About this unit

This unit describes the skills and knowledge required to manage risks that might affect program
deliverables and organisational objectives. It covers directing the planning and management of program
risks, managing risks to the overall program and assessing risk management outcomes for the program
and the organisation. The unit applies to individuals who are program managers, managing or directing a
suite of projects (a program) and/or senior project managers. No licensing, legislative or certification
requirements apply to this unit at the time of publication.
The Elements and Performance Criteria of this unit are outlined below. Elements describe the essential
outcomes. Performance criteria describe the performance needed to demonstrate achievement of the
element.

ELEMENT PERFORMANCE CRITERIA

1. Direct planning of 1.1 Identify potential, actual and residual risks

program risk 1.2 Select and modify program risk methodology to match the context for
management risk
1.3 Consult with relevant stakeholders and identify, document and
analyse program level risks
1.3 Support and mentor project managers in the analysis, evaluation and
treatment of risks
1.4 Confirm risk management is transparent and dynamic across the
program so that risks are assigned and managed in a timely manner
1.5 Develop and maintain a program risk-management system for
effective management and communication of risks, controls,
treatments and outcomes to stakeholders across the program
2. Manage program risk 2.1 Direct management of the program in accordance with agreed
program risk-management plans
 2.2 Review progress, analyse variance and initiate risk responses to
achieve program objectives in dynamic risk environments
2.3 Confirm risks are monitored and assessed across the program at
agreed intervals
2.4 Direct response to actuated program risk and confirm remedial
actions are authorised with impact analysis according to program
objectives
3. Assess program risk- 3.1 Identify and document program residual risk and communicate to
management outcomes stakeholders any transferred liability at program completion
3.2 Review and analyse program outcomes to assess the effectiveness of
the risk-management methodology
3.3 Seek feedback and respond to relevant stakeholders on risk
management
3.4 Analyse, document and recommend lessons learned for application in
other programs

Reasonable Adjustment
Reasonable adjustment in VET is the term applied to modifying the learning environment or making
changes to the training delivered to assist a candidate with a disability. A reasonable adjustment can be
as simple as changing classrooms to be closer to amenities or installing a particular type of software on a
computer for a person with vision impairment.
Why make a reasonable adjustment?
We make reasonable adjustments in VET to make sure that candidates with a disability have:
• The same learning opportunities as candidates without a disability, and
• The same opportunity to perform and complete assessments as those without a disability.
Reasonable adjustment applied to participation in teaching, learning and assessment activities
can include:
• Customising resources and assessment activities within the training package or accredited
course
• Modifying the presentation medium
• Candidate support
• Use of assistive/adaptive technologies
• Making information accessible both before enrolment and during the course
• Monitoring the adjustments to ensure candidates needs continue to be met
Assistive/Adaptive Technologies
Assistive/Adaptive technology means ‘software or hardware that has been specifically designed to assist
people with disabilities in carrying out daily activities’ (World Wide Web Consortium - W3C). It includes
screen readers, magnifiers, voice recognition software, alternative keyboards, devices for grasping, visual
alert systems, digital note-takers.
Assessment Plan
The assessment tasks for BSBPMG632 Manage program risk are outlined in the assessment plan below.
These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt
during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow
the advice provided in the Student Guide. The Student Guide provides important information for you
relating to completing assessment successfully.

Assessment Submission Method

Online upload: Online submission via Learning Management System (Moodle)

Assessment Plan
Assessment Task 1: Knowledge Questions

Assessment Task 2: Project Portfolio

This Student Assessment Guide is designed for you to complete the following:
• Student Declaration: Refer to the Moodle instruction, as the Student Declaration is electronic and
forms part of the requirements for this unit.
• Assessment Task 1: Knowledge Questions
• Assessment Task 2: Project Portfolio

Assessment Task One: Knowledge Questions

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired
during the learning phase of this unit. Ensure that you:
• answer all questions completely and correctly
• submit work that is original and, where necessary, properly referenced
• do not share your answers with other students.

Questions
Provide answers to all of the questions below:

• Question: Explain the purpose of risk management standards. Include an example of a risk
management standard in your answer.

• Student Answer:

Good practices around risk management standards give a framework for the process of discovering,
checking, and lowering the risk in an organization. They provide consistency in risk management
practices, facilitating organizations to ensure alignment with legal and regulatory requirements, make
better decisions, and build overall resilience. One such example is ISO 31000:2018 – Risk Management
Guidelines, which offers a set of principles and guidelines for developing and implementing a risk
management system that is designed to applicable across all industries.

• Question: AS ISO 31000:2018 cancels and replaces the first edition (ISO 31000:2009) which has
been technically revised. Explain the AS ISO 31000:2018 Risk Management Principles and
Guidelines and each of the 8 principles.

• Student Answer:

The AS ISO 31000:2018 standard provides a structured approach to risk management. It consists of eight
essential principles:

• Integrated: Risk management should be part of all business processes.

• Structured & Comprehensive: A systematic approach improves effectiveness.

• Customized: The risk management framework must suit the organization's specific context.

• Inclusive: Engaging with stakeholders results in improved identification and management of risk.

• Dynamic: Risk management should be responsive to changes in internal or external factors.

• Best Available Information: Risk decisions should be based on quality data.

• Human & Cultural Factors: Consideration of human behavior and organizational culture.

• Continuous Improvement: The risk management framework should evolve based on lessons learned.

• Question: Explain the purpose of risk management policies and procedures in the workplace.

• Student Answer:
Risk management policies and procedures ensure that businesses systematically identify, assess and
mitigate potential risks the business faces. Their main purposes include:

• Regulatory Compliance: Ensuring compliance with legal and industry standards.

