OceanStor 2000, 5000, and 6000 V3 Series

V300R006
Quick Maintenance Guide

Issue: 08
Release date: 2019-01-25

Introduction to the OceanStor V3 Series Storage Systems

HUAWEI OceanStor V3 series storage systems are innovative offerings that are ready to meet your current and
future storage requirements. They are designed to provide medium- and large-scale enterprises with improved
storage performance, efficiency, security, scalability, and manageability.

Applicable Product Models

• OceanStor 2000 V3 Series:
OceanStor 2200 V3 and 2600 V3
(OceanStor 2600 V3 Video Surveillance Edition
is not included.)

• OceanStor 5000 V3 Series:

OceanStor 5300 V3, 5500 V3, 5600 V3, and 5800 V3

• OceanStor 6000 V3 Series:

OceanStor 6800 V3

Before You Start

a Overview
This document helps you quickly understand how to check the operating status of your storage systems and
diagnose common system faults. For more information, see the OceanStor V3 Series V300R006 Administrator
Guide.

b Where to get help

You can obtain this document from the documentation CD-ROM delivered with the product or from
http://e.huawei.com. You can also register for a Huawei support account at this website to browse and download
valuable information and sign up for product updates.

c Feedback
Your feedback is important to us. If you have any comments about this document, please go to Huawei enterprise
technical support website at http://support.huawei.com/enterprise/, and send us your feedback and suggestions.

Copyright ©Huawei Technologies Co., Ltd. 2019.

1 All rights reserved.
Quick Maintenance Process
The following flowchart helps you quickly learn about the key points of maintaining a storage system.
Start

Check indicator status

Page 2
and handle the faults.

Check service status

Pages 3 to 5
and handle the faults.

Check system performance and

Page 6
handle the faults.

Page 7 Check and handle alarms.

Whether the Yes

faults can be rectified?

No
Collect information and report
Pages 8 to 11
the faults.

End

1 Checking Indicator Status of the Storage System

View the status of indicators on the front and rear panels of devices in the storage system to check for hardware
faults.
Aside from the exceptions listed in the table, indicators that are red or off mean that a fault may have occurred.
Then, follow the instructions in appendix A "Quick Reference Table for Abnormal Indicator Status" to diagnose and
rectify the faults. If the faults persist, go to chapter 5 "Collecting Information and Reporting Faults".
For meanings of indicator status, see the following table.
Color Status Description

Steady on The module or subsystem is running correctly.

Blinking (The orange
indicator does not The module or subsystem is performing an operation and is running correctly.
have this state)

If the module or subsystem has cables connected and is in use yet the running indicator
Green
is off, a fault may have occurred. Follow the instructions in appendix A "Quick Reference
Orange
Table for Abnormal Indicator Status" to diagnose the fault.
Blue
Off Exception:
 Alarm indicators for the controller enclosures, disk enclosures, controllers, and
expansion modules that have a sign
 Disk alarm/location indicator
 Active indicator of the management network port

The module or subsystem is abnormal. A fault may have occurred.

Steady on/ Exception:
Red
Blinking A disk alarm/location indicator blinks red when a disk module is being located. This is
normal, and you do not record this event or take any action.

2
2 Checking Service Status of the Storage System
Enter https://xxx.xxx.xxx.xxx:8088 in the browser of the maintenance terminal, and press Enter.
xxx.xxx.xxx.xxx is the management IP address of the storage system. The browser displays the login window of
the OceanStor DeviceManager.

For your first login to the DeviceManager, use the default administrator user name (admin) and password
(Admin@storage).
You are advised to change the default password immediately after you have logged in to the storage system for
the first time and periodically change your password in the future. This reduces the password leakage risks.
For details about how to modify the password, see the OceanStor V3 Series V300R006 Administrator Guide.

Follow the instructions in sections 2a and 2b to check service status of the storage system on the DeviceManager
for problems or risks.
2a Checking system information
On the System Information page, you can learn about the basic information, alarms, system capacity trend, and
performance of the storage system.
Perform the corresponding recommended actions to diagnose and rectify the faults.
If the faults are rectified, go to the next section.
If the faults persist, go to chapter 5 "Collecting Information and Reporting Faults".

Item Abnormal Status Common Cause Recommended Action

Basic The storage system Follow the instructions in chapter 4
The device status is Fault.
Information encounters a hardware or "Checking and Handling Alarms" to
Alarms This area displays alarms. service fault. handle the alarms.

