Quality Management Principles

Sample Question Paper:1)Totality of a characteristic of an entity that bears on its ability to satisfy stated and implied need. This definition of Software Quality is proposed in:_______. 1. 2. 3. 4. a) b) c) d) Only 3 Only 2 Only 1 Only 4 ISO 8204 ISO 8201 ISO 8205 ISO 8404

2) The ______________quality measure inspection of the user interface. 1. 2. 3. 4. a) b) c) d) Only 2 Only 3 Only 4 Only 1 Static Analytical Dynamic Analytical ISO SEI

3) ______________ is the method for ensuring that all the activities necessary to design, develop and implement a product or service are effective and efficient with the system and its performance. 1. 2. 3. 4. Static Analysis Quality Management ISO SEI

a) b) c) d)

Only 2 Only 3 Only 4 Only 1

4) _______________ of an entity that bears on its ability to satisfy stated and implied need. 1. 2. 3. 4. a) b) c) d) Only 2 Only 3 Only 4 Only 1 Static Analysis Quality Management Totality of characteristics SEI

5) Which one of the following issue is not associated with the Software Quality Management . 1. Concerned with ensuring that the required level of quality is achieved in a software product. 2. Involves defining appropriate quality standards and procedures and ensuring that these are followed. 3. Should aim to develop a quality culture where quality is seen as everyones responsibility. 4. None of the above. Only 1 and 2 Only 4 Only 2 and 3 Only 1 ,2 and 3

a) b) c) d)

6) The definition of the ________________ as fitness for purpose means that the purpose of the software needs to be used to deduce those attributes that should be used to measures its quality.

1. 2. 3. 4. a) b) c) d) Only 3 Only 2 Only 1 Only 4

ISO Standard Quality ISO 8205 Software

7) Which of the following factors are not considered among the Software Quality Factors? 1. 2. 3. 4. a) b) c) d) Only 1 and 3 Only 2, 3 and 4 Only 1,2,3 and 4 Only 3 Understandability Completeness Conciseness Portability

8) Which of the following is not considered among Software Quality Attribute? 1. 2. 3. 4. a) b) c) d) Only 2 Only 3 and 4 Only 2 and 3 Only 1,2,3 and 4 Security Resilience Robustness Adaptability

9) Which of the following are considered as the general guidelines for good quality of Software Code? 1. Readability

2. Low complexity 3. Robustness 4. Number of compilation or line warnings a) b) c) d) Only 2 Only 1,2 and 4 Only 2 and 3 Only 1,2,3 and 4

10) While requirements are meant to specify what a program should do, ______________ is meant, at least at a high level , to specify how the program should do it. 1. 2. 3. 4. a) b) c) d) Only 1 and 2 Only 3 Only 1 Only 1,2,3 and 4 Quality Software Code Design Number of compilation or line warnings

11) Which of the following are not considered among the basic principles of Software Process? 1. Major changes of the software process must start at the top. 2. Ultimately, everyone must be involved. 3. Effective Change requires a goal and knowledge of the current process. 4. Number of compilation or line warnings a) Only 1 and 2 b) Only 1,2 and 3 c) Only 4 d) Only 1,2,3 and 4 12) Which of the following are the steps in Measurement of a Process?

1. A software measurement process may be part of a quality control process. 2. Data collection during this process should be maintained as an organisational resource. 3. Effective Change requires a goal and knowledge of the current process. 4. Once a measurement database has been established ,comparisons across projects becomes possible. a) Only 1,2 and 4 b) Only 1,2 and 3 c) Only 4 d) Only 1,2,3 and 4 13) Identify the correct type(s) of review of the following: 1. 2. 3. 4. a) b) c) d) Only 1,2 and 4 Only 1,2 and 3 Only 1,3 and 4 Only 1,2,3 and 4 Design or Program review Implementation review Progress review Quality review

14) Which of the following are the phases conducted during Assessment Process? 1. Preparation 2. Assessment 3. Implementation 4. Recommendation Only 1,2,3 and 4 Only 1,2 and 3 Only 1.3 and 4 Only 1,2 and 4

a) b) c) d)