• Liquidity: Minimizing financial and operational losses.

• Protecting Employees and Assets: Keeping the workplace physically secure.

• Improving Decision Making: Reducing uncertainty regarding risk management.

However, companies can avoid disruptions and a hazardous work environment by adopting structured
risk policies.

• Question: Outline a step-by-step procedure that companies can use for analysing risks.

• Student Answer:

An organized risk analysis process involves:

• Identify Risks: Gather information on potential risks.

• Assess Likelihood & Impact: Risk needs to be categorized on probability and severity of risk.

• Prioritize Risks: Rank risks according to impact on objectives.

• Formulate Mitigation Strategies: Describe how to mitigate or get rid of risks.

• Control: Implement measures to reduce risk.

• Monitor & Review: Re-evaluate risks periodically and revise the response.

• Question: Describe three examples of tools or techniques that a company could use to identify risks
as part of a risk assessment process.

• Student Answer:

1. Risk Register: A structured document listing identified risks, their likelihood, impact, and mitigation
plans.

2. SWOT Analysis: Analyzing Strengths, Weaknesses, Opportunities, and Threats to identify

vulnerabilities.
3. Workshops & Interviews: Engaging stakeholders to gather insights on potential risks within the
organization.

• Question: Explain the concept of a dynamic risk register and its use across a program.

• Student Answer:

A dynamic risk register is a live document that is continuously updated throughout a project or program. It
helps track risks in real time by documenting:

• Newly identified risks

• Risk status changes

• Updates on mitigation measures

Using a dynamic risk register ensures that risk management remains responsive and adaptable to
changes, reducing unexpected project disruptions.

• You have now completed Part One of your Assessment.

Make sure you have answered all Knowledge Evidence questions, ensuring you
provided enough detail as indicated and proofread for spelling and grammar as
necessary.

Assessment Task Two: Project Portfolio

Information for students

Vocational education and training is all about gaining and developing practical skills that are
industry relevant and that can help you to succeed in your chosen career. For this reason, basing
your project on real relationships with classmates will mean that you are applying your knowledge
and skills in a relevant, practical and meaningful way!

This project requires you to identify, plan, manage and evaluate program risks that may impact the
program outcomes or organisational objectives. You will need to demonstrate your ability to manage
program risk on at least one occasion. As part of this task, you are required to demonstrate your skills and
knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
• your learning resources in Moodle
• Case study Grow Management Consultants in Appendix One
Read the case study Grow Management Consultants (Appendix One of this document) and complete
the following requirements. It is important to carefully read the Grow Management Consultants case
study and its objectives (e.g., a Company Information document, Strategic Plan etc.) to ensure you
understand the context of the organisation.

• 1. Prepare for program risk management.

a). Identify at least two relevant stakeholders who will be associated with managing the
risk of the program. These stakeholders should have a diverse background (e.g. different
genders, ages, cultures, abilities etc.).

Name of the relevant Stakeholders Role in the Organisation

Sarah Johnson Risk Manager: Oversees the

identification, analysis, and mitigation
of program risks. Brings a wealth of
experience in risk assessment and
management

Donna Chisholm Operations Manager:Monitors risks

related to workshop logistics and
resource

b). Identify at least three examples of when communication with the stakeholders is
required during the risk management process, explain why the communication is
important and then select at least three different methods that may be used for the
communication.

No. When Communication is Why Threes different

Required during the risk Communication is methods of
management Process important Communication

1. During risk assessment Ensures risks are Meetings,

identified early Reports

2. When a major risk occurs Enables timely Phone call, Video

response call
 3. After implementing risk Confirms Reports,
measures effectiveness Dashboards

c). Organise, develop and document your ideas about:

• the current risk management approach.
• an ideal program risk methodology (based on the current risk
management approach) to address the identified risks.
• how risk management can be integrated across the program and assigned to
relevant people for their timely management (e.g. by including risk management in
regular team meetings or saving the risk management documentation in a cloud-
based location for easy access and use).
• the timing for when risks are monitored and assessed across the program. (200-250
words)
Attach your response to this section

Organising, Developing and Documenting Risk

Management Ideas
Current Risk Management Approach
The current risk management approach at Grow Management Consultants focuses on
identifying, assessing, and mitigating risks through stakeholder consultations and
periodic reviews. However, some gaps exist, including:
1. Limited integration of risk discussions into daily operations – Risk management
is discussed only at specific meetings rather than being embedded into regular
team workflows.
2. Inconsistent risk monitoring – While some risks are tracked efficiently, others
(e.g., sustainability concerns) lack a structured follow-up system.
3. Reactive rather than proactive responses – Some risks (e.g., workload
imbalances) were only addressed after becoming actual issues.

Ideal Program Risk Methodology

To improve the current approach, the following enhanced risk methodology will be
adopted:
• Early Risk Identification & Documentation: Ensure that risks are documented at
project initiation and updated throughout the program.
• Categorized Risk Assessment: Classify risks into high, medium, or low priority
based on potential impact and likelihood.
• Assigned Risk Ownership: Allocate specific team members to oversee each
identified risk, ensuring accountability.
 • Proactive Risk Control Measures: Develop and implement risk responses before
issues escalate.
• Continuous Monitoring & Feedback Loop: Establish a bi-weekly review system
to track risk evolution and effectiveness of mitigation strategies.

Integration of Risk Management Across the Program

To this end, the following measures will be implemented in order to make sure that risk
management is duly incorporated in the daily operations:
• Integration into Regular Team Meetings: Risk updates will be included as a
standard agenda item, thus guaranteeing regular discussions and the early
identification of new risks.
• Cloud-Based Risk Register: A centralized electronic risk management system
will be utilized, permitting all parties to access real-time updates concerning the
status of risks and mitigation actions.
• Stakeholder Risk Awareness Training: Regular training sessions shall be
conducted to ensure that all team members understand their roles in risk
mitigation.

