+ 8178668128
Senior Manager New Delhi-110077
Date of Birth: 27-02-1982
To secure an Associate Director role in eCommerce Operations within a dynamic E-Commerce organization. Seek to leverage
extensive experience in supply chain management, warehouse operations, and team leadership to drive operational excellence,
optimize logistics, and enhance customer satisfaction. Proven ability to streamline processes, reduce costs, and ensure timely order
fulfillment. Passionate about the E-Commerce industry and eager to contribute to growth and success.
Professional Summary Soft Skills
Successfully managed end-to-end operations for large-scale warehouse Communication Leadership
facilities.
Designed and implemented new operational processes leading to increased Problem-Solving Teamwork
efficiency. Analytical Skills Time Management
Reduced order cancellation rates and improved overall customer satisfaction.
Collaborated with cross-functional teams to optimize logistics and supply chain Adaptability Negotiation
operations. Decision-Making
Experienced in managing teams of over 100 employees, fostering a positive and
Process Improvement
productive work environment.
Awarded for exceptional performance and contributions within a fast-paced E-
Commerce environment. Technical Skills
Proven ability to analyze data and leverage insights to enhance operational
efficiency and customer experience. Inventory Management
Skilled in inventory management, warehouse management systems, and order Warehouse Operations
fulfillment processes. Supply Chain Management
Adept at developing and implementing standard operating procedures (SOPs) to E-Commerce Operations
ensure operational consistency and efficiency.
Logistics Management
Proven ability to negotiate with vendors, manage budgets, and control costs.
Order Fulfillment
Last-Mile Delivery
Career Timeline SOP Implementation
Data Analysis
Sep 2024 - Present Senior Manager - Operations
Dealshare Vendor Management
Nov 2021 - Aug 2024
Manager-Operations
Community Innovations Pvt Ltd (City Mall). Core Competencies
Jan 2020 - Nov 2021 Processing Centre Manager Operational Excellence
Rivigo Services Pvt Ltd Supply Chain Optimization
Transhipment Manager Team Leadership & Management
Nov 2018 - Dec 2019
Rivigo Services Pvt Ltd Process Improvement &
Implementation
Dec 2017 - Nov 2018 Warehouse Manager
Data Analysis & Performance
The Ultimate Traveling Camp Pvt. Ltd.
Management
Sep 2014 - Apr 2017 Team Leader of Operations
Myntra Designs Pvt. Ltd.
Certifications
Sep 2012 - Nov 2014
Operation Manager
Linfox Logistics One year Diploma In Computer
Software
May 2007 - Apr 2012 Warehouse Manager
Indo Arya logistics
Asst.Manager- Dispatch Education
Jan 2005 - Feb 2007
AVA MERCHANDISING PVT.LTD
Master of Business Administration
Feb 2004 - Jan 2005 SUPPLY CHAIN EXECUTIVE Punjab Technical University, Jalandhar
AMARTEX INDUSTRIES LIMITED (Punjab)
2008 - 2010
Work Experience Bachelor of arts
Allahabad university
Sep 2024 - Present
2000 - 2003
Senior Manager - Operations
Dealshare (Lucknow) Hobbies
Spearheaded the implementation of robust inventory control mechanisms
across all hubs and spokes, ensuring optimal stock levels and minimizing Travel Technology E-Commerce
stockouts.
Logistics
Successfully enforced stringent safety and hygiene protocols, cultivating a
culture of safety and efficiency across all operational facilities.
Drove strict adherence to Standard Operating Procedures (SOPs) Achievements
throughout the organization, ensuring operational consistency and high-
quality standards. Awarded "Best Employee" in
Strategically selected locations for new hubs and spokes, considering cost- recognition of exceptional contributions
effectiveness, turnaround time (TAT), and market accessibility to optimize and performance at Myntra in 2015.
logistical efficiency and customer satisfaction.
Leveraged data-driven insights derived from order fulfillment analysis to identify and address last-mile delivery challenges,
enhancing customer experience and satisfaction.
Nov 2021 - Aug 2024
Manager-Operations
Community Innovations Pvt Ltd (City Mall).
Successfully led and managed a high-performing team of 467 employees, providing effective guidance, motivation, and regular
performance feedback to maximize productivity and achieve operational targets.
Strategically designed the warehouse layout to optimize space utilization and streamline inbound and outbound logistics,
resulting in improved operational efficiency and reduced processing time.
