Contact
[email protected]
Saket Sagar
Certified PSM-II, ICP-ACC®, PMP®, CSM®, CSPO®, SAFe® Agilist
www.linkedin.com/in/pmpsaket and SAFe® SASM Program Manager and Agile Coach
(LinkedIn) Pune, Maharashtra, India
Top Skills Summary
Teamwork
Skill Development
An innovative and profit-driven Program Manager and Professional
Cloud Computing Agile Coach, with nearly 15 years
of experience in managing large software implementation and
Certifications support projects, as well as programs
Expert Scrum Master Certified in IT Telecom, Banking, and Digital/Creative Media industries,
(ESMC) internationally. My track record
includes demonstrated success in end-to-end project/program
management, agile coaching, agile
transformation, and continuous improvement through inspection and
adaptation. I am highly skilled
in increasing revenue, achieving cost reductions, and improving
client satisfaction in customer-facing
projects as well as program.
With my expertise in analysing the competitive landscape,
conducting research, and implementing
focused and strategic workflow, staffing, and process analyses, I can
drive continual profits for the
organization. I have a proven ability to analyse problems, facilitate
workshops, devise continuous
improvements, and incorporate business transformation initiatives to
increase efficiency, streamline
operations, and decrease aggregate expenses, even with limited
resources.
In addition, I am an exemplary change agent and excel in
stakeholder management, which has
resulted in long-lasting client and business partner relationships that
benefit all parties. As a
Certified PSM-IITM, ICP-ACC®, PMP®, CSM®, CSPO®, SAFe®
Agilist, and SAFe® SASM, I possess the Agile Coaching, Product
Management and Program Management skills and expertise
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necessary to successfully manage projects from discovery to
delivery and drive organizational growth.
Experience
Dentsu World Services
Program Delivery Manager
November 2021 - Present (3 years 8 months)
Pune, Maharashtra, India
As a Program Delivery Manager and Agile Coach, mainly responsible for
leading, coaching and enabling the agile teams, to deliver high quality software
and creative deliverables on-time, including,
▪ Agile Coaching - Team: Acting as an agile coach to the team to ensure the
agile best practices are followed with continuous improvement.
▪ Agile Coaching – SMs, POs & Leadership: Drive “Agile Transformation”
through demonstrating outcomes through implementation of agile best
practices.
▪ Discovery and Delivery: Working with product management and product
owners to help define vision and roadmap as well as keep the product
roadmap & product backlog items tidy and prioritized.
▪ Pre-sales and Bid Management: Participate and track the pre-sales activities
and convert the opportunity to billable project.
▪ Contract Management: Ensuring every engagement has defined contract
mainly in terms of scope, timelines, and cost agreements.
▪ Stakeholder Management: Manage and track customer stakeholders’
expectations and requests from discovery to delivery.
▪ Business Review Meetings: Facilitate the monthly and quarterly business
review meetings and track the outcome of the meetings.
▪ Team Leadership: Leading and building cohesive, geographically separate,
cross functional teams and collaborating with senior executives in improving
operations.
▪ People Management: Managing resources, including staffing plans,
performance feedback and personnel development.
▪ Cost Management: Accountable for achieving financial performance by
ensuring cost management within budget.
▪ Risk Management: Facilitate RAID review and track all the risks, actions,
issues, and dependency till closure.
▪ Relentless Improvements: Through regular inspect and adapt events devise
and implement processes, procedures, systems, and internal controls to
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strengthen delivery teams, increase productivity and enhance customer
satisfaction.
▪ Reporting: Agree, measure and report the delivery health with the help of
KPIs.
Globant
Senior Project Manager
August 2019 - November 2021 (2 years 4 months)
Pune Area, India
As an onsite senior project manager and scrum master, managing web
browser software development agile teams (PODs) which are responsible to
deliver HSBC’s anti-fraud & security features for web browsers using Scaled
Agile Framework (SAFe®). These teams develop and deliver these features
for consumption of HSBC’s global markets. We are also responsible for
integration with 3rd party tools which includes analytics, audit & fraud engine,
accessibility and security. The work is planned through the program increment
(PI) planning event where we agree with internal and external stakeholders
on the objectives, priorities, dependencies, risks, assumptions and delivery
schedule.
Hewlett Packard Enterprise
Project Manager Scrum Master
January 2012 - June 2019 (7 years 6 months)
Pune Area, India
Worked as a Project manager for multi-million, multi-year program for reputed
telecom client Vodafone. As part of this program, implemented various telecom
OSS and Fulfillment software suits. More details related to all the delivered
projects are mentioned in the project section in resume.
The key skills which were used are
• Project and Program Management (Both waterfall and Agile)
• Budget Management, Profit Maximization, Cost Control and Reduction
• Strategic Planning and Analysis
• Risk and Issue Management
• Team Leadership and Personnel Development
• Process Improvement
• Change Management
• Communication & Stakeholder Management
• Relationship Building, Negotiations & Business Development
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• Bid Management
• Procurement Management
• Operations Management
TATA Communications Ltd. (fka VSNL)
Senior Network Operations Engineer
August 2008 - January 2012 (3 years 6 months)
Pune Area, India
In TATA Communications Ltd, As a lead, configuration on UNIX Shell Scripting
based NGN Switches (SONUS, TELES) is done for international TATA
customers for inbound and outbound voice traffic to international destinations.
These switches are used to provide enterprise and wholesale voice managed
services across the globe. The service which is used to make the calls to pre
subscribe destinations & to get inbound call from ITFS, UIFN or DID from any
country. Job involves the responsibility for all the switch configurations as well
as fault management. Also responsible for backend process which involves
testing of new services, co-ordination with revenue assurance department and
solving the critical technical problem which involves the interaction with switch
vendor.
Education
BE, Electronics and Communications · (2004 - 2008)
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