Introduction to Information

Systems Test Questions

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 Introduction to Information Systems
Test Questions
Cou
Introduction to Information Systems explores the fundamental concepts and

components of information systems within organizations. The course examines how

hardware, software, data, people, and processes interact to support business operations,

decision making, and strategic goals. Students gain insights into the types of information

systems, their role in solving business problems, and current trends such as cloud

computing, cybersecurity, and e-commerce. Emphasis is placed on understanding how

information systems can be leveraged for competitive advantage and the ethical,

social, and security considerations involved in their use.

Recommended Textbook
Information Systems Today Managing in the Digital World 6th Edition by Joe Valacich

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Page 2
 Chapter 1: Managing in the Digital World
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Sample Questions
Q1) Financial,operations,and human resource management is an example of
a(n)________ system,with respect to the types of information systems used in
organizations.
A) social software
B) data mining and visualization
C) geographic information
D) enterprise resource planning
E) electronic commerce
Answer: D

Q2) Which of the following types of information systems creates,stores,analyzes,and

manages spatial data?
A) electronic commerce system
B) collaborative system
C) virtualization system
D) geographic information system
E) decision support system
Answer: D

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 Chapter 2: Gaining Competitive Advantage Through

Information Systems
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Sample Questions
Q1) Explain the organizational requirements for innovation.
Answer: There are three types of organizational requirements for innovation.
1.Process requirements: To deploy innovative information systems well,people in the
organization must be willing to do whatever they can to bypass and eliminate internal
bureaucracy,set aside political squabbles,and pull together for the common good.
2.Resource requirements: Organizations deploying innovative information systems must
also have the human capital necessary to deploy the new systems.The organization
must have enough employees available with the proper systems
knowledge,skills,time,and other resources to deploy these systems.Alternatively,the
organization must have resources and able systems partners available to outsource the
development of such systems if necessary.
3.Risk tolerance requirements: The last characteristic of an organization ready for the
deployment of innovative information systems is that its members must have the
appropriate tolerance for risk and uncertainty as well as the willingness to deploy and
use new systems that may not be as proven and pervasive as more traditional
technologies.If people within the organization desire low risk in their use of information
systems,then gambling on cutting-edge systems will probably not be desirable or
tolerable for them.

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 Chapter 3: Managing the Information Systems

Infrastructure and Services

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Sample Questions
Q1) ________ is the transmission capacity of a computer or communications
channel,which represents how much binary data can be reliably transmitted over the
medium in one second.
A) Latency
B) Data buffer
C) Bandwidth
D) Jitter
E) Codec
Answer: C

Q2) A ________ is any computer that may both request and provide services.
A) console
B) client
C) peer
D) host
E) port
Answer: C

Q3) The name "Internet" is derived from the concept of wireless networking.
A)True
B)False
Answer: False Page 5

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 Chapter 4: Enabling Business-to-Consumer Electronic

Commerce
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Sample Questions
Q1) Electronic commerce is used to conduct business with professional partners such as
suppliers and intermediaries.This form of EC is commonly referred to as ________
electronic commerce.
A) business-to-consumer
B) peer-to-peer
C) business-to-business
D) business-to-intermediary
E) business-to-supplier

Q2) Explain e-auctions and their different categories.

Q3) Which of the following actions explains mass customization?

A) Firms tailor their products and services to meet a customer's particular needs on a
large scale.
B) Firms provide immediate communication and feedback to and from customers.
C) Firms provide ways for clients and firms to conduct business online without human
assistance.
D) Firms market their products and services over vast distances.
E) Firms link Web sites to corporate databases to provide real-time access to
personalized information.

Q4) Briefly describe the benefits of e-tailing.

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Chapter 5: Enhancing Organizational Communication and

Collaboration Using Social Media

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Q1) Which of the following is a consequence of the use of social software?
A) People are using encyclopedias as sources of unbiased information.
B) People are using environmentally-friendly products.
C) People have increased purchasing power.
D) People are sharing more personal information online.
E) People have become passive consumers of content.

Q2) Which of the following benefits of groupware enables many people to speak and
listen at the same time?
A) group memory
B) parallelism
C) process structuring
D) anonymity
E) spanning time

Q3) According to Thomas Baekdal,which of the following is a critical factor in the success
of a viral marketing campaign?
A) restricting access to viral content
B) doing what the audience expects
C) making sequels
D) restricting easy distribution
E) distributing products for free Page 7

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 Chapter 6: Enhancing Business Intelligence Using

Information Systems
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Sample Questions
Q1) Which of the following statements is true about key-indicator reports?
A) They provide a summary of critical information on a recurring schedule.
B) They help analyze why a key indicator is not at an appropriate level or why an
exception occurred.
C) They are produced at predefined intervals to support routine decisions.
D) They highlight situations that are out of the normal range.
E) They answer unplanned information requests to support a nonroutine decision.

