EMS reports ACP Processor error for SAS shelf ACP processor
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Updated: Wed, 27 Mar 2024 11:33:17 GMT
Applies to
• Alternate control path (ACP)
• Service Processor (SP)
• Baseboard Management Controller(BMC)
Issue
• Error is reported on the IOM fixing on motherboard
• EMS reports Call home for SHELF_FAULT and ACP Processor error for SAS shelf ACP
processor
[?] Tue Mar 23 04:37:00 JST [cluster-01: dsa_worker3:
ses.status.ACPError:critical]: DS2126 (S/N SHJSGXXXXXXXXXX) shelf 0 on
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channel 0a ACP Processor error for SAS shelf ACP processor 1: critical
status ; Alternate Control Path hardware failed This module is on the rear
of the shelf at the top left, on shelf module A.
[?] Tue Mar 23 04:37:00 JST [cluster-01: monitor:
monitor.globalStatus.critical:critical]: Disk shelf fault.
[?] Tue Mar 23 04:37:09 JST [cluster-01: statd:
monitor.shelf.fault:critical]: Fault reported on disk storage shelf
attached to channel 0a. Check fans, power supplies, disks, and temperature
sensors.
[?] Tue Mar 23 04:37:09 JST [cluster-01: statd:
callhome.shlf.fault:error]: Call home for SHELF_FAULT
• storage show fault reports Alternate Control Path is critical
Vendor Unique Element 85-IOM6E: (ACP)
Element Status Status Bytes Status Descriptions
1 [IOM6E A] : CRITICAL 02,00,00,40 FAIL
2 [IOM6E B] : OK 01,00,00,00
Vendor Unique Element 85-IOM12E: (ACP)
Element Status Status Bytes Status Descriptions
1 [IOM12E A] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL
2 [IOM12E B] : OK 01,18,00,00 NO ACPP, INBACP
Vendor Unique Element 85-IOM12E: (ACP)
Element Status Status Bytes Status Descriptions
1 [IOM12E A] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL
2 [IOM12E B] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL
Vendor Unique Element 85-IOM12: (ACP)
Element Status Status Bytes Status Descriptions
1 [IOM12 A] : OK 01,18,00,00 NO ACPP, INBACP
2 [IOM12 B] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL
Cause
ACP internal communication issues
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Solution
1. Check your SP/BMC FW and upgrade if not on the latest, FW may solve your issue. System Firmware &
Diagnostics Download
2. Check whether the ACP settings of all nodes are consistent
3. Reboot the SP/BMC of effected node
Cluster::> system service-processor reboot-sp -node <node_name>
3. Disable ACP
Cluster::> storage shelf acp configure -is-enabled false
4. Re-enable ACP
Cluster::> storage shelf acp configure -is-enabled true -channel <in-band
or out-of-band>
5. Please contact NetApp Technical Support or log into the NetApp Support Site to create a case. Reference
this article for further assistance.
Additional Information
• SU383
• In-Band ACP Setup and Support
© 2023 NetApp.No part of this document covered by copyright may be reproduced in any form or by any means—graphic, electronic, or mechanical,
including photocopying, recording, taping, or storage in an electronic retrieval system—without prior written permission of the copyright owner. For more
information, see Legal Notices. 3