Timing for Risk Monitoring and Assessment

To keep risks under control, we’ll monitor them at regular intervals. This will help us
address any issues early before they escalate and affect program goals.

Risk Monitoring and Assessment Schedule

Stage Risk Monitoring Activity Responsible Frequency

Person

Project Identify and document Risk Manager, One-time setup

Initiation risks in the risk register Program
Coordinator

Ongoing Review risks, track Project Team, Risk Bi-weekly

Monitoring changes, and update Owners
mitigation plans

Quarterly Evaluate effectiveness Program Every three

Review of risk treatments and Manager, months
identify emerging risks Operations Team

Pre-Milestone Conduct detailed risk Senior Before key

Review analysis before critical Management, deliverables
project phases Stakeholders
 Post-Project Assess residual risks, CEO, Risk At project
Review document lessons Manager completion
learned, and
recommend
improvements

Key Considerations
Continuous Monitoring: High-risk items require real-time tracking using risk
dashboards.
Stakeholder Engagement: Regular risk discussions ensure alignment and proactive
response.
Adaptive Approach: Risk mitigation strategies must be adjusted based on new
developments.
Documentation & Transparency: All risk assessments should be recorded in a
centralized system for easy access.

2. Consult with stakeholders regarding program risk management planning.

a). Stakeholder Meeting: Presentation

Meet with the relevant stakeholders to discuss Program Risk Management an agree
on the timing for when risks are monitored and managed.
• Your meeting will take 15 minutes. Your assessor will provide you with more
details at this step in class.
• During the meeting, you are required to demonstrate communication skills
including:
-using detailed language to provide information
-asking questions to identify required information
-using active listening techniques to confirm understanding

Steps for Consulting with Stakeholders on Program Risk Management

To ensure a productive and structured discussion on program risk management, it is
essential to engage stakeholders effectively. This process involves working with key
stakeholders to explain the risk management strategy, finalize the proposed
approach, set monitoring and evaluation timelines, and identify potential risks and
their impact on the organization.
1. Identifying and Preparing Stakeholders
 • Selecting Key Stakeholders
Choose at least two relevant stakeholders from your program planning process.
Ensure they represent diverse perspectives and may have differing views on risk
timelines or resource allocation.
• Preparation Before the Meeting
Gather essential information about program risks and mitigation strategies. Prepare a
summary of identified risks and their potential organizational impact.
2. Conducting the Stakeholder Meeting
• Professional Introductions
Greet stakeholders formally and introduce all participants to set a collaborative tone.
• Explaining Risk Management
Provide a clear overview of the risk management framework and its importance in
program success. Outline the proposed risk strategies, methodologies, and response
plans.
• Finalizing Risk Monitoring Timelines
Engage stakeholders in a discussion to establish how often risks will be
reviewed.Address any conflicting viewpoints regarding risk evaluation intervals.
• Identifying Additional Risks
Present a preliminary list of risks and encourage stakeholders to contribute
insights.Discuss how each risk might impact program deliverables and objectives.
3. Ensuring Effective Communication and Engagement
• Use Clear and Concise Language
Avoid technical jargon and ensure concepts are easily understood.
• Active Listening Techniques
Ask clarifying questions to ensure stakeholder concerns are addressed.Summarize
key points to confirm mutual understanding.
• Professional Conduct
Maintain a respectful tone, use appropriate greetings, and demonstrate engagement
through eye contact and attentive listening.
4. Documenting the Meeting Outcomes
• Take Detailed Notes: Record stakeholder feedback, decisions, and key action
points for reference.
• Manage Time Effectively: Keep the meeting within 15-20 minutes to respect
schedules.
5. Post-Meeting Follow-Up
• Document the Agreements: If no assessor is present, submit a meeting report
as evidence in your portfolio.
 • Confirm Stakeholder Understanding: Follow up with an email summarizing
the meeting, decisions made, and any unresolved concerns.
Key Takeaways
• Effective communication fosters stronger stakeholder collaboration in risk
management.
• Customized engagement strategies help address stakeholder expectations
and concerns.

• A well-structured approach ensures that risk monitoring is systematic and

responsive to program needs.

• b). Develop a Risk Management Plan.

Develop a Risk Management Plan for the program incorporating the meeting outcomes:
Identify risks which can have an impact on the program objectives (e.g. loss in staff could mean poor customer service)
actions proposed for risk control or treatment should be complex (i.e. require skilled intervention).

Risk Register
Risk Action Plan
Document at least two risks and treatment measures.
Evaluate each risk as to whether it is high, medium or low priority and assign an order for treating risks.

Scope of assessment: The Leadership Conference must be well-organized to meet attendee expectatio
ensure a seamless experience.
Workshops should focus on efficient resource usage while maintaining high-qual
for attendees.
For the E-Book project, workload distribution should be optimized to maintain co
quality and prevent staff burnout.

