RESUME
I am a hard-working, reliable, and energetic person with extensive background in customer service,
which has helped me to develop my communication skills and multitasking abilities. I consider myself a
responsible and integral person in my work, always looking to improve my performance in order to
contribute to the overall success of the company and continue to grow personally and professionally.
In addition, I'm a committed and honest person, with a strong sense of duty and passion for the things
I do, always giving the best of myself to obtain excellent results.
PERSONAL INFORMATION
NAME: Isabella Amaya Ávila
ID: 1001973111
DATE OF BIRTH: April 14th,2002
PLACE OF BIRTH: Cartagena, Bolívar
ADDRESS: Los Alpes, calle 31 k 71-36 edificio alto de
los Alpes. Cartagena, Bolivar
PHONE: 3015398974
E-MAIL: Isabellaamaya2002@gmail.com
STUDIES
Primary school: Colegio nuestra señora de la Candelaria
Highschool: Instituto Sigmund Freud
University: Centro colombo americano y Fundación universitaria colombo
internacional (administración de empresas turísticas y
hoteleras
actualmente.)
Foreign Language: English – B2
Certified: Centro Colombo Americano.
Cartagena – Colombia, sector cuatro vientos
WORK EXPERIENCE
COMPANY: Lean solutions group
POSITION: Warehouse operational representative
JOB DESCRIPTION: building, updating and managing the life of a Warehouse load, escalate
to WH team, brokers & reps for loads with issues or charges dispute, requesting final
charges & sending update rate cons to Warehouse, updating prebill for HCRP, smartpool,
TRAC and SACP charges comparing in and outdate of many containers of dray loads,
building and Booking drayage loads.
IME WORKED: September 05 2023 - currently
COMPANY: Lean solutions group
POSITION: Track and trace representative
JOB DESCRIPTION: Responsible for tracking assigned loads, track and trance freight
movements from origin to destination, Clarify loads requirements with Carriers, confirming
drivers have proper information, change the load status, handle customer issues according to
their standard procedures or escalate them if needed
IME WORKED: June 29, 2023 - September 01 2023
COMPANY: Teleperformance
POSITION: Bilingual Agent -Product Tracing
JOB DESCRIPTION: Responsible for tracking assigned loads, directing the flow of packages
from preparation to shipment, using software to track, check, prioritize and route orders.
Management of all documents necessary to house load and resolve issues related to
shipped orders to provide excellent service.
TIME WORKED: February 27, 2023 – May 30, 2023
COMPANY: Teleperformance
POSITION: Bilingual Agent - Customer Care
JOB DESCRIPTION: In charge of customer service in different campaigns. Experienced in
problem solving, resolving user inquiries, recommending solutions and guidance for better
customer retention.
Monitor and train staff in order to obtain excellent results.
TIME WORKED: October 27, 2021- December 30, 2022
FAMILY REFERENCES:
FULL NAME: Claudia Liliana Álzate Orozco
POSITION: Administrator
PHONE: +57 3128132721
FULL NAME: Jorge Augusto Alzate Orozco
POSITION: Independent
PHONE: +57 3173726723
PERSONAL REFERENCES:
FULL NAME: Sara Alejandra Quintana Davila
POSITION: Trainer
COMPANY: Lean Solutions Group
PHONE: +57 300 2280039
FULL NAME: Carlos Alberto Villalba
POSITION: Civil Engineer
COMPANY: Independent
PHONE: +57 3004862848
Isabella Amaya Ávila
c.c. 1001973111- Cartagena.
