Muhammad Si a lkot road usman colony, Gujranwala,
Pa ki stan
(+92) 311-7498604
Nauman na umanubutt0786.com
www.linkedin.com/in/nauman-butt
Detail-oriented and adaptable professional with expertise in problem-solving, relationship building, and
delivering impactful solutions. Skilled in project management, communication, and collaboration, with a
strong commitment to continuous learning and personal growth. Proven ability to thrive in dynamic
environments, leveraging a growth mindset to embrace change and drive results. Passionate about
fostering positive team culture and aligning innovative strategies to achieve business goals.
Experience
SEP 2024 – PRESENT
Operational Compliance Officer/Remit Choice Limited, Gujranwala, Pakistan
● Provide advanced support and guidance on compliance issues across various departments
● Review and analyze compliance documentation to ensure regulatory alignment.
● Implement and maintain compliance policies and procedures to reduce operational risks.
● Collaborate with cross-functional teams to address and resolve regulatory concerns.
● Stay up-to-date on evolving compliance regulations and adapt strategies accordingly
● Conduct in-depth investigations into suspicious activities and prepare detailed reports for internal and
external stakeholders.
● Monitor transactions for compliance with AML regulations and identify potential issues requiring
Escalation.
● Successfully improved the efficiency of compliance review processes, reducing review time while
Maintaining accuracy.
MAY 2023 – AUG 2024
Compliance Officer
● Customer screening through automated screening system
● Performing customer due diligence (CDD) and verification of customers information.
● Identification, verification, and conducting due diligence of beneficial owners.
● Coordination with other departments to obtain necessary documents for identification of customers.
● Conducting research through the internet and reliable public databases.
● Ongoing review of KYC information of customers and ensure its correctness and accuracy.
● Conduct SML enquiries/investigations upon directives received from the compliance manager on an
ongoing basis.
DEC 2021 – MAY 2023
CCO Supervisor/MAF Carrefour, Gujranwala, Pakistan
● Maintain a positive work environment for all checkout staff. Generate accurate reports of sales at the
end of the day.
● Manage and perform all check-out functions daily and deposit sales daily.
● Communicate clearly and openly with customers and highlight their demands in weekly meetings.
Listen to customer complaints and questions and refer them to the store manager when required.
● Manage the checkout area and ensure each station remains clean and efficiently run. Ensure all
stations have adequate cash and change at all times.
● Supervisor trains and oversees the work activities of cashier staff locations.
● Assist the retail cash manager in the supervision of cashiers and other front-end employees.
● Monitoring and controlling cash drawer levels, reconciling cash transactions, and preparing daily
deposit reports.
● Overseeing the accurate handling of customer transactions, including cash, credit/debit card, and
check transactions.
● Maintaining up-to-date knowledge of cash handling procedures and company policies.
● Provide training and development opportunities to cashiers, including training on new procedures and
customer service skills.
● Ensuring that cashier stations are well-stocked and organized and that cashiers have all necessary
supplies and equipment.
● Investigating and resolving customer complaints and disputes in a professional and timely manner.
● Ensuring that all cashiering equipment and technology, such as point-of-sale (pos) systems and cash
registers, are functioning properly.
● Maintaining a safe and secure work environment by adhering to all security and loss prevention
procedures.
APR 2021 – OCT 2021
SRO/Customer Relation Officer /ChaseUp, Gujranwala, Pakistan
● Exchanging or refunding items with various problems like size issues, defective or color issues and
make this process as fast as possible to satisfy customers.
● Collected customer feedback and suggestions, made a report on Microsoft Office, and gave it to the
management team to improve customer service as much as possible.
● Answering an average of 30 to 40 calls per day addressing customer inquiries, solving problems, and
providing product information.
● Created a customer support strategy to increase customer retention.
● Educating customers about productivity and store policy for refunding or exchanging items.
SEP 2019 – MAR 2021
Cashier
● Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable
assistance.
● Answered questions about store policies and concerns to support positive customer experiences.
● Worked closely with lead cashier to solve problems and handle customer concerns.
● Trained as SRO and provided back-up coverage to provide customers with optimal support.
● Doing credit card merchant settlement with 100% accuracy
● Answered questions about store policies and addressed customer concerns.
● Used pos system to enter purchase items process payments and issue receipts
● Operated the cash register to record transactions accurately.
● Helped customers complete purchases & locate items.
Skills
AML/CTF • Suspicious Activity Reports (SAR) • Ethical Judgment • Case Investigation • Customer
Support • Analytical Skills • Attention to Detail • Transaction Monitoring • Problem Solving • Microsoft
Office • Customer on boarding • Supervisory Skills • Cashiering/Accounting • KYC, CDD & EDD •
Sanction, Enforcement, PEPs & Adverse Media Screening
2
Education
SEP 2018 – AUG 2020
Bachelor of Arts /Allama Iqbal Open University, Gujranwala, Pakistan
SEP 2014 – AUG 2017
DAE (Diploma of Associate Engineer) / Swedish Institute of Technology, Gujranwala,
Pakistan
Certificate
❖ Introduction to AML/CTF
❖ Suspicious Activity Reports (SARs)
❖ Travel Rule Course
❖ How to collect Data for Successful KYC
❖ Transaction Monitoring Learning Course