Critical success factors: Clear risk identification and mitigation strategies to prevent disruptions.
Stakeholder engagement to ensure program success.
Sustainability efforts to align with business goals.
Efficient workload management to improve staff performance and quality outp

Internal & external Internal: CEO, Program Risk Manager, Administration Manager, Operations Man
stakeholders: Marketing Manager, IT Manager, Senior Consultants.
External: Conference attendees, Workshop participants, External consultants, C
Description of Summary of Severity Likelihood Summary of Priority Resource Timing
risk Impact Rating Rating recommended rating requirements
(Consequences) response (high,
(Treatment or medium
control or low)
methods )
 Unclear Misalignment High Likely Distribute a High Survey tool Before event
attendee between pre-event (e.g., planning starts
expectations program questionnaire SurveyMonkey),
for the delivery and to collect staff time
Leadership client needs attendee
Conference feedback

Medium Likely Transition to Medium Workshop

Excessive Increased Digital learning
digital implementation
paper usage costs, platform,
learning phase
in negative revised
materials,
workshops environmental workshop
implement
impact structure
paper
reduction
policy
Staff Reduced High Possible Hire an High HR recruitment Immediately
workload work quality additional resources,
imbalance in and employee administrative salary budget
E-book burnout staff member
project to balance
workload

c). Draft an email to all the stakeholders who attended the meeting to share your Risk Management Plan with them and
their approval. In your email:
• explain that you have included all agreed outcomes from the stakeholders meeting in the plan.
• confirm that risk management is integrated across the program and is transparent and timely (explain how risks
assigned and how/when they should be addressed).
• confirm that all stakeholders are aware of the expectations and responsibilities.
• request that stakeholders commence their responsibilities.

• confirm that stakeholders will monitor and assess the risks assigned to them at the intervals agreed to at the sta
meeting.

Assume that the Risk Management Plan is attached to the email. Use appropriate business language in an appropriate f
structure.

Subject: Risk Management Plan – Final Review & Implementation

Dear Team,
 I hope this email finds you well. Following our recent stakeholder meeting, I have incorporated all agreed-upon outcome
finalized Risk Management Plan (attached). This plan outlines the identified risks, mitigation strategies, and monitoring f
ensure the success of the Leadership Development Program.

Integrated & Transparent Risk Management

Risk management has been embedded across the program, with clear responsibilities assigned to each stakeholder. Ris
monitored and addressed proactively based on the agreed intervals:

• Bi-weekly risk review meetings for ongoing assessment.

• Real-time tracking through a cloud-based risk register to maintain transparency.
• Pre-milestone evaluations to ensure risk mitigation measures are effective.

Stakeholder Expectations & Responsibilities

Each stakeholder is responsible for actively monitoring and managing the risks assigned to them. Please review the Ris
section in the attached document to confirm your designated responsibilities.

Next Steps

• Kindly review the attached Risk Management Plan and confirm your approval.
• Commence monitoring and managing the risks assigned to you as per the agreed plan.
• Report on risk status and mitigation efforts during our scheduled review meetings.

Your commitment to effective risk management is key to the program’s success. Please reach out if you have any quest
require further clarification.

Looking forward to your confirmation.

Best regards,

Umar Shahid

Program Coordinator

Grow Management Consultants

• 4. Mentor and support a staff member.

a). Develop a mentoring plan for one of the project managers of a project in the
program for the upcoming 6 months.

• The aim of the mentoring is to support the project manager in

analysis, evaluation and treatment of risks. Select activities that
address these concepts.
 • As a minimum, your plan should include details of the mentoring
arrangement, time period, number of meetings during the period
and activities to be completed, as well as expectations.

Mentoring Plan

Mentor name: Umar Shahid

Mentee name: Daniel Streep (Administration Manager)
• Improve risk identification and assessment
Mentee goals:
skills in the context of program management.
• Develop the ability to evaluate risks and
implement effective risk treatment strategies.
• Gain proficiency in monitoring and
reviewing risks throughout a project lifecycle.
Practical steps to Goal Actions
achieve this (for each
goal – list at least two
goals)

Improve risk • Conduct a

identification and training session
assessment on risk
categories and
assessment
techniques.
• Assign Daniel a
real-time project
risk assessment
task.

Develop risk • Provide case

evaluation and studies of past
treatment skills project risks
and discuss risk
treatment
strategies.
• Guide Daniel in
creating a risk
action plan for
an ongoing
project
 Schedule of Meetings: Frequency: Bi-weekly (Every 2 weeks)
Duration: 1 hour per meeting
Mode: Virtual or in-person, depending on
convenience

Signature of Daniel Streep Signature of Umar Shahid

Mentee: Mentor:
Date: 8-08-2025 Date: 8-02-2025

b). Based on the case study, you will meet with the project manager to discuss the
plan and provide a first mentoring session.

• Make sure the project manager has a copy of the mentoring plan.
• Your mentoring session should take 20 minutes.
This will be completed in class time. Your assessor can provide
you with more details at this step. Make sure you follow the
instructions above and meet the timeframes allocated.
• Identify at least two activities that the project manager can
complete to develop his risk management skills following the
session (e.g. research industry best-practices for risk treatment
etc.).
• During the mentoring session, you are required to demonstrate
effective communication skills including:
• speaking clearly and concisely
• using detailed language to provide information
• asking questions to identify required information
• using active listening techniques to confirm
understanding

Assume that a period of time has passed, and the program is running. It is now the time (as
agreed in at the stakeholder meeting in to monitor and assess risk.

Mentoring Session Plan

Mentee: Daniel Streep (Administration Manager)

Mentor: Umar Shahid

Duration: 20 minutes

Objective: Support Daniel in developing risk identification, evaluation, and treatment skills to improve
his role in program risk management.

Session Agenda

Introduction (5 mins)

• Greet Daniel and provide an overview of the mentoring plan.

• Discuss the importance of risk management in the Leadership Development Program.
• Ensure Daniel has a copy of the mentoring plan.

Risk Identification & Assessment (5 mins)

• Explain how risks are classified (potential, actual, and residual risks).
• Use examples from the Leadership Conference and E-book Project to illustrate risk assessment.
• Ask Daniel: "What risks do you think have the highest impact in our program?"