Q2) Which of the following statements is true about ad hoc queries?

A) They are produced at predefined intervals to support routine decisions.
B) They provide a summary of critical information on a recurring schedule.
C) They help analyze why a key indicator is not at an appropriate level or why an
exception occurred.
D) They answer unplanned information requests to support a nonroutine decision.
E) They highlight situations that are out of the normal range.

Q3) Online analytical processing systems are designed for efficient retrieval of data and
categorize data as measures and dimensions.
A)True
B)False

Q4) Describe geographic information systems.

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 Chapter 7: Enhancing Business Processes Using Enterprise

Information Systems
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Sample Questions
Q1) ________ support the primary external activities of the organization for dealing
with suppliers and customers.
A) ERP essence components
B) ERP aggrandized components
C) ERP abridged components
D) ERP extended components
E) ERP core components

Q2) Packaged software is ________.

A) highly useful for standardized,repetitive tasks
B) developed exclusively for a specific organization
C) unique to a particular business or organization
D) an application that needs to be maintained internally when changes are required
E) used to accommodate a customer's particular preferences and expectations

Q3) How does securing executive sponsorship contribute to an enterprise resource

planning's success?

Q4) Write a short note on the rise of enterprise systems.

Q5) Briefly explain enterprise resource planning (ERP)control.

Q6) Briefly explain enterprise resource planning

Page 9core components.

Q7) Write a short note on the make-to-stock and make-to-order process.

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 Chapter 8: Strengthening Business-to-Business

Relationships via Supply Chain and Customer Relationship

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Sample Questions
Q1) Briefly describe the concept of portals in the context of supply chain management.

Q2) ________ facilitate the sharing of information across the various departments of
an organization in order to increase customer satisfaction and loyalty.
A) Collaborative CRM systems
B) Data warehousing systems
C) Operational CRM systems
D) Analytical CRM systems
E) Data mining systems

Q3) Using analytical tools to optimally utilize labor,materials,and equipment is a part of

the ________ step of supply chain planning.
A) demand forecasting
B) production scheduling
C) distribution planning
D) inventory planning
E) transportation scheduling

Q4) Compare and contrast vendor-managed inventory model and traditional inventory
model.List the benefits of the VMI model.

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Page 10
Chapter 9: Developing and Acquiring Information Systems
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Sample Questions
Q1) Explain the reasons why a firm might choose to outsource its information systems
services.

Q2) An RFP is sent to buyers who might potentially be interested in buying hardware
and/or software for the system.
A)True
B)False

Q3) Describe the elements that must be considered during the systems design phase of
the SDLC.

Q4) The first phase of the systems development life cycle is ________.
A) systems design
B) systems implementation
C) systems analysis
D) systems planning and selection
E) systems operation

Q5) Purchasing an existing system from an outside vendor is referred to as outsourcing.

A)True
B)False

Q6) What are the different types of software maintenance?

Q7) List and explain the main steps in the systems development life cycle.
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 Chapter 10: Securing Information Systems
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Q1) A(n)________ typically consists of a distorted image displaying a combination of
letters and/or numbers that a user has to input into a form before submitting it.
A) ASCII
B) CTAN
C) ENGO
D) CAPTCHA
E) WYSIWYG

Q2) Controls that are used to assess whether anything went wrong,such as unauthorized
access attempts,are called ________ controls.
A) detective
B) preventive
C) corrective
D) adaptive
E) protective

Q3) Insuring all the systems and information processing processes is an essential part of
risk acceptance strategy.
A)True
B)False

Q4) What is computer crime? Explain your answer.

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 Chapter 11: Foundations of Information Systems

Infrastructure
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Q1) ________ is used to store programs and instructions that are automatically loaded
when the computer is turned on.
A) Random access memory
B) Cache memory
C) Read-only memory
D) Flash memory
E) Virtual memory

Q2) Which of the following is an example of an HTML editor?

A) Microsoft Expression Web
B) Adobe Acrobat Reader
C) Apple Keynote
D) OpenOffice Word
E) Harvard Graphics

Q3) Which of the following functions do scripting languages perform?

A) creating Web pages that load quickly compared to HTML-developed Web pages
B) developing applications in high-speed arcade graphics
C) checking the accuracy of user-entered information on Web pages
D) automating or supporting activities throughout the information systems development
process
E) laying out or formatting Web pages Page 13

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