15) _______________ best known for his management philosophy establishing quality, productivity and competitive position. 1. 2. 3. 4. a) b) c) d) Only 1 Only 2 Only 3 Only 4 W.Edwards Deming Andrew George Gregory Robert Angel

16) ISO is an abbreviation for: 1. 2. 3. 4. a) b) c) d) Only 1 Only 2 Only 3 Only 4 Indian Standard Organization International Standard Organization International Organization Of Standardization Internet Standard Organization

17) ISO is responsible for creation of: 1. 2. 3. 4. a) b) c) d) Only 1 Only 2 Only 3 Only 4 QMS QMB QMR QMP

18) Which of the following were the part of ISO 9000:1987 series of standards?

a) b) c) d)

1. ISO 9004:1987 2. ISO 9003:1987 3. ISO 9001:1987 4. ISO 9002:1987 Only 1 and 2 Only 2,3 and 4 Only 1,2 and 3 Only 3

19) CMM was developed by the SEI at _________________ . 1. MIT and Boston 2. Carnegie Mellon University at ULCA 3. Stanford University in California 4. Carnegie Mellon University at Pittusburgh Only 1 and 2 Only 2,3 and 4 Only 1,2 and 3 Only 3

a) b) c) d)

20) Which of the following are the valid levels in CMM? 1. 2. 3. 4. a) b) c) d) Only 1 and 2 Only 1,2,3 and 4 Only 1,2 and 3 Only 3 and 4 Initial Repeatable Managed Optimizing

21) Backlog Management Index (BMI) is calculated by the using the formula:

1. BMI=(No. of Problems closed during the month/No. of Problems arrivals during the month)*100 2. BMI=( No. of Problems arrivals during the month/ No. of Problems closed during the month)*100 3. BMI=( No. of Problems Opened during the month/ No. of Problems arrivals during the month)*100 4. BMI=( No. of Problems Open during the month/ No. of Problems closed during the month)*100 a) b) c) d) Only 1 Only 2 Only 3 Only 4

22) ____________ is a workload statement for software maintainance. 1. 2. 3. 4. a) b) c) d) Only 1 Only 2 Only 3 Only4 NMI BMI Fix backlog Delinquent fix

23) Which of the following are the metrics that are used in the context of defect arrival pattern during testing? 1. 2. 3. 4. a) b) c) d) Only 1 and 2 Only 1,2 and 3 Only 3 and 4 Only 4 The Defect Arrival The Pattern Of Valid Defect Arrivals The Pattern Of Defect Backlog Overtime Delinquent Fix

24) _______________ metrics simply means tracking defect arrival during formal machine testing for some organizations. 1. 2. 3. 4. a) b) c) d) Only 1 Only 2 Only 3 Only 4 Defect Arrival In-Process quality BMI BQR

25) Which of the following are included in the approaches to achieve a low PUM? 1. Improve the development process and reduce the product defects. 2. In-Process quality 3. Reduce the non-defect oriented problems by improving all aspects of the products, customer education and support. 4. Increase the sale (the number of installed licenses) of the product. a) b) c) d) Only 1,2 and 3 Only 2 Only 1,3 and 4 Only 3 and 4

26) Which of the following is/are the considered as Risk mitigation techniques? 1. Use of prototypes 2. Use of JADS for requirements creation in MIS domain 3. Use of Information Engineering(IE) methodologies for requirements creation

4. Use of functional metrics to monitor requirements growth. a) b) c) d) Only 1 and 3 Only 1,2 and 3 Only 1,2,3 and 4 None of the above

27) Which of the following is/are comes under Contract or Outsourced S/W risk? 1. High maintenance cost (60%) 2. Friction between contractor and client personnel (50%) 3. Creeping user requirements (45%) 4. Use of functional metrics to monitor requirements growth. a) b) c) d) Only 1 and 3 Only 1,2 and 3 Only 1,2,3 and 4 None of the above

28) What are the basics principles of quality? 1. Prevent defect from being introduced 2. Ensure that defects are detected and corrected as early as possible, as longer as the error go undetected, more the expensive they are to correct. 3. Eliminate the cause as well as the symptoms of the defects 4. Use of functional metrics to monitor requirements growth.