AYEBAZIBWE HILLARY

Mobile +256781727601 Email [email protected]

Accomplished communications professional with strong public relations skills, extensive experience in
administration, customer service and computer looking to advance my career with a reputable company.

SUMMARY SKILLS

• Computer Skills: Office suites, power point, photoshop, illustrator, premier pro, communication tools
• Sales and marketing skills
• Social Media Skills
• Customer service
• Management skills: problem solving, forward planning and strategic thinking.
• Communication skills: strategy planning, writing, leadership and community management.
• Administrative skills: Team Player, multitasking, customer service.

EDUCATION
Makerere University Bachelor’s degree in Journalism and Communication,2013–2018
Bubangizi .s. s Uganda Advanced Certificate of Education, 2011–2012
Kigarama. s s Uganda Certificate of Education, 2007–2010
Kigarama p/s PLE 2000-2006
LANGUAGES
English: Advanced Rukiga: Native Luganda: Advanced

WORK EXPERIENCE

Customer Service Officer July 2020 – to date

• Responding appropriately to customer questions and comments

• Keeping accurate records of discussions or correspondence with customers

• Supported a sales associate staff of 12 by managing customer databases, preparing correspondence and
sending out sales contracts.

• Represented the company at occasional trade show events by working at the sales booth station and
providing information about products and services
• Educated new and existing customers about the features and benefits of products for sale by visiting
clients on site and demonstrating potential uses and solutions.

• Created detailed sales contracts for new and existing clients when products and services were ordered
and walked the customer through all of the terms and sections.
Business Executive.
Geoftill Jan 2019 – June 2020

• Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency of the
department.
• Performed Clerical duties such as typing, proofreading, accepting orders, scheduling appointments and
sorting email.
• Supported the marketing department by directly contacting partners, preparing deposits and transactions
as needed.
• Contacted prospective clients and discussed their requirements enquiries.
• Arranged several effective client presentations.
• Managed the sales process for new prospects, from initial contact through to closure.
• Ensured sales targets are met before the specified deadlines
Accomplishments
Interacted with diverse customers on a constant basis, promoting excellent communication and
customer service skills.
Successfully achieved sales monthly sales targets.
Organized client databases to track business contacts and was commended for attention to detail and
accuracy.
Broadened and maintained an extensive network of contacts and clients
Maintained 99% accurate product knowledge.
Referees

Nuwagaba Geoffrey MD Geoftill

Peter Nabimanya
0772538333- CEO Rubajo Investments

Attached is the academic performance at makerere university . Certificates and

Address:
Tel:
Email:

BirthDate:
Name: Gender:

Id Number: RegNo:
Faculty: Program:

Student's Results
SubjectCode Subject ActualMark CU AC GP Remark
Program-BJCO: Year-2013 : First Year : Semester One