Expand the storage system, see the

System Capacity The used capacity of the OceanStor V3 Series V300R006 Basic
The free disk capacity of the
storage system has
Trend storage system is insufficient. Storage Service Configuration Guide for
exceeded the alarm threshold.
Block.
The transmission rate of the
The bandwidth is lower than
storage system does not Adjust the transmission rate of the related
the minimum bandwidth of a
match that of the application port of the storage system.
single link.
Performance server or switch.
The link between the storage Check the cable connection between the
The throughput is low or 0. system and the application storage system and the application server
server or switch is abnormal. or switch.

3
2b Checking service status
Check the statuses of the major services provided by the storage system:
 Storage resource allocation: disk domain, storage pool, LUN, file system, host, mapping view and share.
 Value-added feature: Snapshot, Remote Replication, Clone, LUN Copy, HyperMirror, SmartMigration,
SmartCache, HyperMetro, and HyperVault.
Perform the corresponding recommended actions to diagnose and rectify the faults.
 If the faults are rectified, go to the next section.
 If the faults persist, go to chapter 5 "Collecting Information and Reporting Faults".

Example

Item Abnormal Status Common Cause Recommended Action

Disk Reinsert disk modules that are not secured in

The Health Status is
The disk domain is faulty or degraded. the disk slots or replace the faulty disk
domain Degrade or Fault.
modules.

Reinsert disk modules that are not secured in

Storage The Health Status is
The storage pool is faulty or degraded. the disk slots or replace the faulty disk
pool Degrade or Fault.
modules.

Follow the instructions in chapter 4

The Health Status is
LUN The associated LUN is faulty. "Checking and Handling Alarms" to handle
Fault.
the alarms.

File Follow the instructions in chapter 4

The Health Status is
The associated file system is faulty. "Checking and Handling Alarms" to handle
system Fault.
the alarms.

Snapshot Follow the instructions in chapter 4

The Health Status is
The source LUN is in abnormal state. "Checking and Handling Alarms" to handle
(for block) Fault.
the alarms.

Snapshot Follow the instructions in chapter 4

The Health Status is
The source file system is in abnormal state. "Checking and Handling Alarms" to handle
(for file) Fault.
the alarms.

4
 Abnormal
Item Common Cause Recommended Action
Status
The primary LUN is in abnormal state. Follow the instructions in chapter 4
"Checking and Handling Alarms" to handle
Remote The Health Status The secondary LUN is in abnormal state. the alarms.
replication is Fault.
Check whether the cable connecting to the
Links between storage systems are abnormal.
remote storage array is loose or damaged.

The primary LUN is in abnormal state. Follow the instructions in chapter 4

The Health Status
Clone "Checking and Handling Alarms" to handle
is Fault.
The secondary LUN is in abnormal state. the alarms.

The source LUN is in abnormal state. Follow the instructions in chapter 4

"Checking and Handling Alarms" to handle
The Health Status The target LUN is in abnormal state. the alarms.
LUN copy
is Fault.
Check the cable connection between storage
Links between storage systems are abnormal.
systems.

The Health Status The primary LUN is in abnormal state. Follow the instructions in chapter 4
HyperMirror is Degrade or "Checking and Handling Alarms" to handle
Fault. The secondary LUN is in abnormal state. the alarms.

The source LUN is in abnormal state. Follow the instructions in chapter 4

"Checking and Handling Alarms" to handle
The Running The target LUN is in abnormal state. the alarms.
SmartMigration
Status is Fault.
Check the cable connection between storage
Links between storage systems are abnormal.
systems.

The Health Status

SmartCache An SSD in the SmartCache pool is faulty. Use a normal SSD to replace the faulty one.
is Fault.

The local LUN is in abnormal state.

Follow the instructions in chapter 4
"Checking and Handling Alarms" to handle
The Health Status the alarms.
HyperMetro The remote LUN is in abnormal state.
is Fault.

Check whether the cable connecting to the

Links between storage systems are abnormal.
remote storage array is loose or damaged.

Check the link status and ensure that the link

Link fault
is in Linkup state.

The source end of HyperVault or the file Restore the file system and ensure that the
system of the backup system is faulty. file system is normal.
The Health Status
HyperVault
is Fault. The file system in the backup system of Expand the capacity of the file system in the
HyperVault has insufficient space. backup system of HyperVault.

The number of copies in the backup system Delete historical copies in the backup system
of HyperVault and ensure that the number of
of HyperVault exceeds the limit. copies does not exceed the limit.

