethics, confidentiality, integrity, Tourism Act, DOT, TIEZA,
pronunciation, definition, and
professionalism, standard accreditation, enterprise zones,
example sentences.
operating procedures (SOP). incentives.
• Have students repeat and
• Use a vocabulary • Matching game: terms
use the terms in their own simple
matching activity where students with definitions.
sentences.
pair definitions to the correct term.
During the Lesson

a. Readng the key Idea • Provide a short reading • Distribute a simplified

passage or manual excerpt that • Read a short excerpt from summary of RA 9593.
includes 10–15 housekeeping a sample hotel’s Code of Conduct • Teacher reads important
terms in context. or Employee Manual. sections aloud; students take turns
• Example: A standard • Highlight key ethical reading paragraphs.
procedure for preparing a standards and service policies.
guestroom before check-in.
b. Developing • Activity: Matching game— • Group activity: Analyze • Group activity: Divide class
Understanding of Key Idea match each term to its correct real-life or hypothetical hotel into 4 groups. Each group gets 1
definition or photo. service situations and decide provision (e.g., DOT role,
• Class discussion on why whether actions are ethical or incentives, accreditation, tourism
 Republic of the Philippines
Department of Education
SCHOOLS DIVISION OF ________________
<DISTRICT – NAME OF SCHOOL>

zones).
unethical.
these terms are important for • They create a poster
• Each group presents their
efficiency and guest satisfaction. summarizing their provision and its
answers with justifications.
effect on hotels.
c. Deepening • Role-play: Students act • Each group presents their
• Role-play: Students act
Undestanding of Key Idea out a scenario where a staff poster to the class.
out short housekeeping scenarios
member must choose between • Class discussion: “How
using at least 3–5 terms (e.g.,
following hotel policy or personal does RA 9593 improve hotel
reporting a lost item, restocking
interest (e.g., guest privacy vs. service quality?”
amenities).
curiosity). • Teacher connects legal
• Group task: Create a mini
• Debrief after each provisions to real-world hotel
housekeeping checklist using
performance—discuss decisions examples.
appropriate terminology.
and better alternatives.
After the Lesson

Making Generalization • Ask: “Why is it important • Ask: “Why are ethics and • Wrap-up discussion: “RA
to use correct housekeeping professional standards important in 9593 plays a major role in
terms?” hotel services?” promoting quality tourism and
• Conclude: “Using the right • Conclude: “Adhering to professional hotel services in the
language promotes clear ethical behavior and standards Philippines.”
communication, reduces errors, ensures guest satisfaction, protects
and reflects professionalism in company reputation, and promotes
hotel services.” workplace harmony.”
IV. EVALUATING
LEARNING
a. Evaluating Learning 1. What does "linen" refer to 1. What is the main purpose 1. What is the main goal of
in hotel housekeeping? of a code of ethics in hotel RA 9593?
a) Cleaning equipment services? a) To promote farming
b) Bed sheets and towels a) To create more rules for b) To regulate hotel food prices
c) Guestroom keys employees c) To strengthen tourism and
d) Vacuum cleaner b) To increase employee pay improve service standards
(Answer: b) c) To guide staff behavior d) To ban foreign tourists
2. Which of the following professionally Answer: c
 Republic of the Philippines
Department of Education
SCHOOLS DIVISION OF ________________
<DISTRICT – NAME OF SCHOOL>

means the room is currently being d) To allow personal decisions at 2. What agency was
used? work strengthened by RA 9593?
a) Vacant (Answer: c) a) Department of Agriculture
b) Occupied 2. Confidentiality means: b) Department of Tourism
c) DND a) Talking about guests freely c) MMDA
d) Reserved b) Keeping guest information d) DepEd
(Answer: b) private Answer: b
3. What is a "housekeeping c) Reporting everything to social 3. What does TIEZA stand
cart"? media for?
a) A list of chores d) Ignoring guest requests a) Tourism Investments and
b) A tool for communication (Answer: b) Environmental Zone Agency
c) A trolley containing cleaning 3. Which of the following is a b) Tourism Infrastructure and
supplies standard grooming policy in Enterprise Zone Authority
d) A guest survey hotels? c) Travel Industry Education Zone
(Answer: c) a) Wearing casual clothes of Asia
4. The term “turndown b) Bright hair colors d) Tourism Interior Executive Zone
service” refers to: c) Clean, pressed uniforms Alliance
a) Turning guests away d) No name tags Answer: b
b) Preparing the bed for the night (Answer: c) 4. Why is hotel accreditation
c) Rejecting a reservation 4. If a guest complains, the important under RA 9593?
d) Rearranging furniture staff should: a) To increase prices
(Answer: b) a) Ignore them b) To allow hotels to avoid taxes
5. Which of the following is b) Argue and defend themselves c) To ensure quality and safety
part of sanitation? c) Politely listen and offer help standards
a) Folding linens d) Ask them to leave d) To control number of employees
b) Sweeping and disinfecting (Answer: c) Answer: c
surfaces 5. Integrity in the workplace 5. RA 9593 helps hotels by:
c) Greeting guests means: a) Giving financial aid and training
d) Delivering room service a) Doing your job only when incentives
(Answer: b) supervised b) Controlling electricity prices
b) Being honest and consistent in c) Deciding hotel room design
actions d) Removing foreign competition
c) Hiding mistakes Answer: a
 Republic of the Philippines
Department of Education
SCHOOLS DIVISION OF ________________
<DISTRICT – NAME OF SCHOOL>

d) Prioritizing personal needs

(Answer: b)
b. Teacher Remarks

c. Teacher Reflection

REFLECTION

a. Number of
learners who
earned 80%
of the
evaluation
b. Number of
learners who
require
additional
activities for
remediation
who scored
below 80%
c. Did the
remedial
lesson work?
d. Number of
learners who
have caught
up with the
lesson
e. Number of
learners who
continue to
require
 Republic of the Philippines
Department of Education
SCHOOLS DIVISION OF ________________
<DISTRICT – NAME OF SCHOOL>

remediation
f. What
difficulties
did I
encounter
which my
principal or
supervisor
can help me
solve?
g. What
innovation or
localized
materials did
I
use/discover
which I wish
to share with
other
teachers?

PREPARED BY:

MARK VINCENT L. BULING, LPT, MAED-TLE