Successfully managed the entire warehouse process encompassing picking, packing, dispatch, and B2B order fulfillment,
ensuring timely and accurate order processing and enhancing customer satisfaction.
Implemented a robust inventory management system, conducting regular stock takes and meticulously reporting
discrepancies to upper management, resulting in increased inventory accuracy and minimized stock losses.
Proactively analyzed critical operational data, including quality complaints and pilferage reports, to identify improvement
areas and implement corrective actions, effectively mitigating potential risks and enhancing process efficiency.
Jan 2020 - Nov 2021
Processing Centre Manager
Rivigo Services Pvt Ltd (Indore, Madhya Pradesh)
Successfully fostered a culture of excellence by implementing a reward and recognition program, acknowledging and
motivating top performers, leading to increased morale and productivity.
Successfully managed end-to-end B2B logistics operations for a large-scale processing center, encompassing last-mile
delivery, first-mile pickup, and a throughput of over 100 business customers daily.
Implemented rigorous financial controls, encompassing monthly freight cost reporting, petty cash audits, and daily expense
tracking, ensuring financial transparency and accountability.
Developed and implemented new Standard Operating Procedures (SOPs) to optimize workflows, enhance employee
efficiency, and drive overall productivity improvements.
Analyzed key performance indicators (KPIs) on a weekly and monthly basis, proactively identifying areas for improvement
and implementing effective solutions to optimize operational performance.
Nov 2018 - Dec 2019
Transhipment Manager
Rivigo Services Pvt Ltd (Gurgaon, Haryana)
Managed vendor relationships to ensure timely availability of resources, optimized performance, and fostered a collaborative
working relationship.
Successfully planned and executed daily operations for a high-volume Processing Center Hub, ensuring seamless workflow
and timely processing of shipments.
Managed Middle Mile operations for a large geographical region (North India), optimizing transportation routes and
schedules to ensure on-time deliveries.
Successfully negotiated and onboarded short lanes vehicle vendors at competitive rates, establishing a cost-effective and
efficient feeder connectivity network (Delhi-Haryana-Punjab-Himachal-Jammu) to optimize delivery routes and reduce transit
times.
Provided comprehensive process training and ensured strict adherence to Standard Operating Procedures (SOPs) at all
times, maintaining operational consistency and high-quality standards.
Achievements:
Successfully achieved 100% TAT (Turnaround Time) for all shipments by ensuring timely haul placement and dispatch,
exceeding customer expectations for delivery speed and reliability.
Dec 2017 - Nov 2018
Warehouse Manager
The Ultimate Traveling Camp Pvt. Ltd.
Provided comprehensive support to the Head of Department (HOD) in all aspects of inventory management and warehousing,
contributing to the overall efficiency and effectiveness of the department.
Successfully managed a team of logistics and warehousing professionals, ensuring smooth operations and timely fulfillment
of orders.
Collaborated effectively with customs authorities to obtain timely clearance for imported goods, ensuring adherence to import
regulations and minimizing delays.
Implemented efficient inventory management practices to maintain optimal stock levels, minimize stockouts, and reduce
storage costs.
Sep 2014 - Apr 2017
Team Leader of Operations
Myntra Designs Pvt. Ltd.
Successfully led and managed a team of 100+ employees in the processing and dispatch department, ensuring adherence to
Service Level Agreements (SLAs) for timely order processing and dispatch.
Successfully minimized order cancellation rates by proactively addressing key challenges such as short inventory, product
mismatches, incorrect deliveries, and shipping delays, resulting in improved customer satisfaction and retention.
Implemented a rigorous quality control (QC) process for all outgoing products, ensuring 100% compliance and minimizing
returns due to quality issues.
Ensured seamless warehouse outward operations, including packing, quality control, sorting, and dispatch, adhering to strict
Standard Operating Procedures (SOPs) to maintain operational efficiency and high-quality standards.
Sep 2012 - Nov 2014
Operation Manager
Linfox Logistics
May 2007 - Apr 2012
Warehouse Manager
Indo Arya logistics
Jan 2005 - Feb 2007
Asst.Manager- Dispatch
AVA MERCHANDISING PVT.LTD
Feb 2004 - Jan 2005
SUPPLY CHAIN EXECUTIVE
AMARTEX INDUSTRIES LIMITED