5
3 Checking Storage System Performance
Check the operation of the storage system though DeviceManager to get the real-time and history status of the
storage system service. When a fault occurs, you can rectify the fault in a timely manner, avoiding a service
interruption or data loss.
Click Monitor in the navigation bar of the DeviceManager, and select Performance Monitoring to check
the performance of the storage system.

It is recommended that you export the statistical performance data of the storage system on a weekly or monthly
basis. The data can be used to diagnose performance problems.

Example

Itema Abnormal Status Common Cause Recommended Actionb

The transmission rate of the Adjust the transmission rate of
The bandwidth is lower than
storage system does not
Block bandwidth (MB/s) the minimum bandwidth of a the related port on the server or
match that of the application
single link. switch.
server or switch.

The link between the storage Check the cable connection

Total IOPS (IO/s) The throughput is low or 0. system and the application between the storage system and
server or switch is abnormal. the application server or switch.
The cache prefetch policy Set the cache prefetch policy to
Cache Read Usage (%) The cache read/write usage is was incorrectly set. Intelligent Prefetch.
higher than the alarm
threshold. The cache write policy was Set the cache write policy to
Cache Write Usage (%)
incorrectly set. Write-back with Mirroring.
a. This table only lists recommended items. Determine whether to enable other items based on the storage system running status.
Enabling too many items may cause a slight degradation of performance in processing storage system services.
b. For some faults, the system displays alarms with IDs and recommended actions. For details about such faults, go to chapter 4
"Checking and Handling Alarms".

6
4 Checking and Handling Alarms
When a fault occurs in the storage system, the DeviceManager automatically determines the severity of the fault.
Then it sends an alarm to the maintenance engineer so that the engineer can rectify the fault in a timely manner,
avoiding a service interruption or data loss.
Click Monitor in the navigation bar of the DeviceManager, and select Alarms and Events to check and
handle newly displayed alarms.

Example

Alarms are classified into three levels by severity. The following describes the three levels in descending order of
severity:
Critical
Indicates an event that causes a service interruption or device failure. Recovery measures must be taken
Immediately.
Major
Indicates an event that affects system performance. Recovery measures must be taken to prevent greater
impacts on the storage system or system performance.
Warning
Indicates an event that imposes no impact on the storage system currently. However, the event may affect
services running in the system in the future.

Handle alarms based on rectification suggestions in descending order of severity.

If the alarms persist, go to chapter 5 "Collecting Information and Reporting Faults".

7
5 Collecting Information and Reporting Faults
If a fault occurs, follow the instructions in sections 5a through 5b to collect information in a timely manner. Then
contact Huawei technical support engineers using any method listed in section 5c.

5a Collecting information by using DeviceManager

 Collecting information about indicator status
Record the name and status of each abnormal indicator in appendix C "Maintenance Record Table".
 Collecting basic system information and service status information
Record the information on the Basic Information tab page (see section 2a).
Record any information about abnormal services in appendix C "Maintenance Record Table".

 Collecting details about the faulty parts or modules

Click System on the navigation bar of the DeviceManager. In the front view and rear view of the storage
system, check for a module marked with a red square. If a module with a red square is shown, click the module
and record the information displayed.

You can switch between the front and rear views of the device by clicking .

 Exporting system data

Click Settings on the navigation bar of the DeviceManager, and select Export Data to save Running
Data, System Log, and Disk Log to the local computer. For details, see the OceanStor V3 Series V300R006
Administrator Guide.

8
 Example

5b Collecting information by using SmartKit

(1) Run the SmartKit information collection tool on the maintenance terminal. This document uses SmartKit
(formerly named Toolkit) as an example.
(2) On the SmartKit main page, choose MyTools > Storage > Routine Maintenance > Information Collection.
The Information Collection page is displayed.

9
(3) On the Information Collection page, select a device whose information you want to collect and click Collect
to start information collection.

If a device is not in the list, click Add Devices, set the basic device information and configuration information, and
add the device to the list.

10
 NOTE
1. By default, among Basic information, Add Policy and Select Proxy are respectively set to Specify IP
Address (add a device by the IP address) and No Proxy, where the IP address is the IP address of the
management network port on the storage device.
2. Among Config information, the default user name and password for logging in to the storage device is
admin and Admin@storage respectively. The Port is set to 22.

(4) After the information collection is complete, you can click Open Directory on the Information Collection page
to view the collected information.

