Delbar Essam El‐Din Abd Al Motalb Abd AlSalam
Plot No.49, Zahret Al‐Lotus Compound, District No.8, Fifth Settlement
New Cairo, Cairo, Egypt.
+201026439994
+20227947297
[email protected]Objective
Seeking a position in a successful organization in which I can gain experience and provide a
distinguished effort that will contribute to the ongoing success of the organization.
Education
University
Faculty of Arts and English Literature – English Department, 2013
Ain Shams University
Overall Grade ‐ Good
High School
Al Nasr English School
General Secondary Certificate, 2009
Grade: 85%
Work Experience
- Global Financial Media (Mubasher Capital), Project Coordinator, from Sep. 2024 to present:
Coordinate project management activities, resources, equipment and information.
Break projects into doable actions and set timeframes.
Liaise with teams to identify and define requirements, scope and objectives.
Assign tasks to internal teams and assist with schedule management.
Monitor project progress and handle any issues that arise.
Act as the point of contact and communicate project status to all participants.
Work with the Project Manager to eliminate blockers.
Create and maintain comprehensive project documentation, plans and reports.
- Dataplus for Information Systems, Account Manager, from March 2022 to Sep. 2024:
Responsible for data analysis, reporting, processing of
POS/invoicing, payments, and maintaining budgets and general
administration.
Assisting in handling procurement and managing all vendors (including but not
limited to, Issuing RFP for assigned projects and Manage Business & Technical
Evaluation).
Contribute to preparing Business Reviews with assigned reports and analysis:
pipeline, orders cash collection, profitability, etc.
- Attijariwafa Bank, Prestige Relationship Manager, Retail Banking, from Oct. 2020 to Jan.
2021:
Responsible for superb management of portfolios for Prestige customers.
Achieving and exceeding the target of new to bank Prestige customers, an increase of
existing customer deposits through expanding strong relations and referrals network, and
area scans.
- Arab Investment Bank, Premier Relationship Manager, Wealth & Priority Banking,
from March. 2020 to Sep. 2020:
Maintained a zero personal complaint status for the entire portfolio.
responsible for individual achievement of sales targets for the customer services
department which includes increasing the penetration rate of customer assets
(loans, credit cards, overdraft, CIL, and payroll deals)
Provided consistent customer support on‐site and off‐site to meet and exceed customer
demands
‐ Emirates NBD Bank, Priority Customer Service Officer, Retail Banking & Branches
Network, from Jan. 2018 to Oct. 2019:
Cross-selling all bank`s products.
Ensure service excellency.
Perform an outside call to increase the branch customer base.
Open all types of accounts.
Handling all inquiries received from clients.
‐ Emirates NBD Bank, Priority Customer Service Agent, Call‐Center and E‐channels, from
April 2015 to Jan. 2018:
Management and resolving customer complaints.
Sell products and place customer requests through a recorded call.
Provide product and service information to customers.
‐ Al Nasr American School, English & Social Studies teacher, elementary level, from Oct.
2013to Nov. 2014:
Responsible for ensuring that students learn proper grammar, writing, and reading
comprehension.
Responsible for creating lesson plans that will teach students the skills they need and
communicate with parents of students.
‐ Trainee, Public Relations –Egypt Air – Jan. 2013 to Feb. 2013.
‐ Trainee, Call Canter & E‐business –Thomas Cook Egypt ‐ 2010 to August 2011.
Courses and Certificates
- Project Management Professional (PMP) at Project Management Institute (PMI), from
09th Jan. 2023 till now.
- Credit Course at ESLACA Business School, from 27th April ‐ 29th Dec. 2018.
- Anti-Money Laundering (AML) at Egyptian Banking Institute (EBI), 20th July 2020.
- International Introduction to Securities & Investment (IISI) at Chartered Institute (CISI)
from 14th Jan.‐ 08th April 2020.
- Marketing Diploma at American Chamber of Commerce, from 22nd March ‐ 09th Aug. 2010.
- General English Course at British Council, from 6th Sep. 2011 ‐ 12th May 2015.
- Computer Course at International British Center, from 15th July ‐ 04th Sep. 2008.
Knowledge and Skills
- Documentation skills
- Financial background.
- Sales and Operation skills are a plus.
- Ability to manipulate report data and link its analysis to identify opportunities in the market.
- Solid oral and written communication skills.
- Strong organizational skills.
- Attention to detail.
- Data management, automation, excel.
Personal
‐ Birth date: 14 March 1992.
‐ Gender: Female.
‐ Languages:
Arabic: Mother Tongue.
English: Good (Spoken & Written)
‐ Marital Status: Married.
