©2025 TVET CDACC
101206T4HDR
HAIRDRESSING OPERATIONS MANAGER LEVEL 6
COS/OS/HD/CR/02/6/A
Manage Hair Cutting Operations
Mar/Apr 2025
TVET CURRICULUM DEVELOPMENT, ASSESSMENT AND CERTIFICATION
COUNCIL (TVET CDACC)
WRITTEN ASSESSMENT
ASSESSOR’S GUIDE
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©2025 TVET CDACC
SECTION A (40 MARKS)
These are suggested answers to the questions.
1. Melanin is defined as the natural color pigment of skin and hair, Name and
explain the two types of melanin (Award 1x4=4 Marks)
a. Eumelanin
Produces black and brown color in hair
b. Phomelanin
Gives red and yellow color
Hair stylists must have knowledge and understanding of hair diseases and disorders. State
three common contagious diseases that could prevent a cosmetologist from performing a
service. (Award 1x3=3 Marks)
Warts
Ring worm
scabies
2. A client’s hair must be washed and conditioned before a service. State FOUR
effects of conditioning treatments on the hair structure. (Award 1x4=4Marks)
Repairs broken parts of the hair
Close the cuticles.
Restores the PH of the hair and scalp
Add sheen and moisture to the hair
Smoothen the hair cuticles
3. It is essential for a hairdresser to conduct consultation and analysis before
performing a service. List FOUR benefits of consultation and analysis in hair
cutting. (Award 1x4 Marks)
Gives confidence
Able understand client
You know how much the client is willing to speed.
You will know previous treatments
Know history of client
4. Mention THREE the reasons for draping a client while cutting dry hair
(Award 1x 3Marks)
Make client comfort
Show professionalism
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©2025 TVET CDACC
Keep off from dirt, traces of hair
6. As a professional hairdresser, you are required to have the knowledge on products used in
hair cutting services. State FOUR qualities of a good shampoo (Award 1x4=4 Marks)
It should effectively and completely remove dirt, excessive sebum and other
fatty substances
It should lather quickly
It should be easily rinsed off
It should leave the hair on dry soft, lustrous with good manageability and
minimum fly away
It should have a pleasant smell
It should not cause any side effect
It should not make the hand chapped and rough
7. List down FOUR legal requirements for operating a hair salon
(Award1x4=4 Marks)
Labor laws
EMCA Cap
Occupational Safety and Health Act
National Environmental Management Act
County by laws
Public Health Act
8. In case of fire incident in a salon, there are different types of firefighting equipment that
are used in dealing with it. List down three types of methods used to fight fire (Award
1x3=3 Marks)
Sand buckets
Fire blankets
Fire extinguishers
9. Different clients have different taste, preferences and styles of have cutting. Highlight
TWO hair cutting technique (Award 1x2=2 Marks)
Layered haircut
One length/blunt cut
Graduated haircut
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©2025 TVET CDACC
10. Rose runs a hair salon in town. She needs to buy tools for hair cutting services, as a
professional stylist state the FOUR tools you would advise her to buy (Award
1x2=4 Marks)
Hair cutting shears
Clippers
Trimmers
Combs
Sectioning clips
11. Hygiene is the one of the key factors clients check when they visit a salon. Identify the
THREE levels of decontaminate (Award 1x3=3Marks)
Sanitation
Disinfection
Sterilization
12. Many salons now offer alternative payment methods for customer convenience. State
THREE non-cash payment methods commonly used in salons.(Award 1x3=3Marks)
Charge card
Account card
Gift voucher
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©2025 TVET CDACC
SECTION B (60 Marks)
These are suggested answers to act as guidelines
13. A good manager should have desired qualities to manage staff effectively. Discuss the
following TWO basic elements under staff management.
a) Tips to manage staff effectively (Award
2x5=10Marks)
Hire the right people
Measure and monitor staff performance on regular basis
Foster open communication
Encourage staff to voice out their opinions and ideas
Have clear goals and objectives
Reward and recognize hard work
Staff should enjoy their work
Set example
b) Ways to increase employee productivity in the workplace (Award 1x10=10Marks)
Improve workplace conditions
Optimize emailing
Optimize meetings
Allow flexible schedules
Provide better employee training
Stop micromanagement in task delegation
Improve office communication
Encourage self-care
14. You have been employed as Hairdresser in spa.
a) Explain uses of FIVE products you would recommend to your employer.
(Award 2x5=10Marks)
Shampoo -used to clean and opens the cuticles
Conditioner-restore the Hair Ph and closes the cuticles
Massa gal oil-for massaging the scalp
Hair food-nourish the scalp
After shave -control infection /reaction after shaving
Scrub -removing dead cell
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©2025 TVET CDACC
(b) Discus TEN steps involved in hair cutting techniques and their effects.
(Award 1x10= 10Marks)
Club cutting- Also known as blunt cut. Produces an even length with a blunt
hair shaft at the end.
Tapering- Reduces both the volume and length of hair
Notching /Pointing- It creates a chunkier effects on hair
Thinning -Reduces bulk hair Shorten amount of hair
Scissor over comb techniques- It makes the finished look even;
15. The skin is one of the largest organs in the body in surface area and weight.
(a) Explain FIVE functions of the skin (Award 2x5=10Marks)
Protection – the skin prevents the absorption of many substances
because of the construction of the outer surface which form a chemical
and physical barrier.
Excretion – small amount of certain waste of products such as water
and salt are removed from the body through the surface of the skin.
Heat Regulation – sweat evaporates from the surface of the skin
making a cooling effect.
Warning – the skin acts as warning against outside invasion, irritation
and redness of the skin.
Sensitivity – the skin allows the feeling of touch, pressure, pain, heat
and cold.
Nutrition – provides storage of fats which provides an energy reserve.
Its also responsible for producing vitamin D.
A Secretion – produces product such as sebum which helps the skin to
be smooth and prevents it from infections.
(b)With an aid of a well labeled diagram draw and label EIGHT parts of the skin.
(Award 2 Marks for drawing (Award 1x8=8Marks)
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©2025 TVET CDACC
15. It is important to maintain a clean, proper wastage adherence and organized
workstation is crucial in hair cutting to ensure a safe, hygienic, and professional
environment for both clients and hairdressers..
a) Explain FIVE key reasons why maintaining a clean and organized workstation is
essential in hair cutting. (Award 2X5=10Marks)
Hygiene and Health: A clean workstation minimizes the risk of
infections or contamination, ensuring a safe experience for clients and
therapists.
Professional Appearance: An organized space creates a positive first
impression, building trust and confidence in clients.
Efficiency: A well-arranged workstation allows therapists to access
tools and supplies quickly, ensuring smooth session flow.
Safety: Keeping the area free of clutter reduces the risk of accidents,
such as slips or falls.
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©2025 TVET CDACC
Compliance: Adhering to cleanliness standards aligns with health
regulations, avoiding potential legal issues or penalties
b) Explain FIVE practices for managing and disposing of waste in accordance with
workplace policies and legal requirements. (Award 2X5=10Marks)
Segregating Waste: Separate general waste, recyclables, and hazardous
materials to ensure proper disposal.
Using Approved Disposal Methods: Follow workplace guidelines for
disposing of materials like used oils, soiled linens, and sharps.
Labeling Waste Containers: Clearly label bins to avoid confusion and
ensure compliance with waste management protocols.
Regular Waste Removal: Dispose of waste frequently to prevent
accumulation and maintain cleanliness.
Adhering to Legal Standards: Stay updated on local regulations
regarding waste disposal to ensure compliance and environmental
responsibility
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