CSC1100 COMPUTER LITERACY 67.0 4.0 0 3.5

JCO1101 INTRODUCTION TO JOURNALISM 62.0 3.0 0 3.0

JCO1102 INTRODUCTION TO COMMUNICATION 60.0 3.0 0 3.0

JCO1103 WRITING SKILLS 1 62.0 3.0 0 3.0

LIT1101 INTRODUCTION TO LITERATURE I 74.0 3.0 0 4.0

POS1103 INTRODUCTION TO POLITICAL SCIENCE 75.0 4.0 0 4.5

SOC1100 INTRODUCTION TO SOCIOLOGY 73.0 4.0 0 4.0

GPA: 3.63 CGPA:3.63

Program-BJCO: Year-2013 : First Year : Semester Two

JCO1201 MEDIA CULTURE AND SOCIETY 70.0 3.0 0 4.0

JCO1202 WRITING SKILLS II 72.0 3.0 0 4.0

JCO1203 THE MEDIA IN HISTORICAL CONTEXT 60.0 3.0 0 3.0

LIT1201 INTRODUCTION TO LITERATURE II (RECEPTIVE) 70.0 3.0 0 4.0

POS1205 COMPARATIVE POLITICAL SYSTEMS 63.0 4.0 0 3.0

SOC1200 INTRODUCTION TO SOCIOLOGICAL PERSPECTIVES 68.0 3.0 0 3.5

GPA: 3.55 CGPA:3.59

Program-BJCO: Year-2014 : Second Year : Semester One

IRS2100 INTERNATIONAL RELATIONS 65.0 4.0 0 3.5

JCO2101 INTRODUCTION TO ELECTRONIC MEDIA 80.0 3.0 0 5.0

JCO2102 MEDIA LAW 75.0 3.0 0 4.5

JCO2103 NEWS REPORTING WRITING AND PRODUCTION I 67.0 3.0 0 3.5

LIT2101 LITERARY CRITICAL THEORIES 77.0 3.0 0 4.5

GPA: 4.16

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CGPA:3.75

Program-BJCO: Year-2014 : Second Year : Semester Two

IRS2200 INTERNATIONAL ORGANISATION 65.0 4.0 0 3.5

JCO2201 INTRODUCTION TO PUBLIC RELATIONS 70.0 3.0 0 4.0

JCO2202 MEDIA ETHICS AND SOCIETY 73.0 3.0 0 4.0

JCO2203 NEWS REPORTING WRITING AND PRODUCTION II 70.0 3.0 0 4.0

LIT2201 ELEMENTS & SCOPE OF THE NOVEL 74.0 3.0 0 4.0

GPA: 3.88 CGPA:3.77

Program-BJCO: Year-2015 : Third Year : Semester One

JCO3101 MEDIA AND COMMUNICATION RESEARCH METHODS 56.0 3.0 0 2.5

JCO3102 PRINCIPLES OF VISUAL COMMUNICATION 80.0 3.0 0 5.0

JCO3103 COMMUNICATION FOR DEVELOPMENT 77.0 3.0 0 4.5

LIT3101 PRACTICAL CRITICISM & ORAL INTERPRETATION 58.0 3.0 0 2.5

POS3118 THEORY & PRACTICE OF DEMOCRACY IN AFRICA 57.0 4.0 0 2.5

GPA: 3.34 CGPA:3.70

Program-BJCO: Year-2015 : Third Year : Semester Two

JCO3201 SOCIAL AND BEHAVIOUR CHANGE COMMUNICATION 52.0 3.0 0 2.0

JCO3202 COMMUNICATION POLICY 68.0 3.0 0 3.5

JCO3203 PRINCIPLES OF ADVERTISING 67.0 3.0 0 3.5

LIT3201 LINGUISTIC APPROACH TO LITERARY CRITICISM 74.0 3.0 0 4.0

PAM3200 PUBLIC POLICY ANALYSIS 54.0 3.0 0 2.0

GPA: 3.00 CGPA:3.60

Program-BJCO: Year-2015 : Third Year : Recess Term

UFA2320 FIELD ATTACHMENT 69.0 4.0 0 3.5

GPA: 3.50 CGPA:3.60

Program-BJCO: Year-2016 : Fourth Year : Semester One

JCO4101 PRINT MEDIA EDITING 81.0 4.0 0 5.0

JCO4102 ELECTRONIC MEDIA EDITING 70.0 4.0 0 4.0

JCO4103 SPECCIALIZED JOURNALISM WORKSHOP 78.0 4.0 0 4.5

JCO4104 ANALYTICAL AND OPINION WRITING 67.0 4.0 0 3.5

JCO4105 PUBLIC AFFAIRS REPORTING 66.0 4.0 0 3.5

GPA: 4.10
CGPA:3.67
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Program-BJCO: Year-2016 : Fourth Year : Semester Two

JCO4201 MULTI-MEDIA PRODUCTION 93.0 4.0 0 5.0

JCO4202 PHOTOJOURNALISM WORKSHOP 82.0 4.0 0 5.0

JCO4203 PRINCIPLES OF MEDIA MANAGEMENT 65.0 4.0 0 3.5

JCO4208 PROFESSIONAL PROJECT 53.0 4.0 0 2.0

JCO4210 ONLINE JOURNALISM 94.0 3.0 0 5.0

GPA: 4.05 CGPA:3.72

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