Risk Evaluation & Treatment Strategies (5 mins)

• Provide an overview of risk prioritization and treatment methods (avoidance, mitigation, transfer,
acceptance).
• Assign Daniel a real-time risk evaluation task using the current risk register.
• Use active listening to confirm his understanding.

Monitoring & Review (5 mins)

• Introduce Daniel to real-time risk tracking tools (e.g., cloud-based risk register).
• Explain how bi-weekly meetings will be used to monitor risks.
• Ask Daniel: "How do you think we can improve our risk tracking process?"
• Summarize key takeaways and encourage Daniel to ask any final questions.

Post-Session Activities for Daniel

1. Research Industry Best Practices – Daniel will study ISO 31000:2018 Risk Management
Guidelines to deepen his understanding of risk frameworks.
2. Analyze a Previous Project Risk – Daniel will review a past risk scenario within the company and
present how it was handled and what could have been improved.

Communication Techniques Used During the Session

Speaking Clearly and Concisely: Used structured explanations and real-world examples.

Providing Detailed Information: Explained risk treatment strategies in depth.

Asking Questions: Engaged Daniel by asking open-ended questions to check his understanding.

Active Listening: Repeated key points, paraphrased responses, and encouraged feedback.

• Assess project and program risk-management outcomes.

a). Review the program progress and draft an email to relevant program
stakeholders requesting program updates
Attach your draft email to this section

Subject: Request for Program Risk Management Updates

Dear Daniel Streep, Donna Chisholm, and Erin O’Donnell,
I hope you are all doing well. As part of our ongoing risk management process, I am
conducting a program progress review to assess the effectiveness of our risk
mitigation strategies and identify any new or emerging risks.

I’d love to hear your updates on the risks you’ve been managing. Can you share:

• What’s the current status? Have any new risks emerged?

• Are the mitigation steps we discussed working as expected?
• Any challenges or recommendations for improvement?

Challenges & Recommendations: Are there any obstacles affecting risk

management, and do you have any suggestions for improvement?
Your feedback will help ensure that our risk management strategies remain
proactive and aligned with program objectives. Please send your update by 8-feb-
2025.
Let me know if you need any assistance. Looking forward to your response.
Best regards,
Umar Shahid
Program Risk Manager
Grow Management Consultants

b). Summarise program progress

How have projects in the program progressed?
Identify at least two different variances to desired outcomes that have actuated
risks.
Perform impact analysis for each identified variance
What is the impact of the variance over time?
How does the variance impact the program objectives?
What should be done to correct the impact of the variance (what remedial action is
required)?

Proposed Remedial
Variances/Challenges Impact Analysis
Actions

• Develop a
client
Without a clear questionnaire
understanding of to measure
attendee expectations, expectations
Unclear expectations the event may fail to and
from Leadership meet client needs, satisfaction.
Conference attendees resulting in • Use feedback
dissatisfaction and to tailor
lower attendance in conference
future events. content and
improve future
events.

• Measure and
assess
environmental
Workshop attendees impact of
have expressed current
concerns about workshop
excessive resource practices.
High paper usage in • Transition to
usage, which may
workshops and digital materials
damage the
sustainability concerns
company's and implement
sustainability a sustainability
reputation and policy.
increase costs. • Seek input from
an external
sustainability
consultant.
 Impact of Variances Over Time
• Unclear conference expectations may lead to decreased participation in
future events, affecting revenue and reputation.
• Sustainability concerns can result in negative client perception, potential
regulatory challenges, and increased costs.

Impact on Program Objectives

• Customer Satisfaction: Failure to meet client expectations can impact future
sales and service demand.
• Operational Efficiency: Poor resource usage and overworked staff can
reduce program effectiveness and profitability.

Remedial Actions to Correct Variances

• Conference: Collect attendee input early and adjust content accordingly.

• Workshops: Implement a paper reduction strategy and consult

sustainability experts.

• Initiate risk responses to achieve program objectives.

a). Request authorisation for the risk responses to be actioned

Attach your draft email to the CEO in this section

b). Initiate a risk response for each variance

Action the authorised remedial actions.
Attach proof of how you initiated a risk response for each variance.
Attach proof of your updated Risk Management Plan.
a) Draft Email to CEO – Request for Risk Response Authorization

Subject: Approval Request: Implementation of Risk Responses for Leadership

Conference & Workshops

Dear CEO,

I hope you are doing well. Following our stakeholder meeting, I have assessed
current program risks and propose the following actions for your approval to ensure
program objectives are met:

1. Unclear Attendee Expectations for the Leadership Conference

a. Proposed Action: Develop and distribute a pre-event
questionnaire using SurveyMonkey to collect attendee
expectations and feedback.
b. Objective: Align conference content with client needs to improve
satisfaction and engagement.
c. Responsible Person: Daniel Streep (Administration Manager)
2. Sustainability Concerns in Workshops
a. Proposed Action: Conduct an assessment of resource usage,
followed by transitioning to digital learning materials.
b. Objective: Improve sustainability practices and reduce costs while
maintaining operational efficiency.
c. Responsible Person: Donna Chisholm (Operations Manager)

I am requesting your approval to proceed with these risk responses. Please

confirm at your earliest convenience so that we can begin implementation.

Thank you for your support in ensuring the success of our program. Let me know if
you require any additional details.

Best regards,

Umar Shahid

Program Risk Manager

Grow Management Consultants

b) Initiate Risk Response for Each Variance

Once CEO approval is received, the following risk response actions will be taken:

For Leadership Conference (Daniel Streep – Administration Manager):

• The pre-event questionnaire will be created and distributed to all

attendees.
 • Survey responses will be collected and analyzed to refine conference
content.
• Proof: A copy of the survey questions and the email sent to attendees.

