Harshil Bhatt

[email protected] | +91 9978440914 |

Ahmedabad | INDIA

OBJECTIVE EXPERIENCE
SHREE MARUTI COURIER SERVICE PVT.LTD.
To achieve & sustain career height
by continuous efforts put forth in JUN, 2020 – TILL PRESENT
striving for excellence. ENTERPRISE SALE - DIRECT PARTY – PAN INDIA SPOC
• Responsible for handling and controlling company
SKILLS Direct Party clients over 2500+ and manage their
queries in coordination with sales persons and PAN
• Microsoft Office – Suite, India channel partners.
Office 365 • Responsible for providing feedback to Management for
• CCNA, MSCA, Red hat DIRECT PARTY revenue growth.
Linux 6 • Responsible for prepared Revenue report for all DP clients of
• PC Hardware, Network Sales, representing the report summary to Management
• Team Leader / Project with improvisation where needed.
Leader • Responsible for create new DP client code, manage their
compliance, update their Rate card and monitor that system
LANGUAGES will capture rate as per client agreement.

• English - Advanced Reliance Industries Limited

• Hindi - Advanced Apr 08, 2019 – May 15, 2020
• Gujarati - Advanced Project Leader – Server, EUSS, Network & Instrument (Under HP Project)
• To prepare Shift Schedule in order to manage Shift according to
AWARDS & RECOGNITIONS site requirement with Sever & Network having 24*7 support and 6
AM to 10 PM for EUSS support from Monday to Sunday including
• Awarded “Employee of the public holiday and also Manage Proxy resource requirement with
Quarter – Q1- 2017” in back-office team for leave management of existing resources for
Vodafone as “Most sustain shift time to ensure that the communication is effective
Appreciation received and correct.
from users” • Maintain SLA in plant environment with Normal, Critical & Super
• Awarded “Employee of the Critical category as per customer & client agreed & maintain 100%
Quarter Q3 –2013” in compliance (includes AV, Avamar, DLP, Websense) in all laptops
Vodafone as “Maximum and desktops.
Positive CSAT Received
• Provide support for 1500+ assets including desktops & laptops
from users”
include hardware failure for AMC support and call log with HP for
• Awarded “IBM Team – warranty machine.
May 2015” in Vodafone as
• Maintain Stock requirement as per BOQ defined by customer and
“Successfully Completed
client and update regularly to back office for replenishment of
VDI Migration”
new stock.
• Provide Support to RIL English, Gujrati medium school includes
Certifications desktop, server & Network to be functional which is located
outside plant environment with existing resources.
• ITIL V2011 Foundation in • Provide Field Support & Remote support in plant as per user’s
Jun 16. incidents & also prepared MIS report for Field vs. Remote call,
• Completed Hardware, CSAT Achievement, top call contribution with different category.
Networking & Server
configuration course in IIHT.
 Vodafone Shared Services Limited
LINKED IN Dec16, 2011 – Mar 31,2019
Senior Technical Support Engineer (Under IBM Project)
linkedin.com/in/harshil-bhatt- • Handling of daily Hardware, Software, and Network &
1b480a53 Application calls and provide solutions as per user’s
query.
• Taking care of VVIP user’s calls & their issues on high
priority.
• Update Windows Patch, Safe boot and Bit locker Drive
encryption issues.
• Business Continuity Plan (BCP) SPOC for Mumbai & Baroda
location in case of any disaster occur in premises and also main
BCP systems in ready conditions with 24*7.
• Implementing of Video Conferencing between different
locations using Polycom & Skype Software and also SPOC of VC
& Webcast held in our premises.
• Using IBM BMC Remedy ticket tool - resolve users query as per
agreed SLA.
• Preparing and publishing Various MIS reports and PPTs as per
client requirement.

Priya Forms & Computer Services

Jul 12, 2010 – Dec 13,2011
Hardware & Network Engineer
• Work as a Field Engineer
• Assembling old & new computer
• Installation OS Win98, Win XP, Win Vista, Win 7, Win8 & Red
hat Linux 6
• Basic troubleshooting of LAN

EDUCATION
Bachelor in Commerce (2008 - 2009)
Percentage –59%
HSC, YEAR 2006
Percentage –74%