5c How to contact Huawei

Huawei customer service center

Address: Huawei Industrial Base, Bantian, Longgang, Shenzhen 518129, People's Republic of China
Website: http://e.huawei.com

Local Huawei technical support personnel

Obtain contact information for local Huawei offices at http://support.huawei.com/enterprise.

11
 Appendix A Quick Reference Table for Abnormal Indicator Status

When an indicator indicates an abnormal state, the storage system usually generates an alarm. Handle the alarm as follows:
1. Follow the instructions in appendix A "Quick Reference Table for Abnormal Indicator Status" to diagnose and rectify the
faults.
2. If the fault cannot be rectified, use the DeviceManager to find out the cause. For details, see chapter 4 "Checking and
Handling Alarms".

a Status of indicators on the controller enclosure front panel

1 3
2
2U
controller 4
enclosure
2200 V3
2600 V3
5300 V3
5500 V3
5

1 2 3
2U
controller 4
enclosure
2200 V3
2600 V3
5300 V3
5500 V3
5

6 3

3U
controller
enclosure
5600 V3
5800 V3
4
7
5
8
9

12
 Appendix A Quick Reference Table for Abnormal Indicator Status

6U
controller
enclosure
6800 V3

3
7
5
8
4
9

a Status of indicators on the controller enclosure front panel

Abnormal
Indicator Name Description Common Cause Recommended Action
Status

The disk module is not Remove and reinsert the

1 Disk module The disk module was
Off or was incorrectly disk module, and wait until
Running indicator incorrectly inserted.
powered on. it is powered on completely.

The disk module is The disk contains a

2 Disk module Steady red Replace the disk module.
faulty. number of bad sectors.
Location/Alarm
indicator The disk module is not
Steady blue - -
hot-swappable.

3 Controller enclosure
- - - -
Location indicator

Follow the instructions in

4 Controller
The controller enclosure The controller chapter 4 "Checking and
enclosure Alarm Steady red
is working incorrectly. enclosure has an alarm. Handling Alarms" to handle
indicator
the alarms.

Remove and reinsert the

5 Controller The power cable to the
The controller enclosure power cable, then press the
enclosure Power Off controller enclosure is
is not powered on. power button on the
indicator loose or disconnected.
controller enclosure.

6 BBU Running/Alarm The BBU has reached

Steady red The BBU is faulty. the end of its service Replace the BBU module.
indicator
life.

13
 Appendix A Quick Reference Table for Abnormal Indicator Status
Abnormal
Indicator Name Description Common Cause Recommended Action
Status

7 Fan Steady red The fan module is faulty. The fan module is faulty. Replace the fan module.
Running/Alarm The fan module was Remove and reinsert the fan
indicator Off The fan is not powered on.
incorrectly inserted. module.

Follow the instructions in

8 Controller Alarm The controller has an chapter 4 "Checking and
Steady red The controller is faulty.
indicator alarm. Handling Alarms" to handle
the alarms.

9 Controller Power The controller is not The controller was Remove and reinsert the
Off
indicator powered on. incorrectly inserted. controller.

b Status of indicators on a disk enclosure front panel

3
1 5
2 4

Disk
enclosure

6
7
8

High-
density
disk
enclosure

9
11
10

14
 Appendix A Quick Reference Table for Abnormal Indicator Status

Abnormal
Indicator Name Description Common Cause Recommended Action
Status

Remove and reinsert the disk

1 Disk module Running The disk module is not or The disk module was
Off module, and wait until it is
indicator was incorrectly powered on. incorrectly inserted.
powered on completely.

2 Disk module The disk contains a

Steady red The disk module is faulty. Replace the disk module.
Location/Alarm indicator number of bad sectors.

3 Disk enclosure
-
Location indicator

4 Disk enclosure Alarm The disk enclosure is out of The disk enclosure is Remove and reinsert, or
Steady red
indicator service or has an alarm. offline. replace the expansion cable.

Remove and reinsert the

The power cable to the
5 Disk enclosure Power The disk enclosure is not power cable, then wait until
Off disk enclosure is loose or
indicator powered on. the enclosure is powered on
disconnected.
completely.

6 High-density disk
-
enclosure location indicator

Follow the instructions in

The high-density disk
7 High-density disk The high-density disk chapter 4 "Checking and
Steady red enclosure is working
enclosure alarm indicator enclosure has an alarm. Handling Alarms" to handle
correctly.
the alarms.

