SERGIO ANDRÉS CHAPARRO RODRIGUEZ
Bucaramanga, Colombia.
Contact: [email protected] / +57 302 848 7283
Profile
I am a business professional with a wide experience in customer service and sales roles. My
strengths are based on excellent negotiation skills, great verbal and written communication
tactics to interact effectively with clients and team members. I am also proactive and
innovative. Artificial Intelligence expert.
Summary of Qualifications
More than 8 years of experience in customer service and sales roles. Graduated in Business.
Experience working with logistics, law firms, tech and marketing companies. Emphasis on
customer satisfaction, innovation and quality, as the main objectives. Fluent in 2 languages.
Skills
• Excellent customer service and loyalty skills.
• Oriented in serving people and adding value.
• Sales and negotiation.
• Generative AI tools.
• Bilingual - English, Spanish
• Market research and international marketing
• Focused on achieving targets and contributing to the company's growth.
Education
• UNIVERSITY: Santo Tomas de Aquino. 8/2012 – 3/ 2017
Degree in International Business.
Emphasis in finance.
• PRIMARY AND SECONDARY SCHOOL: 2/ 2002 – 11/ 2011
Agustiniano´s School in Floridablanca.
Bachelor Scholar with emphasis in technology.
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SERGIO ANDRÉS CHAPARRO RODRIGUEZ
Work Experience
• Sales Representative (Lean Solutions Group)
Bucaramanga 02/2022 – 11/2023
Responsibilities:
- A daily follow-up calling and emailing the carriers to track pick-ups, in transit and drop-off
shipments, making sure there are no complications while the freight is being transported.
- Provide excellent Customer Service skills with all carriers and drivers.
- Source and procure carrier services through negotiation on a spot or transactional basis while
meeting individual, team, and company revenue margin goals.
- Develop and maintain strong relationships with current and prospective carriers.
- Prospect and cultivate carrier database to establish availability.
- Understand the existing network of lanes, modes, and equipment types.
• Sales Executive (Booking.com)
Work from Home 11/2023 – 09/2024
Responsibilities:
- Maintaining a strong relationship with the important Booking.com partners.
- Maintaining ties with partners through accompanying them in the Booking.com internal
system, showing them how to run their rental and travel business.
- Identify opportunities for partners that will help improve the company's business by using its
internal tool of priority setting.
- Support Booking.com in building productive relationships with partners to ensure that they
offer the best availability and rate structure.
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SERGIO ANDRÉS CHAPARRO RODRIGUEZ
• Onboarding Specialist (Solvo Global)
Bucaramanga 10/2024 – 04/2025
Responsibilities:
- As Onboarding Specialist for Abramson Labor Group, a US based law firm I was responsible for
proactively reaching out to potential clients, generating 400 evaluations and conducting 3500
outbound calls monthly.
-Verify each client's contact details and then connect every lead with a Case Evaluator for their
initial intake.
-My daily metrics as an Onboarding Agent are 25 evaluations and conduct 200 outbound calls.
-Serve as the initial point of contact for clients, prioritizing professionalism and aim to cultivate a
positive experience for each client I engage with.
-Connect with over 50 new leads daily and initiate the consultation process for each one.
-Actively reach out to clients assigned, conducting a minimum of 25 calls per hour. Using the
approved communications templates (text, email and voicemail).
• Appointment Setter (Monarchy Media)
Work from Home 04/2025 – 07/2025
Responsibilities:
- Reach out to potential patients of Great Expressions Dental Center to introduce their products
and services.
- Follow up with leads and patients, making over 200 outbound calls per day to schedule Dentist
Appointments.
- Use AI technology to streamline and automate the appointment scheduling process and
improve overall efficiency.
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