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Bsc. Telecommunications & Information Engineering Course Notes

The document outlines the HRD 2101 Communication Skills course, introducing communication as the exchange of ideas between sender and receiver, contrasting the traditional conduit model with a more effective interactive model. It details learning outcomes, essential topics, and exam structure, including various questions on communication definitions, techniques, and barriers. The document serves as a comprehensive guide for first-year students at Jomo Kenyatta University of Agriculture and Technology.

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36 views2 pages

Bsc. Telecommunications & Information Engineering Course Notes

The document outlines the HRD 2101 Communication Skills course, introducing communication as the exchange of ideas between sender and receiver, contrasting the traditional conduit model with a more effective interactive model. It details learning outcomes, essential topics, and exam structure, including various questions on communication definitions, techniques, and barriers. The document serves as a comprehensive guide for first-year students at Jomo Kenyatta University of Agriculture and Technology.

Uploaded by

Robert Rono
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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BSC.

TELECOMMUNICATIONS & INFORMATION ENGINEERING COURSE


NOTES

YEAR 1
HRD 2101 Communication Skills (University unit)
1. Introduction to Communication

Definition & Models


 Communication = conveying ideas from one mind to another
This document provides an introduction to the course HRD 2101
Communication Skills. It defines communication as the conveying
of ideas from one person's mind to another.

It describes the traditional conduit model of communication and


its limitations. It then provides an alternative definition of
communication as a two-way process involving the exchange of
ideas between a sender and receiver with the goal of reaching a
shared understanding. The document outlines the learning
outcomes and topics to be covered in the course.

 Conduit model (linear)—message simply “transfers” (sender →


channel → receiver)
 More effective: Interactive/Transactional model, which
emphasizes two-way exchange and shared understanding

Learning Outcomes (Lesson 1)

2. Essentials of Effective Communication


3. Forms & Levels of Communication
4. Communication Process & Components
5. Barriers & Overcoming Them
6. Communication Techniques & Skills
7. Sources & Channels of Information
8. Sample Exam Structure

JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY


UNIVERSITY EXAMINATIONS 2012/2013 FIRST YEAR FIRST SEMESTER
EXAMINATION: DEGREE OF BACHELOROF BUSINESSINFORMATION
TECHNOLOGY
HRD 2101: COMMUNICATION SKILLS DATE: APRIL 2013TIME: 2 HOURS
INSTRUCTIONS:ANSWER QUSTION ONE (COMPULSORY) AND ANY OTHER
TWO QUESTIONS QUESTION ONE (30 MARKS) (a)Define communication
and explain in writing, and with the help of a linear model, how the
process ofcommunication takes place. (10 marks) (b)With examples of at
least three different signals used in human communication and at least
threedifferent channels used in human communication, explain the
difference between signals and channels oftransmission. (10 marks)
(c)List and discuss four major purposes of communication (10 marks)
QUESTION TWO (20 MARKS) (a)“ An effective effective speaker is a person
who is capable of quality thought, has good language skillsand has
positive personal qualities.” Discuss. (10 marks) (b)“ Effective listening
requires good habits, good attitudes, skills and knowledge.” Discuss (10
marks) QUESTION THREE (20 MARKS) (a)List and explain the language
skills you require to write effectively essays. (8 marks) (b)Suggest and
briefly discuss four ways of generating ideas for an essay topic. (12
marks) QUESTION FOUR (20 MARKS) List five text-based communication
channels used in business organizations, explain their
communicationpurposes and list their advantages and disadvantages.
QUESTION FIVE (20 MARKS) (a)Explain how you may use interviews in
carrying out research on an academic subject. (8 marks) (b)Compare and
contrast a library research paper and a review paper on the basis of the
following factors.(12 marks) (i)The academic orientation of the scholars
who write each type of research paper. (ii)The sources of information for
each type of research paper (iii)Stages in producing each type of paper

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