The power cable to the Remove and reinsert the

The high-density disk
8 High-density disk high-density disk power cable, then wait until
Off enclosure is not powered
enclosure power indicator enclosure is loose or the enclosure is powered on
on.
disconnected. completely.

9 High-density disk The temperature of the

enclosure overtemperature Steady red high-density disk enclosure The fan module is faulty. Replace the fan module.
alarm indicator is too high.

A power module, fan Follow the instructions in

10 High-density disk A rear module of the high-
module, or expansion chapter 4 "Checking and
enclosure rear module Steady red density disk enclosure is
module of the high-density Handling Alarms" to handle
alarm indicator faulty.
disk enclosure is faulty. the alarms.

The disk has many bad

Steady red The disk module is faulty. Replace the disk module.
11 High-density disk sectors.
enclosure internal
The disk S.M.A.R.T
module alarm indicator The disk module is about to
Blinking red information exceeds the Replace the disk module.
fail.
thresholds.

15
 Appendix A Quick Reference Table for Abnormal Indicator Status

c Status of indicators on the controller enclosure rear panel

1 16

2U
controller
enclosure
2200 V3
2600 V3 3
4
5
12 10
6
13 7
8

1 2

2U
controller
enclosure
5300 V3
5500 V3 3
10
16 Link/Active/Mode 4
indicator of the 5
SmartIO port 6
7
8

11
3 5

1 4

3U
controller
enclosure
5600 V3
5800 V3
16 Gbit/s Fibre Channel port
2
Link/Speed indicator
9 8 Gbit/s Fibre Channel port
Link/Speed indicator
8 15 10 Gbit/s FCoE port Link/Speed indicator
14 10 Gbit/s TOE port Link/Active indicator
13 GE
GE electrical electrical
port port Speed
Link/Active indicator
indicator
12

16
 Appendix A Quick Reference Table for Abnormal Indicator Status

3 11
1

6U
controller
enclosure
6800 V3

16 Gbit/s Fibre Channel port

2 Link/Speed indicator

9 8 Gbit/s Fibre Channel port

8 Link/Speed indicator
Mini SAS HD 15 FCoE port Link/Speed indicator
15 10 Gbit/s
8
expansion port indicator 13 GE electrical port Link/Active indicator
12 GE electrical port Speed indicator
4
5

For 2000 series storage systems, besides GE Electrical Interface Module and 12 Gbit/s SAS interface module, the
controller enclosure also supports 8 Gbit/s Fibre Channel interface modules, 8 Gbit/s Fibre Channel high-density
interface modules and 10 GE Electrical Interface Module .

For 5000 and 6000 series storage systems, besides 8 Gbit/s Fibre Channel interface modules, 16 Gbit/s Fibre
Channel interface modules and 10 Gbit/s TOE interface modules, the controller enclosure also supports 10 Gbit/s
FCoE interface modules, GE electrical interface modules,10GE electrical interface modules, 8 Gbit/s Fibre Channel
high-density interface modules and 12 Gbit/s SAS interface modules.

Interface
module

1 15 10 Gbit/s FCoE port Link/Speed indicator

This section lists only the indicator states and their meanings of some interface modules. For details, see the Product
Description of the corresponding model .

17
 Appendix A Quick Reference Table for Abnormal Indicator Status
Abnormal
Indicator Name Description Common Cause Recommended Action
Status

The interface module is Replace the interface

Steady red -
1 Interface module faulty. module.
Power indicator The interface module is The interface module was Remove and reinsert the
Off
not powered on. incorrectly inserted. interface module.

The interface module or Replace the interface module

2 16 Gbit/s Fibre Steady red The port is faulty.
optical module is faulty. or optical module.
Channel port
Link/Speed indicator The port does not have a The cable connected to the Reinsert or replace the
Off
link connection. port is faulty or disconnected. optical fiber.

Steady red The power module is faulty. - Replace the power module.
3 Power Remove and reinsert the
Running/Alarm The controller enclosure
The power cable is power cable, then wait until
indicator Off has no external power
disconnected. the enclosure is powered on
input.
completely.

The network cable

4 Management The network cable is
connected to the Reinsert or replace the
network port Off disconnected from the
management network port network cable.
Link/Active indicator management network port.
is faulty.

5 Management The port rate of the storage

The data transfer speed is Change the port rate of the
system and that of the
network port Speed Off lower than the highest maintenance terminal or
maintenance terminal or
indicator speed. switch to the highest speed.
switch do not match.