For Sustainability in Workshops (Donna Chisholm – Operations

Manager):

• The resource usage assessment will begin to determine excessive paper

use.
• Workshop materials will transition to digital formats to reduce paper
waste.
• Proof: Sustainability assessment report and updated workshop material
formats.

• Identify and document residual risk.

Draft an email to a relevant program stakeholder (e.g. the CEO) and:

• Analyse and recommend lessons learned for future program risk
management. Document the risk-management outcomes
(What was achieved? / Were the objectives met? /What went wrong? /What was
successful?
• Identify and explain at least one residual risk at project completion and
transfer its liability.
Attach the draft email to this section.

Subject: Final Program Risk Review & Next Steps on Sustainability Risk
Management

Dear CEO,

I hope you are doing well. As we conclude the Leadership Development

Program, I am providing a final risk assessment summary, highlighting lessons
learned, key risk-management outcomes, and an identified residual risk that
requires further action.

Risk-Management Outcomes

What Was Achieved?

• Successfully identified and mitigated key risks related to conference

expectations and workshop sustainability concerns.
• Improved stakeholder engagement through structured risk discussions and
bi-weekly monitoring meetings.
 ⚠ Challenges Faced:

• Some risks, such as delays in risk tracking adoption, required additional

training for staff.
• Not all attendees provided conference feedback, limiting full assessment of
event satisfaction.

Residual Risk Identified

Residual Risk: Incomplete Stakeholder Participation in Risk Monitoring

• Despite regular meetings, some stakeholders did not consistently update

the risk register, leading to gaps in real-time risk tracking.
• If not addressed, this could result in delayed responses to emerging risks
in future programs.

Liability Transfer & Recommendations

Responsible Party: Risk Manager & Program Coordinator

Recommended Action:
1. Implement mandatory risk training for all stakeholders before project
initiation.
2. Use automated reminders and tracking tools to ensure timely risk
updates.
3. Include risk compliance KPIs in performance reviews for accountability.

By implementing these improvements, we can ensure a more structured and

proactive approach to risk management in future programs. Please review and
advise on any further actions required.

Best regards,

Umar Shahid

Program Risk Manager

Grow Management Consultants

• You have now completed Part Two of your Assessment.

Make sure you have answered all questions, ensuring you have also submitted all
assessment components. If not sure, we recommend you re-read the assessment
requirements before submitting.
Appendix One: Case Study

Grow Management Consultants

Grow Management Consultants specialises in leadership consultancy. It has been operational for five
years. The company offers a range of services to assist companies to assess leadership behaviour of
existing managers and performance metrics. The leadership program consists of:

• leadership conference

• professional development workshops

• an E-book.
The objectives of this program align with Grow management consultant’s strategic goals and objectives
(outlined in the Strategic Plan). The specific objectives are:
• Achieve profits of at least 10% per annum.
• Customer-centred practice, with a focus on meeting their total needs for high-
quality management.
• Strengthen the skills of our people, to better support customers.
Each year the company runs a Leadership Conference in October. Daniel Streep, the Administration
Manager is responsible for organising this year’s Conference. Dan has been responsible for the
Conference for the last two years. The speakers who are invited are industry and academic leaders who
are well known and respected. Most of them rarely speak in public, which means that the Conference is
always well attended. It has shown a small profit every year it has been run.
The company offers regular professional development workshops on all aspects of leading and managing
staff. The workshops are conducted every 3 months in Sydney, Brisbane and Melbourne, where they also
double as networking events. The workshops are also offered to businesses, who run them for their
management as part of their ongoing education programs. In 2020/2021, the company ran a total of 36
workshops. The Operations Manager, Donna Chisholm is responsible for organising and developing all
the workshops.
The workshops are the principle means of advertising for the company’s consultancy services, where
most of Grow Management Consultant’s income is generated. The senior consultants run the workshops.
They, and their assistants (who also work as consultants), then use the contacts generated there to get
commissions to carry out management-level assessments and projects for the company. Donna co-
ordinates the consultants with the workshops.
The company has also produced an E-book Business Growth Leadership Techniques. The E-book has
had reasonable sales, but these have been restricted to Conference and workshop attendees, where they
have been well received. Several senior consultants have also expressed interest in writing an eBook in
their area of expertise. The eBook project that was developed was led by Erin O’Donnell, who has been
the company’s Marketing Manager for three years. The eBook was identified as a company asset that
could generate more income with more effective marketing, and Erin was appointed the eBook Project
Manager.

The new CEO wants you to ensure the risk management is built into the program approach and has
therefore also asked you to plan program risk management.

Information relevant to Section 1 of the Project Portfolio

The help you get started; the CEO has forwarded a summary of the feedback from stakeholders involved
in program risk management to date:
• Risk Management Plan needs to be very clear and comprehensive
• Use a range of risk management tools and techniques
• Involve stakeholders early in the risk management process
• Prioritise risks
• Carefully analyse risks to determine appropriate risk feedback.
• Monitor risks carefully as they can change.
Your risk management plan has been approved by the CEO and all stakeholders are on board and
excited about the benefits that the program will bring to the organisation.
Dan Streep approaches you. He asks you if it would be possible to develop a mentoring relationship with
you as he is interested in learning more about program risk management and moving into program role in
the future with a particular focus on program risk management which reflects his area of interest. He
would also like to know more about program risk management generally, as well as how to identify
program risks and analysis, evaluation and treatment of risks in the context of program management.
You speak to the CEO about this, and the CEO approves the mentoring relationship.

