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Gabriel Triana CVE 1 Jhonatan Velez

Gabriel Triana is a logistics leader with over 2 years of experience in optimizing operations and customer success in cross-border logistics between the US and Colombia. He has expertise in TMS, advanced Excel analytics, and has successfully led teams, launched terminals, and developed customized reporting and SOPs. His background includes a strong customer support role with multiple promotions and a focus on performance excellence.

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68 views1 page

Gabriel Triana CVE 1 Jhonatan Velez

Gabriel Triana is a logistics leader with over 2 years of experience in optimizing operations and customer success in cross-border logistics between the US and Colombia. He has expertise in TMS, advanced Excel analytics, and has successfully led teams, launched terminals, and developed customized reporting and SOPs. His background includes a strong customer support role with multiple promotions and a focus on performance excellence.

Uploaded by

boistalentacquistion
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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GABRIEL TRIANA

✉ [email protected] +57 311 438 7941 /in/gabrieltriana393 Barranquilla, Colombia

Profile Summary
Proven leader with 2+ years optimizing logistics operations and customer success leading cross-border logistics teams
(US/Colombia). Combines advanced Excel analytics, Trinium TMS and bilingual customer support to provide operational
excellence and customer satisfaction.

Professional Experience
Team Lead - Logistics Coordinator
Maersk, Inc August 2022 - Present
TMS (Transportation Management System) Trinium Expertise: Expert in real-time container updates, equipment management, and
report generation tailored for each customer.

Daily System Maintenance: Ensured 100% data accuracy through daily reports generated by team members.

Advanced Reporting: Developed customized client reports from TMS data coupled with Excel data analytical skills.

Excel-Driven Logistics and Data report:

Performance Record: Using advanced Excel skills maintained 0% missed pickups for 2 consecutive months.

Custom Reporting: Designed and implemented tailored reports (dashboards and pivot tables) for key accounts using Excel skills.

Spreadsheets creation: Created and implemented automatic spreadsheets used on dispatch daily.

High-Performance Team Building:

Cross-Border Team Development: Led and mentored 10+ logistics professionals across US and Colombia operations

Performance Optimization: Conducted quarterly 1:1 coaching session, implemented real-time feedback and assigned
responsibilities based on individual strengths.

Terminal Operations: Successfully launched 3 terminals (Mobile, Atlanta, Memphis)

Process Standardization: Developed and implemented customized Standard Operating Procedures (SOPs) for each location.

Team Training & Development: Trained each member and implemented cross-training programs that reduced single- point
dependencies.

Senior Customer Support Experience


Quantica BPO February 2019 - July 2022
Technical Support Excellence: Provided expert phone support to 50+ daily customers Maintaining.

Career Growth & Recognition: Promoted three times within 18 months due to consistent top performance.

Performance Excellence & Quality Assurance: Maintained perfect quarterly evaluations by consistently meeting quality metrics.

Skills

Spanish Proficiency (Native) English: Professional Proficiency (C1) Customer Support Excellence

Power BI (Basic) Logistics Coordination Dispatch Operations

Advanced Excel Analytics Excellent organizational skills


Attention to Detail
analytical Problem Solving
verbal and written communication
skills

Education
Associate degree - Foreign Trades
Universidad Simon Bolivar July 2011 - July 2015

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