9453825383
Lucknow
MISHRA
Hub Manager
SUMMARY
Supply Chain Logistics Leader with demonstrated achievement in a multi-site logistics environment. Established track record
implementing large-scale change management logistics projects utilizing cross-functional teams, external consultants and
vendor partners. Extensive background in operations, inventory, logistics and purchasing. Analytical and self-motivated
leader with strong focus on improving employee and facility Safety Health & Environment.
PROFESSIONAL EXPERIENCE
Hub Manager Apr '21 - Present
ElasticRun Lucknow
FMCG company
Opened 8 warehouses in Eastern Uttar pradesh,Managing a team of 30 professionals & run operation smoothly
( Lucknow, Varanasi, Chandauli, Bareli, Sahjahanpur, Faizabad, Raebareli & Pratapgarh ).
Streamlining corporate communication processes to ensure timely delivery of material for 500+ clients
Onboarding of new shops on daily basis & manage DA to verify on same day.
Directed distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.
Conducting extensive market research to gain insights into consumer behavior for material requirement.
Receiving of material in warehouse after QC & expiry date of material.
Deploying knowledge of content marketing to assist sales and marketing teams in forming effective sales documents.
Planned, directed, controlled, scheduled, safety compliance, tracking and tracing of goods and cargo.
Resolved problems concerning transportation, logistics systems, imports or exports, or customer issues.
Team Leader Apr '18 - Apr '21
Flipkart. Pvt. Ltd. Varanasi
Best company in india for B2C
Managing a team of 80-110 Delivery Partners directly on a daily basis, attendance to be maintained demand on a daily
basis. Conducting classroom/ field training & audits at individual level& keeping a strong hold on DE’S. Provide feedback
at individual level and conduct weekly one-on-ones to understand problem areas
Managing & controlling voluntary attrition and controlling absconders by conducting regular engagement activities.
Ensure excellent customer experience by solving order-level escalations. Support Pickup & Delivery Partners during
emergencies and exigencies.
Ensuring the fleet of delivery executives across areas are disciplined and resolve disputes/strikes that may arise in these
areas, warranting an efficient and healthy work environment.
Design and rollout of a pay-out structure that motivates and rewards the desired behaviors and performance of delivery
executives.
Assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up
the operations. Deciding on the staffing and training requirements for the areas.
Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives.
PROJECT UNDERTAKEN
Kirana Store – Opened 17 stores in Ayodhya district (For delivery on minimum price).
Bad -Order – Reducing B.O from 3% to 0.4%.
Attrition – Action taken to control absconders, thus reducing attrition from 12% to 8%.
Operation Associate May '16 - Apr '18
Rivigo Services Pvt. Ltd. Lucknow
Logistic company ( B2B )
Managing in-out and within warehouse movement of material using our technology (Zoom – Tech).
Planning and executing pickups & deliveries, Taking care of Client coordination & relationship.
Continual efforts to make Rivigo a ‘Zero DEPS’ company by reporting and resolving DP (Damage/Pilferage) accurately and
on time. Preparing and completing Consignment Notes with 100% accuracy. On-time dispatch and arrival of vehicles.
Upkeep of the Warehouse infrastructure and assets.
Training of the Pilots – Faujis – Vendors – Business partners.
Ensured that all vehicles follow the standard SOP while on the routes and required documents are fully adhered to &
ensuring that the wait time of trucks are within the specified limits.
Vehicle inspection - Document inspection- Coordinating documentation for border related documents.
Handelling team of 22 peoples. And 4 Business partners & there delivery boys.
Executive May '14 - May '16
Anisha Pvt. Ltd. Lucknow
Collection of goods from local transporters & deliver to one place
Monitoring of entire operational activities on day to day basis.
Proactive and reactive response to various customers regarding shipment status, service availability Rate, charges of
freight.
Vehicle arrangement, Managing Arrival as well as delivery service level.
Pre-Intimation to Concern Hub for Fragile Shipment & High Value Shipment.
Sales Executive Jun '12 - Apr '14
Pantaloon India Lucknow
Shaharaganj Mall Lucknow
Tell about products to customers & Checking payment bills of customers.
Inventory report given to TL.
Check shortage & damaged pieces and send reports.
Education
PG Diploma - Marketing & Supply chain management| Allahabad University | MBA.
Bachelors of Arts | Lucknow University.
10th & 12th from Army public school lucknow.
Languages: English & Hindi.
Extra-Curricular Activities
Won first position in stand-up comedy (mimicry) in the college, chief guest DM Lucknow.
Participated in district level cricket.
Win various medals in running both at School and College level (Total 16 medals).
Win university geography competition in 2011 (1st Place in explaining volcano).
KEY SKILLS
Interpersonal skills – the ability to work well in a team, problem-solving skills and motivate others.
The ability to think creatively.
Consumer Behavior Analysis.
Market Research.
Competitor Analysis.
Quality Control.