Information relevant to Section 2 of the Project Portfolio

Time has passed and you would like to review the project progress. In response to an email you sent, you
received the following updates:
Dear [your name]
Thank you for your email. I have been monitoring the risks that were assigned to me and am always on
the lookout for any new potential risks. Thank you too for your ongoing mentoring, I have benefitted from
the sessions.
The Leadership conference planning is going well – and we’re on track to having everything ready to go.
We are still not entirely sure of what the conference attendees expect from the conference. We need to
make sure we deliver to meet expectations.
Kind regards
Daniel Streep

Dear [your name]

Thanks for checking. I’ve had positive feedback about the actual workshops from everyone attending our
workshops. However, many of the attendees have expressed their concern about our resource usage.
They say there is a lot of paper wasted and a few have commented about our sustainability practices. I’m
not too sure how to address this feedback.
Kind regards
Donna Chisholm

Dear [your name]

The E-book is progressing very well. The content has been developed and is almost ready to be
launched. Some of the administrative staff have been under a lot of pressure working many extra hours.
The strain is starting to affect the quality of their work. I think we need a dedicated staff member to assist
in the administration of the E-book.
Cheers,
Erin O’Donnell

You have decided to respond to the variances in program progress as follows:

Variance/Challenge Remedial action

Unsure of client expectations for leadership Develop a client questionnaire that can be
conference. used to measure client expectation and
satisfaction.

Workshops are not using resources optimally. Measure the company’s environmental
sustainability and resource usage,
commencing with the head office location.

E-book staff overworked and quality is thus Create a job description for a new
affected. administrative role to assist in program
administration (to free up the time for the
existing staff to concentrate on the E-book
administration).
You requested permission from the CEO to proceed with the remedial action. His response was as
follows:

Dear [your name]

Thank you for the thought and effort you’re putting into managing the program risk to achieve our
objectives.
I agree with your risk responses, however the workshop’s environmental resource usage is a larger issue
and I would like to give it some more thought. I think we need to seek advice from an external consultant.
Please continue with the other two actions. I recommend using a free survey tool (such as
SurveyMonkey) for the questionnaire. Extend the questionnaire to all aspects of the program – we can
send it to all our clients. Also, make sure you use our business Job Description Template when creating
the job description. This role should assist in general program administration to free up time for another
staff member to focus on the e-book.
Kind regards
CEO

Information relevant to section 3 of the Project Portfolio

The program has been completed. The organisation’s profit margin is on track to achieve the desired
10%. A recent staff survey to measure staff satisfaction levels produced the following results:

What do you like most about working for this organisation?

The people I work with and the people I work for.
The goal-oriented atmosphere and the drive of the company to grow.
Seeing everyone achieve their goals.
The feeling that what I do on a day-to-day basis has a direct impact on our company and its
success.
That there is always something new and exciting in the works; everyday there is an effort to make
things better for the company and the clients.
Commitment to training and professional development.
What do you like least about working for this organisation?
Unstructured performance review.
Not enough training.
Irrelevant training – the training I recently completed in management did not help me to do my job,
I would have preferred on the job training.
Not enough communication between staff and management.
Not rewarded for my efforts.
Asked to do things above and beyond my job description.
Not recognised for efforts.

What causes you the most stress or frustration at work?

Disorganised processes, not consistent with managerial decisions.
Too much work.
Not always clear what my role is.

If you were the CEO of this organisation, what would you do differently?
I would set clearer goals and rewards for my staff.
More staff participation in the meetings.
Lay out a vision, give clear expectations and job descriptions to each person and "let go" so the
business runs in an efficient manner as possible.
Give timely and effective feedback.
Employ more women in project positions to add diversity to the organisation.
On the job training is most beneficial so I would focus on this.
What is it about this organisation that causes you to give more than what’s expected
(or necessary to keep your job)?
I really connect with the vision of the company.
I want to see the company succeed.
I want to keep my job.
The company is growing, I’ve been able to transition into a new managerial role.

What about this organisation causes you to withhold an extra effort?

My specific role within the company does not tap into my full potential.
I feel I am unchallenged here and therefore I don't feel that I am working as hard or trying as
hard as I could be.
Seeing a lack of effort from others.

What gets in the way of teamwork and/or cooperation in this organisation?

People who do not make the effort to find out about the company and its services
and procedures.
Procedures that are set up for very good reasons, but not followed.
Managers that are not available when you really need them because they are often in meetings.
Meetings are important, but so is supporting your team in every way that you can.
There can be an “us versus them” mentality, I’ve found this with some staff members who have
been promoted to senior roles.
 Lack of clearly defined projects.
Lack of interconnected across projects.
What could be done to improve teamwork and cooperation?
People need to be trained properly and by a manager, so that they can learn the proper
procedures and be encouraged to take notes for future reference. This will also allow the
manager to see the employees’ progress (or lack thereof).

The three-month probation period to determine whether or not the person will fit in with the team
and be able to grow with the company. The three-month probation is not being used.
Better communication and cooperation throughout the whole company.
Better communication.
Better project plans and progress reporting.

The Leadership Conference took place and client expectations were met. The following comments were
received:
• Great conference, excellent communication before the conference and my expectations were
exceeded. Great job!
• Helpful conference thanks – but I think you should consider sustainability – there was way too
much paper wasted.
• This was a worthwhile use of my time, thank you. Next time, think about smaller details such as
access to device charging stations and recycling bins.
All workshops were also completed as planned.
A new program administrator was appointed, which helped the staff working on the E-book to reduce their
workload and improve the quality of their outputs. The following performance reviews were done for the
E-book administration staff:

Name: Janie Chaplain

Position: Administration officer

Workhours review: Janie worked 10% overtime during this review period. However, after a new
staff member was appointed, her weekly work hours reflected no overtime.