The power cable is

Reinsert the power cable and
6 Controller Power The controller is not disconnected from or
Off wait until the controller
indicator powered on. incorrectly connected to the
enclosure is powered on.
controller.

A controller alarm is Replace the expansion

Steady red The controller is faulty.
reported. module or controller.
7 Controller Alarm
indicator Follow the instructions in
chapter 4 "Checking and
Blinking red The controller is locating. -
Handling Alarms" to handle
the alarms.

The expansion port is Replace the expansion

Steady red -
8 Mini SAS HD faulty. module or controller.
expansion port
indicator The expansion cable
The link to the expansion Reinsert or replace the
Off connecting to the port is
port is down. expansion cable.
faulty or disconnected.

The interface module or Replace the interface module

Steady red The port is faulty.
optical module is faulty. or optical module.
9 8 Gbit/s Fibre
Channel port
Link/Speed indicator The port does not have a The cable connected to the Reinsert or replace the
Off
link connection. port is faulty or disconnected. optical fiber.

10 BBU module The BBU has reached the

Running/Alarm Steady red The BBU is faulty. Replace the BBU module.
end of its service life.
indicator

11 Management The management module The management module is Replace the management
module Power Steady red
is faulty. faulty. module.
indicator

18
 Appendix A Quick Reference Table for Abnormal Indicator Status
The port rate of the storage
Change the port rate of the
12 GE electrical port The port rate is lower system and that of the
Off application server or switch
Speed indicator than 1 Gbit/s. application server or switch do
to 1 Gbit/s.
not match.

13 GE electrical port The connection is The port does not contact the
Off Reinsert the network cable.
Link/Active indicator abnormal. network cable properly.

The interface module or optical Replace the interface

Steady red The port is faulty.
14 10 Gbit/s TOE port module is faulty. module or optical module.
Link/Active indicator The port does not The cable to the port is faulty or
Off Reinsert or replace the cable.
have a link connection. disconnected.

The interface module or optical Replace the interface

Steady red The port is faulty.
module is faulty. module or optical module.
15 10 Gbit/s FCoE port
Link/Speed indicator The link to the port is The cable to the port is faulty or Remove and reinsert, or
Off
down. disconnected. replace the cable.

16 Link/Active/Mode
Replace the interface
indicator of the SmartIO Steady red The port is faulty. The interface module is faulty.
module.
port

d Status of indicators on a disk enclosure rear panel

1 2 4
5
3
Disk
enclosure

High-density
disk
enclosure

5
2 4
3

19
 Appendix A Quick Reference Table for Abnormal Indicator Status

Abnormal
Indicator Name Description Common Cause Recommended Action
Status

Steady red The power module is faulty. - Replace the power module.
1
Power Remove and reinsert the
running/alarm indicator The disk enclosure has no The power cable is
Off power cable, and wait until the
external power input. disconnected.
enclosure is powered on.

2 Alarm indicator of The expansion module has The expansion

Steady red Replace the expansion module.
the expansion module an alarm. module is faulty.

The expansion
3 Power indicator of The expansion module is not Remove and reinsert the
Off module was
the expansion module powered on. expansion module.
incorrectly inserted.

Replace the expansion

Steady red The expansion port is faulty. -
module.
4 Indicator of the mini
The expansion cable
SAS HD expansion port The link to the expansion to the expansion port Remove and reinsert, or
Off
port is down. is faulty or replace the expansion cable.
disconnected.

The fan module is

Steady red The fan module is faulty. Replace the fan module.
5 Fan Running/Alarm faulty.
indicator The fan module is powered The fan module was Remove and reinsert the fan
Off
off. incorrectly inserted. module.

6 Power running The high-density disk Remove and reinsert the

The power cable is
Off enclosure has no external power cable, and wait until the
indicator disconnected.
power input. enclosure is powered on.

20
 Appendix B How to Obtain More Service and Support
With a Huawei support account, you can access storage information self service platform, documentation center,
training center, technical knowledge base, service announcement, community forum, and CRU Tool Download.

21
 Appendix C Maintenance Record Table

Maintenance Maintenance
Check Item Status Measures/Remarks
Time Engineer

(Example) Slot 10, Disk enclosure 1

Steady red xxxx-xx-xx John Doe Replace the disk module.
Disk alarm/location indicator

The corresponding cable is loose.

(Example) Remote replication Faulty xxxx-xx-xx John Doe
Reinsert the cable.

22