Work output review: Janie worked mostly on the E-book for this review period. She frequently made
small typing or operational errors when working overtime. Her recent work has been of excellent
quality.
Professional development requirements: Training is required to improve technical ability and
improve resource usage.

Name: Johan Jorg

Position: Administration officer

 Workhours review: Johan worked 15% overtime during this review period. However, after a new
staff member was appointed, his weekly work hours reflected 2% overtime.
Work output review: Johan worked mostly on the E-book for this review period. He frequently made
small technical errors when working overtime. His recent work has been of excellent quality.

Professional development requirements: Training is required to improve his research skills.

You sent a survey to the program managers to obtain their input on how risks were managed. The results
are shown below:

CEO Operations Marketing Administration

Manager Manager manager
Was my Yes Yes Yes Yes
communication
clear and
accurate?

Did you Yes Mostly Mostly Yes – Mentoring

understand your helped
responsibilities in
the risk
management
process?

Do you agree Yes No – Yes Yes

with the sustainability is
implemented risk important and
responses? should have been
prioritised

Was the remedial Yes Still waiting for a Yes Yes

action effective? sustainability
assessment to be
authorised
What would you More regular risk Include risk Not too sure Mentoring for
do differently? meetings management as everyone
an agenda item
in weekly team
meetings
Are there any Resource usage Resource usage Resource usage Resource usage
residual risks
remaining?
To complete the risk management administration, you have decided to email the CEO. In your email, you
thank them for completing the survey, summarise the overall program outcomes and transfer the liability
for the residual risk to him.
Subject: Final Program Risk Review & Residual Risk Transfer

Dear CEO,

I hope you are doing well. Thank you for taking the time to complete the program risk management
survey. Based on stakeholder feedback and final program assessments, I would like to provide a
summary of the program outcomes and transfer the residual risk liability to you for further action.

Program Outcomes & Risk Management Summary

Leadership Conference: Successfully completed, with positive client feedback. Attendees’

expectations were met and communication was clear. However, some participants raised concerns about
sustainability, particularly excessive paper usage.

Workshops: Delivered successfully, but resource usage concerns were frequently raised by attendees.
A sustainability assessment was requested but is yet to be authorized.

E-Book Project: The new Program Administrator significantly reduced workload pressure, leading to
improved staff performance and higher quality outputs.

Risk Responses & Effectiveness: Most risk responses were successful, except for the sustainability
assessment, which remains pending. Stakeholders agree that resource usage should have been
prioritized as part of the risk mitigation plan.

Residual Risk Identified & Liability Transfer

Residual Risk: Unresolved Sustainability & Resource Usage Issues

• While the program achieved its main goals, one issue remains: sustainability. Clients raised
concerns about excessive paper waste at events. If ignored, this could increase costs, affect our
brand reputation, and even lead to compliance challenges as environmental regulations become
stricter. Addressing this now will prevent long-term setbacks. A structured sustainability policy is
essential to maintain client trust and long-term business viability.

Recommended Action:

• Authorize a comprehensive sustainability assessment to review current resource usage and

identify eco-friendly alternatives.
• Implement company-wide sustainability policies for future conferences and workshops.
• Assign an external consultant to guide the transition toward sustainable practices.

Sustainability concerns impact all programs, so I suggest we integrate clear environmental goals into our
strategy. To move forward, I’m assigning responsibility for this risk to you. We should consider launching a
sustainability assessment and a resource optimization plan. Let me know how you'd like to proceed.
Thank you for your continued support in ensuring a strong risk management framework for our
programs. Kindly, do let me know if you need any further information.

Best regards,

Umar Shahid

Program Risk Manager

Grow Management Consultants

 The pages that follow from this point will be
completed by your Assessor.

Record of Assessment
To be completed by the unit Assessor

Assessment Details

Student Name

Student Number

Unit of Competency BSBPMG632

Assessor Name

RTO Campbell Institute

Assessor Checklist
To be completed by the unit Assessor
Assessment Activity Satisfactory Not Yet Satisfactory

Assessment Task 1: Knowledge Questions

Question 1 ☐ ☐

Question 2 ☐ ☐

Question 3 ☐ ☐

Question 4 ☐ ☐
 Question 5 ☐ ☐

Question 6 ☐ ☐

Assessment Task 2: Project Portfolio

1. Prepare for program risk management. ☐ ☐

2. Consult with relevant stakeholders regarding

☐ ☐
program risk management planning.

• Presentation (stakeholder meeting) ☐ ☐

• Develop a Risk Management Plan. ☐ ☐

3. Mentor and support a staff member ☐ ☐

4. Review Program progress: ☐ ☐

• analyse potential risk responses ☐ ☐

• conduct impact analysis ☐ ☐

• analyse risk responses to achieve

program objectives in dynamic risk ☐ ☐
environments

5. Initiate risk responses to achieve program

☐ ☐
objectives.

6. Identify and document residual risk. ☐ ☐

-Review and analyse program outcomes ☐ ☐

Results Record
Final assessment results

Result

Task Type Satisfactory Not Yet Satisfactory Did not submit

Assessment Task 1 Knowledge questions S NYS DNS

Assessment Task 2 Project Portfolio S NYS DNS

 Overall unit results C NYC

Feedback to Student

Assessor’s signature Date signed

Complete this section below only if reassessment is required

Reassessment due date

Reassessment submission
date

After reassessment, the student is: ☐ Competent ☐ Not Yet Competent

Assessor’s signature Date signed